2013 FORD E SERIES ESP

ROADSIDE ASSISTANCE
Vehicles Sold in the U.S. : Getting Roadside Assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours a day, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your owner’s manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
•battery jump start.
•lock-out assistance (key replacement cost is the customer’s
responsibility).
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5 liters)
of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled
vehicle. Fuel delivery service is limited to two no-charge occurrences
within a 12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 kilometers) of the disablement location or
to the nearest authorized dealer. If a member requests to be towed to
an authorized dealer more than 35 miles (56 kilometers) from the
disablement location, the member shall be responsible for any mileage
costs in excess of 35 miles (56 kilometers).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
178Roadside Emergencies
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

UTILIZING THE MEDIATION or ARBITRATION PROGRAM
(CANADA ONLY)
This pertains to vehicles delivered to authorized Canadian dealers. In
those cases, where you continue to feel that the efforts by Ford of
Canada and the authorized dealer to resolve a factory-related vehicle
service concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation or arbitration program administered by
the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company or Ford
of Canada is not responsible for any damage caused by use of improper
fuel. Using leaded fuel may also result in difficulty importing your vehicle
back into the U.S.
188Customer Assistance
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

•In case of emergency, a large amount of water without engine coolant
may be added in order to reach a vehicle service location. In this
instance, the cooling system must be drained, chemically cleaned with
MotorcraftPremium Cooling System Flush, and refilled with a 50/50
mixture of engine coolant and distilled water as soon as possible.
Water alone (without engine coolant) can cause engine damage from
corrosion, overheating or freezing.
•Do not use alcohol, methanol, brine or any engine coolants mixed with
alcohol or methanol antifreeze (coolant). Alcohol and other liquids can
cause engine damage from overheating or freezing.
•
Do not add extra inhibitors or additives to the coolant. These can be
harmful and compromise the corrosion protection of the engine coolant.
Unscrew the cap slowly. Any pressure will escape as you unscrew the cap.
Add a 50/50 mixture of distilled water and engine coolant meeting the Ford
specification. SeeCapacities and Specificationsfor more information.
Whenever coolant has been added, the coolant level in the coolant
reservoir should be checked the next few times you drive the vehicle. If
necessary, add enough 50/50 mixture of engine coolant and distilled
water to bring the coolant level to the proper level.
Recycled Engine Coolant
Ford Motor Company does not recommend the use of recycled engine
coolant since a Ford-approved recycling process is not yet available.
Always dispose of used automotive fluids in a responsible manner.
Follow your community’s regulations and standards for recycling and
disposing of automotive fluids.
Severe Climates
If you drive in extremely cold climates:
•It may be necessary to increase the coolant concentration above 50%.
•NEVER increase the coolant concentration above 60%.
•A coolant concentration of 60% will provide improved freeze point
protection. Engine coolant concentrations above 60% will decrease the
overheat protection characteristics of the engine coolant and may
cause engine damage.
•
If available, refer to the chart on the coolant container to make sure the
coolant concentration in your vehicle will provide adequate freeze
protection at the temperatures in which you drive in the winter months.
Maintenance207
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

3. Run the engine until it reaches normal operating temperature.
4. Allow the engine to idle for at least one minute.
5. Turn the A/C on and allow the engine to idle for at least one minute.
6. Release the parking brake. With your foot on the brake pedal and with
the A/C on, put the vehicle in D (Drive) and allow the engine to idle for
at least one minute.
7. Drive the vehicle to complete the relearning process.
•The vehicle may need to be driven 10 miles (16 km) or more to
relearn the idle and fuel trim strategy along with the ethanol content
for flexible fuel vehicles.
•Note:If you do not allow the engine to relearn its idle trim, the idle
quality of your vehicle may be adversely affected until the idle trim is
eventually relearned.
•For flexible fuel vehicles, if you are operating on E85, you may
experience poor starts or an inability to start the engine and
driveability problems until the fuel trim and ethanol content have been
relearned.
If the battery has been disconnected or a new battery has been installed,
the clock and radio settings must be reset once the battery is
reconnected.
•Always dispose of automotive
batteries in a responsible manner.
Follow your local authorized
standards for disposal. Call your
local authorized recycling center
to find out more about recycling
automotive batteries.
L
E
A
D
RETURN
RECYCLE
220Maintenance
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

3. Turn on the low beam headlamps
and open the hood.
4. Locate the high intensity area of
the beam pattern and place the top
edge of the intensity zone even with
the horizontal reference line (D). If
the top edge of the high intensity
area is not even with the horizontal
line, follow the next step to adjust
it.
5. Locate the vertical adjuster (A)
for each headlamp. Turn the
adjuster control either clockwise or
counterclockwise to adjust the
vertical aim of the headlamp.
6. In addition to the horizontal line
marked in step 2, a pair of vertical
lines (E) must be marked at the
center line of the headlamps on the
wall or screen.
7. On the wall or screen, locate the high intensity area of the beam
pattern. The left edge of the high intensity area should be even with the
vertical line corresponding to the headlamp under adjustment. If the left
edge of the high intensity area is not even with the vertical line, follow
the next step to adjust it.
8. Locate the horizontal adjuster (B) for each headlamp. Turn it
clockwise or counterclockwise to place the left edge of the high intensity
area even with the vertical line corresponding to the headlamp under
adjustment.
Vertical Aim Adjustment (Aerodynamic Headlamps)
The headlamps on your vehicle can only be vertically adjusted. Your
vehicle does not require horizontal aim adjustments.
To adjust the headlamps:
1. Park the vehicle directly in front of a wall or screen on a level surface,
approximately 25 feet (7.6 meters) away.
A
B
224Maintenance
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

