2012 NISSAN ALTIMA COUPE Navigation Manual

SymptomPossible cause Possible solution
The GPS indicator on the screen remains gray. GPS signals cannot be received under certain conditions, such as in a parking garage, on a road with many tall
buildings, etc. Drive on an open, straight road for a while.
GPS signals cannot be received because objects are placed
on the instrument panel. Remove the objects from the instrument panel.
A sufficient number of GPS satellites is not available. Wait for the satellites to move to locations available for the navi- gation system.
The location of the vehicle icon is misaligned from
the actual position. When using tire chains or replacing the tires, speed calcula-
tions based on the speed sensor may be incorrect. Drive the vehicle for a while (at approximately 19 MPH [30 km/h]
for about 30 minutes) to automatically correct the vehicle icon
position. If this does not correct the vehicle icon position, con-
tact a NISSAN dealer.
The map data has a mistake or is incomplete (the vehicle
icon position is always misaligned in the same area) . Updated road information will be included in the next version of
the map data.
Troubleshooting guide11-5

SymptomPossible cause Possible solution
Waypoints are not included in the auto reroute
calculation. Waypoints that have been already passed are not included in the
auto reroute calculation. To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in gray) . This is not a malfunction.
The auto reroute calculation (or detour calculation) sug-
gests the same route as the one previously suggested. Route calculations took priority conditions into consideration, but
the same route was calculated. This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the
vehicle has already passed. A maximum of 5 waypoints can be set on the route.
To go to 6 or more waypoints, perform route calcula-
tions multiple times as necessary.
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary road, and
recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two intermediate
destinations, and perform route calculations multiple
times.
There are time restricted roads (by the day of the week, by time)
near the current vehicle location or destination. Set “Use Time Restricted Roads” to off.
“SETTING CONDITIONS FOR THE
ROUTE CALCULATION” (page 5-33)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray) . This is not a malfunction.
ROUTE CALCULATION AND VISUAL
GUIDANCE
11-6Troubleshooting guide

SymptomPossible cause Possible solution
The part of the route that the vehicle has already passed
is deleted. A route is managed by sections between waypoints. If the vehicle
passed the first waypoint, the section between the starting point
and the waypoint is deleted (it may not be deleted depending on the
area) . This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to
the starting point or destination, the system may suggest an indirect
route. Adjust the location of the starting point or
destination.
The system may suggest an indirect route because route calculation
does not take into consideration some areas such as narrow streets
(gray roads) . Reset the destination to a main or ordinary road, and
recalculate the route.
The landmark information does not correspond to the
actual information. This may be caused by insufficient or incorrect map data.
Updated information will be included in the next ver-
sion of the map data.
The suggested route does not exactly connect to the
starting point, waypoints, or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destination on
a main road, and perform route calculation.
Troubleshooting guide11-7

SymptomPossible cause Possible solution
Voice guidance is not available. Voice guidance is only available at certain intersections
marked with a
. In some cases, voice guidance is not
available even when the vehicle should make a turn. This is not a malfunction.
The vehicle has deviated from the suggested route. Go back to the suggested route or request route calculation
again.
Voice guidance is set to off. Turn on voice guidance.
Route guidance is set to off. Turn on route guidance.
The guidance content does not correspond to the
actual condition. The content of voice guidance may vary, depending on the
types of intersections at which turns are made. Follow all traffic rules and regulations.
VOICE GUIDANCE
11-8Troubleshooting guide

SymptomPossible cause Possible solution
The system does not recognize the voice command.
or
The system accepts the voice command incorrectly. The interior of the vehicle is too noisy.
Close the windows or have other occupants be quiet.
The volume of the voice is too low. Speak louder.
The volume of the voice is too loud. Speak softer.
Pronunciation is unclear. Speak clearly.
The voice command is given before the voice recognition sys-
tem is ready. Press and release the
button on the steering
wheel switch, and speak a command after the tone
sounds.
8 seconds or more have passed after pressing and releasing
the
button on the steering wheel switch. Make sure to speak a command within 8 seconds after the
beep tone sounds.
Only a limited range of voice commands is usable for each
screen. Use a correct voice command appropriate for the current
screen.
INFO:
For the best recognition, speak appropriate commands. Command lists are available earlier in this manual.
Standard Mode:
“Command List” (page 9-7)
Alternate Mode:
“Command List” (page 9-19)
VOICE RECOGNITION
Troubleshooting guide11-9

SymptomPossible cause Possible solution
The traffic information is not displayed The traffic information is not set to on. Set the traffic information to on.
The vehicle is in an area where traffic information is not
available. Scroll to an area where traffic information is available.
The subscription to XM NavTraffic is incomplete, or the sub-
scription to XM has expired. Check the subscription status of XM NavTraffic.
The map scale is set at a level where the display of icons is
impossible. Check that the map scale is set at a level in which the dis-
play of icons is possible.
“Traffic information display and scale levels”
(page 7-8)
With the automatic detour route search ON, no detour
route is set to avoid congested areas. There is no faster route compared to the current route, based
on the road network and traffic information. The automatic detour search is not intended for avoiding
traffic jams. It searches for the fastest route taking into
consideration such things as traffic jams. Follow the cur-
rent route. Also see “NOTES ON TRAFFIC INFORMA-
TION” for further information.
The route does not avoid a road section with traffic infor-
mation stating that it is closed due to road construction. The navigation system is designed not to avoid this event be-
cause the actual period of closure may differ from the declared
roadwork period. Observe the actual road conditions and follow the instruc-
tions on the road for detour when necessary. If the road
actually is closed, use the detour function and set the de-
tour distance to avoid the road section that is closed.
TRAFFIC INFORMATION
11-10Troubleshooting guide

“MENU” key
Store Locationpage 6-2
Placespage 4-7
ViewChange View2D Mappage 3-11
Split: 2D Mappage 3-11
Birdview (3D)page 3-11
Split: Birdview Mappage 3-11
View SettingsIntersectionpage 3-13
Turn Listpage 3-13
Fuel Economypage 3-13
Full Mappage 3-13
Map SettingMap Orientationpage 3-15
Long Rangepage 3-17
Map Colorpage 3-18
Birdview Anglepage 3-19
Left Split Map Settingpage 3-20
CURRENT LOCATION MAP SCREEN
Troubleshooting guide11-11

Show All Freeway Exits on Routepage 5-12
Show All Freeway Exits without Routepage 5-12
Map IconsRestaurantpage 3-21
Gas Stationpage 3-21
Hotelpage 3-21
AT Mpage 3-21
Rest Areapage 3-21
Store Trackingpage 6-9
11-12Troubleshooting guide