2012 MERCEDES-BENZ E-Class SEDAN condi

1, 2, 3 ...
115 V socket ...................................... 295
12 V socket see Sockets
4ETS
see ETS/4ETS (Electronic
Traction System)
4MATIC (permanent four-wheel
drive) .................................................. 192
4MATIC off-road system ................... 192
A
ABS (Anti-lock Braking System) Display message ............................ 235
Function/notes ................................ 64
Important safety notes ....................64
Warning lamp ................................. 264
Activating/deactivating cooling
with air dehumidification ................. 134
Active Blind Spot Assist Activating/deactivating (on-
board computer) ............................ 225
Function/information ....................207
Active Driving Assistance package . 206
Active Lane Keeping Assist Activating/deactivating (on-
board computer) ............................ 225
Display message ............................ 250
Function/information ....................210
Active Light System
Display message ............................ 244
Active multicontour seat .................. 102
Active service system PLUS see ASSYST PLUS service interval
display
ADAPTIVE BRAKE ................................. 69
Adaptive Highbeam Assist Display message ............................ 245
Function/notes ............................. 118
Switching on/off (on-board
computer) ...................................... 227
Additives (engine oil) ........................ 388
Air bags Display message ............................ 241
Front air bag (driver, front
passenger) ....................................... 41
Important safety notes ....................40
Knee bag .......................................... 42
PASSENGER AIRBAG OFF
indicator lamp .................................. 44
Pelvis air bag ................................... 43
Safety guidelines ............................. 39
Side impact air bag ..........................42
Window curtain air bag ....................44
Air-conditioning system
see Climate control
Air filter (display message) .............. 248
AIRMATIC Display message ............................ 249
Function/notes ............................. 189
Air pressure
see Tire pressure
Air vents
Glove box ....................................... 141
Important safety notes ..................140
Rear ............................................... 141
Setting ........................................... 140
Setting the center air vents ...........141
Setting the side air vents ...............141
Alarm system
see ATA (Anti-Theft Alarm system)
Alertness Assistant
see ATTENTION ASSIST
Ambient lighting (on-board
computer) .......................................... 227
AMG adaptive sport suspension
system ................................................ 190
AMG menu (on-board computer) ..... 230
Anti-lock Braking System see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Anti-theft system
ATA (Anti-Theft Alarm system) .........72
Ashtray ............................................... 292
Assistance menu (on-board
computer) .......................................... 224
ASSYST PLUS see ASSYST PLUS service interval
display 4Index

Seat beltsAdjusting the driver's and front-
passenger seat belt .........................54
Adjusting the height ......................... 54
Belt force limiters ............................ 56
center rear-compartment seat .........55
Cleaning ......................................... 320
Correct usage .................................. 52
Emergency Tensioning Devices ........ 56
Fastening ......................................... 53
Important safety guidelines .............51
Releasing ......................................... 55
Safety guidelines ............................. 39
Special seat belt retractor ...............59
Switching belt adjustment on/off
(on-board computer) ......................229
Warning lamp ................................. 261
Warning lamp (function) ................... 55
Seats
Active multicontour seat ................102
Adjusting (electrically) ...................100
Adjusting the 4-way lumbar
support .......................................... 103
Adjusting the head restraint ..........100
Cleaning the cover .........................320
Correct driver's seat position ........... 98
Folding the backrest (rear
compartment) forwards/back .......280
Important safety notes ....................99
Seat heating problem ....................106
Seat ventilation problem ................106
Storing settings (memory
function) ........................................ 111
Switching seat heating on/off .......105
Switching seat ventilation on/off ..106
Sensors (cleaning instructions) ....... 317
Service see ASSYST PLUS service interval
display
Service interval display
Displaying service messages .........313
Hiding service messages ...............313
Notes ............................................. 313
Service messages ..........................312
Service menu (on-board computer) . 226
Service products Brake fluid ..................................... 388
Capacities ...................................... 384Coolant (engine) ............................ 389
DEF special additives .....................387
Engine oil ....................................... 387
Fuel ................................................ 385
Important safety notes ..................382
Refrigerant (air-conditioning
system) .......................................... 388
Washer fluid ................................... 389
Settings
Factory (on-board computer) .........230
On-board computer .......................226
Setting the air distribution ............... 137
Setting the airflow ............................ 137
SETUP (on-board computer) ............. 230
Side impact air bag ............................. 42
Side marker lamp (display
message) ............................................ 244
Side windows Convenience closing feature ............91
Convenience opening feature ..........91
Important safety information ...........90
Opening/closing .............................. 90
Problem (malfunction) .....................92
Resetting ......................................... 92
Skibag ................................................ 277
Sliding sunroof Important safety notes ....................93
Opening/closing .............................. 94
Problem (malfunction) .....................96
Resetting ......................................... 94
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery .......................78
Changing the programming .............77
Checking the battery .......................78
Convenience closing feature ............91
Convenience opening feature ..........91
Display message ............................ 259
Door central locking/unlocking .......74
Important safety notes ....................74
Loss ................................................. 80
Mechanical key ................................ 77
Positions (ignition lock) .................145
Problem (malfunction) .....................80
Starting the engine ........................147
Snow chains .............................. 174, 34916Index

