USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
•Ensure that you are using the
manufacturer’s cable.
•Ensure that the USB cable is
properly inserted into your
device and the USB port in the
vehicle.
•Ensure that your device does
not have an auto—install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Ensure that you are not leaving
your device in your vehicle
during very hot or cold
temperatures.
Bluetoothaudio
won’t stream.•This is a phone
dependent
feature.
•The device is
not connected.•Ensure that the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC doesn’t
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information.
The file may be
corrupted.
The song may
have copyright
protection which
does not allow it
to play.•Ensure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
Entertainment Systems
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To operate one-touch down, press the switch completely down to the
second detent and release quickly. The window will open fully.
Momentarily press the switch to any position to stop the window
operation.
One-touch up or down (all windows) (if equipped)
This feature allows the windows to open or close fully without holding
the control down.
To operate one-touch down, press the switch completely down to the
second detent and release quickly. The window will open fully.
Momentarily press the switch to any position to stop the window
operation.
To operate one-touch up, pull the switch completely up to the second
detent and release quickly. The window will close fully. Momentarily
press the switch to any position to stop the window operation.
Bounce-back (if equipped)
When an obstacle has been detected in the window opening as the
window is moving upward, the window will automatically move down
until the bounce-back position is reached.
Overriding the bounce-back feature
To override this protection function when there is a resistance, e.g. in
the winter, proceed as follows:
1. Close the window twice until it reaches the resistance and let it
reverse.
2. Close the window a third time to the resistance. The bounce-back
function is disabled and you can close the window manually. The window
will override the resistance and you can close it fully.
3. If the window does not close after the third attempt, contact your
authorized dealer as soon as possible.
Resetting the bounce-back feature
WARNING:The bounce-back function is deactivated until you
have reset the memory.
After the battery has been disconnected from the vehicle you must reset
the bounce-back memory separately for each window:
1. Lift and hold the switch until the window is fully closed, then release
the switch.
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2. Lift the switch again for one more second.
3. Press and hold the switch until the window is fully open, then release
the switch.
4. Lift and hold the switch until the window is fully closed.
5. Open the window and try to close it automatically.
6. Reset and repeat procedure if the window does not close
automatically.
Window lock
The window lock feature allows only
the driver and front passenger to
operate the power windows.
To lock out all the window controls
(except for the driver’s and front
passenger’s) press the control. A
light on the control will illuminate
when the windows are locked. Press
the control again to restore the window controls.
Accessory delay (if equipped)
With accessory delay, the window switches may be used for several
minutes after the ignition is turned off or until either front door is
opened.
INTERIOR MIRROR
The interior rear view mirror has two pivot points on the support arm
which lets you adjust the mirror up or down and from side to side.
WARNING:Do not adjust the mirror while the vehicle is in
motion.
Automatic dimming interior rear view mirror (if equipped)
The interior rear view mirror has an auto-dimming function. The
electronic day/night mirror will change from the normal (high reflective)
state to the non-glare (darkened) state when bright lights (glare) reach
the mirror. When the mirror detects bright light from behind the vehicle,
it will automatically adjust (darken) to minimize glare.
The mirror will automatically return to the normal state whenever the
vehicle is placed in R (Reverse) to ensure a bright clear view when
backing up.
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Turning off speed control
To turn off the speed control, press and release OFF or turn off the
ignition.
Note:When you turn off the speed control or the ignition, your speed
control set speed memory is erased.
STEERING WHEEL CONTROLS (IF EQUIPPED)
Audio control features (if equipped)
Press the arrow buttons on the right
side of the steering wheel to scroll
through various menu selections in
the display screen. Press OK to
select or deselect your choice.
MyFord Touch™ audio control
features (if equipped)
+ (Volume):Press to increase
the volume.
– (Volume):Press to decrease
the volume.
(Seek):Press to select
the previous/next radio station preset, CD track or satellite radio channel
preset (if equipped) depending on which media mode you are in.
M (Mode):Press repeatedly to scroll through available audio modes.
SYNChands-free control
feature (if equipped)
Press
to activate phone mode
or answer a phone call.
Press
to end call or exit phone
mode.
Pull
toward you and release to
use the voice command feature. You
will hear a tone and LISTENING will
appear in the radio display. Pull and hold
to exit voice command.
M
+
-
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+ (Volume):Press to increase the volume.
– (Volume):Press to decrease the volume.
(Seek):Press to select the previous/next radio station
preset, CD track or satellite radio channel preset (if equipped)
depending on which media mode you are in.
Refer toSYNCin theEntertainmentchapter.
MyFord Touch™ hands-free
control feature (if equipped)
Press
to activate phone mode
or answer a phone call.
Press
to end call or exit phone
mode.
Pull
toward you and release to
use the voice command feature. You
will hear a tone and LISTENING will
appear in the radio display. Pull and hold
to exit voice command.
Press either of the star buttons
to access one of your two favorite
shortcuts.
Refer to theIntroductionchapter in theMyFord Touch™supplement.
MOON ROOF (IF EQUIPPED)
The moon roof control is located on the overhead console.
WARNING:Do not let children play with the moon roof or leave
children unattended in the vehicle. They may seriously hurt
themselves.
WARNING:When closing the moon roof, you should verify that
it is free of obstructions and ensure that children and/or pets are
not in the proximity of the moon roof opening.
The moon roof is equipped with a one-touch, express opening and
closing feature. To stop motion at any time during the one-touch
operation, press the control a second time.
