Helpful Hints
•Make sure the interior of the vehicle is as quiet as possible. Wind noise
from open windows and road vibrations may prevent the system from
correctly recognizing spoken commands.
•After pressing the voice icon, wait until after the tone sounds and
“Listening” appears before saying a command. Any command spoken
prior to this does not register with the system.
•Speak naturally, without long pauses between words.
•At any time you can interrupt the system while it is speaking by
pressing the voice icon.
Voice Settings
Voice settings allow you to customize the level of system interaction, help
and feedback. The system defaults to standard interaction which uses
candidate lists and confirmation prompts as these provide the highest
level of guidance and feedback.
Interaction Mode:Novice mode provides more detailed interaction and
guidance while the advanced mode has less audible interaction and more
tone prompts.
Confirmation Prompts:Confirmation prompts are short questions the
system asks when it is not sure of your request or when there are
multiple possible responses to your request. If turned off, the system
simply makes a best guess as to what you requested and you may still
occasionally be asked to confirm settings.
Phone/Media Candidate Lists:Candidate lists are a list of possible
results from your voice commands. The system creates these lists when
it has the same confidence level of several options based on your voice
command.
To access these settings using the touchscreen:
1. Press Menu > Settings > Voice Control.
2. Select from:
•Interaction Mode
•Confirmation Prompts
•Media Candidate Lists
•Phone Candidate Lists
•Voice Control Volume
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HD Radio Reception/Station Troubleshooting
Potential reception issues
Reception areaIf you are listening to a multicast station and
you are on the fringe of the reception area,
the station may mute due to weak signal
strength.
If you are listening to HD1, the system
switches back to the analog broadcast until
the digital broadcast is available again.
However, if you are listening to any of the
possible HD2–HD7 multicast channels, the
station mutes and stay muted unless it is able
to connect to the digital signal again.
Station blendingWhen a station is first received (aside from
HD2–HD7 multicast stations), the system first
plays the station in the analog version and
then, if receiver verifies the station is an HD
Radio station, it shifts to the digital version.
Depending on the station quality, you may
hear a slight sound change when the station
changes from analog to digital. This shift from
analog to digital sound or digital back to
analog, is known as “blending”.
In order to provide the best possible experience, a contact form has been
developed to report any station issues found while listening to a station
broadcasting with HD Radio technology. Every station is independently
owned and operated. These stations are responsible for ensuring all audio
streams and data fields are accurate.
See the following chart for potential station issues.
Potential station issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume.Poor time-alignment
by the radio
broadcaster.None - broadcast
issue.
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Potential station issues
Issue Cause Action
Sound fading or
blending in and outThe radio is shifting
between analog and
digital audio.None - reception issue
that may clear up as
you continue to drive.
Audio mute delay
when selecting
HD2/HD3, multicast
preset or direct tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.None - this is normal
behavior. Wait until
the audio is available.
Cannot access
HD2/HD3 multicast
channel when recalling
a preset or from a
direct tuneThe previously stored
multicast preset or
direct tune is not
available in your
current reception area.None - the station is
not available in your
current location.
Text information does
not match currently
playing audioData service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.*
No text information
shown for currently
selected frequencyData service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.*
HD2–HD7 stations not
found when Scan is
pressed.Pressing Scan disables
HD2–HD7 channel
search.None - this is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio™ Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
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When you select: You can:
Options Adjust more audio system settings:
Sound Settingsallows you to adjust Bass,
Treble, Midrange, Balance and Fade, THX
Deep note demo (if equipped), DSP (if
equipped), Occupancy mode (if equipped),
and Speed compensated volume settings.
Set Category for Seek/Scanallows you to
select the desired category (Rock, Country,
etc.) and then use Seek or Scan to initiate a
search for those channels.
Parental Lockoutallows you to lock and
unlock channels, change or reset your PIN or
unlock all channels. To use this feature you
need your initial PIN which is 1234.
Artist/Title Alertsallows you to select
Artists and Titles that you would like the
system to alert you to when they are playing
on other channels. Press Edit Alerts to delete
or turn off alerts. You can also set all alerts to
on or off. When an alert appears on the
screen, you can choose to Tune to the
channel, to Cancel the alert or to Disable
Alerts. If you are listening to a sporting event,
you can save your favorite teams so that the
system can alert you when they are playing
on a satellite radio channel.
Note:SIRIUSdoes not support the Alert
feature on all channels. Ford Motor Company
shall not be responsible for Alert feature
variation.