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio.
Change of address or change of
ownership
In the event of a change of address, please
send us the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
Introduction23

PRE-SAFE®
(preventative occupant
protection)GWARNING
The PRE-SAFE ®
system reduces the impact of
an accident on vehicle occupants, as long as
their seat belts have been fastened correctly.
Although your vehicle is equipped with a PRE-
SAFE ®
system, the possibility of injury in the
event of an accident cannot be ruled out. You
should therefore always drive carefully and
adapt your driving style to the prevailing road,
weather and traffic conditions.
PRE-SAFE ®
takes preemptive measures to
protect occupants in certain hazardous
situations.
PRE-SAFE ®
intervenes:
R in emergency braking situations, e.g. if BAS
is activated or, in vehicles with DISTRONIC
PLUS, BAS PLUS intervenes powerfully
R if the radar sensor system detects an
imminent danger of collision in certain
situations (on vehicles with DISTRONIC
PLUS)
R in critical driving situations, e.g. when
physical limits are exceed and the vehicle
understeers or oversteers severely
PRE-SAFE ®
takes the following measures
depending on the hazardous situation
detected:
R the front seat belts are pre-tensioned.
R it adjusts the front-passenger seat if it is in
an unfavorable position.
R the air pressure in the side bolsters of the
seat cushion and seat backrest of the front
active multicontour seats is increased.
R if the vehicle skids, the sliding sunroof/
panorama roof with power tilt/sliding
panel and the side windows are closed so
that only a small gap remains.
If the hazardous situation passes without
resulting in an accident, PRE-SAFE ®
slackens
the belt pretensioning. The air pressure in the
side bolsters on the active multicontour seat
is reduced again. All settings made by PRE-
SAFE ®
can then be reversed.
If the seat belts are not released:XMove the backrest or seat back slightly, but
only when the vehicle is stationary.
The belt pretensioning is reduced and the
locking mechanism is released.GWARNING
Make sure that nobody can become trapped
as you adjust the seat.
! Make sure that there are no objects in the
footwell or behind the seats when resetting
the seats. There is a risk that the seats
and/or the objects could be damaged.
More information about seat-belt
adjustment, a convenience function
integrated into PRE-SAFE ®
, can be found in
the "Seat-belt adjustment" section
( Y page 54).
NECK-PRO head restraints
The NECK-PRO head restraints increase
protection to the driver's and front
passenger's head and neck. To this end, the
NECK-PRO head restraints on the driver's and
front-passenger seats are moved forwards
and upwards in the event of a rear-end
collision of a certain severity. This provides
better head support.
GWARNING
Do not secure any objects (e.g. coat hangers)
on the NECK-PRO head restraints. Otherwise,
the NECK-PRO head restraints may not
function properly, or in the event of a rear-end
collision may not be able offer the level of
protection they are designed to provide.
GWARNING
Seat or head restraint covers can cause a
malfunction when the NECK-PRO head
restraints are activated or when the side
impact air bags or pelvis air bags are
50Occupant safetySafety

