2012 MERCEDES-BENZ SPRINTER service

Thank you for choosing the new Sprinter.
Before your first journey, please familiarize
yourself with your vehicle and how it
operates, as well as its driving, control and
convenience functions.
Before you drive off, read this Operator’s
Manual. This will help you to obtain the
maximum pleasure from your vehicle and to
avoid endangering yourself and others.
The equipment or product name for your
vehicle may vary, depending on:
R
model
R order
R country specification
R availability
Your vehicle's equipment may differ from
some descriptions and illustrations. Items of
optional equipment are
also described in this
manual, should you require a description of
the way they work.
The manufacturer continuously updates its
vehicles and equipment. We therefore
reserve the right to make changes with regard
to:
R design
R equipment
R technical features
Your nearest authorized Sprinter Dealer will
be happy to assist you further if you have any
other questions.
The Operator’s Manual, Brief Instructions,
Service and Warranty Information Booklet,
Maintenance Booklet and equipment-related
supplementary operator’s manuals are
integral parts of the vehicle.
Always keep these manuals in the vehicle.
Pass them on to the new owner if you sell the
vehicle.
We extend our best wishes for many miles of
safe, pleasurable driving.
9065844871 É90658448718ËÍ

1, 2, 3 ...
12 V socket ........................................ 133A
ABS (Anti-lock Brake System) Display message ............................ 201
ABS (Anti-lock Braking System)
Function/notes ................................
47
Accessories and conversions
see Add-on equipment
Active Service System (ASSYST) .....167
Add-on equipment ............................. 276
ADR Working speed governor (ADR) ...... 117
Air bags
Front air bag (driver, front
passenger) ....................................... 39
Important safety notes .................... 38
Safety guidelines ............................. 37
Side impact air bag .......................... 40
Window curtain air bag ....................41
Air conditioning in the rear
compartment
see Climate control .......................... 97
Air-conditioning system
Air vents in the roof duct ...............102
Refrigerant ..................................... 161
see Climate control .......................... 97
Air distribution
Setting ........................................... 102
Air filter
Indicator lamp ................................ 195
Airflow
Setting ........................................... 102
Air pressure
see Tire pressure
Air-recirculation mode ......................104
Air vents Setting ........................................... 101
Alarm system
see ATA
Antifreeze additives
see Coolant ................................... 160
Anti-lock Braking System
see ABS Anti-Theft Alarm system
see ATA


Anti-theft system
ATA (Anti-Theft Alarm system) .........61
Armrests .............................................. 68
Ashtray ............................................... 128
ASR (Acceleration Skid Control) ........48
Activating/deactivating ................... 49
ASSYST
see Active Service System
(ASSYST) ........................................ 167
ATA (Anti-Theft Alarm)
ATA troubleshooting ...................... 212
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 62
Function ........................................... 61
Switching off the alarm .................... 62
Audible warning signal .....................212
Automatic car wash .......................... 164
Automatic headlamp mode ................90
Automatic locking ............................... 55
Automatic transmission ................... 113
Driving tips .................................... 115
Malfunction .................................... 214
Releasing the parking lock
manually ........................................ 246
Shift ranges ................................... 114
Touchshift ...................................... 114
Transmission oil change ................158
Auxiliary heater
see Auxiliary heating ......................104
Auxiliary heating ............................... 104
Heater booster function ................. 107
malfunction .................................... 216
Switch ............................................ 105
Switch-on time ............................... 106 B
Backup lamp Changing bulbs ...................... 236, 237
BAS (Brake Assist System)

.................48
Battery ............................................... 175
Charge indicator lamp ...................191
Charging ........................................ 178
Disconnecting ................................ 176
Display message ............................ 205
Isolating switch ................................ 874
Index

