2012 TOYOTA tC Warranties & Maintenance Guides (in English)

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OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in
the
Owner’s Manualand this booklet.
Scion recommends that you retain all
receipts covering maintenance on your
vehicle, but Scion cannot deny warranty
coverage solely for the lack of receipts
or your failure to ensure the
performance of all scheduled
maintenance.
You are responsible for presenting your
vehicle to an Authorized Servicing
Dealership as soon as a problem exists.
The warranty repairs should be
completed in a reasonable amount of
time, not to exceed 30 days.
You should also be aware that Scion
may deny you warranty coverage if your
vehicle or a part has failed due to
abuse, neglect, improper maintenance
or unapproved modifications.
If you have any questions regarding
your warranty rights and
responsibilities, you should contact
Scion Customer Experience at (866)
70-SCION, or (866) 707-2466. You may
also contact the California Air
Resources Board, Mobile Source
Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte, CA
91734-8001.
WHAT IS NOT COVERED
These warranty obligations do not
apply to failures or noncompliance
caused by:
>The use of replacement parts not
certified in accordance with
aftermarket parts certification
regulations.
>The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.
CALIFORNIA EMISSION CONTROL WARRANTY
WARRANTY
Your Warranties in Detail23

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PARTS LIST:
LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for
seven years or 70,000 miles from the
vehicle’s in-service date, whichever
occurs first.
Air Conditioner System
>Evaporator
>Evaporator O-Ring
>Expansion valve
>Condenser with receiver
>Compressor with pulley
Air/Fuel Metering System
>Engine control computer (engine
control module)
>Throttle body
>Transmission control computer
(transmission control module)
Air Induction System
>Intake manifold and intake air surge
tank
Catalyst System
>Exhaust center pipe (including
catalytic converter)
Evaporative Control System
>Fuel tank
Ignition System
>Knock sensor
Other Parts Used in Above
Systems
>Transmission solenoid
MAINTENANCE
You are responsible for performance of
the required maintenance indicated in
the
Owner’s Manualand this booklet.
Scion will not deny a warranty claim
solely because you do not have records
to show that you maintained your
vehicle. However, any failure or
noncompliance caused by lack of
maintenance is not covered by this
warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any
automotive service provider you
choose. Scion will not deny a warranty
claim solely because you used a
service provider other than an
Authorized Servicing Dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
CALIFORNIA EMISSION CONTROL WARRANTY
WARRANTY
Your Warranties in Detail24

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REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Scion recommends the use of Scion
Authorized Parts when servicing or
repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts, and you may
elect to use non-Scion Authorized
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Scion Authorized Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Scion
Authorized Parts, you must follow the
maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent to
Scion Authorized Parts.
IF YOUR VEHICLE FAILS
A SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the
Emission Performance Warranty. To do
so, take your vehicle to an Authorized
Servicing Dealership and present a
copy of the smog-check test report.
Also, take your maintenance records in
case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle
within 30 days (unless a shorter period
is required by law). If your claim is
denied, Scion will notify you in writing
of the reason within the same period. If
we fail to do so, we will repair your
vehicle free of charge. The only
exceptions allowed are when you
request or agree to a delay, or when a
delay is caused by factors beyond the
control of Scion or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 30, “Obtaining
Warranty Service.”
CALIFORNIA EMISSION CONTROL WARRANTY
WARRANTY
Your Warranties in Detail25

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REPAIR DELAYS
If an Authorized Servicing Dealership is
unable to complete repairs on your
vehicle within 30 days, you may have
the repairs made under Scion’s
provisions for emergency warranty
repairs. See page 30 for details.
IF YOU HAVE QUESTIONS
If you have questions or concerns about
your vehicle’s California emission
warranty coverage, please follow the
steps described under “If You Need
Assistance” on pages 7-8. You may also
request information from or report
complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450
Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty
provisions are covered by this
warranty. Currently, Arizona,
Connecticut, Maine, Maryland,
Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are
the other states to which this
warranty applies. Vehicles covered
by this warranty are also covered by
the Federal Emission Control
Warranty (see page 16).
CALIFORNIA EMISSION CONTROL WARRANTY
WARRANTY
Your Warranties in Detail26

