2012 FORD FOCUS ELECTRIC phone

GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training,
equipment or both, so not all authorized dealers are authorized to perform
all warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraft parts, or remanufactured or other parts that are authorized by
Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
www.fordowner.com
These are some of the items that can be found online:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
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In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
• Your telephone number (home and business)
• The name of the authorized dealer and city where located
• The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
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If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
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Note:Do not pull the wall plug
from the wall while the vehicle is
charging. Doing so may damage the
outlet and the cord.
To disconnect the charging coupler:
1. Press the button on the charging
coupler.
2. While holding the button, remove
the charging coupler from the
vehicle’s charge port receptacle.
3. Close the charge port door by pressing the indentation on the charge
port door. Continue pressing the indentation while the door rotates
counter clockwise and closes.
Convenience Charging and MyFord Mobile
The setting up of the charging convenience features is primarily done
with the MyFord Mobile smart phone application. Visit myfordmobile.com
for more complete information and to set up your MyFord Mobile
account.
Your electric vehicle also has some convenience features to improve your
charging experience:
• Value Charge: The vehicle schedules charging at the lowest available
utility rates. Contact your utility company to see what rates are
available.
• Charge Now: Fully charge your vehicle at the quickest rate. The
vehicle starts charging immediately after you connect the charging
coupler into the vehicle.
• My GO Time: Setting My GO times through the MyFord Mobile
application allows you to set charging schedules and cabin
preconditioning settings so your vehicle is ready to drive when you
are. By setting a My GO time the vehicles charge can be completed
before your next set drive time. A calendar view allows you to
program two My GO Times per day for each of the seven days of the
week. Remember, your vehicle must be plugged in for My GO time to
work.
• Cabin Preconditioning: Get the most miles out of every charge by
preconditioning your vehicle while it’s still plugged in and charging.
Use your smart phone to set the cabin temperature and departure
time before you leave so you use energy from your home wall outlet
instead of your battery to heat or cool your vehicle.
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ACCESSORIES
For a complete listing of the accessories that are available for your
vehicle, please contact your dealer or visit our online store at:
Accessories.Ford.com(U.S. only).
Ford Custom Accessories are available for your vehicle through your
local Ford or Ford of Canada dealer. Ford Motor Company will repair or
replace any properly dealer-installed Ford Custom Accessories found to
be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessories. The accessories will be warranted for whichever provides
you the greatest benefit:
• 12 months or 12,000 miles (20,000 km) (whichever occurs first), or
• the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
• When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
• The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
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if: (a) you retain no copies of the Data; (b) the recipient agrees to the
terms of this End User License Agreement; and (c) you transfer the Data
in the exact same form as you purchased it by physically transferring the
original media (e.g., the CD-ROM or DVD you purchased), all original
packaging, all Manuals and other documentation. Specifically, Multi-disc
sets may only be transferred or sold as a complete set as provided to you
and not as a subset thereof.
Additional License Limitations:Except where you have been
specifically licensed to do so by NT in a separate written agreement, and
without limiting the preceding paragraph, your license is conditioned on
use of the Data as prescribed in this agreement, and you may not (a) use
this Data with any products, systems, or applications installed or
otherwise connected to or in communication with vehicles capable of
vehicle navigation, positioning, dispatch, real time route guidance, fleet
management or similar applications; or (b) with, or in communication
with, including without limitation, cellular phones, palmtop and handheld
computers, pagers, and personal digital assistants or PDAs.
WARNING: This Data may contain inaccurate or incomplete
information due to the passage of time, changing circumstances,
sources used and the nature of collecting comprehensive geographic
Data, any of which may lead to incorrect results.
No Warranty: This Data is provided to you “as is”, and you agree to use it
at your own risk. NT and its licensors (and their licensors and suppliers)
make no guarantees, representations or warranties of any kind, express or
implied, arising by law or otherwise, including but not limited to, content,
quality, accuracy, completeness, effectiveness, reliability, fitness for a
particular purpose, usefulness, use or results to be obtained from this Data,
or that the Data or server will be uninterrupted or error free.
