
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. All other
calls can be ended by pressing the ~
button on the multifunction steering wheel or
the corresponding button for ending a
telephone call on COMAND.
i If an mbrace call is initiated, audio output
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, we
recommend that you do this only when the
vehicle is stationary and in a safe location.
Downloading destinations in COMAND
i Information on the components and
operating principles of COMAND can be
found in the separate COMAND operating
instructions.
i You can only use the Destination
Download function if the vehicle is
equipped with a navigation system.
Destination Download gives you access to a
database with over 15 million points of
interest (POIs)/important destinations that
can be downloaded onto the navigation
system of your vehicle. If you know the
destination, you can download the address or
obtain the location of points of interest
(POIs)/important destinations in the
surrounding area.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative
determines a suitable driving route based on
your current vehicle position and the desired
destination and guides you live through the
current sections of the route.
Search & Send
"Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is still in the
vehicle) and a replacement SmartKey is not
300FeaturesStowing and features

available, the vehicle can be opened by a
Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four
days after the ignition was last switched off.XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.XPull the trunk handle/tailgate handle for at
least 20 seconds until the indicator lamp in
the SOS button ( Y page 297) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password 27
.
i Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull the trunk lid
handle again.
Vehicle remote closing
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Mercedes-Benz
Customer Assistance Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the Tele Aid Doors
locked by remote control message
appears in the multifunction display.
Alternatively, the vehicle can also be locked
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password.
i The vehicle valet locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Service for recovering a stolen vehicle
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.XThis number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace
automatically informs the Mercedes-Benz
Customer Assistance Center.
27 USA only.Features301Stowing and featuresZ

Always observe the maximum permissible
speed specified for the M+S tires you have
mounted.
Once you have mounted the winter tires:XCheck the tire pressures ( Y page 353).XRestart the tire pressure monitor
( Y page 355).GWARNING
If you use your spare wheel when M+S tires
are mounted on the other wheels, be aware
that the difference in tire characteristics
impairs cornering ability and reduces driving
stability. Adapt your driving style accordingly.
Have the spare wheel replaced by a normal
wheel with an M+S tire at the nearest
Mercedes-Benz Center.
Snow chains
For safety reasons, Mercedes-Benz
recommends that you only use snow chains
which have been specially approved for your
vehicle by Mercedes-Benz, or are of a
corresponding standard of quality.
! On vehicles with AIRMATIC, you must
drive at raised vehicle level if snow chains
have been mounted. The vehicle may
otherwise be damaged.
! There is not enough space for snow
chains on some wheel sizes. Observe the
information under "Tires and wheels" in the
"Technical Data" section to avoid damage
to the vehicle or the wheels.
R Only use snow chains when driving on
roads completely covered by snow. Do not
exceed the maximum permissible speed of
30 mph (50 km/h). Remove the snow
chains as soon as possible when you are no
longer driving on snow-covered roads.
R Local regulations may restrict the use of
snow chains. Applicable regulations must
be observed if you wish to mount snow
chains.
R Snow chains must not be mounted on
emergency spare wheels.
If you intend to mount snow chains, please
bear the following points in mind:
R you may not attach snow chains to all
wheel-tire combinations; see the
information under "Wheel and tire
combinations" in the "Wheels and tires"
section.
R mount snow chains only in pairs and only
to the rear wheels. Observe the
manufacturer's installation instructions.
! If snow chains are mounted on the front
wheels, the snow chains could grind
against the bodywork or components of the
chassis. This could result in damage to the
vehicle or the tires.
! Vehicles with steel wheels: if you wish
to mount snow chains on steel wheels,
make sure that you remove the respective
wheels' hubcaps first. The hubcaps may
otherwise be damaged.
i You may wish to deactivate
ESP ®
(Y page 66) when pulling away with
snow chains mounted. This way you can
allow the wheels to spin in a controlled
manner, achieving an increased driving
force (cutting action).
Tire pressure
Tire pressure specifications
GWARNING
Follow recommended tire inflation pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly, adversely
affect handling and fuel economy, and are
more likely to fail from being overheated.
Do not overinflate tires. Overinflated tires can
adversely affect handling and ride comfort,
wear unevenly, increase stopping distance,
Tire pressure349Wheels and tiresZ

