R
Grab handles
R Wheels, tires and wheel arches
R License plates
X Remove any trapped foreign objects, e.g.
stones.
X Check the wheel suspension for damage. G
Warning
Dirty brake discs and brake pads/linings can
impair braking performance (up to the point
of total failure).
This could lead to an accident.
Check the brake system for operating safety
by testing the brakes before driving the
vehicle on public roads.
In the event of impaired braking, stop the
vehicle while paying attention to the traffic
conditions and contact a qualified specialist
workshop which has the necessary specialist
knowledge and tools for the work required.
For this, we recommend an authorized
Sprinter Dealer. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist workshop.
After driving in mud, sand, water or in similar
conditions:
R check the brake system for operating
safety.
R clean the wheels, chassis and brake
system.
R check the wheels, chassis and brake
system for damage. Have any damage
repaired at a qualified specialist workshop,
e.g. an authorized Sprinter Dealer. Maintenance
General notes
The scope and regularity of the maintenance
work primarily depend on the often diverse
operating conditions.
The vehicle Maintenance Booklet describes
the scope and frequency of maintenance
work and contains additional notes on the New Vehicle Limited Warranty and on service
products.
Specialist knowledge beyond the scope of
these Operating
Instructions
is required when
carrying out testing and maintenance work.
Have this work carried out by trained
personnel.
i Maintenance services must be carried out
in accordance with the provisions and
recommendations in the Maintenance
Booklet.
Not doing so could void the warranty claim
and lead to refusal of goodwill gestures
after the manufacturer has submitted a
damage report. G
Warning
Before carrying out maintenance operations
and repairs, you must read the sections
referring to maintenance operations and
repairs:
R this includes relevant sections of the
technical documentation, such as the
operating instructions and workshop
information.
R you should also
familiarize yourself with the
legal requirements, such as work safety
regulations and accident prevention
measures.
You could otherwise fail to recognize dangers
and thereby injure yourself or others.
You must secure the vehicle on axle stands of
sufficient load bearing capacity if work is
being carried out beneath it.
Never use the vehicle jack instead of stands.
The jack could slip and the vehicle could drop.
This could result in serious injury to yourself
or others.
The vehicle jack is intended only to raise the
vehicle for a short time.
Always have maintenance work carried out at
a qualified specialist workshop. The workshop
must have the necessary specialist
knowledge and tools to carry out the work
required. For this, we recommend an 166
Maintenance
Operation
Vehicle equipment ............................
182
Where will I find...? ........................... 182
Troubleshooting ................................ 187
Engine ................................................ 221
Wheels and tires ............................... 221
Electrical system .............................. 233
Batteries for the remote control .....245
Automatic transmission ................... 246
Jump starting, tow-starting and
towing away ...................................... 247 181Practical advice
Vehicle equipment
i Diese Betriebsanleitung beschreibt alle
Modelle, Serien- und
Sonderausstattungen
Ihres Fahrzeugs, die zum Zeitpunkt des
Redaktionsschlusses dieser
Betriebsanleitung erhältlich waren.
Länderspezifische Abweichungen sind
möglich. Beachten Sie, dass Ihr Fahrzeug
nicht mit allen beschriebenen Funktionen
ausgestattet sein könnte. Dies betrifft auch
sicherheitsrelevante Systeme und
Funktionen. Where will I find...?
Vehicle tool kit and emergency
equipment
The jack and the vehicle tool kit are located
in the co-driver's footwell. G
Warning
To reduce the risk of serious or fatal injuries
and to avoid damage to the vehicle, observe
the following:
R the jack is
designed only to raise the vehicle
for a short time, e.g. while a wheel is being
changed.
It is not designed to enable work to be
carried out underneath the vehicle.
R the jack must be placed on a firm, level
surface.
R never change a wheel on uphill or downhill
gradients.
R never lie under the raised vehicle.
R make sure that no persons are present in
the vehicle when the vehicle is raised.
R never start the engine when the vehicle is
raised. R
make sure that the distance between the
underside
of the
tires and the ground does
not exceed 1.2 in(30 mm).
R if you intend to work under the vehicle,
place the vehicle on stands. X
To unlock: turn quick-release fastener
0046
counter-clockwise or clockwise 004B.
X Remove the cover.