Disclaimer of Warranty: NT AND ITS LICENSORS (INCLUDING
THEIR LICENSORS AND SUPPLIERS) DISCLAIM ANY WARRANTIES,
EXPRESS OR IMPLIED, OF QUALITY, PERFORMANCE,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGEMENT. Some States, Territories and Countries do not
allow certain warranty exclusions, so to that extent the above exclusion
may not apply to you.
Disclaimer of Liability: NT AND ITS LICENSORS (INCLUDING THEIR
LICENSORS AND SUPPLIERS) SHALL NOT BE LIABLE TO YOU IN
RESPECT OF ANY CLAIM, DEMAND OR ACTION, IRRESPECTIVE OF
THE NATURE OF THE CAUSE OF THE CLAIM, DEMAND OR ACTION
ALLEGING ANY LOSS, INJURY OR DAMAGES, DIRECT OR INDIRECT,
Appendices 369
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911 Assist™ ................................97
A
Accessing and using your
USB port ......................................75
Accessing your calendar ............96
Accessory delay ........................143
Adding (pairing) a phone ..........84
AdvanceTrac ..............................258
Airbag supplemental restraint
system ........................194, 202, 204and child safety seats ............196
description ..............194, 202, 204
disposal ....................................207
driver airbag ............196, 203, 205
indicator light .................201, 207
operation .................196, 203, 205
passenger airbag .....196, 203, 205
side airbag ...............................202
Air conditioning ........................123
Air filter, cabin ..........................336
Ambient mood/lighting .............133
AM/FM .........................................62
Anti-lock brake system
(see Brakes) ..............................256
Anti-theft system ..............170, 172 arming the system ..........171–172
disarming a triggered
system .....................................172
triggering .................................172
Audio system Single CD ..................................39
Audio system (see Radio) .........39
Automatic transaxle fluid, adding ............................334 fluid, checking ........................334
Automatic transmission ............264 fluid, refill capacities ..............337
fluid, specification ..................337
Auxiliary Input Jack ...................72
Auxiliary input jack
(Line in) ......................................40
Auxiliary powerpoint ................141
A/V inputs ....................................81
B
Battery .......................................322 acid, treating emergencies .....322
jumping a disabled battery ....299
maintenance-free ....................322
replacement, specifications ...336
servicing ..................................322
traction battery pack
assembly ..................................324
Belt-Minder .............................190
Blind spot mirror ......................273
Booster seats .............................221
Brakes ................................255–256 anti-lock ...................................256
anti-lock brake system (ABS)
warning light ...........................256
fluid, checking and adding ....334
fluid, refill capacities ..............337
fluid, specifications .................337
lubricant specifications ..........337
parking ....................................257
shift interlock ..........................262
Break-in period .............................6
Bulbs ..........................................134
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C
Capacities for refilling fluids ....337
Cargo management system ......154
CD ................................................39
CD player ....................................74
CD voice commands ...................74
Cell phone use ............................13
Changing a tire .........................287
Child safety seats ......................212attaching with tether
straps .......................................219
in front seat ............................213
in rear seat ..............................213
LATCH .....................................216
recommendations ...................210
Child safety seats -
booster seats .............................221
Cleaning the touchscreen ..........51
Cleaning your vehicle engine compartment ..............313
instrument panel ....................315
interior .....................................316
plastic parts ............................314
washing ....................................312
waxing .....................................312
wheels ......................................313
wiper blades ............................314
Climate control (see Air
conditioning or Heating) ..........123
Climate voice commands .........111
Clock ..........................................101
Console ......................................140
Controls steering column ......................148
Coolant ......................................331 checking and adding ..............331 refill capacities ........................337
specifications ..........................337
Cruise control
(see Speed control) ..................146
Customer Assistance ................275 Ford Extended Service
Plan ..................................342, 345
Getting assistance outside
the U.S. and Canada ..............308
Getting roadside assistance ...275
Getting the service you
need .........................................304
Ordering additional owner’s
literature .................................310
Utilizing the
Mediation/Arbitration
Program ...................................308
D
Daytime running lamps
(see Lamps) ..............................129
Dipstick automatic transmission
fluid ..........................................334
Display settings .........................101
Doors central unlocking ....................161
Driving under special
conditions ..................................266 through water .........................274
E
Emergencies, roadside jump-starting ..........................299
End user license agreement ....356
Engine cleaning ...................................313
service points ..........................320
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