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TROUBLESHOOTING GUIDE
The system should respond correctly to all voice commands without difficulty. If problems are encountered, follow the solutions given in
this guide for the appropriate error.
Where the solutions are listed by number, try each solution in turn, starting with number one, until the problem is resolved.
Symptom/error messageSolution
Displays “COMMAND NOT RECOGNIZED ”or the
system fails to interpret the command correctly. 1. Ensure that the command format is valid, see
“Command List” earlier in this section.
2. Speak clearly without pausing between words and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
4. If optional words of the command have been omitted, then the command should be tried with these in place.
The system consistently selects the wrong voicetag in
the phonebook. 1. Ensure that the voicetag requested matches what was originally stored. (See
“Bluetooth
®Hands-Free Phone
System (models with navigation system) ”earlier in this section; page 4-89.)
2. Replace one of the voicetags being confused with a different voicetag.
Monitor, climate, audio, phone and voice recognition systems4-141
TROUBLESHOOTING GUIDE
The system should respond correctly to all voice commands without difficulty. If problems are encountered, follow the solutions given in
this guide for the appropriate error.
Where the solutions are listed by number, try each solution in turn, starting with number one, until the problem is resolved.
Symptom/error message Solution
Displays “COMMAND NOT RECOGNIZED ”or the
system fails to interpret the command correctly. 1. Ensure that the command format is valid, see
“Command List” earlier in this section.
2. Speak clearly without pausing between words and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
4. If optional words of the command have been omitted, then the command should be tried with these in place.
The system consistently selects the wrong voicetag in
the phonebook. 1. Ensure that the voicetag requested matches what was originally stored. (See
“Bluetooth
®Hands-Free Phone
System (models with navigation system) ”earlier in this section; page 4-89.)
2. Replace one of the voicetags being confused with a different voicetag.
Monitor, climate, audio, phone and voice recognition systems4-141
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6-10In case of emergency
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty Information Booklet (Canada).
JVE0010X
WARNING
Always follow the instructions below. Failure
to do so could result in damage to the
charging system and cause personal injury.
1. If the booster battery is in anothervehicle
*A, position the two vehicles
(
*Aand*B)tobringthe12-volt
battery and fuse box into close proxi-
mity to each other.
Do not allow the two vehicles to touch. 2. Apply parking brake. Move the selector
lever to the P (Park) position. Switch off
all unnecessary electrical systems
(light, heater, air conditioner, etc.).
3. Connect jumper cables in the sequence as illustrated (
*1?*2?*3?*4).
For models with a steering wheel lock
mechanism: If the 12-volt battery is
disconnected or discharged, the steer-
ing wheel will lock and cannot be
turned. Supply power using jumper
cables before pushing the ignition
switch and disengaging the steering
lock.
6-10In case of emergency
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty Information Booklet (Canada).
JVE0010X
WARNING
Always follow the instructions below. Failure
to do so could result in damage to the
charging system and cause personal injury.
1. If the booster battery is in another vehicle
*A, position the two vehicles
(
*Aand*B)tobringthe12-volt
battery and fuse box into close proxi-
mity to each other.
Do not allow the two vehicles to touch. 2. Apply parking brake. Move the selector
lever to the P (Park) position. Switch off
all unnecessary electrical systems
(light, heater, air conditioner, etc.).
3. Connect jumper cables in the sequence as illustrated (
*1?*2?*3?*4).
For models with a steering wheel lock
mechanism: If the 12-volt battery is
disconnected or discharged, the steer-
ing wheel will lock and cannot be
turned. Supply power using jumper
cables before pushing the ignition
switch and disengaging the steering
lock.
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CAUTION
.Always connect positive (+) to positive
(+) and negative ( −) to body ground (as
illustrated) −not to the 12-volt battery.
. Make sure the jumper cables do not
touch moving parts in the engine com-
partment and that clamps do not contact
any other metal.
4. Start the engine of the booster vehicle
*Aand let it run for a few minutes.
5. Start the hybrid system of the vehicle being jump started
*B.
CAUTION
If the hybrid system does not start right
away, push the ignition switch to the OFF
position and wait 10 seconds before trying
again.
