2012 TOYOTA RAV4 EV Warranty And Maintenance Guide

Gradual Capacity Reduction of
Traction Battery
Traction battery capacity (the ability to
hold a charge) gradually reduces with time
and use. This is a natural characteristic of
lithium-ion batteries. The extent at which
capacity is reduced changes drastically
depending on the environment (ambient
temperature, etc.) and usage conditions
such as how the vehicle is driven and how
the traction battery is charged. Reduction
of traction battery capacity isNOTcovered
under warranty. In order to lessen the
possibility of capacity reduction, follow the
directions listed in the
Owner’s Manual
under “Capacity Reduction of the Traction
Battery.”
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Maintenance Expense
Normal maintenance services such as:
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of worn wiper blades
and

brake pads/linings
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra Expenses and
Damages
The performance of necessary repairs
and adjustments is the exclusive
remedy under this warranty or any
implied warranty. Toyota does not
authorize any person to create for it
any other obligation or liability in
connection with this vehicle. Toyota
shall not be liable for incidental or
consequential damages resulting from
breach of this written warranty or any
implied warranty. Any implied warranty
of merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this limitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail15

DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on pages 5-6. Please note that you must
use the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the
Owner’s Warranty Rights
Notification
booklet (located in your glove
box) for the requirements applicable to
your state.
New Vehicle Limited Warranty
WARRANTY
16Your Warranties in Detail

OBTAINING WARRANTY
SERVICE
The tires that come as original equipment
on your vehicle are warranted by their
manufacturer and not Toyota. A separate
warranty statement for the tires is in your
glove box.
To obtain service for a tire defect, take the
tire to an authorized dealer of the tire
manufacturer. (Refer to your local phone
directory for dealer locations.) Your Toyota
dealer may also be able to assist you in
obtaining warranty service from the
manufacturer.
For additional warranty information or
service assistance, contact the tire
manufacturer directly.
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
Tire Limited Warranty
WARRANTY
Your Warranties in Detail17

GENERAL INFORMATION
You are responsible for ensuring that your
Toyota is operated and maintained
according to the instructions in the
Owner’s Manualand this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time of
service and a description of service
performed and/or parts installed. For your
convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records to
show that you maintained your vehicle.
However, damage or failures caused by
lack of proper maintenance are not
covered under warranty.
WHERE TO GO FOR
MAINTENANCE
You may have maintenance performed on
your vehicle by any qualified person or
facility. However, Toyota recommends
having maintenance performed by an
authorized RAV4 EV Toyota dealership.
Powertrain and high voltage component
service or repairs should be performed by
an authorized RAV4 EV Toyota dealership
in accordance with the safety precautions
discussed at the beginning of this booklet.
In addition, software updates may be
available during your scheduled
maintenance visit and can only be installed
by an authorized RAV4 EV Toyota
dealership.
RAV4 EV authorized Toyota dealerships
have technicians who are specially trained
to maintain and repair Toyota RAV4 EV
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. They are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free to
ask the Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to an authorized RAV4
EV Toyota dealership.
Operation and Maintenance
WARRANTY
18Your Responsibilities

REPLACEMENT PARTS
Warranty coverage is not dependent upon
the use of any particular brand of
replacement parts. However, Toyota
recommends using only Genuine Toyota
Parts when you need to replace a part on
your vehicle. Like all Toyota products,
Genuine Toyota Parts are built to the
highest standards of quality, durability and
performance. They are also designed to fit
your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Genuine Toyota
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts it
may not have in stock.
Genuine Toyota Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer.Non-Genuine Toyota Parts, or any
damage or failures resulting from their
use, are not covered by any Toyota
warranty.
Operation and Maintenance
WARRANTY
Your Responsibilities19

BY GEOGRAPHIC REGION
In the United States, U.S.
Territories and Canada
To obtain warranty service in the United
States, U.S. territories or Canada, take
your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is
inoperable due to failure of a warranted
part.
The Toyota RAV4 EV is being offered in
limited quantities in certain California
markets. While non-powertrain warranty
service can be performed by any Toyota
dealership, powertrain and high voltage
component warranty service must only be
performed by an authorized RAV4 EV
dealership. Because your electric
powertrain warranty service can only be
performed by an authorized RAV4 EV
dealership, Toyota does not recommend
home-basing the vehicle outside the state
of California.
Outside the United States, U.S.
Territories and Canada
If you are using your vehicle outside the
United States, U.S. territories and Canada
and need warranty service, contact a local
Toyota dealership. Please note, however,
that your vehicle may not be repaired free
of charge because the local Toyota
distributor may have no obligation to
provide warranty service for your vehicle,
and/or your vehicle may not comply with
local regulatory or environmental
requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the
use of non-Genuine Toyota Parts unless
you have the vehicle properly repaired in a
timely manner. To ensure that warranty
coverage remains intact, have your vehicle
inspected by an authorized Toyota
dealership as soon as possible after an
emergency repair.
Obtaining Warranty Service
WARRANTY
20Your Responsibilities

The Toyota RAV4 EV is being offered in
limited quantities in certain California
markets. While non-powertrain warranty
service can be performed by any Toyota
dealership, powertrain and high voltage
component warranty service must only be
performed by an authorized RAV4 EV
dealership. Because your electric
powertrain warranty service can only be
performed by an authorized RAV4 EV
dealership, Toyota does not recommend
home-basing the vehicle outside the state
of California.
Obtaining Warranty Service
WARRANTY
Your Responsibilities21

R
egular maintenance is essential to
obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in which
to document your vehicle’s maintenance
history. In addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Vehicle Maintenance and
Care” section of the Owner’s Manual. Be
sure to perform these procedures regularly
to ensure the most trouble-free operation
of your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.
The Importance of Scheduled Maintenance
22Maintenance Log
MAINTENANCE