and result in sudden deflation (blowout)
because they are more likely to become
punctured or damaged by road debris,
potholes etc.
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the
driver's door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also result
in handling or steering problems, or brake
failure.
The recommended tire pressures for the tires
mounted at the factory can be found on the
labels described here.Option 1) Tire and Loading Information
placard on the B-pillar on the driver's side of
the vehicle ( Y page 358).
The Tire and Loading Information placard
contains the recommended tire pressures for
cold tires on a fully loaded vehicle and for the
maximum permissible vehicle speed.
i The specifications given on the following
Tire and Loading Information placard are
examples. Tire pressure specifications are
vehicle-specific and may deviate from the
data shown here. The tire pressures
applicable to your vehicle can be found on
the Tire and Loading Information placard on
your vehicle.
:Recommended tire pressuresOption 2) Tire pressure table on the inside
of the fuel filler flap.The tire pressure table contains the
recommended pressures for cold tires for
various operating conditions, i.e. differing
load and speed conditions.
i Specifications shown in the examples of
tire pressure tables are for illustration
purposes only. Tire pressure specifications
are vehicle-specific and may deviate from
the data shown here. Tire pressure
specifications applicable to your vehicle
are located in your vehicle's tire pressure
table.
Example: tire pressure table for all tires approved
ex-works for this vehicle
If a tire size precedes a tire pressure, the tire
pressure information following is only valid
for that tire size. The load conditions "partially
laden" and "fully laden" are defined in the
table for different numbers of passengers and
amounts of luggage. The actual number of
seats may differ.
Example: tire pressure table with tire dimensions
Some tire pressure tables show only the rim
diameters instead of the full tire size, e.g.
350Tire pressureWheels and tires

Example: step 1 to 3
The following table shows examples on how to calculate total and cargo load capacities with
varying seating configurations and number and size of occupants. The following examples use
a load limit of 1500 lbs. This is for illustration purposes only. Make sure you are using the
actual load limit for your vehicle stated on the vehicle’s Tire and Loading Information placard
( Y page 359).
Example 1Example 2Example 3Step 1Combined maximum
weight of occupants
and cargo (data from
the Tire and Loading
Information placard)1500 lbs
(680 kg)1500 lbs
(680 kg)1500 lbs
(680 kg)Example 1Example 2Example 3Step 2Number of people in
the vehicle (driver
and occupants)531Distribution of the
occupantsFront: 2
Rear: 3Front: 1
Rear: 2Front: 1Weight of the
occupantsOccupant 1:
150 lbs (68 kg)
Occupant 2:
180 lbs (82 kg)
Occupant 3:
160 lbs (73 kg)
Occupant 4:
140 lbs (63 kg)
Occupant 5:
120 lbs (54 kg)Occupant 1:
200 lbs (91 kg)
Occupant 2:
190 lbs (86 kg)
Occupant 3:
150 lbs (68 kg)Occupant 1:
150 lbs (68 kg)Gross weight of all
occupants750 lbs (340 kg)540 lbs (245 kg)150 lbs (68 kg)360Loading the vehicleWheels and tires

DLoad index (Y page 366)ETire name
i
Tire data is vehicle-specific and may
deviate from the data in the example.
Tire size designation, load-bearing
capacity and speed rating
:Tire width;Nominal aspect ratio in %=Tire code?Rim diameterALoad bearing indexBSpeed rating
i Tire data is vehicle-specific and may
deviate from the data in the example.
General: depending on the manufacturer's
standards, the size imprinted in the tire wall
may not contain any letters or may contain
one letter that precedes the size description.
If there is no letter preceding the size
description (as shown above): these are
passenger vehicle tires according to
European manufacturing standards.
If "P" precedes the size description: these are
passenger vehicle tires according to U.S.
manufacturing standards.
If "LT" precedes the size description: these
are light truck tires according to U.S.
manufacturing standards.
If "T" precedes the size description: these are
compact emergency spare wheels at high tire
pressure, to be used only temporarily in an
emergency.
Tire width: tire width : shows the nominal
tire width in millimeters.
Nominal aspect ratio: aspect ratio ; is the
size ratio between the tire height and the tire
width and is shown in percent. The aspect
ratio is calculated by dividing the tire width by
the tire height.
Tire code: tire code = specifies the tire type.
"R" represents radial tires. "D" represents
diagonal tires, "B" represents diagonal radial
tires.
Optionally, tires with a maximum speed of
over 149 mph(240 km/h) may have "ZR" in
the size description depending on the
manufacturer (e.g. 245/40 ZR 18).
Rim diameter: rim diameter ? is the
diameter of the bead seat, not the diameter
of the rim flange. The rim diameter is
specified in inches (in).
Load bearing index: load bearing index A
is a numerical code which specifies the
maximum load-bearing capacity of a tire.GWARNING
The tire load rating must always be at least
half of the GAWR of your vehicle. Otherwise,
sudden tire failure may be the result which
could cause an accident and/or serious injury
to you or others.
Always replace rims and tires with rims and
tires having the same specifications
(designation, manufacturer and type) as
shown on the original part.
GWARNING
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the
driver's door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also result
in handling or steering problems, or brake
failure.
364Tire labelingWheels and tires