6. After starting your vehicle, carefully
disconnect the negative cable and then
the positive cable (
*4?*3?*2?
*1). 7. Put the battery cover and fuse cover on.
NOTE:
If it is not possible to turn the hybrid
system ON by following this procedure,
contact an INFINITI retailer immediately.
Do not attempt to start the engine by
pushing.
CAUTION
.
Automatic transmission models cannot
be push-started or tow-started. Attempt-
ing to do so may cause transmission
damage.
. Three way catalyst equipped models
should not be started by pushing since
the three way catalyst may be damaged.
. Never try to start the vehicle by towing
it; when the engine starts, the forward
surge could cause the vehicle to collide
with the tow vehicle.
. Hybrid models cannot be push-started or
tow-started. Attempting to do so may
cause electrical or transmission damage.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty & Roadside Assistance Informa-
tion Booklet (Canada).
In case of emergency6-11
PUSH STARTING
CAUTION
.Always connect positive (+) to positive
(+) and negative ( −) to body ground (as
illustrated) −not to the 12-volt battery.
. Make sure the jumper cables do not
touch moving parts in the engine com-
partment and that clamps do not contact
any other metal.
4. Start the engine of the booster vehicle
*Aand let it run for a few minutes.
5. Start the hybrid system of the vehicle being jump started
*B.
CAUTION
If the hybrid system does not start right
away, push the ignition switch to the OFF
position and wait 10 seconds before trying
again.
6. After starting your vehicle, carefully
disconnect the negative cable and then
the positive cable (
*4?*3?*2?
*1). 7. Put the battery cover and fuse cover on.
NOTE:
If it is not possible to turn the hybrid
system ON by following this procedure,
contact an INFINITI retailer immediately.
Do not attempt to start the engine by
pushing.
CAUTION
.
Automatic transmission models cannot
be push-started or tow-started. Attempt-
ing to do so may cause transmission
damage.
. Three way catalyst equipped models
should not be started by pushing since
the three way catalyst may be damaged.
. Never try to start the vehicle by towing
it; when the engine starts, the forward
surge could cause the vehicle to collide
with the tow vehicle.
. Hybrid models cannot be push-started or
tow-started. Attempting to do so may
cause electrical or transmission damage.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty & Roadside Assistance Informa-
tion Booklet (Canada).
In case of emergency6-11
PUSH STARTING
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8 Maintenance and do-it-yourself
Maintenance requirement .................................... 8-2Scheduled maintenance .................................. 8-2
General maintenance....................................... 8-2
Where to go for service ................................... 8-2
General maintenance ........................................... 8-3 Explanation of maintenance items ................... 8-3
Maintenance precautions ..................................... 8-5
Engine compartment check locations ................... 8-7 VQ35HR engine ............................................... 8-7
Engine cooling system ......................................... 8-9
Checking engine coolant level ....................... 8-10
Changing engine coolant ............................... 8-10
Inverter cooling system...................................... 8-11
Checking inverter coolant level ...................... 8-12
Changing inverter coolant.............................. 8-12
Engine oil .......................................................... 8-12
Checking engine oil level............................... 8-12
Changing engine oil and filter ....................... 8-13
Automatic transmission fluid ............................. 8-15
Power steering fluid........................................... 8-15
Brake fluid......................................................... 8-16 Brake fluid .................................................... 8-16
Window washer fluid ......................................... 8-17 12-volt battery .................................................. 8-18
Checking battery fluid level.......................... 8-18
Jump starting ............................................... 8-19
Spark plugs ...................................................... 8-19 Replacing spark plugs ................................. 8-19
Air cleaner ........................................................ 8-20
Windshield wiper blades ................................... 8-21 Cleaning ...................................................... 8-21
Replacing..................................................... 8-21
Brakes .............................................................. 8-22
Self-adjusting brakes ................................... 8-22
Brake pad wear warning .............................. 8-22
Fuses ................................................................ 8-23
Engine compartment or trunk room.............. 8-23
Passenger compartment............................... 8-25
Intelligent Key battery replacement ................... 8-26
Lights................................................................ 8-28 Headlights ................................................... 8-28
Exterior and interior lights ........................... 8-29
Wheels and tires ............................................... 8-31