Electronic Serial Number (ESN)is
required when communicating with SIRIUS
about your account.
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“TUNE”
“<0–233>”
“
“SAT”
“SAT 1”
“SAT 2”
“SAT 3”
“Preset <#>”
“ SAT 1 Preset <#>”
“SAT 2 Preset <#>”
“SAT 3 Preset <#>”
“Help”
SIRIUSSatellite Radio Information
Note:SIRIUSreserves the unrestricted right to change, rearrange, add
or delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
SIRIUSsatellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed SIRIUS
satellite radio system includes
hardware and a limited subscription term which begins on the date of
sale or lease of the vehicle. Refer to your authorized dealer for
availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a complete list of SIRIUS
satellite radio channels, and other features, please visit
www.siriusxm.com in the United States, www.sirius.ca in Canada, or call
SIRIUSat 1–888–539–7474.
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PHONE FEATURES
Hands-free calling is one of the main features of SYNC. Once your phone is
paired, you can access many options using the touchscreen or voice
commands. While the system supports a variety of features, many are
dependent on your cellular phone’s functionality. At a minimum, most cellular
phones with Bluetooth wireless technology support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
•Phonebook/Caller ID photos
Other features such as text messaging using Bluetooth and automatic
phonebook download are phone-dependent features. To check your
phone’s compatibility, refer to your phone’s user manual and visit
www.SYNCMyRide.com or www.syncmaroute.ca.
Pairing Your Phone for the First Time
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. Your primary responsibility is the safe operation of
the vehicle. We recommend against the use of any handheld device
while driving, encourage the use of voice-operated systems when
possible and that you become aware of applicable state and local laws
that may affect use of electronic devices while driving.
The first thing you must do to use the phone features of SYNCis to pair
your Bluetooth-enabled cellular phone with SYNC. This allows you to
use your phone in a hands-free manner.
1. Touch Add Phone in the upper left corner of the touchscreen.
2. When prompted, select Add.
3. Select Add Device.
4. Make sure that Bluetooth is set to ON and that your cellular phone is
in the proper mode. Refer to your phone’s user guide if necessary.
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“MESSAGES”
“Call”
“Forward text messages”
“Listen to text messages”
“Reply to text messages”
“Help”
INFORMATION MENU FEATURES
Under the Information menu, you can access features such as SYNC
Services, SIRIUSTravel Link™ and SYNC Apps or view your calendar
and system notifications.
If your vehicle is equipped with the navigation system, press the “i”
(Information) button to access these features. If your vehicle is not
equipped with the navigation system, press the corner of the touchscreen
with the green tab.
SYNCServices (If Equipped, U.S. Only)
Note:SYNCServices requires activation prior to use. Visit
www.SYNCMyRide.com to register and check your eligibility for
complimentary services. Standard phone and message rates may apply.
Subscription may be required. You must also have the active SYNC
Services Bluetooth-enabled cellular phone paired and connected to the
system in order to connect to, and use, SYNCServices. Refer to the
Phone featuresfor pairing instructions.
Note:This feature does not function properly if you have enabled caller
ID blocking on your mobile phone. Make sure your mobile phone is not
blocking caller ID before using SYNC Services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
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SIRIUSTravel Link™ (If Equipped and If Activated)
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
Note:In order to use SIRIUSTravel Link™, your vehicle must be
equipped with navigation and your navigation SD card must be in the SD
card slot.
Note:A paid subscription is required to access and use these features.
Go to www.siriusxm.com/travellink for more information.
Note:Visit www.siriusxm.com/traffic# and click on “Coverage map and
details” for a complete listing of all traffic areas covered by SIRIUS
Travel Link™.
Note:Neither SIRIUSnor Ford is responsible for any errors or
inaccuracies in the SIRIUSTravel Link™ services or its use in vehicles.
SIRIUSTravel Link™ (if activated) can help you locate the best gas prices,
find movie listings, get current traffic alerts, access the current weather map,
get accurate ski conditions and scores to current sports games.
Press the information button and then select Sirius Travel
Link™, then choose from any of the following services:
When you select: You can:
Traffic On RouteIdentify traffic incidents on your route, nearby
your vehicle’s current location or near any of
your favorite places (if programmed). Traffic Nearby
Other Traffic Places
Fuel PricesView fuel prices at stations close to your vehicle’s
location or on an active navigation route.
WeatherView the nearby weather, current weather, or the
5–day forecast for the chosen area. Select Map to
see the weather map which can show storms,
radar information, charts and winds. Select Area
to select from a listing of weather locations.
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