Seat belt
Cleaning ......................................... 162Display message ............................ 206
Warning lamp .................................
196
Seat belts
Adjusting the height ......................... 35
Belt force limiters ............................ 35
Correct usage .................................. 33
Emergency Tensioning Devices ........ 35
Fastening ......................................... 34
Important safety guidelines .............32
Releasing ......................................... 35
Safety guidelines ............................. 37
Special seat belt retractor ............... 43
Warning lamp (function) ................... 35
Seat heating ......................................... 68
Malfunction .................................... 211
Selector lever position ...................... 114
Service indicator ............................... 167
Service products Bio-diesel ....................................... 153
Brake fluid ..................................... 159
Capacities ...................................... 287
Coolant .......................................... 160
Diesel Exhaust Fluid (DEF) ............. 155
Engine oil ....................................... 156
Fuel ................................................ 153
Fuel additive .................................. 154
Fuel additives ................................ 154
Power steering fluid ....................... 159
Refrigerant ..................................... 161
Transmission oil ............................. 158
Settings
Resetting all (vehicles with
steering wheel buttons) ................... 78
Resetting submenus (vehicles
with steering wheel buttons) ............ 79
Setting the clock
Vehicles without steering wheel
buttons ............................................ 73
Setting the date
Vehicles without steering wheel
buttons ............................................ 73
Vehicles with steering wheel
buttons ............................................ 82
Setting the time
Vehicles with steering wheel
buttons ............................................ 82Shift ranges
Automatic transmission .................114
Side impact air bag
.............................40
Side windows Resetting ......................................... 61
Sliding door .......................................... 56
Cleaning ......................................... 164
Closing assist ................................... 57
Snow chains ...................................... 255
Socket ................................................ 133
Spare wheel Bracket .......................................... 185
see Spare wheel ............................ 185
Wheel change ................................ 229
Speed
Setting, see Cruise control ............ 119
Speed limiter ..................................... 141
Speedometer ....................................... 71
Setting the unit (vehicles with
steering wheel buttons) ................... 80
SRS (Supplemental Restraint
System)
Indicator lamp .................................. 36
Introduction ..................................... 36
Standing lamp
Changing bulbs .............. 235, 236, 237
Starting the engine ........................... 109
Steering wheel ..................................... 69
Adjusting ......................................... 69
Buttons (vehicles with steering
wheel buttons) ................................. 74
With buttons .................................... 26
Stowage spaces and stowage
compartments ................................... 129
Eyeglasses compartment ............... 131
Glove box ....................................... 131
Paper holder .................................. 131
Stowage compartment above the
windshield ..................................... 130
Stowage compartment in the
center console ............................... 130
Stowage compartment in the
dashboard ...................................... 129
Stowage compartment in the
door ............................................... 13012
Index

DOT (Department of
Transportation) (definition) ............
269
Flat tire .......................................... 221
GAWR (Gross Axle
Weight Rating)
(definition) ..................................... 269
GVW (Gross Vehicle Weight)
(definition) ..................................... 269
GVWR (Gross Vehicle Weight
Rating) (definition) .........................269
Increased vehicle weight due to
optional equipment (definition) ...... 269
Kilopascal (kPa) (definition) ........... 270
Labeling (overview) ........................ 266
Load bearing index (definition) ...... 271
Maximum loaded vehicle weight
(definition) ..................................... 270
Maximum load on a tire
(definition) ..................................... 270
Maximum permissible tire
pressure (definition) ....................... 270
Maximum tire load ......................... 265
Maximum tire load (definition) .......270
Optional equipment weight
(definition) ..................................... 270
PSI (pounds per square inch)
(definition) ..................................... 270
Replacing ....................................... 271
Service life ..................................... 254
Sidewall (definition) .......................270
Speed index (definition) ................. 269
Storing ........................................... 273
Structure and characteristics
(definition) ..................................... 268
TIN (Tire Identification Number)
(definition) ..................................... 271
Tire bead (definition) ......................270
Tire pressure (definition) ................ 270
Tire pressures (recommended) ...... 269
Tire size (data) ............................... 280
Tire size designation, load-bearing
capacity, speed index .................... 266
Tire tread ....................................... 253
Tire tread (definition) .....................270
Total load limit (definition) ............. 271
Traction (definition) ....................... 271
Uniform Tire Quality Grading
Standards (definition) .................... 269
Unladen weight (definition) ............ 270valve, Snap-In ................................
252
Wear indicator (definition) .............271
Wheel rim (definition) .................... 269
Tires
and wheels (important safety
information) ....................................... 252
tire sealant Storage location ............................ 184
Using ............................................. 222
Tools
see Vehicle tool kit ........................ 182
Top speed
Technical data ............................... 280
Top Tether ............................................ 44
Touchshift .......................................... 114
Tow-away protection .......................... 62
Towing ................................................ 248
Towing a trailer Driving tips .................................... 150
Towing eye ......................................... 249
Tow-starting ....................................... 248
Trailer Brake force booster malfunction ... 188
Coupling up ................................... 150
Decoupling ..................................... 152
Power supply ................................. 153
Towing ........................................... 151
Towing with PARKTRONIC .............122
Trailer tow hitch ............................. 284
Trailer coupling
Permitted weights and loads ......... 285
Trailer hitch ....................................... 284
Trailer loads and drawbar
noseweights ...................................... 152
Transmission oil ................................ 158
Transport by rail ................................ 140
Transporting Load distribution ...................146, 152
Loading .......................................... 144
Securing a load .............................. 146
Trip computer (vehicles with
steering wheel buttons) .....................85
Trip meter ............................................ 73
see Trip odometer
Trip odometer
Resetting ......................................... 7214
Index

