2013 DODGE JOURNEY phone

Once the engine is started, remove the jumper cables in
the reverse sequence:
6. Disconnect the negative(-)jumper cable from the
remote negative(-)post of the vehicle with the dis-
charged battery.
7. Disconnect the negative end(-)of the jumper cable
from the negative(-)post of the booster battery.
8. Disconnect the opposite end of the positive(+)jumper
cable from the positive(+)post of the booster battery.
9. Disconnect the positive(+)end of the jumper cable
from the remote positive(+)post of the discharged
vehicle.
10. Reinstall the protective cover over the remote posi-
tive(+)battery post of the discharged vehicle.If frequent jump-starting is required to start your vehicle,
you should have the battery and charging system in-
spected at your authorized dealer.
CAUTION!
Accessories plugged into the vehicle power outlets
draw power from the vehicle’s battery, even when not
in use (i.e., cellular phones, etc.). Eventually, if
plugged in long enough without engine operation,
the vehicle’s battery will discharge sufficiently to
degrade battery life and/or prevent the engine from
starting.
516 WHAT TO DO IN EMERGENCIES

Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealer name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
596 IF YOU NEED CONSUMER ASSISTANCE

Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
9
IF YOU NEED CONSUMER ASSISTANCE 597

To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other
information about motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
600 IF YOU NEED CONSUMER ASSISTANCE

Bulb Replacement.........................572
Bulbs, Light.............................108
Camera, Rear............................245
Capacities, Fluid..........................580
Caps, Filler
Fuel.................................477
Oil (Engine)...........................525
Power Steering.........................421
Radiator (Coolant Pressure)................550
Carbon Monoxide Warning..................105
Cargo Area Cover.........................280
Cargo Area Features.......................277
Cargo Compartment.......................277
Light................................277
Luggage Carrier........................286
Cargo Load Floor.........................278Cargo Management System..................278
Rollaway Tonneau Cover..................280
Tri-Fold Load Floor......................278
Cargo Tie-Downs.........................279
Cargo (Vehicle Loading)....................278
Car Washes.............................560
Cellular Phone...........................368
Certification Label.........................479
Chains, Tire.............................456
Changing A Flat Tire.......................500
Chart, Tire Sizing.........................436
Check Engine Light (Malfunction Indicator Light) . .294
Checking Your Vehicle For Safety..............104
Checks, Safety...........................104
Child Restraint............................79
Child Safety Locks.........................33
Clean Air Gasoline........................469
608 INDEX