2012 FORD FOCUS ELECTRIC service

WARNING:Remember that even advanced technology cannot
defy the laws of physics. It’s always possible to lose control of a
vehicle due to inappropriate driver input for the conditions. Aggressive
driving on any road condition can cause you to lose control of your
vehicle increasing the risk of personal injury or property damage.
Activation of the AdvanceTrac system is an indication that at least
some of the tires have exceeded their ability to grip the road; this could
reduce the operator’s ability to control the vehicle potentially resulting
in a loss of vehicle control, vehicle rollover, personal injury and death. If
your AdvanceTrac system activates, SLOW DOWN.
WARNING:If a failure has been detected within the
AdvanceTrac system, the stability control light will illuminate
steadily. Have the system serviced by an authorized dealer immediately.
The AdvanceTrac system automatically enables each time the motor is
started. All features of the AdvanceTrac system (TCS and ESC) are
active and monitor the vehicle from start-up. However, the system will
only intervene if the driving situation requires it.
The AdvanceTrac system includes a stability control light in the
instrument cluster. The stability control light in the instrument cluster
will illuminate temporarily during start-up as part of a normal system
self-check, or during driving if a driving situation causes the
AdvanceTrac system to operate. If the stability control light illuminates
steadily, have the system serviced by an authorized dealer immediately.
When AdvanceTrac performs a normal system self-check, some drivers
may notice a slight movement of the brake, and/or a rumble, grunting, or
grinding noise after startup and when driving off.
When an event occurs that activates AdvanceTrac, you may experience
the following:
• A slight deceleration of the vehicle
• The stability control light will flash.
• A vibration in the pedal when your foot is on the brake pedal
• If the driving condition is severe and your foot is not on the brake, the
brake pedal may move as the systems applies higher brake forces. You
may also hear a whoosh of air from under the instrument panel during
this severe condition.
• The brake pedal may feel stiffer than usual.
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Switching off traction control
If the vehicle is stuck in snow, mud or sand, and seems to lose power,
switching off the traction control feature of the AdvanceTracsystem
may be beneficial because the wheels are allowed to spin. This will
restore full power and will enhance momentum through the obstacle.
The traction control system can be turned off through the message
center. See Message center in theInstrument Cluster chapter for more
information. If you switch off the traction control, the stability control off
light will illuminate steadily. Selecting traction control on will turn off the
stability control off light.
Steering
Your vehicle is equipped with an Electric Power Steering (EPS) system.
There is no fluid reservoir to check or fill.
If your vehicle loses electrical power while you are driving (or if the
ignition is turned off), you can steer the vehicle manually, but it takes
more effort. Under extreme usage conditions, the steering effort may
increase. This occurs to prevent overheating and permanent damage to
your steering system. If this should occur, you will neither lose the ability
to steer the vehicle manually nor will it cause permanent damage.
Typical steering and driving maneuvers will allow the system to cool and
steering assist will return to normal.
The EPS system has diagnostic checks that continuously monitor the
EPS system to ensure proper operation. When a system error is
detected, the following message STEERING ASSIST FAULT SERVICE
REQUIRED, STEERING FAULT SERVICE NOW, STEERING LOSS STOP
SAFELY may display in the multifunction display. Refer to the Message
center in theInstrument Cluster chapter for more information.
WARNING:The EPS has diagnostics checks that continuously
monitor the EPS to ensure proper operation of the electronic
system. When an electronic error is detected, the message STEERING
ASSIST FAULT SERVICE REQUIRED will be displayed in the message
center. If this happens, stop the vehicle in a safe place and turn off the
engine. After at least 10 seconds, reset the system by restarting the engine,
and watch the message center for STEERING ASSIST FAULT SERVICE
REQUIRED. If the message returns, or returns while driving, take the
vehicle to your dealer to have it checked. With the message displayed, the
steering assist is turned off, making the vehicle harder to steer.
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ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card
included in your Owner manual portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement cost is the customer’s
responsibility).
• fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
• winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
• towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
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Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner’s information
portfolio in the glove compartment.
U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.
Vehicles sold in Canada : Getting roadside assistance
Canadian customers who require roadside assistance, call
1–800–665–2006.
Vehicles sold in Canada : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In Canada, the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and benefits may differ from the U.S.
coverage. Please refer to your Warranty Guide or visit our website at
www.ford.ca for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD WARNING FLASHERSThe hazard flasher control is located on the instrument panel
by the radio. Use it when your vehicle is disabled and is
creating a safety hazard for other motorists.
• Press the flasher control and all front and rear direction signals will
flash.
• Press the flasher control again to turn them off.
Note: With extended use, the flashers may run down your 12 volt
battery.
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CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
Note:The tire pressure monitoring system (TPMS) indicator light will
illuminate when the spare tire is in use. To restore the full functionality
of the monitoring system, all road wheels equipped with tire pressure
monitoring sensors must be mounted on the vehicle.
Have a flat serviced by an authorized dealer in order to prevent damage to
the TPMS sensors, refer to Tire pressure monitoring system (TPMS) in
the Tires, Wheels and Loading chapter. Replace the spare tire with a road
tire as soon as possible. During repairing or replacing of the flat tire, have
the authorized dealer inspect the TPMS sensor for damage.
WARNING: The use of tire sealants may damage your tire
pressure monitoring system (TPMS) and should not be used.
However, if you must use a sealant, the TPMS sensor and valve stem on
the wheel must be replaced by an authorized Ford dealer.
WARNING: Refer toTire pressure monitoring system (TPMS)
in the Tires, Wheels and Loading chapter for important
information. If the tire pressure monitor sensor becomes damaged, it
will no longer function.
Dissimilar Spare Tire and Wheel Assembly Information
WARNING: Failure to follow these guidelines could result in an
increased risk of loss of vehicle control, injury or death.
If you have a dissimilar spare tire and wheel assembly , then it is
intended for temporary use only. This means that if you need to use it,
you should replace it as soon as possible with a road tire and wheel
assembly that is the same size and type as the road tires and wheels that
were originally provided by Ford. If the dissimilar spare tire or wheel is
damaged, it should be replaced rather than repaired.
A dissimilar spare tire and wheel assembly is defined as a spare tire or
wheel that is different in brand, size or appearance from the road tires
and wheels and can be one of three types:
1. T-type mini-spare: This spare tire begins with the letter “T” for tire
size and may have “Temporary Use Only” molded in the sidewall
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The usage of a full-size dissimilar spare tire and wheel assembly can lead
to impairment of the following:
•Handling, stability and braking performance
• Comfort and noise
• Ground clearance and parking at curbs
• Winter weather driving capability
• Wet weather driving capability
• All-wheel driving capability (if applicable)
• Load leveling adjustment (if applicable)
When driving with the full-size dissimilar spare tire and wheel assembly,
additional caution should be given to:
• Towing a trailer
• Driving vehicles equipped with a camper body
• Driving vehicles with a load on the cargo rack
Drive cautiously when using a full-size dissimilar spare tire and wheel,
and seek service as soon as possible.
TEMPORARY MOBILITY KIT
Note: The temporary mobility kit sealant compound in the canister is to
be used for one tire only. See your Ford authorized dealer for additional
replacement sealant canisters.
The temporary mobility kit is located in the floor of the cargo area. The
temporary mobility kit consists of an air compressor to reinflate the tire
and a sealing compound in a canister that will seal most punctures
caused by nails or similar objects. This kit will provide a temporary seal
allowing you to drive your vehicle up to 120 miles (200 km) at a
maximum speed of 50 mph (80 km/h).
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member of a roadside assistance program, your
roadside assistance service provider.
It is recommended that your vehicle be towed with a wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift equipment,
the front wheels (drive wheels) must be placed on a dolly to prevent
damage to the transmission.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to perform
all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com
These are some of the items that can be found online:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
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