Vehicle equipment
i Diese Betriebsanleitung beschreibt alle
Modelle, Serien- und
Sonderausstattungen
Ihres Fahrzeugs, die zum Zeitpunkt des
Redaktionsschlusses dieser
Betriebsanleitung erhältlich waren.
Länderspezifische Abweichungen sind
möglich. Beachten Sie, dass Ihr Fahrzeug
nicht mit allen beschriebenen Funktionen
ausgestattet sein könnte. Dies betrifft auch
sicherheitsrelevante Systeme und
Funktionen. Environmental protection
0040
Environmental note
Our declared policy is one of comprehensive
environmental protection.
Our objective is to use natural resources,
which are the basis of our existence on this
planet, sparingly and in a manner that takes
the requirements of both nature and
humanity into account.
You too can contribute to environmental
protection by operating your vehicle in an
environmentally responsible manner.
Fuel consumption and engine, transmission,
brake and tire wear depend on these two
factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors.
Observe the following notes: Operating
conditions:
R avoid driving short distances as this
increases fuel consumption.
R make sure that the tire pressures are
always correct.
R do not carry

any unnecessary weight in/on
the vehicle.
R keep an eye on the vehicle's fuel
consumption. R
remove roof racks

once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the specified service
intervals.
R always have maintenance work carried out
at an authorized Sprinter Dealer.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the
vehicle is stationary.
R adopt an anticipatory style of driving and
keep a sufficient distance from other
vehicles.
R avoid frequent, sudden acceleration.
R switch off the engine in stationary traffic. Environmental concerns and
recommendations
In this manual,

whenever you see instructions
to discard materials, you should first attempt
to reclaim and recycle them. To preserve our
environment, follow appropriate
environmental rules and regulations when
disposing of materials. Operating Safety
Safety notes
G
Warning
Engine exhaust,
some of its constituents, and
certain vehicle components contain or emit
chemicals known to

the State of California to
cause cancer and birth defects or other
reproductive harm.
In addition, certain fluids contained in
vehicles, and certain products of component
wear contain chemicals known to the State of
California to cause cancer and birth defects
or other reproductive harm. 16
Introduction

Emergency tensioning retractors, airbags and
remote control batteries

contain perchlorate,
which may require special handling and
regard for the environment. Check with your
local government's disposal guidelines.
California residents: see
http: / / www.dtsc.ca.gov /
HazardousWaste / Perchlorate / index.cfm. G
Warning
If work on electronic equipment and its
software is carried out incorrectly, this
equipment could stop

working. The electronic
systems are networked via interfaces.
Tampering with these electronic systems
could cause malfunctions in systems which
have not been modified. Malfunctions such as
these can seriously jeopardize the vehicle's
operating safety and therefore your own
safety.
You should therefore have all work and
modifications to electronic components
carried out at a qualified specialist workshop. G
Warning
A heavy impact to the underbody, tires or
wheels, for example when bottoming out on
rough terrain or driving over an obstacle at
high speed, could damage your vehicle. This
also applies to vehicles equipped with
underbody protection.
In this case, have your vehicle checked at an
authorized Sprinter Dealer.

