2012 Ram Cargo Van service

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9
IF YOU NEED CONSUMER ASSISTANCE 613

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 615

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
616 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
9
IF YOU NEED CONSUMER ASSISTANCE 617

ConnectorUCI .............................. 346
Universal Consumer Interface (UCI) ....... 346
Conserving Fuel ........................ 310
Console .............................. 261
Console, Floor .......................... 261
Console, Overhead ....................... 227
Console, Removable ...................... 265
Contract, Service ........................ 613
Coolant Pressure Cap (Radiator Cap) .......... 565
Cooling System ......................... 562
Adding Coolant (Antifreeze) ............. 564
Coolant Capacity ..................... 589
Coolant Level .................... 562,565
Disposal of Used Coolant ............... 565
Drain, Flush, and Refill ................ 563
Inspection .......................... 565
Points to Remember .................. 566 Pressure Cap
........................ 565
Radiator Cap ....................... 565
Selection of Coolant (Antifreeze) ....563,589,590
Cupholders ......................... 250,577
Customer Assistance ..................... 611
Data Recorder, Event ...................... 84
Daytime Running Lights ................... 200
Dealer Service .......................... 549
Defroster, Rear Window ................... 269
Defroster, Windshield .................. 101,406
Diagnostic System, Onboard ................ 546
Dimmer Control ........................ 201
Dipsticks Automatic Transmission ................ 571
Oil (Engine) ........................ 550
Power Steering ...................... 438
Disabled Vehicle Towing ................... 539
10
INDEX 623

Replacement Parts.................... 490
Starting ........................... 489
Flooded Engine Starting ................... 420
Floor Console .......................... 261
Fluid Capacities ......................... 589
Fluid Leaks ............................ 103
Fluid Level Checks Automatic Transmission ................ 571
Brake ............................. 568
Power Steering ...................... 438
Fluids ................................ 590
Fluids, Lubricants and Genuine Parts .......... 590
Fog Light Service ........................ 587
Fog Lights ....................... 200,286,587
Fold in Floor (Stow n Go) Seating........... 172
Freeing A Stuck Vehicle ................... 536
Fuel ................................. 482
Adding ........................... 490
Additives .......................... 484 Clean Air
.......................... 482
Conserving ......................... 310
Economy Mode ...................... 425
Ethanol ........................... 483
Filler Cap (Gas Cap) ...............293,490
Filler Door (Gas Cap) .................. 293
Gasoline ........................... 482
Gauge ............................ 293
Light .......................... 297,306
Materials Added ..................... 484
Methanol .......................... 483
Octane Rating ....................... 590
Requirements .................... 482,589
Saver Mode ........................ 310
Tank Capacity ....................... 589
Fuel Optimizer ......................... 310
Fuel Saver ............................. 310
Fuel, Flexible ........................... 486
Fueling ............................... 490
626 INDEX

Park.............................. 587
Passing ............................ 204
Reading ........................... 228
Rear Servicing ....................... 588
Rear Tail ........................... 588
Seat Belt Reminder ................... 296
Security Alarm (Theft Alarm) ............ 294
Service ......................... 585,586
Service Engine Soon
(Malfunction Indicator) ................ 291
Side Marker ........................ 588
Theft Alarm (Security Alarm) ............ 294
Tire Pressure Monitoring (TPMS) ......... 289
Traction Control ..................... 448
Turn Signal ................... 103,587,588
Voltage ............................ 297
Warning (Instrument Cluster Description) . . . 286
Load Leveling System .................... 270 Loading Vehicle
................... 260,492,494
Capacities .......................... 494
Tires .............................. 457
Locks Automatic Door ...................... 35
Door .............................. 32
Lower Anchors and Tether for
CHildren (LATCH) ....................... 90
Lubrication, Body ....................... 560
Luggage Rack (Roof Rack) ................. 271
Maintenance Free Battery .................. 556
Maintenance Procedures ................... 549
Maintenance Schedule .................... 594
Maintenance, Sunroof ..................... 244
Malfunction Indicator Light (Check Engine) . . 291,547
Manual, Service ......................... 615
Map/Reading Lights ..................... 228
Memory Feature (Memory Seat) ............. 192
630 INDEX

Seat Belt Reminder....................... 68
Seat Belts ........................... 52,101
Adjustable Shoulder Belt ................ 61
Adjustable Upper Shoulder Anchorage ...... 61
And Pregnant Women .................. 69
Child Restraint ..................... 85,87
Extender ........................... 70
Front Seat .......................... 55
Inspection .......................... 101
Pretensioners ........................ 64
Rear Seat ........................... 55
Seats ................................. 160
Adjustment ......................... 166
Fold in Floor (Stow nGo) .............. 172
Heated ............................ 163
Memory ........................... 192
Power ............................ 160
Reclining .......................... 167
Stow n Go (Fold in Floor) .............. 172 Security Alarm (Theft Alarm)
................ 17
Selection of Coolant (Antifreeze) ..........563,590
Sentry Key (Immobilizer) ................... 15
Sentry Key Programming ................... 17
Sentry Key Replacement ................... 16
Service Assistance ....................... 611
Service Contract ......................... 613
Service Engine Soon Light
(Malfunction Indicator) .................... 291
Service Manuals ........................ 615
Setting the Clock ..................... 323,332
Settings, Personal ........................ 315
Shift Lever Override ...................... 537
Short Message Service (SMS) ................ 147
Shoulder Belts ........................... 55
Side Airbag ............................. 79
Signals, Turn ................ 103,203,286,587,588
Sliding Door ............................ 41
Slippery Surfaces, Driving On ............... 434
634 INDEX