2013 CHEVROLET IMPALA ESP

Black plate (37,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
Vehicle Care 10-37
GVWR:Gross Vehicle Weight
Rating. See Vehicle Load Limits
on page 9‑9.
GAWR FRT
:Gross Axle Weight
Rating for the front axle. See
Vehicle Load Limits on page 9‑9.
GAWR RR
:Gross Axle Weight
Rating for the rear axle. See
Vehicle Load Limits on page 9‑9.
Intended Outboard Sidewall
:
The side of an asymmetrical tire,
that must always face outward
when mounted on a vehicle.
Kilopascal (kPa)
:The metric
unit for air pressure.
Light Truck (LT-Metric) Tire
:A
tire used on light duty trucks and
some multipurpose passenger
vehicles.
Load Index
:An assigned
number ranging from 1 to 279
that corresponds to the load
carrying capacity of a tire. Maximum Inflation Pressure
:
The maximum air pressure to
which a cold tire can be inflated.
The maximum air pressure is
molded onto the sidewall.
Maximum Load Rating
:The
load rating for a tire at the
maximum permissible inflation
pressure for that tire.
Maximum Loaded Vehicle
Weight
:The sum of curb
weight, accessory weight,
vehicle capacity weight, and
production options weight.
Normal Occupant Weight
:The
number of occupants a vehicle
is designed to seat multiplied by
68 kg (150 lbs). See Vehicle
Load Limits on page 9‑9.
Occupant Distribution
:
Designated seating positions.
Outward Facing Sidewall
:The
side of an asymmetrical tire that
has a particular side that faces outward when mounted on a
vehicle. The side of the tire that
contains a whitewall, bears
white lettering, or bears
manufacturer, brand, and/or
model name molding that is
higher or deeper than the same
moldings on the other sidewall
of the tire.
Passenger (P-Metric) Tire
:A
tire used on passenger cars and
some light duty trucks and
multipurpose vehicles.
Recommended Inflation
Pressure
:Vehicle
manufacturer's recommended
tire inflation pressure as shown
on the tire placard. See Tire
Pressure on page 10‑38 and
Vehicle Load Limits on page 9‑9.
Radial Ply Tire
:A pneumatic
tire in which the ply cords that
extend to the beads are laid at
90 degrees to the centerline of
the tread.

Black plate (40,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
10-40 Vehicle Care
Tire Pressure Monitor
System
The Tire Pressure Monitor System
(TPMS) uses radio and sensor
technology to check tire pressure
levels. The TPMS sensors monitor
the air pressure in your tires and
transmit tire pressure readings to a
receiver located in the vehicle.
Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended
by the vehicle manufacturer on the
vehicle placard or tire inflation
pressure label. (If your vehicle has
tires of a different size than the size
indicated on the vehicle placard or
tire inflation pressure label, you
should determine the proper tire
inflation pressure for those tires.)
As an added safety feature, your
vehicle has been equipped with a
tire pressure monitoring system
(TPMS) that illuminates a low tirepressure telltale when one or more
of your tires is significantly
under-inflated.
Accordingly, when the low tire
pressure telltale illuminates, you
should stop and check your tires as
soon as possible, and inflate them
to the proper pressure. Driving on a
significantly under-inflated tire
causes the tire to overheat and can
lead to tire failure. Under-inflation
also reduces fuel efficiency and tire
tread life, and may affect the
vehicle's handling and stopping
ability.
Please note that the TPMS is not a
substitute for proper tire
maintenance, and it is the driver's
responsibility to maintain correct tire
pressure, even if under-inflation has
not reached the level to trigger
illumination of the TPMS low tire
pressure telltale.
Your vehicle has also been
equipped with a TPMS malfunction
indicator to indicate when the
system is not operating properly.The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then
remain continuously illuminated.
This sequence will continue upon
subsequent vehicle start-ups as
long as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be
able to detect or signal low tire
pressure as intended. TPMS
malfunctions may occur for a variety
of reasons, including the installation
of replacement or alternate tires or
wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more
tires or wheels on your vehicle to
ensure that the replacement or
alternate tires and wheels allow the
TPMS to continue to function
properly.
See
Tire Pressure Monitor
Operation on page 10‑41.

