2012 MERCEDES-BENZ SPRINTER battery

Display messages Possible causes/consequences and
0050 SolutionsABS
Unavailable
G
Warning!
ABS has been deactivated due to undervoltage. The battery might
not be charging.
The brake system
is still available with the normal braking effect.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. Check Diesel
Exhaust Fluid see
Operator's Manual The Diesel Exhaust Fluid (DEF) supply has dropped below
1.5 US gal (5.5 l).
After the message appears for the first time and under normal
driving conditions, the remaining DEF supply will last for
approximately 1000 miles (1600 km).
After

that, the 0.8 US gal (3.0 l) reserve mark is reached. A warning
tone sequence sounds. The engine can then only be started
another sixteen times.
X add DEF supply ( Y page 143).
After topping up, the system check takes approximately
20 seconds. The display message then disappears. Check Diesel
Exhaust Fluid see
Operator's Manual If the yellow
00BB engine diagnosis indicator lamp lights up in
addition, the DEF reducing agent is contaminated, diluted or not
compliant with ISO 22241.
After the message appears for the first time, and under normal
driving conditions, you can continue driving for approximately
50 miles

(80 km). After this, a warning tone sequence sounds. The
engine can then only be started another sixteen times.
Have the DEF tank cleaned and refilled at a qualified specialist
workshop as soon as possible. ESP
Visit workshop
G
Warning!
ESP ®
has been deactivated due to a malfunction. This also
deactivates cruise control.
The vehicle's stability is no longer automatically regulated at an
early stage. Engine power output may be reduced.
X Drive on carefully.
X Visit a qualified specialist workshop immediately.202
Troubleshooting
Practical advice

Display messages Possible causes/consequences and
0050 SolutionsESP
Unavailable
ESP
®
has been deactivated due to undervoltage. This also
deactivates cruise control.
The battery might not be charging.
The vehicle's stability is no longer automatically regulated at an
early stage. Engine power output may be reduced.
X Drive on carefully.
X Visit a qualified specialist workshop as soon as possible. Tire pres.
Adj. pres. The pressure in one or more tires is too low or there is a significant
difference between tire pressures on individual wheels.
X
Check the tire pressure at the next opportunity and correct it if
necessary ( Y page 281). Tire pres.
monitor
inoperative The tire pressure monitor has malfunctioned.
X
Have the tire pressure monitor and the wheels checked at a
qualified specialist workshop. Tire press.
monitor currently
unavail. The tire pressure monitor function is temporarily unavailable due
to radio interference or undervoltage.
X
As soon as the causes have been remedied, the tire pressure
monitor activates itself automatically. Tire press.
monitor
inoperative No
wheel sensors The tire pressure monitor is not receiving signals from one or more
wheels because:
R
a wheel has
been replaced with the spare wheel without wheel
electronics.
R the maximum temperature on one of the wheel electronics units
has been exceeded.
R the wheel electronics are malfunctioning.
X Have wheels with suitable wheel electronics units installed at a
qualified specialist workshop. Cruise control
Visit workshop Cruise control has been deactivated due to a malfunction.
X
Have cruise control checked at a qualified specialist workshop. SRS
Restraint system
Visit workshop
G
Warning!
The restraint systems have malfunctioned. The air bags or belt
tensioners could be triggered unintentionally or might not be
triggered at all in the event of an accident.
X Drive on carefully.
X Visit a qualified specialist workshop as soon as possible. Troubleshooting
203
Practical advice Z

Display messages Possible causes/consequences and
0050 Solutions003D
Visit workshop G
Warning!
BAS has been deactivated due to a malfunction.
The brake system continues to function normally, but without
electronic support.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. 003D
Unavailable ASR and BAS have been deactivated due to undervoltage.
The battery might not be charging.
The brake system
is still available with the normal braking effect.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. 003F
Battery/
Alternator Visit
workshop The battery is not being charged. This could be caused by a
defective alternator or a torn poly-V-belt.
X
Pull over immediately, paying attention to road and traffic
conditions.
X Check the poly-V-belt.
If it is torn: do not drive any further. Consult the nearest
qualified specialist workshop.
If it is undamaged: have the vehicle checked as soon as
possible at a qualified specialist workshop. 0026
Brake wear Visit
workshop G
Warning!
The brake pads/linings have reached their wear limit.
X Have the brake pads/linings replaced as soon as possible at a
qualified specialist workshop. 0065
Brake fluid Visit
workshop G
Warning!
There is insufficient brake fluid in the brake fluid reservoir.
X Pull over immediately, paying attention to road and traffic
conditions.
X Check the brake fluid level in the supply reservoir
(Y page 170).
X If the brake fluid level is below the MIN mark: do not drive any
further.
X Do not add brake fluid. This will not rectify the problem.
X Consult a qualified specialist workshop. Troubleshooting
205
Practical advice Z