iNot all tires that have the M+S
identification offer the driving
characteristics of winter tires. Winter tires
have, in addition to the M+S identification,
the i snow flake symbol on the tire
sidewall. Tires with this identification fulfill
the requirements of the Rubber
Manufacturers Association (RMA) and the
Rubber Association of Canada (RAC)
regarding the tire traction on snow and
have been especially developed for driving
on snow.
An electronic speed limiter prevents your
vehicle from exceeding the following speeds:
R All vehicles (except AMG vehicles):
130 mph (210 km/h)
R AMG vehicles: 155 mph (250 km/h)
R AMG vehicles with Performance Package
(Wagon): 174 mph (280 km/h)
R AMG vehicles with Performance Package
(Sedan): 186 mph (300 km/h)
The speed rating of tires mounted at the
factory may be higher than the maximum
speed that the electronic speed limiter
permits.
Make sure that your tires have the required
speed rating as specified in the "Tires"
section ( Y page 371), e.g. if you buy new
tires.
Further information about reading tire data
can be obtained from any qualified specialist
workshop, e.g. an authorized Mercedes-Benz
Center.Load index
i Tire data is vehicle-specific and may
deviate from the data in the example.
In addition to the load bearing index, load
index : may be imprinted after the letters
that identify speed index B (Y page 364) on
the sidewall of the tire.
R If no specification is given: no text (as in the
example above), represents a standard
load (SL) tire
R XL or Extra Load: represents a reinforced
tire
R Light load: represents a light load tire
R C, D, E: represents a load range that
depends on the maximum load that the tire
can carry at a certain pressure
DOT, Tire Identification Number (TIN)
U.S. tire regulations prescribe that every
manufacturer of new tires or retreader has to
imprint a TIN in or on the sidewall of each tire
produced.
366Tire labelingWheels and tires

The TIN is a unique identification number. The
TIN enables the tire manufacturers to inform
purchasers of recalls and other safety-
relevant matters. It makes it possible for the
purchaser to easily identify the affected tires.
The TIN is made up of manufacturer
identification code ;, tire size =, tire type
code ? and manufacturing date A.
i Tire data is vehicle-specific and may
deviate from the data in the example.
DOT (Department of Transportation): tire
symbol : indicates that the tire complies
with the requirements of the U.S. Department
of Transportation.
Manufacturer identification code:
manufacturer identification code ; provides
details on the tire manufacturer. New tires
have a code with two symbols. Retreaded
tires have a code with four symbols.
Further information about retreaded tires
( Y page 346).
Tire size: identifier = describes the tire size.
Tire type code: tire type code ? can be
used by the manufacturer as a code to
describe specific characteristics of the tire.
Date of manufacture: date of manufacture
A provides information about the age of a
tire. The first and second positions represent
the week of manufacture, starting with "01"
for the first calendar week. Positions three
and four represent the year of manufacture.
For example, a tire that is marked with
"3208", was manufactured in week 32 in
2008.Tire characteristics
i Tire data is vehicle-specific and may
deviate from the data in the example.
This information describes the tire cord and
the number of layers in sidewall : and under
the tread ;.
Definition of terms for tires and
loading
Tire ply composition and material
used
Describes the number of plies or the number
of layers of rubber-coated fabric in the tire
tread and sidewall. These are made of steel,
nylon, polyester and other materials.
Bar
Metric unit for tire pressure. There are
14.5038 pounds per square inch (psi) to
1 bar; there are 100 kilopascals (kPa) to
1 bar.
DOT (Department of Transportation)
DOT marked tires fulfill the requirements of
the United States Department of
Transportation.
Definition of terms for tires and loading367Wheels and tiresZ