Black plate (49,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
Vehicle Care 10-49
nominal rim diameters of
10 to 12 inches (25 to 30 cm),
or to some limited-production
tires.
While the tires available on
General Motors passenger cars
and light trucks may vary with
respect to these grades, they
must also conform to federal
safety requirements and
additional General Motors Tire
Performance Criteria (TPC)
standards.
All Passenger Car Tires Must
Conform to Federal Safety
Requirements In Addition To
These Grades.
Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on a
specified government test
course. For example, a tiregraded 150 would wear one and
one-half (1½) times as well on
the government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of
their use, however, and may
depart significantly from the
norm due to variations in driving
habits, service practices and
differences in road
characteristics and climate.
Traction
–AA, A, B, C
The traction grades, from
highest to lowest, are AA, A, B,
and C. Those grades represent
the tire's ability to stop on wet
pavement as measured under
controlled conditions on
specified government test
surfaces of asphalt and
concrete. A tire marked C may
have poor traction performance.
Warning: The traction grade
assigned to this tire is based on straight-ahead braking traction
tests, and does not include
acceleration, cornering,
hydroplaning, or peak traction
characteristics.
Temperature
–A, B, C
The temperature grades are A
(the highest), B, and C,
representing the tire's resistance
to the generation of heat and its
ability to dissipate heat when
tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained
high temperature can cause the
material of the tire to degenerate
and reduce tire life, and
excessive temperature can lead
to sudden tire failure. The grade
C corresponds to a level of
performance which all
passenger car tires must meet
under the Federal Motor Safety
Standard No. 109. Grades B and
A represent higher levels of

Black plate (51,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
Vehicle Care 10-51
Used Replacement Wheels
{WARNING
Replacing a wheel with a used
one is dangerous. How it has
been used or how far it has been
driven may be unknown. It could
fail suddenly and cause a crash.
When replacing wheels, use a
new GM original equipment
wheel.
Tire Chains
{WARNING
Do not use tire chains. There is
not enough clearance. Tire chains
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension, or other vehicle(Continued)
WARNING (Continued)
parts. The area damaged by the
tire chains could cause loss of
control and a crash.
Use another type of traction
device only if its manufacturer
recommends it for the vehicle's
tire size combination and road
conditions. Follow that
manufacturer's instructions. To
avoid vehicle damage, drive slow
and readjust or remove the
traction device if it contacts the
vehicle. Do not spin the wheels.
If traction devices are used, install
them on the front tires.
If a Tire Goes Flat
It is unusual for a tire to blow out
while driving, especially if the tires
are maintained properly. If air goes
out of a tire, it is much more likely to
leak out slowly. But if there ever is a
blowout, here are a few tips about
what to expect and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop, well off the
road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction as
used in a skid. Stop pressing the
accelerator pedal and steer to
straighten the vehicle. It may be
very bumpy and noisy. Gently brake
to a stop, well off the road,
if possible.

Black plate (55,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
Vehicle Care 10-55
2. Turn the wheel wrenchcounterclockwise once on each
wheel nut to loosen it. Do not
remove them yet.
3. For all wheel types, find the
jacking location using the
diagram above and the
corresponding jacking notches
located on the bottom side of the
plastic molding. The notches in
the plastic molding are marked
with a triangle shape to help you
find them. The front location is about
17.7 cm (7.0 in) from the rear
edge of the front wheel well. The
rear location is about 11.4 cm
(4.5 in) from the front edge of the
rear wheel well.
4. Put the compact spare tire near you.
{WARNING
Getting under a vehicle when it is
jacked up is dangerous. If the
vehicle slips off the jack you could
be badly injured or killed. Never
get under a vehicle when it is
supported only by a jack.
{WARNING
Raising the vehicle with the jack
improperly positioned can
damage the vehicle and even
make the vehicle fall. To help
(Continued)
WARNING (Continued)
avoid personal injury and vehicle
damage, be sure to fit the jack lift
head into the proper location
before raising the vehicle.
{WARNING
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the
appropriate safety equipment and
training. If a jack is provided with
the vehicle, it is designed only for
changing a flat tire. If it is used for
anything else, you or others could
be badly injured or killed if the
vehicle slips off the jack. If a jack
is provided with the vehicle, only
use it for changing a flat tire.

