2013 CADILLAC CTS Warranty Guide

Black plate (5,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 5
Exclusions:Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors, and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes:All internally lubricated
parts, case, torque converter,
mounts, seals, and gaskets as well
as any electrical components
internal to the transmission/
transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).Exclusions:Excluded from the
powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring and
electrical connectors. Also excluded
are the clutch and pressure plate as
well as any Transmission Control
Module and/or module
programming.
Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals, and gaskets as well
as any electrical components
internal to the transfer case. Also
covered are any actuators directly
connected to the transfer case as
well as encoder motor.
Exclusions:Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, and electrical
connectors as well as the transfer
case control module and/or module
programming.Drive Systems Coverage
includes:All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts, and
universal joints. All mounts,
supports, seals, and gaskets as well
as any electrical components
internal to the drive axle. Also
covered are any actuators directly
connected to the drive axle (e.g.,
front differential actuator).
Exclusions:Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses,
radiator, sensors, wiring, and
electrical connectors related to drive
systems as well as any drive system
control module and/or module
programming.

Black plate (6,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
6 New Vehicle Limited Warranty
Tire Coverage
The tires supplied with your vehicle
are covered by General Motors
against defects in material or
workmanship under the Base
Warranty Coverage. Wear-out is not
considered a defect, and it may
occur before the vehicle warranty
expires. In this case, the owner is
responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
For vehicles within the Base
Warranty Coverage, defective tires
will be replaced on a prorated
adjustment basis according to the
following mileage-based schedule:Kilometres Replacement Percentage Covered
by GM
0-20 000 100%
20 001-60 000 Sliding scale starting at 67% at
20 001, proportionately falling
(1.175%/1 000 kilometres) to 20%
at 60 000 kilometres.
60 001-80 000 20% (Buick and Cadillac Only)
80 001+ 0% (Buick and Cadillac Only)

Black plate (7,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 7
Examples:
Kilometres Coverage
10 000 100%
20 000 100%
20 001 67%
30 000 55.25%
40 000 43.5%
50 000 31.75%
60 000 20%
80 000 20% Buick and Cadillac
(0% Chevrolet and GMC)
This schedule applies to the price of
the tires only. GM will cover 100% of
the cost to mount and balance the
tires replaced under warranty for the
full Base Warranty Coverage period.
After your New Vehicle Limited
Warranty expires, you may still have
prorated warranty coverage on your
original equipment tires by the tiremanufacturer. Contact your GM
dealer or the tire manufacturer of
the brand of tires on your vehicle for
more information. The following is a
list of current tire manufacturer's
websites and toll-free customer
assistance numbers.

Black plate (8,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
8 New Vehicle Limited Warranty
Tire Companies
Company Website Toll-Free Number
Bridgestone/Firestone www.bridgestonetire.ca 1-800-267-1318
Continental/Generalwww.generaltire.ca
www.continentaltire.ca1-800-461-1776
1-800-461-1776
Goodyear/Dunlopwww.goodyear.ca
www.dunlop.ca1-800-387-3288
Michelin/Goodrich www.michelin.ca 1-888-871-4444
Uniroyal www.uniroyal.ca 1-888-871-7777
Goodrich www.bfgoodrichtires.ca 1-888-871-6666
Hankook www.hankooktire.ca 1-800-843-7709
Kumho www.kumhotire.ca1-604-241-4142 (West)
1-905-564-0882 (East)
Pirelli www.pirelli.ca1-800-828-2585 (Ontario)
1-800-363-0583 (Que/Maritimes)
1-800-663-0148 (West)
Maxxis www.maxxiscanada.com 1-905-789-0882
When a tire is removed from service
due to a covered warranty conditionunder a tire manufacturer's limited
warranty program, you may beeligible for a tire replacement or a
comparable new tire on a prorated
basis.

