2013 FIAT 500 ABARTH Warranty Booklet

6.2 How To Get Roadside Assistance
Service - U.S. or Canada Only *
A. Who Is Covered:
You are covered by the Roadside Assistance services if
you are a purchaser for use of the Abarth. The Roadside
Assistance services lasts for 4 years, regardless of
mileage, calculated from the start date of the Basic
Limited Warranty, as set forth in Section 2.1(E).
B. What To Do:
If your Abarth requires jump start assistance, out of
gas/fuel delivery, tire service, lockout service or towing
due to a defect covered under the Basic Limited War-
ranty, dial toll-free 1-888-242-6342. Provide your name,
vehicle identification number, license plate number, and
your location, including the telephone number from
which you are calling. Briefly describe the nature of the
problem and answer a few simple questions. You will be given the name of the service provider and
an estimated time of arrival. If you feel you are in an
unsafe situation, please let us know. With your consent,
we will contact local police or safety authorities.
* Roadside assistance services provided through Cross Country Motor
Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford, MA 02155.
HOW TO GET WARRANTY SERVICE 22

C. Covered Services:Flat Tire Service
If you are inconvenienced by a flat
tire, we will dispatch a service provider to use your
Abarth’s TIREFIT KIT to seal small punctures up to 1/4
in the tire tread or your vehicle’s temporary spare as
recommended in your Owner’s Manual. This is not a
permanent flat tire repair.
Out of Gas/Fuel Delivery Drivers can’t always count on
a gas station being nearby - especially when traveling
away from home. Just call 1-888-242-6342, and we will
dispatch a service provider to deliver a small amount of
fuel (maximum 2 gallons) to get you to a nearby station.
Battery Jump Assistance No time is a good time for a
dead battery, but with Roadside Assistance, you don’t
have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump
anytime, day or night. Lockout Service
Whether the keys are locked in your
Abarth or frozen locks are keeping you from getting on
your way, help is just a phone call away at 1-888-242-
6342. This service is limited to providing access to the
vehicle’s seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and confi- dence. If your Abarth becomes disabled as a result of a
mechanical breakdown, Roadside Assistance will dis-
patch towing service to transport your vehicle to the
closest authorized FIAT repair facility.
D. If Unable to Contact Roadside Assistance:
If you are unable to contact Roadside Assistance and you
obtain towing services on your own, you may submit
your original receipts from the licensed towing or service
facility, for services rendered within 30 days of the
HOW TO GET WARRANTY SERVICE 23

occurrence. Be sure to include your vehicle identification
number, odometer mileage at the time of service and
current mailing address. We will process the claim based
on vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that
service in the area where they were provided. Chrysler
Group LLC’s determination relating to reimbursement
are final. Correspondence should be mailed to:Chrysler Towing AssistanceP.O. Box 9145
Medford, MA 02155
Attention: Claims Department6.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized FIAT
repair facility, follow the reimbursement procedure in
6.1(C).
6.4 Getting Service Under the Federal
Emission Performance Warranties
A. What to Do
If your Abarth has failed an emissions test described in
5.2:
 Take it to an authorized FIAT repair facility as soon as
possible.
 Give the service representative the printout showing
that your Abarth failed the test.
HOW TO GET WARRANTY SERVICE 24

If possible, bring all service receipts, maintenance
logs, and records proving that your Abarth has been
properly maintained, since you may be required to
show them.
B. Further Steps You Can Take, and How to Get More Information
If you think your authorized FIAT repair facility has
wrongly denied you emission-warranty coverage, follow
the steps described in 7.1. Chrysler will reply to you in
writing within 30 days after receiving your complaint (or
within the time limit required by local or state law). If the
owner is not notified within 30 days that a performance
warranty claim is denied, the manufacturer must repair
the Abarth free of charge. If you want more information about getting service
under the Federal Emission Warranty or the Performance
Warranty, or if you want to report what you think is a
violation of these warranties, you can contact:
Manager, Certification and ComplianceDivision Warranty Claims
Environmental Protection Agency 1200 Pennsylvania Avenue, NW Mail Code 6403J
Washington, D. C. 20460
HOW TO GET WARRANTY SERVICE 25

