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Troubleshooting
Troubleshooting
Map, Voice, Entering Destinations
ProblemSolution
The Startup Confirmation screen is displayed every
time I start the car.This is normal. The Startup Confirmation screen reminds you and your guest drivers to
always operate the navigation system in a safe manner. If you do not select OK at
startup, voice commands will not work.
The navigation system reboots by itself (returns to the
opening screen).A reboot can be caused by extreme temper atures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see your
dealer.
How do I specify a destination when an entered city or
street could not be found?• Try entering the street first. Some cities are lumped in with a major metro area. In
rural “unverified” areas or new subdivisions, streets may be missing or only partially
numbered.
• Try selecting the destinati on directly from the map.
2Map Input P. 75
Why do some letters become grayed out when I enter
an address?As you enter each letter in an address or a place/landmark, the navigation system
looks in the database to see what letters are possible and grays out letters that do not
apply.
How do I delete Personal Addresses, Previous
Destinations, or the Home Address?1. Press the INFO button. Select Setup > Personal Information to display the types
of information.
2. Select the type of address to delete.
3. Select Delete .
I cannot hear the navigation system voice.Press the INFO button. Select Setup and check that Volume is not set to Off.
2Display and Volume Settings P. 22
The voice control system is having difficulty
recognizing my voice commands.• Check that the vents are not blowing air onto the microphone on the ceiling, the
vehicle is as quiet as possible, and you are using the correct command when
speaking.
2 Voice Recognition P. 21
•Say d “Help” on any screen to see a list of the applicable voice commands.
The navigation system pronunciation of street names
in the guidance command or destination address
sounds strange.The basic guidance phrases use a studio-recorded voice, but street names are
pronounced using a machine-generated voice. Consequently, the name may be
mispronounced or sound strange at times.
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TroubleshootingMap, Voice, Entering Destinations
Troubleshooting
I cannot give voice commands.Make sure you selected “OK” at the Startup Confirmation screen.
2Start-up P. 18
I cannot select an option on the touch screen.To prevent driver distraction, certain touch screen functions and features are limited or
inoperable while the vehicle is moving. Use voice commands, or pull over to proceed.
The screen is bright when I drive at night.1. Check that the nighttime dashboard brig htness control is not set to maximum.
2. Press the INFO button. Select Setup > Other > Color > Map. Set the Night color to
Black for the best contrast.
2 Switching Display Mode Manually P. 27
The screen is dark when I drive during the day.Press the INFO button. Select Setup > Other > Color > Map. Set the Day color to
White for the best contrast.
2 Switching Display Mode Manually P. 27
How do I change or remove my PIN?1. Press the INFO button. Select Setup > Personal Information > PIN Number > GO
Home 1 PIN or GO Home 2 PIN or Address Book PIN .
2. Enter your existing PIN. You then have the choice to change or remove the PIN.
2PIN Numbers P. 37
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for personal addresses (User 1 or User
2)?Your dealer must reset the PIN for you.
Why is Call grayed out on the Calculate Route screen?Your phone is not paired to Bluetooth® HandsFreeLink® or, if paired, your phone is in
use.
ProblemSolution
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TroubleshootingGuidance, Routing
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route.
2Changing the Route Preference P. 78
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 177
The vehicle position icon is not following the road and
the “GPS icon” text in the upper left hand corner of
the screen is white or missing.• Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell phones,
or loose articles.
• Metallic tinting or other aftermarket devi ces can interfere with the GPS reception.
Please consult your dealer.
2 GPS System P. 174
The blue highlighted route and voice guidance
stopped or turned into a blue/pink dashed line before I
got to my destination.Your route has entered an unverified area.
2 Unverified Area Routing P. 42
How do I stop the map from rotating as I drive along?Select the map orientation icon on the map screen, or say d “Display north-up” to
change the map orientation.
Sometimes, I cannot select between the North-up and
Heading-up map orientations.The Heading-up map orientation can only be shown in the lower scales (1/20 - 1 mile
scales).
2 Map Scale and Functions P. 95
The “time to destination” display sometimes increases
even though I am getting closer to my destination.If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.This is normal. The navigation system is unaware of the width of intersections. Large
differences in vehicle position can indicate a temporary loss of the GPS signal.
2GPS System P. 174
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TroubleshootingGuidance, Routing
Troubleshooting
The screen is showing white dots as I drive along.These dots are called “breadcrumbs.” These are displayed if Off-road Tracking is set
to On and you drive more than 1/2 mile off mapped roads.
2Off-road Tracking P. 51
How do I remove the white dots (“breadcrumbs”)
from my screen?Press the INFO button. Select Setup > Other > Vehicle , and set Off-road Tracking
to Off , then return to the map.
2Off-road Tracking P. 51
A road that I selected to avoid is being used when
routing.When you “draw” your area to avoid, make sure to select sections of roads that
include at least one intersection.