Black plate (70,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
10-70 Vehicle Care
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
For vehicles with high gloss
surfaces or vehicle displays, use a
microfiber cloth to wipe surfaces.
Before wiping the surface with the
microfiber cloth, use a soft bristle
brush to remove dirt that could
scratch the surface. Then use the
microfiber cloth by gently rubbing to
clean. Never use window cleaners
or solvents. Periodically hand wash
the microfiber cloth separately,
using mild soap. Do not use bleach
or fabric softener. Rinse thoroughly
and air dry before next use.
Notice:Do not attach a device
with a suction cup to the display.
This may cause damage and
would not be covered by the
warranty.
Instrument Panel, Leather,
Vinyl, & Other Plastic Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Notice: Soaking or saturating
leather, especially perforated
leather, as well as other interior
surfaces, may cause permanent
damage. Wipe excess moisture
from these surfaces after
cleaning and allow them to dry
naturally. Never use heat, steam,
spot lifters, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change
the appearance and feel of leather
or soft trim and are not
recommended. Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Notice:
Use of air fresheners may
cause permanent damage to
plastics and painted surfaces.
If an air freshener comes in
contact with any plastic or
painted surface in the vehicle,
blot immediately and clean with a
soft cloth dampened with a mild
soap solution. Damage caused by
air fresheners would not be
covered by the vehicle warranty.
Cargo Cover and
Convenience Net
Wash with warm water and mild
detergent. Do not use chlorine
bleach. Rinse with cold water, and
then dry completely.

Black plate (1,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
Service and Maintenance 11-1
Service and
Maintenance
General Information
General Information . . . . . . . . . . 11-1
Maintenance Schedule
Maintenance Schedule . . . . . . . 11-3
Special Application Services
Special ApplicationServices . . . . . . . . . . . . . . . . . . . . 11-8
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . . 11-9
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . 11-12
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . 11-13
Maintenance Records
Maintenance Records . . . . . . 11-14
General Information
Your vehicle is an important
investment. This section describes
the required maintenance for the
vehicle. Follow this schedule to help
protect against major repair
expenses resulting from neglect or
inadequate maintenance. It may
also help to maintain the value of
the vehicle if it is sold. It is the
responsibility of the owner to have
all required maintenance performed.
Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have up‐to‐
date tools and equipment for fast
and accurate diagnostics. Many
dealers have extended evening and
Saturday hours, courtesy
transportation, and online
scheduling to assist with service
needs.
Your dealer recognizes the
importance of providing
competitively priced maintenance
and repair services. With trained technicians, the dealer is the place
for routine maintenance such as oil
changes and tire rotations and
additional maintenance items like
tires, brakes, batteries, and wiper
blades.
Notice:
Damage caused by
improper maintenance can lead to
costly repairs and may not be
covered by the vehicle warranty.
Maintenance intervals, checks,
inspections, recommended fluids,
and lubricants are important to
keep the vehicle in good working
condition.
The Tire Rotation and Required
Services are the responsibility of the
vehicle owner. It is recommended to
have your dealer perform these
services every 12 000 km/7,500 mi.
Proper vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions.

Black plate (1,1)Chevrolet Impala Owner Manual - 2013 - crc - 8/27/12
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications Ordering Information . . . . . . 13-11
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-13
Event Data Recorders . . . . . . 13-14
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-15
Radio Frequency Identification (RFID) . . . . . . . 13-15
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.