2013 CADILLAC CTS Warranty Guide

Black plate (29,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Things to Know About the Emission Control Systems Warranty 29
receipts and failed parts in order to
receive compensation for warranty
repairs reimbursable due to an
emergency.
If in a situation where you are
significantly inconvenienced and it is
necessary to have repairs
performed by other than an
authorized General Motors
dealership and you believe the
repairs are covered by the Emission
Control Systems Warranty, take the
replaced parts and your receipt to
your General Motors dealership
handling your vehicle line for
reimbursement consideration.
Receipts and records covering the
performance of regular maintenance
or emergency repairs should be
retained in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent
owner of this vehicle. GM will not
deny warranty coverage based
solely on the absence of
maintenance records. However, GMmay deny a warranty claim if a
failure to perform scheduled
maintenance resulted in the failure
of a warranted part. You should also
be aware that GM may deny you
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper maintenance,
or modifications not approved
by GM.
Claims Procedure
Make your vehicle available to any
authorized Cadillac dealer as soon
as possible after failing a provincial
I/M test or at any time you suspect a
defect in a part. Ifallthe above
conditions are met, GM warrants
that your dealer will replace, repair,
or adjust to GM specifications, at no
charge to you, any of the parts listed
underEmission Warranty Parts List
on page 24, which may be
necessary to cause your vehicle to
conform to the applicable emission
standards.Repairs which do not qualify will be
charged to you.
In the event a warranty matter is not
handled to your satisfaction, refer to
Customer Satisfaction Procedure on
page 30.

Black plate (30,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
30 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealership and to
General Motors. Normally, any
questions or concerns regarding the
sales transaction or the operation of
your vehicle will be resolved by your
dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE - Discuss your
concern with a member of
dealership management.Normally,
concerns can be quickly resolved at
that level. If the concern has already
been reviewed with the Sales,
Service, or Parts Manager, contact
theowner of the dealership or the
General Manager.
STEP TWO -If after contacting a
member of dealership management,
it appears your concern cannot be
resolved at the dealership without
further help, contact theCanadianCadillac Customer Care Centrein
Oshawa by calling 1-888-446-2000,
7:30 a.m. to 11:30 p.m. Eastern
Standard Time. (In the U.S. contact
the listed Cadillac Customer
Assistance Centre.)
For prompt assistance, please have
the following information available to
give to the Customer Care Advisor:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.).
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.
General Motors encourages
customers to call its toll-free number
for assistance. However, if a
customer wishes to write to GeneralMotors, the letter should be
addressed to General Motors
Customer Care Centre in Oshawa.
Refer to“Customer Assistance
Offices”for the address or refer to
“Owner Assistance Request Form”
for a convenient form for your use.
When contacting General Motors,
please remember your concern will
likely be resolved at the dealership,
using the dealer's facilities,
equipment and personnel. This is
why we suggest you follow
Step One first if you have a
concern.
General Motors of Canada Limited
Participation in the Mediation/
Arbitration Program
STEP THREE:In the event that you
do not feel your concerns have
been addressed after following the
procedure outlined in steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited

Black plate (31,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Customer Satisfaction Procedure 31
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
Canadian Cadillac Customer Care
Centre, 1-888-446-2000, or you may
write to the Mediation/Arbitration
Program, c/o Canadian Cadillac
Customer Care Centre, General
Motors of Canada Limited, 1908Colonel Sam Drive, Oshawa,
Ontario L1H 8P7. Your inquiry
should be accompanied by your
Vehicle Identification Number (VIN).

Black plate (32,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
32 Special Coverage Adjustment Programs Beyond the Warranty Period
General Motors of Canada Limited
is proud of the protection afforded
by its warranty coverages. In order
to achieve maximum customer
satisfaction, there may be times
when General Motors of Canada
Limited will establish a Special
Coverage Adjustment program to
pay all or part of the cost of certain
repairs not covered by the warranty
or to reimburse certain repair
expenses you may have incurred.
Check with your Cadillac dealer or
call GM's Customer Care Centre
Toll Free“800”number to determine
whether any Special Coverage
Adjustment program is applicable to
your vehicle. When you make an
inquiry, you will need to give the
year, model and odometer reading
of your vehicle and your Vehicle
Identification Number (VIN).

Black plate (33,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Customer Assistance Offices 33
Customer Assistance Offices
When calling for assistance, ask for
the Customer Care Ambassador.
CANADA
Canadian Cadillac Customer Care
Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-888-446-2000
*1-800-263-3830
Roadside Service: 1-800-882-1112
UNITED STATES
Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
*1-800-833-2622
Roadside Service: 1-800-882-1112
*(For Text Telephone
devices (TTYs))From:
Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands
1-800-496-9994
Fax Number:
313-381-0022
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520
Mexico, D.F.
01-800-466-0805
Long Distance: 011-52-53 29 0805

Black plate (34,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
34 Customer Assistance for Text Telephone (TTY) Users
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), General Motors
of Canada Limited has TTY
equipment available at its Customer
Care Centre in Oshawa, Ontario.
Any TTY user can communicate
with GM by dialing this toll-free
number: 1-800-263-3830.

Black plate (35,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Roadside Assistance Program 35
Roadside Assistance is not part
of or included in the coverage
provided by the General Motors
of Canada Limited Warranty.
General Motors of Canada
Limited reserves the right to
make any changes or discontinue
the Roadside Assistance Program
at any time without notification.
General Motors of Canada Limited
is proud to offer new Cadillac
buyers the response, security and
convenience of the 24-hour Cadillac
Roadside Service Program. Please
refer to your Owner Manual for
details, or consult your dealer. The
toll-free number for Cadillac
Roadside Service is
1-800-882-1112.

Black plate (36,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
36 Courtesy Transportation Program
If your vehicle requires warranty
repairs during the 6 year/110 000
kilometres (8 year/160 000
kilometres for the Escalade Hybrid
vehicle), coverage period, alternate
transportation and/or reimbursement
of certain transportation expenses
may be available under the
Courtesy Transportation Program.
Several transportation options are
available. Consult your dealer or
refer to the owner manual for
details.
Courtesy transportation is not
part of or included in the
coverage provided by the General
Motors of Canada Limited
Warranty. General Motors of
Canada Limited reserves the right
to make any changes to,
or discontinue the Courtesy
Transportation program at any
time without notification.