X To lock: press quick-release lock
0046 down
until it engages. X
If necessary, use tool 5
008A for the DEF tank
fuel filler cap to remove the fixture.
X Remove vehicle tool kit 0087.
X Pull up quick-release lever 0088 and unhook
the retaining strap of jack 0086.
X Lift jack 0086 upwards out of the holder.
i When stowing away the jack, place it in
the holder as shown in the illustration.
Make sure that the retaining strap of the
jack is hooked in and tensioned.
5 Chassis only.182
Where will I find...?
Practical advice
0046
Catch spring
0047 Electric air pump
008A Premium tire sealant Spare wheel
If you are replacing the tires on the vehicle,
you may use
the spare wheel as a road wheel
provided that:
R the tire is no more than six years old.
R the wheel and tire are of the prescribed
design.
The spare wheel is located in a spare wheel
bracket under the rear of the vehicle.
! Check the spare wheel regularly to see
that it is secure and has the prescribed tire
pressure.
Cargo Van/Passenger Van X
Open the tailgate.
X Apply a screwdriver to recesses 0047 and
then pry off covers 0046.
X Using the lug wrench from the vehicle tool
kit ( Y page 182), unscrew the now visible
bolts by approximately 20 turns counter-
clockwise. X
Slightly raise spare wheel bracket 0086 and
unhook left-hand safety catch 008A.
X Assemble the pump lever for the jack and
slide it into sleeve 0088 on spare wheel
bracket 0086.
X Raise spare wheel bracket 0086 with the
pump lever and unhook right-hand safety
catch 008A.
X Slowly lower spare wheel bracket 0086 down
to the ground.
X Lift spare
wheel bracket 0086 slightly and
pull
the pump lever out of sleeve 0088. Where will I find...?
185
Practical advice Z
Problem Possible causes/consequences and
0050 Solutions00BB
The yellow
check engine
indicator lamp
lights up while
the engine is
running. The exhaust gas aftertreatment system is defective or an
emissions-relevant malfunction has
occurred. This malfunction or
defect can damage the exhaust gas aftertreatment.
After the first message and under normal operating conditions,
you can drive on for up to approximately 500 miles (800 km). Then
a warning tone sequence sounds and the engine can only be
started 20 times.
X Observe the messages in the display:
R
on vehicles without steering-wheel buttons (Y page 199)
R on vehicles with steering-wheel buttons (Y page 202) and
(Y page 204).
X Have the exhaust gas aftertreatment checked as soon as
possible at a qualified specialist workshop.
In some states it is legally prescribed that after the check engine
indicator lamp lights up you must contact a qualified specialist
workshop immediately. Observe legal requirements. 00AB
The yellow air
filter indicator
lamp lights up
while the engine
is running. The service limit for the air filter has been reached. The air filter
is dirty.
X
Have the air filter element replaced as soon as possible at a
qualified specialist workshop. 0077
The yellow tire
pressure
monitor warning
lamp comes on. G
Warning!
The tire pressure monitor indicates a rapid or severe loss of
pressure in at least one tire.
X Stop the vehicle without making any extreme steering
maneuvers or braking suddenly. Pay attention to the traffic
conditions while doing so.
X Check the tires and correct the tire pressure. If a tire continues
to lose pressure, it must be replaced. Replace damaged tires
immediately.
The warning lamp
goes out after you have been driving for a few
minutes with the malfunction rectified.
X On vehicles with steering wheel buttons, also observe the
messages in the display ( Y page 197). Troubleshooting
195
Practical advice Z
Display messages
Display messages on vehicles without steering wheel buttons Display messages Possible causes/consequences and
0050 SolutionsNO TPMS The NO message is displayed for 30 seconds. The
TPMS message
is also displayed after 30 seconds.
The tire pressure monitor has malfunctioned.
X Have the tire pressure monitor and the wheels checked at a
qualified specialist workshop. NO TPMS The NO message is displayed for 30 seconds. The
TPMS message
is also displayed after 30 seconds.
The tire pressure
monitor is not receiving signals from one or more
wheels because:
R a wheel has been replaced with the spare wheel without wheel
electronics.
R the maximum temperature on one of the wheel electronics units
has been exceeded.
R the wheel electronics are malfunctioning.
