2012 Ram Cargo Van Owner's Manual

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 615

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
616 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
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IF YOU NEED CONSUMER ASSISTANCE 617

Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger car tires must meet under the Federal Motor
Vehicle Safety Standard No. 109. Grades B and A repre-
sent higher levels of performance on the laboratory test
wheel, than the minimum required by law.WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, under-inflation, or excessive load-
ing, either separately or in combination, can cause
heat buildup and possible tire failure.
618 IF YOU NEED CONSUMER ASSISTANCE

INDEX
10

Adding Engine Coolant (Antifreeze).......... 564
Adding Fuel ........................... 490
Adding Washer Fluid ..................... 561
Additives, Fuel ......................... 484
Adjustable Pedals ....................... 210
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 553
Air Conditioner Maintenance ............... 557
Air Conditioning ........................ 393
Air Conditioning Controls ................. 393
Air Conditioning Filter .................413,558
Air Conditioning Refrigerant ............... 557
Air Conditioning System .............393,400,557
Air Conditioning System, Zone Control ........ 393
Air Conditioning, Operating Tips ............ 413
Air Conditioning, Rear Zone .............398,408
Air Pressure, Tires ....................... 462
Airbag .............................. 70,79
Airbag Deployment ....................... 81
Airbag Light .................... 77,83,101,293Airbag Maintenance
....................... 82
Airbag, Side ........................ 74,76,79
Airbag, Window (Side Curtain) ...........74,76,79
Alarm (Security Alarm) .................... 17
Alarm Light ........................... 294
Alterations/Modifications, Vehicle ............. 7
Antenna, Satellite Radio ................... 343
Anti-Lock Warning Light .................. 289
Anti-Theft System ........................ 17
Antifreeze (Engine Coolant) ..............563,589
Disposal ........................... 565
Appearance Care ........................ 571
Ashtray ............................... 253
Assist, Hill Start ........................ 449
Assistance Towing ....................... 139
Auto Down Power Windows ................ 39
Auto Up Power Windows .................. 39
Automatic Dimming Mirror ................ 112
Automatic Door Locks ..................... 35
620 INDEX

Automatic Headlights.................... 199
Automatic Temperature Control (ATC) ......... 400
Automatic Transaxle Selection Of Lubricant ................. 591
Automatic Transmission ................422,569
Adding Fluid ....................... 571
Fluid and Filter Changes ............... 571
Fluid Change ....................... 571
Fluid Level Check .................... 571
Fluid Type ...................... 570,591
Gear Ranges ........................ 427
Special Additives ..................... 570
B-Pillar Location ........................ 457
Battery ............................... 556
Jump Starting ....................... 532
Keyless Transmitter Replacement (RKE) ..... 26
Saving Feature (Protection) .............. 204
Belts, Seat ............................. 101 Blind Spot Monitoring
.................... 117
Body Mechanism Lubrication ............... 560
Brake Assist System ...................... 444
Brake Control System, Electronic ............. 443
Brake Fluid ............................ 591
Brake System ........................... 567
Fluid Check ........................ 568
Parking ........................... 439
Warning Light ....................... 294
Brake/Transmission Interlock ............... 424
Brakes ............................... 567
Break-In Recommendations, New Vehicle ........ 98
Bulb Replacement ....................... 586
Bulbs, Light ......................... 103,585
Calibration, Compass ..................... 314
Camera, Rear ........................... 224
Capacities, Fluid ........................ 589
10
INDEX 621

Caps, FillerFuel .............................. 490
Oil (Engine) ........................ 552
Power Steering ...................... 438
Radiator (Coolant Pressure) ............. 565
Car Washes ............................ 572
Carbon Monoxide Warning ..............100,486
Cargo (Vehicle Loading) ................... 260
Cargo Compartment Luggage Carrier ..................... 271
Caution, Exhaust Gas ...................... 51
Cellular Phone ....................... 125,392
Center High Mounted Stop Light ............ 588
Chains, Tire ............................ 470
Changing A Flat Tire ..................... 514
Chart, Tire Sizing ........................ 453
Check Engine Light
(Malfunction Indicator Light) .............291,547
Checking Your Vehicle For Safety ............. 99Checks, Safety
........................... 99
Child Restraint ...................... 85,86,87
Child Restraint Tether Anchors ............... 90
Child Safety Locks ........................ 46
Child Seat .............................. 89
Clean Air Gasoline ....................... 482
Cleaning Wheels ............................ 573
Climate Control ......................... 393
Clock ............................. 323,332
Coat Hook ............................ 260
Coin Holder ........................... 261
Cold Weather Operation ................... 420
Compact Disc (CD) Maintenance ............. 392
Compact Spare Tire ...................... 465
Compass .............................. 313
Compass Calibration ..................... 314
Compass Variance ....................... 314
Computer, Trip/Travel .................... 311
622 INDEX