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•Do not attempt to service or repair the system. See your authorized
dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some functions are speed dependent and cannot be
performed when the vehicle is traveling at speeds greater than 5 mph
(8 km/h).
•Ensure that you review your device’s user guide before using with the
system.
Privacy information
When a cellular phone is connected to SYNC, SYNCcreates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to
SYNC. In addition, if you connect a media device, SYNCcreates and
retains an index of media content supported by SYNC. SYNCalso
records a short development log of approximately 10 minutes of all
recent SYNCactivity. The log profile and other SYNCdata may be
used to improve SYNCand help diagnose any problems that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use SYNCor the vehicle, we recommend you perform
a Master Reset to erase all information stored in SYNC.
SYNCdata cannot be accessed without special equipment and access to
the vehicle’s SYNCmodule. Ford Motor Company and Ford of Canada will
not access SYNCdata for any purpose other than as described absent
consent, a court order, or where required by law enforcement, other
government authorities, or other third parties acting with lawful authority.
Other parties may seek to access the information independently of Ford
Motor Company and Ford of Canada. For further privacy information, see
the sections on 911 Assist™ (if equipped), Vehicle Health Report (if
equipped), and Traffic, Directions and Information (if equipped).
Introduction
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Experience Cause Possible action
Echo, stutter, skip or
repeat in audio
Increase or decrease
in audio volumePoor time alignment
by the radio
broadcaster.None — broadcast
issue.
Sound fading,
blending in and outThe radio is shifting
between analog and
digital audio.Reception issue that
may clear up as you
continue to drive.
Audio mute delay
when selecting
HD2/HD3 multicast
preset or direct tune.The digital multicast
is not available until
the HD Radio
broadcast is decoded.
Once decoded, the
audio will be available.This is normal behavior.
Wait until the audio is
available.
Cannot access
HD2/HD3 multicast
channel when
recalling a preset or
from a direct tuneThe previously stored
multicast preset or
direct tune is not
available in your
current reception
area.None — the station is
not available in your
current location.
Text information does
not match currently
playing audioData service issue by
the radio broadcaster.Fill out the station
issue form at
www.ibiquity.com
/automotive/
report_radio
_station_experiences.
No text information
shown for currently
selected frequency.Data service issue by
the radio broadcaster.Fill out the station
issue form at
www.ibiquity.com
/automotive/
report_radio
_station_experiences.
HD2–HD7 stations not
found when Scan is
pressed.Pressing Scan will
disable HD2–HD7
channel search.None — this is normal
behavior.
Media features
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*Note:If you have said “Tune” you may say any of the following
commands:
•<0–233>•
•SAT•SAT 1
•SAT 2•SAT 3
•Preset <#>•SAT 1 Preset <#>
•SAT 2 Preset <#>•SAT 3 Preset <#>
**Late availability (if equipped):If you have said, “ Sports Game”,
you may say any of the following commands:
•Tune to the game•Tune to the
name> game
•Tune to the game•Tune to the
game
Satellite radio (if activated)
SIRIUSsatellite radio service:
SIRIUSsatellite radio is a
subscription based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory installed SIRIUS
satellite radio system includes: hardware and a limited subscription term
which begins on the date of sale or lease of the vehicle. Refer to your
authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a complete list of SIRIUS
satellite radio channels, and other features, please visit www.sirius.com in
the United States, www.sirius-canada.ca in Canada, or call SIRIUSat
1–888–539–7474.
Satellite radio reception factors
•Antenna obstructions: For optimal reception performance, keep the
antenna clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
•Terrain: Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunderstorms can
interfere with your reception.
Media features
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•Station overload: When you pass a ground based broadcast repeating
tower, a stronger signal may overtake a weaker one and result in an
audio mute.
You will hear an audio mute when there is a satellite radio signal
interference. Your display may show ACQUIRING...toindicatethe
interference.
Satellite radio electronic serial number (ESN):You will need your
ESN to activate, modify or track your satellite radio account. The ESN is
found on the System Information Screen (SR ESN:XXXXXXXXXXXX).
To access your ESN, press the bottom left corner of the
touchscreen, then SIRIUS > Options > ESN.
Note:SIRIUSreserves the unrestricted right to change, rearrange, add
or delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
Troubleshooting tips
Radio Display Condition Possible action
Acquiring Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault / SIRIUS
system failureInternal module or
system failure
present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
your authorized dealer
for service.
Invalid Channel Channel no longer
available.Tune to another
channel or choose
another preset.
Unsubscribed Channel Subscription not
available for this
channel.Contact SIRIUSat
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
Media features
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