X Have wheels with suitable wheel electronics units installed at a
qualified specialist workshop. — — TPMS The ——
message is displayed for 30 seconds. The
TPMS message
is also displayed after 30 seconds.
The pressure in
one or more tires is too low or there is a significant
difference between tire pressures on individual wheels.
X Check the tire pressure at the next opportunity and correct it if
necessary ( Y page 281). 009B
dEF Chk In addition, the yellow
00BB engine diagnosis indicator lamp and
the yellow 00E4
DEF indicator lamp light up and a warning tone
sounds.
The DEF reducing agent is contaminated, diluted or is not
compliant with ISO 22241 .
After the message appears for the first time, and under normal
driving conditions, you can continue driving for approximately
50 miles
(80 km). After this, a warning tone sequence sounds. The
engine can then only be started another sixteen times.
X Have the DEF tank cleaned and refilled at a qualified specialist
workshop as soon as possible. Troubleshooting
199
Practical advice Z
Display messages Possible causes/consequences and
0050 SolutionsESP
Unavailable
ESP
®
has been deactivated due to undervoltage. This also
deactivates cruise control.
The battery might not be charging.
The vehicle's stability is no longer automatically regulated at an
early stage. Engine power output may be reduced.
X Drive on carefully.
X Visit a qualified specialist workshop as soon as possible. Tire pres.
Adj. pres. The pressure in one or more tires is too low or there is a significant
difference between tire pressures on individual wheels.
X
Check the tire pressure at the next opportunity and correct it if
necessary ( Y page 281). Tire pres.
monitor
inoperative The tire pressure monitor has malfunctioned.
X
Have the tire pressure monitor and the wheels checked at a
qualified specialist workshop. Tire press.
monitor currently
unavail. The tire pressure monitor function is temporarily unavailable due
to radio interference or undervoltage.
X
As soon as the causes have been remedied, the tire pressure
monitor activates itself automatically. Tire press.
monitor
inoperative No
wheel sensors The tire pressure monitor is not receiving signals from one or more
wheels because:
R
a wheel has
been replaced with the spare wheel without wheel
electronics.
R the maximum temperature on one of the wheel electronics units
has been exceeded.
R the wheel electronics are malfunctioning.
X Have wheels with suitable wheel electronics units installed at a
qualified specialist workshop. Cruise control
Visit workshop Cruise control has been deactivated due to a malfunction.
X
Have cruise control checked at a qualified specialist workshop. SRS
Restraint system
Visit workshop
G
Warning!
The restraint systems have malfunctioned. The air bags or belt
tensioners could be triggered unintentionally or might not be
triggered at all in the event of an accident.
X Drive on carefully.
X Visit a qualified specialist workshop as soon as possible. Troubleshooting
203
Practical advice Z
Display messages Possible causes/consequences and
0050 Solutions0063
Check tire(s) The pressure of one or more tires has dropped significantly. If the
tire pressure monitor
has detected the affected wheel, the wheel
position is also displayed.
X Pull over immediately, paying attention to road and traffic
conditions.
X Check the tires.
X Repair or change the wheel if necessary ( Y page 222).
X Check the tire pressure and correct it if necessary
(Y page 280).
The display message disappears automatically after driving for
a few minutes with the corrected tire pressure. 0063
Warning Tire
defect One or more tires is losing air rapidly. If the tire pressure monitor
has detected the affected wheel, the wheel position is also
displayed.
X
Stop the vehicle without making any sudden steering or braking
maneuvers, paying attention
to the traffic conditions as you do
so.
X Repair or change the wheel (Y page 222). 0039
Check Immobilizer
Visit workshop The key is no longer working.
X
Visit a qualified specialist workshop. 00B7
Reserve fuel
Drive
to a gas station The fuel level has fallen into the reserve range.
X
Refuel at the nearest gas station ( Y page 142).003E
Doors open You are already driving at walking pace, even though not all the
doors are closed.
X
Close the doors. 00BA
Water in fuel
Visit workshop The water that has collected in the water separator has reached
the maximum level.
X
Drain the water separator ( Y page 221).00BD
Check wash. fluid
level The washer fluid level has dropped to approximately
1
/ 3 of the
reservoir capacity.
X Add washer fluid ( Y page 171).208
Troubleshooting
Practical advice