iUSA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. this device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
The product label with FCC ID and IC
certification number can be found in the
battery case of the SmartKey.
i Canada only:
This device complies with RSS-Gen of
Industry Canada. Operation is subject to
the following two conditions:
1. This device may not cause interference,
and
2. this device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
The product label with FCC ID and IC
certification number can be found in the
battery case of the SmartKey.
Driving safety systems
Driving safety systems overview
In this section, you will find information about
the following driving safety systems:
R ABS ( Anti-lock Braking System)
R BAS ( Brake Assist System)
R BAS PLUS ( Brake Assist System Plus*)
R ESP ®
(E lectronic Stability Program)
R EBD ( Electronic Brake force Distribution)
R ADAPTIVE BRAKE
R PRE-SAFE ®
Brake
Important safety notesGWARNING
The following factors increase the risk of
accidents:
R Excessive speed, especially in turns
R Wet and slippery road surfaces
R Following another vehicle too closely
The driving safety systems described in this
section cannot reduce these risks or prevent
the natural laws of physics from acting on the
vehicle. They cannot increase braking or
steering efficiency beyond that afforded by
the condition of the vehicle brakes and tires
or the traction afforded.
Only a safe, attentive, and skillful driver can
prevent accidents.
The capabilities of a vehicle equipped with the
driving safety systems described in this
section must never be exploited in a reckless
or dangerous manner which could jeopardize
the user's safety or the safety of others.
Always adjust your driving style to the
prevailing road and weather conditions and
keep a safe distance to other road users and
objects on the street.
If a driving system malfunctions, other driving
safety systems may also switch off. Observe
indicator and warning lamps that may come
on as well as messages in the multifunction
display that may appear.
i Please note that the driving safety
systems described only work as effectively
as possible when there is adequate contact
between the tires and the road surface. Pay
particular attention to the information
regarding tires, recommended minimum
tire tread depths etc. in the "Wheels and
tires" section ( Y page 346).
In wintry driving conditions, always use
winter tires (M+S tires) and if necessary,
snow chains. Only in this way will the
driving safety systems described in this
section work as effectively as possible.
Driving safety systems63SafetyZ

ABS (Anti-lock Braking System)
Important safety notes
i Observe the "Important safety notes"
section ( Y page 63).
ABS regulates brake pressure in such a way
that the wheels do not lock when you brake.
This allows you to continue steering the
vehicle when braking.
ABS works from a speed of about
5 mph(8 km/h) upwards, regardless of road-
surface conditions. ABS works on slippery
surfaces, even when you only brake gently.
GWARNING
If the ABS malfunctions, other driving systems
such as the BAS or the ESP ®
are also switched
off. Observe indicator and warning lamps that
may come on as well as messages in the
multifunction display that may appear.
If the ABS malfunctions, the wheels may lock
during hard braking, reducing the steering
capability and extending the braking distance.
The ! warning lamp in the instrument
cluster lights up when the ignition is switched
on. It goes out when the engine is running.
Braking
If ABS intervenes when braking, you will feel
a pulsing in the brake pedal.
XIf ABS intervenes: continue to depress the
brake pedal with force until the braking
situation is over.XTo make a full brake application:
depress the brake pedal with full force.
The pulsating brake pedal can be an
indication of hazardous road conditions, and
functions as a reminder to take extra care
while driving.
GWARNING
Do not pump the brake pedal. Use firm, steady
brake pedal pressure instead. Pumping the
brake pedal defeats the purpose of the ABS
and significantly reduces braking
effectiveness.
BAS (Brake Assist System)
i Observe the "Important safety notes"
section ( Y page 63).
BAS operates in emergency braking
situations. If you depress the brake pedal
quickly, BAS automatically boosts the braking
force, thus shortening the stopping distance.
XKeep the brake pedal firmly depressed until
the emergency braking situation is over.
ABS prevents the wheels from locking.
The brakes will function as usual once you
release the brake pedal. BAS is deactivated.
GWARNING
If the BAS malfunctions, the brake system still
functions, but without the additional brake
boost available that the BAS would normally
provide in an emergency braking maneuver.
Therefore, the braking distance may increase.
BAS PLUS (Brake Assist System Plus)
BAS PLUS is only available in vehicles
equipped with DISTRONIC PLUS.
i Observe the "Important safety notes"
section ( Y page 63).
At speeds above approximately
4 mph (7 km/h), BAS PLUS assists you when
braking in hazardous situations and uses the
radar sensor system to evaluate the traffic
conditions.
i This device has been approved by the FCC
as a "Vehicular Radar System". The radar
sensor system is intended for use in an
automotive radar system only. Removing,
altering or tampering with the device will
void any warranties, and is not permitted
by the FCC. Do not tamper with, alter, or
use in any non-approved way.
64Driving safety systemsSafety

Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
With the help of the radar sensor system, BAS
PLUS can detect obstacles that are in the
path of your vehicle for an extended period of
time.
At speeds up to approximately
40 mph (70 km/h), BAS PLUS can also detect
stationary obstacles, for example stopped or
parked vehicles.
Should you approach an obstacle and BAS
PLUS has detected a risk of collision, BAS
PLUS calculates the braking force necessary
to avoid a rear-end collision.
R At speeds up to approximately
20 mph(30 km/h) : should you apply the
brakes forcefully, BAS PLUS will
automatically increase the braking force to
a level suitable for the traffic conditions.
R At speeds up to approximately
20 mph(30 km/h) : should you apply the
brakes, BAS PLUS is activated. Braking is
performed as late as possible.
If BAS PLUS demands particularly high
braking force, preventative passenger
protection measures (PRE-SAFE ®
) are
activated simultaneously.XKeep the brake pedal depressed until the
emergency braking situation is over.
ABS prevents the wheels from locking.
The brakes will work normally again if:
R you release the brake pedal.
R there is no longer any danger of a rear-end
collision.
R no obstacle is detected in front of your
vehicle.
BAS PLUS is then deactivated.
For BAS PLUS to assist you when driving, the
radar sensor system must be switched on and
operational, see "Radar sensor system" in the
index.
GWARNING
BAS PLUS cannot always clearly identify
objects and complex traffic situations. BAS
PLUS cannot intervene in these cases.
There is a risk of an accident. Always pay
careful attention to the traffic situation and be
ready to brake.
In particular, the detection of obstacles can
be impaired if there is:
R dirt on the sensors or anything else
covering the sensors
R snow or heavy rain
R interference by other radar sources
R the possibility of strong radar reflections,
for example in parking garages
R a narrow vehicle traveling in front, e.g. a
motorbike
R a vehicle traveling in front on a different line
GWARNING
BAS PLUS does not react:
R to people or animals
R to oncoming vehicles
R to crossing traffic
R in curves
As a result, BAS PLUS cannot intervene in
critical situations. There is a risk of an
accident. Always pay careful attention to the
traffic situation and be ready to brake.
Following damage to the front end of the
vehicle, have the configuration and operation
of the radar sensors checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the front of the vehicle.
If BAS PLUS is not available due to a
malfunction in the radar sensor system, the
brake system remains available with full
brake boosting effect and BAS.
Driving safety systems65SafetyZ

ESP®
(Electronic Stability Program)
Important safety notes
i See the "Important safety notes" section
( Y page 63).
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilize the
vehicle. If necessary, the engine output is also
modified to keep the vehicle on the desired
course within physical limits. ESP ®
assists
the driver when pulling away on wet or
slippery roads. ESP ®
can also stabilize the
vehicle during braking.
If ESP ®
intervenes, the ÷ ESP®
warning
lamp flashes in the instrument cluster.
GWARNING
Under no circumstances should you
deactivate ESP ®
when the ÷ ESP®
warning lamp in the instrument cluster
flashes. Proceed as follows:
R when driving off, apply as little throttle as
possible.
R while driving, ease up on the accelerator
pedal.
R adapt your speed to suit the prevailing road
and weather conditions.
Failure to observe these guidelines could
cause the vehicle to skid. ESP ®
cannot
prevent accidents resulting from excessive
speed.
! Vehicles without 4MATIC: switch the
ignition off when:
R the parking brake is being tested using a
dynamometer
R the vehicle is being towed with the front/
rear axle raised
Application of the brakes by ESP ®
may
otherwise destroy the brake system.
! Vehicles with 4MATIC: switch off the
ignition when the parking brake is being
tested on a brake dynamometer.
Application of the brakes by ESP ®
may
otherwise destroy the brake system.
i Only use wheels with the recommended
tire sizes. Only then will ESP ®
function
properly.
ETS/4ETS (Electronic Traction System)GWARNING
Observe "Important safety notes"
( Y page 63).
Traction control is part of ESP ®
.
Traction control brakes the drive wheels
individually if they spin. This enables you to
pull away and accelerate on slippery surfaces,
for example if the road surface is slippery on
one side. On vehicles with 4MATIC, more
drive torque is also transferred to the wheel
or wheels with traction.
Traction control remains active if you
deactivate ESP ®
.
Deactivating/activating ESP ®
(except
AMG vehicles)
GWARNING
ESP ®
should not be deactivated during
normal driving other than in the
circumstances described below. Disabling
the system will reduce vehicle stability in
driving maneuvers.
Do not deactivate ESP ®
when the emergency
or spare wheel is mounted.
ESP ®
is activated automatically when the
engine is started.
It may be best to deactivate ESP ®
in the
following situations:
R when using snow chains
R in deep snow
R on sand or gravel
GWARNING
Switch on ESP ®
immediately if one of the
previously stated conditions is no longer met.
66Driving safety systemsSafety