Display messages Possible causes/consequences and
0050 Solutions0065
Brake force
distribution G
Warning!
EBD has been deactivated due to undervoltage.
The battery might not be charging.
The rear wheels
could lock sooner than expected when you apply
the brakes.
X Pull over immediately, paying attention to road and traffic
conditions.
X Do not continue driving.
X Visit a qualified specialist workshop. 0065
Brake force
distribution Visit
workshop G
Warning!
EBD has malfunctioned.
The rear wheels
could lock sooner than expected when you apply
the brakes.
X Pull over immediately, paying attention to road and traffic
conditions.
X Do not continue driving.
X Consult a qualified specialist workshop. 0066
Parking brake
Release brake A warning tone also sounds.
You are driving with the parking brake applied.
X
Release the parking brake ( Y page 112).0082
Seatbelt sys.
Visit workshop G
Warning!
The belt system has malfunctioned.
X Visit a qualified specialist workshop as soon as possible. 00AE
Coolant Stop,
turn
engine off The coolant temperature is too high.
X
Pull over immediately, paying attention to road and traffic
conditions.
X Consult a qualified specialist workshop. 00AE
Coolant Stop,
turn
engine off The coolant temperature is too high.
If the vehicle is stopped after being subjected to extreme loads
(e.g. driving in mountainous terrain, trailer towing, etc.), this
display message may be shown when the ignition is switched on
or the engine is restarted.
X
Run the engine for approximately one minute at idling speed.
X Consult a qualified specialist workshop if the display message
continues to be shown.206
Troubleshooting
Practical advice

Problem Possible causes/consequences and
0050 SolutionsThe engine does not
start.
The starter motor can
be heard. There is air in the fuel system.
X
Turn the key back to position 0 in the ignition lock before
attempting to start the engine again.
X Start the engine again.
Please bear in
mind that lengthy and frequent starting attempts
will drain the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start.
The starter motor can
be heard. The reserve
fuel warning lamp is lit
and the
fuel

gauge is at
0. The fuel tank has been run dry.
X
Refuel the vehicle.
X Bleed the fuel system . The engine does not
start.
The starter motor
cannot be heard.
The
00BB yellow engine
diagnostic lamp and
the yellow DEF
indicator lamp 00E48
lights up. The exhaust gas aftertreatment is faulty, an emission-relevant
malfunction has occurred or the DEF reserve has been used up.
The engine management prevents the engine from starting.
This malfunction or malfunction can damage the exhaust gas
aftertreatment.
X
Observe the messages in the display:
R
on vehicles without steering-wheel buttons (Y page 199)
R on vehicles with steering-wheel buttons (Y page 202) and
(Y page 204). The engine does not
start.
The starter motor
cannot be heard. The battery isolating switch is switched off.
X
Switch on the power supply ( Y page 88).The engine does not
start.
The starter motor
cannot be heard. The on-board voltage is too low (the battery is too weak or
discharged).
X
Jump-start the vehicle (Y page 247).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. 8
Only vehicles without steering-wheel buttons. Troubleshooting
213
Practical advice Z

Problem Possible causes/consequences and
0050 SolutionsThe engine does not
start.
The starter motor
cannot be heard. The battery is discharged or faulty.
X
Check the battery for damage.
X Charge the battery ( Y page 178).The engine does not
start.
The starter motor
cannot be heard. The starter is faulty.
X
Have the starter checked at a qualified specialist workshop. Automatic transmission
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe transmission no
longer changes gear
correctly. The transmission is losing oil.
X
Have the transmission checked immediately at a qualified
specialist workshop. The acceleration
characteristics have
deteriorated
noticeably.
The transmission does
not shift. The transmission is in emergency mode.
It is only possible to shift into second gear or reverse gear.
X
Stop the vehicle.
X Depress the brake pedal.
X Move the selector lever to position P.
X Switch off the engine.
X Wait at least 10 seconds before restarting the engine.
X Depress the brake pedal.
X Move the selector lever to position D or R.
X In position D, the transmission shifts into second gear; in
position R, the transmission shits into reverse gear.
X Have the transmission checked immediately at a qualified
specialist workshop.214
Troubleshooting
Practical advice

Problem Possible causes/consequences and
0050 SolutionsThe auxiliary heating
does not switch on. The outside temperature is above 39 ‡ (4 †).
The auxiliary heating
switches off automatically. The auxiliary heating
does not switch on. Lack of fuel
The tank is less than one quarter full. The auxiliary heating
switches off automatically.
X
Refuel at the nearest gas station.
X Then, start the auxiliary heating several times until the fuel lines
are full. The auxiliary heating
does not switch on. The undervoltage protection circuit integrated in the control unit
switches off the

auxiliary heating because the on-board voltage is
less than 10 V.
X Have the alternator and battery checked. The auxiliary heating
does not switch on. The fuse is blown.
X
Replace the fuse ( Y page 239).
X Have the cause of the blown fuse determined at a qualified
specialist workshop. The auxiliary heating
does not switch on. The heater is faulty.
X
Have the auxiliary heating checked at a qualified specialist
workshop. The auxiliary heating is
overheated. The coolant level is too low.
X
Check the coolant level and top up if necessary (Y page 169). Central locking system
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Troubleshooting
217
Practical advice Z

Problem Possible causes/consequences and
0050 SolutionsThe key cannot be
turned in the ignition
lock. The vehicle voltage is too low.
X
Switch off all non-essential consumers, e.g. the seat heating,
interior lighting, and try to turn the key again.
If this does not work:
X Check and, if necessary, replace the starter battery.
or
X Jump-start the vehicle.
or
X Consult a qualified specialist workshop. The key cannot be
turned in the ignition
lock. The steering lock has jammed mechanically.
X
Remove the key and insert it again into the ignition lock. Turn
the steering wheel from side to side while doing so. Headlamps and turn signals
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe headlamps are
fogged up
on

the inside. Air humidity is very high.
X
Drive with the headlamps switched on.
The headlamps are clear after a short distance. The headlamps are
fogged up
on

the inside. The headlamp housing is not sealed and moisture has been able
to enter.
X
Have the headlamps checked at a qualified specialist workshop. Windshield wipers
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do. Troubleshooting
219
Practical advice
Z