How Your Vehicle Differs from Other Vehicles
SUVs, vans and trucks can differ
from some other vehicles in a few
noticeable ways. Your vehicle may
be:
•Higher – to allow higher load
carrying capacity and to allow it
to travel over rough terrain
without getting hung up or
damaging underbody
components.
•Shorter – to give it the capability
to approach inclines and drive
over the crest of a hill without
getting hung up or damaging
underbody components. All other
things held equal, a shorter
wheelbase may make your vehicle quicker to respond to steering
inputs than a vehicle with a longer wheelbase.
•Narrower – to provide greater
maneuverability in tight spaces,
particularly in off-road use.
As a result of the above dimensional
differences, SUVs, vans and trucks
often will have a higher center of
gravity and a greater difference in
center of gravity between the
loaded and unloaded condition.
These differences that make your
vehicle so versatile also make it
handle differently than an ordinary
passenger car.
Wheels and Tires243
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

Traction AA A B C
WARNING:The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not include
acceleration, cornering, hydroplaning or peak traction characteristics.
The traction grades, from highest to lowest are AA, A, B, and C. The
grades represent the tire’s ability to stop on wet pavement as measured
under controlled conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have poor traction
performance.
Temperature A B C
WARNING:The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded. Excessive
speed, underinflation, or excessive loading, either separately or in
combination, can cause heat buildup and possible tire failure.
The temperature grades are A (the highest), B and C, representing the
tire’s resistance to the generation of heat and its ability to dissipate heat
when tested under controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a level of performance
which all passenger car tires must meet under the Federal Motor Vehicle
Safety Standard No. 139. Grades B and A represent higher levels of
performance on the laboratory test wheel than the minimum required by
law.
Glossary of Tire Terminology
•Tire label:A label showing the OE (Original Equipment) tire sizes,
recommended inflation pressure and the maximum weight the vehicle
can carry.
•Tire Identification Number (TIN):A number on the sidewall of
each tire providing information about the tire brand and
manufacturing plant, tire size and date of manufacture. Also referred
to as DOT code.
Wheels and Tires245
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)

hinge pillar, door-latch post, or the door edge that meets the door-latch
post, next to the driver’s seating position), or Tire Label which is located
on the B-Pillar or the edge of the driver’s door. The cold inflation
pressure should never be set lower than the recommended pressure on
the Safety Compliance Certification Label or Tire Label.
When weather temperature changes occur, tire inflation pressures also
change. A 10°F (6°C) temperature drop can cause a corresponding drop
of 1 psi (7 kPa) in inflation pressure. Check your tire pressures
frequently and adjust them to the proper pressure which can be found
on the Safety Compliance Certification Label or Tire Label.
To check the pressure in your tire(s):
1. Make sure the tires are cool, meaning they are not hot from driving
even a mile.
If you are checking tire pressure when the tire is hot, (i.e. driven more
than 1 mile [1.6 kilometers]), never bleed or reduce air pressure. The
tires are hot from driving and it is normal for pressures to increase above
recommended cold pressures. A hot tire at or below recommended cold
inflation pressure could be significantly under-inflated.
Note:If you have to drive a distance to get air for your tire(s), check
and record the tire pressure first and add the appropriate air pressure
when you get to the pump. It is normal for tires to heat up and the air
pressure inside to go up as you drive.
2. Remove the cap from the valve on one tire, then firmly press the tire
gauge onto the valve and measure the pressure.
3. Add enough air to reach the recommended air pressure.
Note:If you overfill the tire, release air by pressing on the metal stem in
the center of the valve. Then recheck the pressure with your tire gauge.
4. Replace the valve cap.
5. Repeat this procedure for each tire, including the spare.
Note:Some spare tires operate at a higher inflation pressure than the
other tires. For T-type mini-spare tires (see theDissimilar Spare Tire
and Wheel Assembly Informationsection for description): Store and
maintain at 60 psi (4.15 bar). For full-size and dissimilar spare tires (see
theDissimilar Spare Tire and Wheel Assembly Informationsection
for description): Store and maintain at the higher of the front and rear
inflation pressure as shown on the Tire Label.
6. Visually inspect the tires to make sure there are no nails or other objects
embedded that could poke a hole in the tire and cause an air leak.
7. Check the sidewalls to make sure there are no gouges, cuts or bulges.
Wheels and Tires253
2013 Econoline(eco)
Owners Guide gf, 1st Printing
USA(fus)