Tire pressure ............................................... 8-31
Tire labeling ................................................ 8-35
Types of tires............................................... 8-37
Tire chains ................................................... 8-38
Changing wheels and tires........................... 8-38
8 Maintenance and do-it-yourself
Maintenance requirement .................................... 8-2Scheduled maintenance .................................. 8-2
General maintenance....................................... 8-2
Where to go for service ................................... 8-2
General maintenance ........................................... 8-3 Explanation of maintenance items ................... 8-3
Maintenance precautions ..................................... 8-5
Engine compartment check locations ................... 8-7 VQ35HR engine ............................................... 8-7
Engine cooling system ......................................... 8-9
Checking engine coolant level ....................... 8-10
Changing engine coolant ............................... 8-10
Inverter cooling system...................................... 8-11
Checking inverter coolant level ...................... 8-12
Changing inverter coolant.............................. 8-12
Engine oil .......................................................... 8-12
Checking engine oil level............................... 8-12
Changing engine oil and filter ....................... 8-13
Automatic transmission fluid ............................. 8-15
Power steering fluid........................................... 8-15
Brake fluid......................................................... 8-16 Brake fluid .................................................... 8-16
Window washer fluid ......................................... 8-17 12-volt battery .................................................. 8-18
Checking battery fluid level.......................... 8-18
Jump starting ............................................... 8-19
Spark plugs ...................................................... 8-19 Replacing spark plugs ................................. 8-19
Air cleaner ........................................................ 8-20
Windshield wiper blades ................................... 8-21 Cleaning ...................................................... 8-21
Replacing..................................................... 8-21
Brakes .............................................................. 8-22
Self-adjusting brakes ................................... 8-22
Brake pad wear warning .............................. 8-22
Fuses ................................................................ 8-23
Engine compartment or trunk room.............. 8-23
Passenger compartment............................... 8-25
Intelligent Key battery replacement ................... 8-26
Lights................................................................ 8-28 Headlights ................................................... 8-28
Exterior and interior lights ........................... 8-29
Wheels and tires ............................................... 8-31
Tire pressure ............................................... 8-31
Tire labeling ................................................ 8-35
Types of tires............................................... 8-37
Tire chains ................................................... 8-38
Changing wheels and tires........................... 8-38
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8-8Maintenance and do-it-yourself
JVM0034X
1. Engine oil filler cap
2. Brake fluid reservoir
3. Fuse/fusible link holder
4. Window washer fluid reservoir
5. Power steering fluid reservoir
6. Inverter coolant reservoir
7. Air cleaner
8. Radiator filler cap
9. Engine oil dipstick
10. Engine coolant reservoir
8-8Maintenance and do-it-yourself
JVM0034X
1. Engine oil filler cap
2. Brake fluid reservoir
3. Fuse/fusible link holder
4. Window washer fluid reservoir
5. Power steering fluid reservoir
6. Inverter coolant reservoir
7. Air cleaner
8. Radiator filler cap
9. Engine oil dipstick
10. Engine coolant reservoir
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:36:44 239 A
occasional brake squeak, squeal or other
noise may be heard. Occasional brake
noise during light to moderate stops is
normal and does not affect the function or
performance of the brake system.
Proper brake inspection intervals should
be followed.For additional information,
see the maintenance log section of your
“ INFINITI Service and Maintenance Guide ”
for maintenance intervals.
JVM0055X
JVM0056X
ENGINE COMPARTMENT OR TRUNK
ROOM
CAUTION
Never use a fuse of a higher or lower
amperage rating than that specified on the
fuse box cover. This could damage the
electrical system or cause a fire.
If any electrical equipment does not
operate, check for an open fuse.
1. Be sure the ignition switch is pushed to the OFF or LOCK position and the
headlight switch is turned to OFF.
2. Open the engine hood or trunk lid and to access the cover on the fuse/fusible
link holder.
3. Remove the fuse/fusible link holder cover.
4. Remove the fuse with the fuse puller.
Maintenance and do-it-yourself8-23
FUSES
occasional brake squeak, squeal or other
noise may be heard. Occasional brake
noise during light to moderate stops is
normal and does not affect the function or
performance of the brake system.