Black plate (9,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 9
The tire manufacturer's limited
warranty program, which can be
obtained by calling or visiting the
tire manufacturer's website or any
authorized dealer, is in lieu of all
other remedies or warranties,
expressed or implied, arising by law
or otherwise, including fitness for a
particular purpose or
merchantability. The tire
manufacturers expressly disclaim
liability for indirect, special,
incidental, or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost, or loss of any kind.
Towing
Towing is covered to the nearest
authorized dealer if your vehicle
cannot be driven because of a
warranted defect.Sheet Metal Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Corrosion:Body sheet metal
panels are covered against rust for
4 years or 80 000 kilometres,
whichever comes first.
Rust-Through:Any body sheet
metal panel that rusts-through due
to corrosion (an actual hole in the
sheet metal) is covered for up to
6 years, unlimited kilometres. This
coverage only applies to body sheet
metal panels and not to other metal
components.
Important:Cosmetic or surface
corrosion (resulting from stone
chips, dents or scratches in the
paint, or failure to repair paint
damaged by stone chips, dents or
scratches in the paint) is not
included in sheet metal coverage.Accessory Coverages
Most GM approved accessories
marketed and sold by General
Motors of Canada Limited that are
permanently installed on a GM
vehicle prior to delivery will be
covered, parts and labour, under the
provisions of the Cadillac Base
Warranty Coverage of the New
Vehicle Limited Warranty. In the
event GM accessories are installed
after vehicle delivery or are replaced
under the new vehicle warranty,
they will be covered, parts and
labour for the balance of the
applicable portion of the New
Vehicle Limited Warranty, but in no
event less than 12 months/20 000
kilometres (12 months/
20 000 kilometres for commercial
vehicles).
GM accessories sold over the
counter, or those not requiring
installation, will receive the standard
GM Dealer Parts Warranty for
12 months from the date of
purchase, parts only.

Black plate (10,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
10 New Vehicle Limited Warranty
GM Licensed and Integrated
Business Partner (IBP) Accessories
are covered under the
accessory-specific manufacturer’s
warranty and are not warranted by
GM or its dealers.
Other Exclusions
Notice:This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
What Is Not Covered
Tire and Wheel Damage and Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, andbreaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.
Damage Due to Accidents,
Misuse, or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
earthquake, water or flood,
windstorm, lightning, or objects
striking the vehicle;
.Misuse of the vehicle such as
spinning the wheels, driving over
curbs, overloading, racing,
or other competition. Proper
vehicle use is discussed in the
Owner Manual;
.Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or kilometrage
cannot be determined;
.Installation of non-GM (General
Motors) parts
.Water or fluid contamination
.Damage resulting from hail,
floods, windstorms, lightning,
and other environmental
conditions

Black plate (11,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 11
.Alteration of glass parts by
application of tinting films
Important:This warranty is void on
vehicles currently or previously
registered as salvaged, scrapped
(irreparable), rebuilt, junked or
otherwise considered a total loss.
Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air,
chemicals, tree sap, insects, stones,
hail, earthquake, water or flood,
windstorm, lightning, the application
of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See Chemical Paint
Spotting underThings to Know
About the New Vehicle Limited
Warranty on page 16.Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids, fuel,
lubricants, or refrigerants between
maintenance intervals
recommended in the owner manual
is not covered.
Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. It may
also render gauges inoperable or
degrade functionality for
components such as spark plugs,
oxygen sensors and the catalytic
converter. Damage from poor fuel
quality, water contamination,
or incorrect diesel fuel or gasoline
may not be covered.Please refer to your owner manual
under“Fuel,”for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.con/
index/html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.

Black plate (12,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
12 New Vehicle Limited Warranty
Where to Go for Maintenance
Your new GM vehicle was designed
and built to the highest quality
standards and that quality means
reliability, long-life and economical
operation for years to come. The
investment you made in your new
GM vehicle can be best maintained
at your GM dealer who offers quality
service and Genuine GM Parts
specifically designed for your GM
vehicle.
GM recommends having
maintenance performed by an
authorized GM dealership. GM
dealer technicians are specifically
trained to maintain and repair GM
vehicles. They stay current on the
latest service information through
GM technical bulletins, service
publications and training courses.
Many are also certified through the
technical training process. In
addition, your GM dealer has
special tools, equipment, computer
software and complete access to
product updates, applicable to yourvehicle to ensure fast and accurate
diagnostics. This level of service is
only available at an authorized GM
dealership.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are the owner's
expense.
Vehicle lubrication, cleaning,
or polishing are not covered. Failure
of or damage to components
requiring replacement or repair due
to vehicle use, wear, exposure,
or lack of maintenance is not
covered.
Items such as, but not limited to:
.Audio System Cleaning
.Brake Pads and Linings
.Clutch Linings
.Coolants and Fluids
.Filters
.Keyless Entry (or other remote
transmitter/receiver batteries)*
.Limited Slip Rear Axle Service
.Tire Rotation
.Wheel Alignment/Balance**
.Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
12 000 kilometres.