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OBTAINING WARRANTY
SERVICE
The tires that come as original
equipment on your vehicle are
warranted by their manufacturer and
not Scion. A separate warranty
statement for the tires is in your glove
box.
To obtain service for a tire defect, take
the tire to an authorized dealer of the
tire manufacturer. (Refer to your local
phone directory for dealer locations.)
Your Scion dealer may also be able to
assist you in obtaining warranty service
from the manufacturer.
For additional warranty information or
service assistance, contact the tire
manufacturer directly.
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
Toyo Tire (U.S.A.) Corporation
6261 Katella Ave., Suite 2B
Cypress, CA 90630
(800) 442-8696
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
TIRE LIMITED WARRANTY
WARRANTY
Your Warranties in Detail27

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GENERAL INFORMATION
You are responsible for ensuring that
your Scion is operated and maintained
according to the instructions in the
Owner’s Manualand this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records
should include date of service, mileage
at time of service and a description of
service performed and/or parts
installed. For your convenience, a
maintenance log is included in this
booklet. If you sell your vehicle, you
should give your maintenance records
to the new owner.
Scion will not deny a warranty claim
solely because you do not have records
to show that you maintained your
vehicle. However, damage or failures
caused by improper maintenance or
lack of maintenance are not covered
under warranty.
WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Scion recommends
having maintenance performed by an
Authorized Servicing Dealership.
Technicians at Authorized Servicing
Dealerships are specially trained to
maintain and repair Scion vehicles.
They stay current on the latest service
information through Scion technical
bulletins, service publications and
training courses. Many are also
factory-certified. That means they have
passed rigorous exams through both
Scion and the National Institute for
Automotive Service Excellence.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to an Authorized
Servicing Dealer ship. Plus, an
Authorized Servicing Dealership will
always use Scion Authorized Parts
designed specifically for your vehicle.
OPERATION AND MAINTENANCE
WARRANTY
Your Responsibilities28

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REPLACEMENT PARTS
Warranty coverage is not dependent
upon the use of any particular brand of
replacement parts. However, Scion
recommends using only Scion
Authorized Parts when you need to
replace a part on your vehicle. Like all
Scion products, Scion Authorized Parts
are built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Authorized Servicing Dealership
maintains an extensive inventory of
Scion Authorized Parts to meet your
vehicle service needs. And because it is
linked electronically to Scion’s Parts
Distribution Centers, the dealership
has quick access to any parts it may
not have in stock. Scion Authorized Parts are covered by
their own warranty (see your dealer for
details) or the remainder of any
applicable New Vehicle Limited
Warranty, whichever is longer.
Non–Scion Authorized Parts, or any
damage or failures resulting from
their use, are not covered by any Scion
warranty.
OPERATION AND MAINTENANCE
WARRANTY
Your Responsibilities29

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BY GEOGRAPHIC REGION
In the United States, U.S.
Territories and Canada
To obtain warranty service in the United
States, U.S. territories or Canada, take
your vehicle to an Authorized Servicing
Dealership. If your vehicle cannot be
driven, contact your nearest Authorized
Servicing Dealership for towing
assistance. You do not have to pay for
towing to the nearest Authorized
Servicing Dealership if your vehicle is
inoperable due to failure of a warranted
part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside the
United States, U.S. territories and
Canada and need warranty service,
contact a local Toyota dealership.
Please note, however, that your vehicle
may not be repaired free of charge
because the local Toyota distributor
may have no obligation to provide
warranty service for your vehicle,
and/or your vehicle may not comply
with local regulatory or environmental
requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe
to drive and there is no Authorized
Servicing Dealership reasonably
available to make repairs, you may
perform the repairs yourself or have
them performed by another automotive
service provider. Scion will reimburse
you for any of the repairs that are
covered by warranty. To receive
reimbursement, present to an
Authorized Servicing Dealership your
paid repair invoices and any parts that
were removed from the vehicle. You will
be reimbursed for warranted parts at
the manufacturer’s suggested retail
price and warranted labor at a
geographically appropriate hourly rate
multiplied by Scion’s recommended
time allowance for the repair.
If your vehicle requires emergency
repair, Scion assumes no liability for
subsequent failures caused by
improper repairs or the use of
non-Scion Authorized Parts unless you
have the vehicle properly repaired in a
timely manner. To ensure that warranty
coverage remains intact, have your
vehicle inspected by an Authorized
Servicing Dealership as soon as
possible after an emergency repair.
OBTAINING WARRANTY SERVICE
WARRANTY
Your Responsibilities30