Proper brake inspection intervals should
be followed. For additional information,
see the maintenance log section of your
“ INFINITI Service and Maintenance Guide ”
for maintenance intervals.
JVM0055X
JVM0056X
ENGINE COMPARTMENT OR TRUNK
ROOM
CAUTION
Never use a fuse of a higher or lower
amperage rating than that specified on the
fuse box cover. This could damage the
electrical system or cause a fire.
If any electrical equipment does not
operate, check for an open fuse.
1. Be sure the ignition switch is pushed to the OFF or LOCK position and the
headlight switch is turned to OFF.
2. Open the engine hood or trunk lid and to access the cover on the fuse/fusible
link holder.
3. Remove the fuse/fusible link holder cover.
4. Remove the fuse with the fuse puller.
Maintenance and do-it-yourself8-23
FUSES
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8-24Maintenance and do-it-yourself
SDI1754
5. If the fuse is open*A, replace it with a
new fuse
*B. Spare fuses are stored in
the passenger compartment fuse box.
6. If a new fuse also opens, have the electrical system checked and repaired
by an INFINITI retailer.
The holder also contains the fuses. For
checking and/or replacing, see an INFINITI
retailer.
Fusible links
If any electrical equipment does not
operate and fuses are in good condition,
check the fusible links. If any of these
fusible links are melted, replace only with genuine INFINITI parts.
8-24Maintenance and do-it-yourself
SDI1754
5. If the fuse is open*A, replace it with a
new fuse
*B. Spare fuses are stored in
the passenger compartment fuse box.
6. If a new fuse also opens, have the electrical system checked and repaired
by an INFINITI retailer.
The holder also contains the fuses. For
checking and/or replacing, see an INFINITI
retailer.
Fusible links
If any electrical equipment does not
operate and fuses are in good condition,
check the fusible links. If any of these
fusible links are melted, replace only with genuine INFINITI parts.
858763.psp Nissan Infiniti OM OM2E HY51U0 Hybrid 1" gutter 12/21/2010 14\
:36:44 240 A
SDI2034
PASSENGER COMPARTMENT
CAUTION
Never use a fuse of a higher or lower
amperage rating than that specified on the
fuse box cover. This could damage the
electrical system or cause a fire.
If any electrical equipment does not
operate, check for an open fuse.
1. Be sure the ignition switch is pushed tothe OFF or LOCK position and the
headlight switch is turned to OFF. 2. Open the fuse box lid.
3. Remove the fuse with the fuse puller
*A.
4. If the fuse is open, replace it with a new fuse.
5. If a new fuse also opens, have the electrical system checked and repaired
by an INFINITI retailer. Spare fuses are
stored in the fuse box.
SDI2704
Extended storage switch (if so
equipped)
To reduce battery drain, the extended
storage switch comes from the factory
switched off. Prior to delivery of your
vehicle, the switch is pushed in (switched
on) and should always remain on. If any
electrical equipment does not operate,
remove the extended storage switch and
check for an open fuse.
If any electrical equipment does not
operate, remove the extended storage
switch and check for an open fuse.
Maintenance and do-it-yourself8-25
SDI2034
PASSENGER COMPARTMENT
CAUTION
Never use a fuse of a higher or lower
amperage rating than that specified on the
fuse box cover. This could damage the
electrical system or cause a fire.
If any electrical equipment does not
operate, check for an open fuse.
1. Be sure the ignition switch is pushed tothe OFF or LOCK position and the
headlight switch is turned to OFF. 2. Open the fuse box lid.
3. Remove the fuse with the fuse puller
*A.
4. If the fuse is open, replace it with a new fuse.
5. If a new fuse also opens, have the electrical system checked and repaired
by an INFINITI retailer. Spare fuses are
stored in the fuse box.
SDI2704
Extended storage switch (if so
equipped)
To reduce battery drain, the extended
storage switch comes from the factory
switched off. Prior to delivery of your
vehicle, the switch is pushed in (switched
on) and should always remain on. If any
electrical equipment does not operate,
remove the extended storage switch and
check for an open fuse.
If any electrical equipment does not
operate, remove the extended storage
switch and check for an open fuse.
Maintenance and do-it-yourself8-25