2012 Ram Cargo Van service

104,000 Miles (169,000 km) or
78 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires, rotate at the first sign of
irregular wear, even if it occurs before
104,000 miles (169 000 km).
❏ Flush and replace the engine coolant at
104,000 miles (169 000 km) or 60 months
whichever comes first.
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
112,000 Miles (182,000 km) or 84 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires, rotate at the first sign of irregular wear, even if it occurs before
112,000 miles (182 000 km).
❏ If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter; replace if necessary.
❏ Replace the air conditioning filter.
❏ Inspect the brake linings, replace if necessary.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
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SMAINTENANCE SCHEDULES 603

120,000 Miles (195,000 km) or
90 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires, rotate at the first sign of
irregular wear, even if it occurs before
120,000 miles (195 000 km).
❏ Inspect the CV joints.
❏ Inspect exhaust system.
❏ Change the automatic transmission fluid
and filter(s).
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
128,000 Miles (208,000 km) or 96 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires, rotate at the first sign of irregular wear, even if it occurs before
128,000 miles (208 000 km).
❏ Replace the engine air cleaner filter.
❏ Replace the air conditioning filter.
❏ Inspect the brake linings, replace if necessary.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
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S604 MAINTENANCE SCHEDULES

136,000 Miles (221,000 km) or
102 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires, rotate at the first sign of
irregular wear, even if it occurs before
136,000 miles (221 000 km).
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
144,000 Miles (234,000 km) or 108 Months Maintenance Service
Schedule
❏Change the engine oil and engine oil filter.
❏ Rotate the tires, rotate at the first sign of irregular wear, even if it occurs before
144,000 miles (234 000 km).
❏ If using your vehicle for any of the following: Dusty or off-road conditions. Inspect the
engine air cleaner filter; replace if necessary.
❏ Replace the air conditioning filter.
❏ Inspect the brake linings, replace if necessary.
❏ Inspect the CV joints.
❏ Inspect exhaust system.
❏ Inspect the front suspension, tie rod ends and boot seals for cracks or leaks and all parts for
damage, wear, improper looseness or end play; replace if necessary.
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
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SMAINTENANCE SCHEDULES 605

152,000 Miles (247,000 km) or
114 Months Maintenance
Service Schedule
❏Change the engine oil and engine oil
filter.
❏ Rotate the tires, rotate at the first sign of
irregular wear, even if it occurs before
152,000 miles (247 000 km).
Odometer Reading Date
Repair Order #Dealer Code
Signature, Authorized Service Center
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S606 MAINTENANCE SCHEDULES

WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform
a service job, take your vehicle to a competent
mechanic.
•Failure to properly inspect and maintain your
vehicle could result in a component malfunction
and effect vehicle handling and performance. This
could cause an accident.
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SMAINTENANCE SCHEDULES 607

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle .............................. 611
▫ Prepare For The Appointment ........... 611
▫ Prepare A List ...................... 611
▫ Be Reasonable With Requests ............ 611
 If You Need Assistance ................. 611
▫ Chrysler Group LLC Customer Center ..... 612
▫ Chrysler Canada Inc. Customer Center ..... 612
▫ In Mexico Contact .................... 612 ▫
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............ 613
▫ Service Contract ..................... 613
 Warranty Information .................. 614
 MOPAR Parts....................... 614
 Reporting Safety Defects ................ 614
▫ In The 50 United States And Washington,
D.C. .............................. 614
▫ In Canada ......................... 615
 Publication Order Forms ................ 615
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
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IF YOU NEED CONSUMER ASSISTANCE 611

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
612 IF YOU NEED CONSUMER ASSISTANCE