Note:The moon roof will open to the “comfort” position first before
opening all the way. The “comfort” position helps to alleviate rumbling
wind noise which may happen in the vehicle with the roof fully opened.
2
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MyKeyis successfully programmed. Make sure you label it so you can
distinguish it from the admin keys.Note:To program the optional
settings go to Step 2 in theProgramming MyKeyoptional settings
section. If your vehicle is equipped with remote start, see theUsing
MyKeywith remote start systemssection.
Note:All MyKeyscan be cleared within the same key cycle that a
MyKeywas created, otherwise an admin key is required to clear all
MyKeys. To clear all MyKeysgo to Step 2 in theClear MyKey
section.
Programming MyKeyoptional settings
Turn the ignition on using an admin key. To program the optional
settings, use the message center buttons to do the following:
1. Get into the main menu, select Settings then MyKey by pressing OK
or the > button.
2. Use the up or down arrow to get to any optional feature.
3. Press OK or the > button to bring up settings for the selected feature.
4. Press OK or the > button to make your choice.
Clear MyKey
To reset all MyKeysas admin keys, do the following:
1. Get into the main menu, select Settings then MyKey by pressing OK
or the > button.
2. Press the down arrow to get to Clear All and press the OK button.
3. Hold the OK button until ALL MYKEYS CLEARED is displayed.
Check MyKeysystem status
The vehicle information will provide the status of the following MyKey
parameters:
•MYKEY MILES — This odometer only tracks mileage when a MyKey
is used. If mileage does not accumulate as expected, then the MyKey
is not being used by the intended user. The only way to reset this
odometer to zero is by clearing MyKey. If this odometer is lower than
the last time you checked, then the MyKeysystem has been recently
cleared.
•# MYKEY(S) — Indicates how many MyKeysare programmed to the
vehicle. Can be used to detect deletion of a MyKey.
•# ADMIN KEY(S) — Indicates how many admin keys are programmed
to the vehicle. Can be used to detect if an additional spare key has
been programmed to the vehicle.
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Refer toMessage centerin theInstrument Clusterchapter for vehicle
information displays.
Using MyKeywith remote start systems
MyKeyis not compatible with non-Ford approved aftermarket remote
start systems. If you choose to install a remote start system please see
your authorized dealer for a Ford-approved remote start system.
Vehicles equipped with traditional keys:
When using a Ford-approved remote start system, the default settings
will recognize the remote start system as an additional admin key with
its associated privileges. Owners of vehicles equipped with traditional
keys should program the remote start system as a MyKeyin addition to
the key that they have already programmed as a MyKey. To program
the remote start system as a MyKey, do the following:
1. Enter the vehicle and close all doors.
2. Remote start the vehicle using a remote start fob.
3. Follow Steps 1-3 in theCreate a MyKeysection.
Vehicles equipped with an intelligent access key (push button
start)
•It is not possible to program the remote start system as a MyKeyon
vehicles equipped with intelligent access key (push button start).
Therefore, you should treat the remote start fob as you would any
other admin key. When the vehicle is started using remote start, the
system will stall the engine when you either enter the vehicle or shift
the vehicle into gear. Prior to the engine stall, the vehicle will have
administrative privileges. When you restart the engine, the vehicle will
identify the user as an admin or MyKeydriver depending on the
settings of the actual key used to start the vehicle.
Note:For all vehicles, the number of MYKEY(S) or ADMIN KEY(S) that
is displayed in the MyKeyvehicle information menus will include the
remote start system as an additional key in the total count. See the
Check MyKeysystem statussection.
Note:For all vehicles with remote start installed, it is possible to
program all ’real’ keys as MyKeys, in which case, you will need to use
your remote start system to reset all MyKeysas admin keys by doing
the following:
1. Enter the vehicle, close all doors.
2. Remote start the vehicle using your remote start fob.
3. Follow Steps 1-3 in theClear MyKeysection.
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WARNING:The EPS has diagnostics checks that continuously
monitor the EPS to ensure proper operation of the electronic
system. When an electronic error is detected, the message STEERING
ASSIST FAULT SERVICE REQUIRED will be displayed in the message
center. If this happens, stop the vehicle in a safe place and turn off the
engine. After at least 10 seconds, reset the system by restarting the
engine, and watch the message center for STEERING ASSIST FAULT
SERVICE REQUIRED. If the message returns, or returns while driving,
take the vehicle to your dealer to have it checked. With the message
displayed, the steering assist is turned off, making the vehicle harder
to steer.
If the steering wanders or pulls, check for:
•an improperly inflated tire.
•uneven tire wear.
•loose or worn suspension components.
•loose or worn steering components.
•improper steering alignment.
A high crown in the road or high crosswinds may also make the steering
seem to wander/pull.
BRAKE-SHIFT INTERLOCK
This vehicle is equipped with a brake-shift interlock feature that prevents
the gearshift lever from being moved from P (Park) when the ignition is
in the on position unless the brake pedal is pressed.
If you cannot move the gearshift lever out of P (Park) with ignition in
the on position and the brake pedal pressed, it is possible that a fuse has
blown or the vehicle’s brake lamps are not operating properly. Refer to
Fuses and relaysin theRoadside Emergencieschapter.
If the fuse is not blown and the brake lamps are working properly, the
following procedure will allow you to move the gearshift lever from P
(Park):
Driving
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