2012 JEEP GRAND CHEROKEE service

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
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IF YOU NEED CONSUMER ASSISTANCE 541

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safetydefect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
9
IF YOU NEED CONSUMER ASSISTANCE 543

LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
544 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
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IF YOU NEED CONSUMER ASSISTANCE 545

Certification Label....................... 443
Chart, Tire Sizing........................ 410
Check Engine Light (Malfunction Indicator
Light)................................ 473
Checking Your Vehicle For Safety............. 95
Checks, Safety........................... 95
Child Restraint.................... 82,83,87,90
Child Restraint Tether Anchors............. 86,87
Child Safety Locks........................ 33
Clean Air Gasoline....................... 436
Cleaning
Wheels............................ 502
Climate Control......................... 361
Clock .............................327,336
Cold Weather Operation................... 379
Compact Disc (CD) Maintenance............. 360
Compact Spare Tire...................... 422
Compass.............................. 314
Compass Calibration..................... 316Compass Variance....................... 315
Computer, Trip/Travel.................... 311
Connector
UCI .............................. 350
Universal Consumer Interface (UCI)....... 350
Conserving Fuel........................ 309
Console, Overhead....................... 240
Contract, Service........................ 541
Coolant Pressure Cap (Radiator Cap).......... 492
Cooling System......................... 489
Adding Coolant (Antifreeze)............. 491
Coolant Capacity..................... 517
Coolant Level....................489,493
Disposal of Used Coolant............... 492
Drain, Flush, and Refill................ 490
Inspection.......................... 493
Points to Remember.................. 493
Pressure Cap........................ 492
Radiator Cap....................... 492
550 INDEX

Selection of Coolant (Antifreeze).......490,517
Cruise Control (Speed Control).............. 201
Cupholders............................ 264
Customer Assistance..................... 539
Data Recorder, Event...................... 81
Daytime Running Lights................... 182
Dealer Service.......................... 474
Defroster, Rear Window................... 275
Defroster, Windshield................... 97,366
Diagnostic System, Onboard................ 472
Disabled Vehicle Towing................... 468
Disposal
Antifreeze (Engine Coolant)............. 492
Door Locks............................. 31
Door Locks, Automatic.................... 33
Door Opener, Garage..................... 241Driving
Through Flowing, Rising, or Shallow
Standing Water...................... 394
Driving to Achieve Maximum Fuel Economy.... 309
Electric Remote Mirrors................... 109
Electrical Outlet, Auxiliary (Power Outlet)...... 258
Electronic Brake Control System............. 400
Anti-Lock Brake System................ 400
Brake Assist System................... 401
Electronic Roll Mitigation............... 402
Traction Control System................ 400
Electronic Roll Mitigation (ERM)............. 402
Electronic Speed Control (Cruise Control)....198,201
Electronic Stability Control (ESC)............. 402
Electronic Vehicle Information Center
(EVIC).............................286,294
Emergency, In Case of
Hazard Warning Flasher............... 460
10
INDEX 551

Hazard Warning..................... 460
Turn Signal................. 99,286,513,514
Flipper Glass, Liftgate..................... 44
Flooded Engine Starting................... 379
Fluid Capacities......................... 517
Fluid Leaks............................. 99
Fluid Level Checks
Brake............................. 494
Cooling System...................... 489
Engine Oil......................... 476
Fluid, Brake........................... 494
Fluids, Lubricants and Genuine Parts.......... 518
Fog Light Service........................ 513
Fog Lights..........................286,513
Folding Rear Seat........................ 170
Forward Collision Warning...........224,303,324
Four-Way Hazard Flasher.................. 460
Front Axle (Differential)................... 496
Fuel................................. 435Additives.......................... 438
CleanAir .......................... 436
Conserving......................... 309
Ethanol........................... 436
Filler Cap (Gas Cap)...............440,443
Gasoline........................... 435
Gauge............................ 292
Light ............................. 304
Materials Added..................... 438
Methanol.......................... 436
Octane Rating....................... 435
Requirements....................435,517
Saver Mode........................ 309
Tank Capacity....................... 517
Fuel Optimizer......................... 309
Fuel Saver............................. 309
Fuel System Caution..................... 441
Fuses................................ 504
10
INDEX 553

LightBulbs ............................. 99
Lights.............................. 99,179
Airbag...................... 75,80,97,284
Anti-Lock.......................... 291
Automatic Headlights................. 180
Back-Up........................... 514
Brake Assist Warning.................. 407
Brake Warning...................... 289
Bulb Replacement.................... 512
Cargo ............................. 269
Center Mounted Stop.................. 516
Daytime Running.................... 182
Dimmer Switch, Headlight.............. 179
Electronic Stability Program (ESP) Indicator . . 407
Exterior............................ 99
Fog ............................286,513
Fuses............................. 504
Hazard Warning Flasher............... 460
Headlights......................... 512Headlights On With Wipers............. 180
High Beam Indicator.................. 286
Hill Descent Control Indicator........... 286
Illuminated Entry..................... 21
Low Fuel.......................... 304
Malfunction Indicator (Check Engine)...... 284
Map Reading....................... 186
Reading........................186,240
Rear Servicing....................... 514
Rear Tail........................... 514
Seat Belt Reminder................... 289
Security Alarm (Theft Alarm)............ 292
Service............................ 512
Service Engine Soon (Malfunction
Indicator).......................... 284
Side Marker........................ 514
SmartBeams........................ 181
Tire Pressure Monitoring (TPMS)......... 287
Tow/Haul Indicator.................. 286
556 INDEX