2012 VOLKSWAGEN TIGUAN Owners Manual

Volkswagen Car-Net: Connecting you and your
vehicle

WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application software and Volkswagen Car-Net services while driving can distract the driver from traffic.
x Always drive attentively and responsibly.
Volkswagen Car-Net service

WARNING
Vehicle health reports do not replace the information provided by the vehicle warning and indicator lights. Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
x Park the vehicle at a safe distance from moving traffic and where no part of the hot catalytic converter and exhaust system can come into contact with flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
x A broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming traffic.
x Before opening the engine hood, always switch off the engine and let the engine cool down.
x Always be very careful when working in the engine compartment, which is a potentially dangerous area in any motor vehicle and can cause serious personal injury.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Volkswagen collects, processes, transmits, uses and shares information about you and your vehicle in accordance with the Volkswagen Car-Net Terms of Service and Privacy Policy. See the Volkswagen Car-Net Terms of Service and Privacy Policy at http://www.vw.com/carnet for more details.
Volkswagen Car-Net services use a system based on a wireless communication network. If all technical and other conditions are met and Volkswagen Car-Net still does not work properly, please try using the service again later.
Features

Safe & Secure:
Feature Description
Automatic Crash Notification (ACN)
Automatic Crash Notification is initiated in the event of airbag deployment or rollover. When the feature is activated the Volkswagen Car-Net Response Center is notified of your location and contacts your vehicle to determine the risk of injury and to dispatch help. Help is dispatched even if the Volkswagen Car-Net Response Center does not connect to the vehicle's occupants. Automatic Crash Notification may be engaged for up to 6 months without activating a trial or paid subscription.
Manual Emergency Call
In the case of an emergency, press the • button in the 3-button module: The Volkswagen Car-Net device initiates a connection to the Volkswagen Car-Net Response Center. The location of the vehicle and customer data for identification is sent at the same time.
Roadside Assistance
Press the > button in the 3-button module: The vehicle will connect directly to the Volkswagen Roadside Assistance Call Center. The vehicle’s location is also transmitted in order to more quickly provide assistance.
Stolen Vehicle Location Assistance For use by law enforcement authorities only. See Terms of Service at www.vw.com/carnet for details.
After you have reported your vehicle as stolen to law enforcement, you may provide the case information to the Volkswagen Car-Net Response Center. Once the information has been verified, the VW Car-Net Customer Specialist will be able to provide law enforcement with vehicle location data sent by the VW Car-Net module.


Family Guardian:
Feature Description
Boundary Alert
By logging on to your Volkswagen Car-Net account, you can designate an area on a map as a “virtual fence.” The vehicle owner can then choose notification channels (text message or email) for receiving alerts when the vehicle crosses the defined boundary (texts and data rates apply).
Speed Alert
Volkswagen Car-Net can be configured to inform the vehicle owner whenever the vehicle exceeds a speed set by the owner. The owner can select to be informed through multiple channels, including text messages and email (text and data rates apply).


Remote Vehicle Access:
Feature Description

Remote Vehicle Access:
Feature Description
Remote Door Unlock
You can send a request to unlock the vehicle doors through your Volkswagen Car-Net iPhone® or Android® app, the Volkswagen Car-Net website or by calling the Volkswagen Car-Net Response Center (text and data rates apply). If none of the vehicle doors are opened within about 30 seconds, the car will lock again.
Remote Honk and Flash
You can send a honk and flash signal to the car using the Volkswagen Car-Net website or the VW Car-Net iPhone® or Android® app (text and data rates apply). The car will honk the horn and blink the headlights and emergency flashers for up to 10 seconds.
Last Parked Location You can locate your last parked location using your Volkswagen Car-Net iPhone® or Android® app (text and data rates apply).
Destinations Only applicable for vehicles equipped with a factory-installed navigation system.
Points of Interest (POIs) or other destinations can be imported remotely into the factory-installed navigation system (if equipped) from a computer or the Volkswagen Car-Net iPhone® or Android® app (text and data rates apply). These destinations can be called up and used by the navigation system.
Destination Download Only applicable for vehicles equipped with a factory-installed navigation system.
Press the • button in the 3-button module: The vehicle will connect directly to the Volkswagen Car-Net Response Center where a Volkswagen Car-Net Customer Specialist will assist with destinations. The address of a dealer’s location can also be sent by the Customer Specialist to your factory-installed navigation system (if equipped).
Remote Status Check
Current information about the vehicle can be viewed through a computer or your Volkswagen Car-Net iPhone® or Android® app (text and data rates apply). You can find out if the doors, luggage compartment and engine hood are open or closed, whether the car lights are on or off, the level of fuel in the tank, when the vehicle needs to be serviced next and more.


Diagnostics & Maintenance:
Feature Description
Dealer Scheduling
Press the • button in the 3-button module: The vehicle will initiate a call to the Volkswagen Car-Net Response Center where a Volkswagen Car-Net Customer Specialist will connect you with an authorized Volkswagen dealer to schedule your service appointment. The address of the dealer’s location can also be sent by the Customer Specialist to your factory-installed navigation system (if equipped).
Vehicle Health Report
View a vehicle health report to proactively manage maintenance and other services and to receive up-to-date diagnostics in a monthly email report or by immediate request.

WARNING
Refer to your vehicle's warning and indicator lights for the most current diagnostic information. Always consult this manual for maintenance guidelines. Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
x Park the vehicle at a safe distance from moving traffic and where no part of the hot catalytic converter and exhaust system can come into contact with flammable materials under the vehicle, such as dry grass, brush, spilled fuel, etc.
x A broken down vehicle presents a high accident risk for itself and others. Switch on emergency flashers and set up a warning triangle to warn oncoming traffic.
The Volkswagen Car-Net website (http:// www.vw.com/carnet) contains the most up-to-date information and instructions about Volkswagen Car-Net services.
x Please regularly visit the website to learn about changes to services and new features.
x Volkswagen Car-Net features can be modified, discontinued, deactivated, reactivated or expanded without any further notice.
Application software (“apps”)

NOTICE
Volkswagen is not responsible for vehicle damage caused by inferior-quality or malicious application software, poorly programmed application software, insufficient wireless service reception, data loss during transmission or misuse of mobile devices.
3-button module

Fig. 19 In the roof console: 3-button module to access Volkswagen Car-Net service operators

WARNING
Application software and Volkswagen Car-Net services that are unsuitable or improperly used can cause accidents, serious personal injury and vehicle damage.
x Volkswagen Car-Net services can be used only where adequate cellular and GPS signals are available
x Volkswagen recommends using only services and application software that are provided by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.
x Protect the mobile device and its application software from misuse.
x Never modify application software and Volkswagen Car-Net services.
x Always read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application software and Volkswagen Car-Net services while driving can distract the driver from traffic.
x Always drive attentively and responsibly.
NOTICE
The system does not support simultaneous Volkswagen Car-Net and mobile phone calls via the mobile phone package.
x When a Volkswagen Car-Net service is accessed through the 3-button module call buttons any calls on a mobile device connected to the vehicle’s mobile phone package will be automatically disconnected.
x Initiating or accepting a call on a mobile device connected to the vehicle's mobile phone package could end any connection to the Volkswagen Car-Net Response Center made through the •, > or • buttons.
x Calls on a mobile device connected to the vehicle's mobile phone package cannot be accepted or initiated during an automated emergency connection to the Volkswagen Car-Net Response Center; for example, because an airbag has deployed.