2012 LEXUS RX350 phone

Both Lexus and your Lexus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager
or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step. Step 2
If the dealership does not address
your concern to your satisfaction,
call the Lexus Customer Satisfaction
Department at (800) 25-LEXUS
(800/255-3987). In Canada, call
(800) 26-LEXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
Le xus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
• 1 7-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
• C urrent vehicle mileage
• N ame of your selling and
servicing Lexus dealerships
• Y our day and evening
telephone numbers
Introduction 9If You Need Ass I st AN ce
WARRANTY

This warranty also does not cover
the following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufac t urer. See page 34.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
Maintenance Expense*
Normal maintenance services such
as engine tune-ups; replacement of
fluids and filters; lubrication; cleaning
and polishing; replacement of spark
plugs and fuses; and replacement
of worn wiper blades, brake pads/
linings and clutch linings.
Vehicles with Altered Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined. Vehicles with Unknown Vehicle
Identification Number
Any vehicle for which the original
factory-assigned vehicle identification
number cannot be determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued
a “salvage” title or similar title under
any state’s law; or has ever been
declared a “total loss” or equivalent
by a financial institution or insurer,
such as by payment for a claim in
lieu of repairs because the cost of
repairs exceeded the cash value of the
vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure.
Such damages include but are not
limited to inconvenience; the cost of
transportation, telephone calls and
lodging; the loss of personal or
commercial property; and the loss
of pay or revenue.
Your Warranties in Detail20 Ne W v eh I c L e L IMI ted W A rr AN t Y
WARRANTY*Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details.

The tires that come as original equip -
ment on your vehicle are warranted
by their manufacturer and not Lexus.
Please refer to the tire warranty
statement included with the owner
information in your vehicle.
To obtain warranty service for a tire,
take the tire to an authorized dealer
of the tire manufacturer. (Refer to
your local phone directory for
dealer locations.) Your Lexus dealer
may also be able to assist you in
obtaining warranty service from the
manufacturer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly. Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136O BTAINING
W ARRANTY S ERVICE O RIGINAL E QUIPMENT
T IRE M ANUFACTURERS
Your Warranties in Detail34 tI re L IMI ted W A rr AN t Y
WARRANTY

Vehicle i dentification
MAINTENANCE
Scheduled Maintenance Log 73Model
In-service date
Mileage at delivery
Selling dealership
Selling dealership phone number
Vehicle Identification Number