In particular, work
relevant to safety or on safety-related
systems must be carried out at an authorized
Sprinter Dealer. G
Warning
Always have
maintenance work carried out at
an authorized Sprinter Dealer which has the
necessary specialist knowledge and tools to
carry out the work required. In particular,
work relevant to safety or on safety-related
systems must be

carried out at an authorized
Sprinter Dealer. Service and warranty information
The Service and Warranty Information
Booklet contains detailed information about
the warranties covering your Sprinter,
including
R New Vehicle Limited Warranty
R Diesel Engine Limited Warranty
R Corrosion Warranty
R Restraint System Limited Warranty
(vehicles sold and

registered in the State of
Kansas only)
R Emission Warranties required by law. Registering your vehicle
We may instruct our authorized Sprinter
Dealer to carry out technical inspections on
certain vehicles to improve their quality or
safety.
If you did not purchase your vehicle from an
authorized dealership and your vehicle has
not yet been inspected at an authorized
Sprinter Dealer, there

is a possibility that your
vehicle has not been registered in your name.
We will only be able to inform you about
vehicle inspections if we are in possession of
your registration data.
It is advisable to have your vehicle registered
at an authorized Sprinter Dealer.
Inform us as soon as possible if your address
has changed or if there has been a change of
vehicle owner. Digital speedometer and total
distance recorder
Do not allow the electronically stored total
distance covered by your vehicle to be
modified as a result of tampering with the
electronics system.
This type of modification or failing to inform
the buyer when selling the vehicle could
constitute an offense punishable by law. Introduction
17 Z

unless explicitly instructed to do so by
information on the label itself.
Removing warning labels may cause you and
others to be unaware of certain risks which
may result in an accident and/or personal
injury.
Problems with your vehicle
If you should
experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
immediately contact an authorized Sprinter
Dealer to have the problem diagnosed and
corrected if required.
If the matter is not handled to your
satisfaction, please discuss the problem with
the Sprinter Dealer management, or if
necessary contact the distributor named on
the inside of the front cover. Reporting safety defects
In the USA:
In all 50 states and Washington, D.C.:
If you believe that your vehicle has a defect,
which could cause a crash or cause injury or
death, you should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying the distributor.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between

you, your dealer
and the vehicle distributor.
To contact NHTSA, you may either call the
Auto Safety Hotline toll free at 1–888–327–
4236 (TTY: 1-800-424-9153),
or go to http: / / www.safercar.gov
or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590. In Canada:
If you believe that your vehicle has a safety
defect, you should contact immediately the
Customer Service Department of the
distributor named on the inside of the front
cover.
Information regarding electronic
recording devices
(Including notice pursuant

to California Code
§ 9951)
Please note that your vehicle is equipped with
devices that can record vehicle system data.
This information helps, for example, to
diagnose vehicle systems after a collision and
to continuously improve vehicle safety. We
may access the information and share it with
others:
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R in response to an official request by a law
enforcement or other government agency
R for use in dispute resolution involving
Daimler, its affiliates or sales / service
organization and / or
R as otherwise required or permitted by law20
Introduction

Instrument cluster variants
Function Page
0046
Instrument cluster on
vehicles without
steering-wheel buttons
70
0047
Indicator and warning
lamps
008A
0069, 006A Brightens/dims the
instrument cluster lighting 72
0088
Tachometer with indicator
and warning lamps
71
0086
Display 73
0087
Fuel gauge with fuel filler
flap location indicator
72
006E
Speedometer with
indicator and warning
lamps
71
006F
Reset button 0048
70
0070
007B Menu button:
• changes standard display 73
• selects menus 73 Function Page
0071
Instrument cluster on
vehicles with steering-
wheel buttons
70
0072
Indicator and warning
lamps
0073
Display 74
0074
Tachometer with indicator
and warning lamps
71
0075
Fuel gauge with fuel filler
flap location indicator
72
0076
0069, 006A Brightens/dims the
instrument cluster lighting 72
0077
Speedometer with
indicator and warning
lamps
71
0078
Reset button 0048
70
0079
00A4 Service button
Checks the engine oil level 171
Indicator and warning
lamps24
Instrument cluster variants
At a glance