7. How to Deal with Warranty
Problems
7.1 Steps to Take A. In General
Normally, warranty problems can be resolved by your
dealer’s sales or authorized FIAT repair facility depart-
ments. That’s why you should always talk to your
authorized FIAT repair facility service manager or deal-
er’s sales manager first. But if you’re not satisfied with
your dealer’s or authorized FIAT repair facility response
to your problem, Chrysler Group LLC (Chrysler)
recommends that you do the following: Step 1:
Discuss your problem with the owner or general manager
of the dealership or authorized FIAT repair facility.
Step 2:
If your dealership or authorized FIAT repair facility still can’t resolve the problem, contact the FIAT Customer
Assistance Center. You’ll find the address in section 7.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
7.1(A), a Chrysler representative at Chrysler headquar-
ters will review your situation. If it’s something that
Chrysler can help you with, Chrysler will provide your
dealer with all the information and assistance necessary
to resolve the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and explain
Chrysler’s position.
HOW TO DEAL WITH WARRANTY PROBLEMS 26

C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for residents of
other states.)
If you can’t resolve your warranty problem after
following the two steps described in 7.1(A), and you live
in Arkansas, Idaho, Kentucky or Minnesota ONLY, you
can contact the Chrysler Group LLC Customer Arbitra-
tion Process in your area.
You may obtain a brochure describing Chrysler Group
LLC’s Customer Arbitration Process, including an appli-
cation, by calling 1-888-242-6342. This service is strictly
voluntary, and you may submit your dispute directly to
the Customer Arbitration Process (CAP) at no cost. The
CAP is administered by an independent dispute settle-
ment organization and may be contacted in writing at the
following address: National Center for Dispute Settlement
Chrysler Group LLC
Customer Arbitration Process
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
Chrysler Group LLC (Chrysler) Limited Warranty or a
Chrysler / Mopar Part Limited Warranty. The CAP does
not review disputes involving the sale of a new or used
vehicle, personal injury/property damage claims, dis-
putes relating to design of the vehicle or part, or disputes
which are already the subject of litigation.
The CAP will need the following information from
you: 1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your Abarth, 3) A brief description of your unresolved
concern, 4) The identity of your servicing authorized
FIAT repair facility /selling dealer, 5) The date(s) of
HOW TO DEAL WITH WARRANTY PROBLEMS 27

repair(s) and mileage at the time, 6) Current mileage, and
7) A description of the action you expect to resolve your
concern.Upon receipt of your request:
 The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail,
within ten (10) days, and advise you whether or not
your dispute is within the jurisdiction of the Process.
 When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
 While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler will ask you to sign a form that contains that settle-
ment. Your case will then be closed. There is no
requirement for you to participate in this settlement
process.
 If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealer-
ship near you.
 If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor Chrysler need be present.
 NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or Chrysler and the time by
which the action must be taken. The decision will be
binding on the dealer and Chrysler but not on you
unless you accept the decision.
HOW TO DEAL WITH WARRANTY PROBLEMS 28

If any action is required on the part of the servicing
authorized FIAT repair facility /selling dealer or
Chrysler you will be contacted within ten (10) days
after the date by which the dealer or Chrysler must act
to determine whether performance has been rendered.
 The entire dispute settlement process will normally
take no longer than 40 days.
 The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to submit
your dispute to the Process, you are free to pursue
other legal remedies.D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replacement
vehicle or a refund of the vehicle’s purchase price under
certain circumstances. These laws vary from state to
state. If your state law allows, Chrysler requires that you
first notify us in writing of any service difficulty that you
may have experienced so that we can have a chance to
make any needed repairs before you are eligible for
remedies provided by these laws. In all other states, we
ask that you give us written notice of any service
difficulty. Send your written notice to the FIAT Customer
Assistance Center at the address in 7.2.
HOW TO DEAL WITH WARRANTY PROBLEMS 29