2Avoiding Streets P. 100
My elevation (shown when I display the current
position) seems to fluctuate even though my elevation
has not changed.This is normal. The elevation can vary ±100 feet due to GPS calculation errors.
2GPS System P. 174
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GPS ante nna can receive signals from at least four
satellites. Try moving the vehicle into an open area. The elevation is also not displayed
if the calculated elevation is zero or below sea level.
ProblemSolution
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164
TroubleshootingUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
Display, Accessories
ProblemSolution
My city is not part of a fully verified detailed coverage
area.The mapping database is constantly undergoing revision. You can access the most
recent information on the internet.
2Map Coverage P. 177
Does the navigation system work outside North
America?The navigation system contains maps for th e 50 U.S. states, Canada, and Puerto Rico.
The navigation system will not work in Mexico or other countries.
2 Map Coverage P. 177
Can I play video DVDs in my navigation system?No. The navigation system is designed only to read music discs. If you experience any
problems that you cannot resolve, please contact your dealer.
How do I report errors I find in the database?Minor errors are bound to occur in a large da tabase. If you encounter major errors, see
2Reporting Errors P. 176
ProblemSolution
The display appears dim when starting the car in really
cold weather.This is normal. The display will become brighter after a few minutes.
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TroubleshootingMiscellaneous Questions
Troubleshooting
Miscellaneous Questions
ProblemSolution
My clock frequently changes forward and backward by
one hour.The clock setting is automatically updated based on your GPS location. If you live and
work on the boundary between two time zones, you can turn off this feature.
2Clock Adjustment P. 47
The clock changes even when I am not driving near a
time zone boundary.The time zone boundaries are only approximated in the navigation system. Depending
on the geography of the time zone boundary, the switch to a different zone can be
erratic.
2Clock Adjustment P. 47
My state does not observe daylight saving time. How
do I turn off this feature?Press the INFO button. Select Setup > Other > Clock Adjustment > Clock
Adjustment , and set Auto Daylight to Off .
2Clock Adjustment P. 47
Daylight saving time has started, but the navigation
system did not change time even though Auto
Daylight is set to ON.The automatic daylight saving time feature does not work in regions where the
daylight saving time system has not been adopted.
The navigation system automatic daylight feature is
not switching the navigation system clock on the
correct dates.Press the INFO button. Select Setup > Other > Clock Adjustment > Clock
Adjustment , and set Auto Daylight to On. Note that the automatic daylight feature
does not work in regions where the daylight saving time system has not been
adopted.
2 Clock Adjustment P. 47
The navigation system clock switched by one hour for
no apparent reason.You may be driving near a time zone boundary.
2Clock Adjustment P. 47
My battery was disconnected or went dead, and the
navigation system is asking for a code.Your vehicle comes with a label in the Owner’s Manual kit that includes the system’s
security code and serial number. You should keep this label in a safe place outside
your vehicle. If you cannot find it, contact your dealer.
How do I change the interface language?Press the INFO button. Select Setup > Other > Language , and set the language to
English , Français , or Español .
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Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The display temperature is too high! For protection,
the display will shut down.This message appears briefly when the display temperature is too high. The navigation
system turns off until the display cools down. The system turns back on automatically
when the display cools down.
The navigation system is unable to start due to
excessive heat. The system will start after the system
cools.The navigation system has difficulty accessing to the map database when the
temperature is high. The navigation system starts up automatically when the display
cools down.
Route has not been completed. Please try again from a
different location.This message appears when you are on a route to or from a new area that is not in the
database. Try planning a different route to or from a different location. If the error
persists or is shown for a wide area, see your dealer.
Destination is not in this database version. Please set
from map.The destination was not found in the data base. Try another destination nearby, or
select the destination from the map using the jo ystick. If the error persists or is shown
for a wide area, see your dealer.
No POI found...
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Error MessagesDisc Player
Troubleshooting
Disc Player
Error MessageCauseSolution
Bad Disc
Please Check Owners ManualServo error• Press the E (Eject) button and remove the disc, and check that the
error message is cleared.
• Check that the disc is not damaged or deformed, and insert the disc again.
2 Recommended Discs P. 122
• If the error message reappears, press the E button, and pull out
the disc.
• Insert a different disc. If the new disc plays, there is a problem with the first disc.
• If the error message repeats, or the disc cannot be removed, contact your dealer. Do not try to force the disc out of the player.
Mechanical error
Mecha ErrorMechanical error
Check DiscFocus error
Disc violates copyright
Disc not supported
Load error
UnsupportedAppears when an unsupported
disc is inserted.• If it appears when a supported di sc is inserted, reinsert the disc.
Unplayable FileAppears when the tracks on the
disc are DRM or an unsupported
format.• This error message appears for about three seconds, then plays the
next song.
The system cannot read the
track(s).• Check the tracks on the disc. There is a possibility that the tracks have been damaged.
Heat ErrorHigh temperature• Turn the audio system off and allow the player to cool down until the error message is cleared.
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