GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend you return to your selling
authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your
vehicle to the authorized dealer. Repairs will be made using Ford or
Motorcraftparts, or remanufactured or other parts that are authorized
by Ford.
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
Online
Additional information and resources are available online at
fordowner.com
These are some of the items that can be found online:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
Customer Assistance
276
2012 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional assistance
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies, please contact the Ford Customer Relationship Center
In order to help you serve you better, please have the following
information available when contacting a Customer Relationship Center:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be submitted to the BBB
AUTO LINE before taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state laws. This dispute
handling procedure is not required prior to enforcing state created rights
or other rights which are independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
Customer Assistance
277
2012 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
If your vehicle must be serviced while you are traveling or living in
Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel, contact the nearest authorized
dealer. If the authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS & GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the U.S. Virgin Islands, please feel
free to call our Toll-Free Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while you are traveling or living in
Puerto Rico, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford International Business Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you are traveling or living in the
Middle East, contact the nearest authorized dealer. If the authorized
dealer cannot help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait: 24810575
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com
Customer Assistance
281
2012 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
Peace of mind
•Keyless entry keypad•Seat covers*
•Remote start•Car covers*
•Wheel locks
•Bumper mounted parking sensors*
*Ford Licensed Accessories (FLA) are warranted by the accessory
manufacturer’s warranty. Ford Licensed Accessories are fully designed
and developed by the accessory manufacturer and have not been
designed or tested to Ford Motor Company engineering requirements.
Contact your Ford dealer for details regarding the manufacturer’s limited
warranty and/or a copy of the FLA product limited warranty offered by
the accessory manufacturer.
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Any non-Ford custom electrical or electronic accessories or
components that are added to the vehicle by the authorized dealer or
the owner, may adversely affect battery performance and durability,
and may also adversely affect the performance of other electrical
systems in the vehicle.
Accessories
328
2012 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
911 Assist™ ................................68
A
Accessing call history/phone
book during active call ...............51
Accessing your media menu
features ........................................79
Accessing your phone menu
features ........................................55
Active call menu options ...........51
Advanced menu options .......63, 85
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ................................63
AdvanceTrac ..............................240
Airbag supplemental restraint
system ........................168, 177, 180
and child safety seats ............170
description ..............168, 177, 180
disposal ....................................183
driver airbag ............170, 178, 181
indicator light .................177, 183
operation .................170, 178, 181
passenger airbag .....170, 178, 181
side airbag ...............................177
Air cleaner filter .......317–318, 320
Ambient mood/lighting .............108
Antifreeze
(see Engine coolant) ................299
Anti-lock brake system
(see Brakes) ..............................238
Anti-theft system ..............143, 145
arming the system ..........144–145disarming a triggered
system .....................................145
triggering .................................145
AppLink™ ...................................73
Armrests ....................................150
Audio system (see Radio) ...23, 28
Automatic transmission ............246
driving an automatic
overdrive .................................246
fluid, adding ............................316
fluid, checking ........................316
Auxiliary input jack (Line in) ....33
Auxiliary power point ...............120
B
Battery .......................................297
acid, treating emergencies .....297
jumping a disabled battery ....271
maintenance-free ....................297
replacement, specifications ...320
servicing ..................................297
Belt-Minder.............................163
Blind spot mirror ......................253
Booster seats .............................198
Brakes ................................237–238
anti-lock ...................................238
anti-lock brake system (ABS)
warning light ...........................238
fluid, checking and adding ....316
fluid, refill capacities ..............321
fluid, specifications .................321
lubricant specifications ..........321
parking ....................................239
shift interlock ..........................244
Break-in period .............................5
Bulbs ..........................................109
Index
350
2012 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
C
Capacities for refilling fluids ....321
Cell phone use ..............................8
Changing a tire .........................265
Child safety seats ......................188
attaching with tether straps ..195
in front seat ............................189
in rear seat ..............................189
LATCH .....................................192
recommendations ...................186
Child safety seats -
booster seats .............................198
Cleaning your vehicle
engine compartment ..............286
instrument panel ....................288
interior .....................................289
plastic parts ............................287
washing ....................................284
waxing .....................................284
wheels ......................................285
wiper blades ............................287
Clock ................................19, 23, 28
Clutch
fluid ..........................................316
operation while driving ..........249
recommended shift speeds ....249
Connecting a digital media
player to SYNC.........................75
Console ......................................120
Controls
steering column ......................127
Coolant
checking and adding ..............299
refill capacities ................303, 321
specifications ..........................321
Cruise control
(see Speed control) ..................125Customer Assistance ................255
Ford Extended Service
Plan ..................................329, 332
Getting assistance outside
the U.S. and Canada ..............280
Getting roadside assistance ...255
Getting the service you
need .........................................276
Ordering additional owner’s
literature .................................282
Utilizing the
Mediation/Arbitration
Program ...................................280
D
Daytime running lamps
(see Lamps) ..............................105
Dipstick
automatic transmission
fluid ..........................................316
engine oil .................................295
Doors
central unlocking ....................133
Driving under special
conditions ..................................248
through water .........................254
E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................271
running out of fuel .........270, 308
Emission control system ..........313
End user license agreement ......92
Engine ................................323–324
cleaning ...................................286
coolant .....................................299
idle speed control ...................297
Index
351
2012 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
J
Jack ............................................265
positioning ...............................265
storage .....................................265
Joining two calls
(multiparty/conference call) ......51
Jump-starting your vehicle ......271
K
Keyless entry system
autolock ...........................133–134
Keys ...................................130, 144
positions of the ignition .........230
L
Lamps
bulb replacement
specifications chart ................109
daytime running light .............105
headlamps ...............................104
instrument panel, dimming ...105
interior lamps .........107–108, 110
replacing bulbs .......................110
LATCH anchors .........................192
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........238
Load limits .................................221
Locks
autolock ...........................133–134
childproof ................................135
Lubricant specifications ...........321
Lug nuts ....................................270
M
Manual transmission .................249fluid capacities ........................321
lubricant specifications ..........321
reverse .....................................250
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ............................84
Media menu layout .....................78
Message center .....................17–18
warning messages .....................19
Mirrors ...............................123–124
automatic dimming rearview
mirror ......................................123
heated ......................................124
side view mirrors (power) .....124
signal .......................................125
Moon roof ..................................127
Motorcraftparts ..............290, 320
O
Octane rating ............................307
Oil (see Engine oil) ..................295
P
Pairing other phones ..................48
Pairing your phone for the first
time ..............................................47
Parking brake ............................239
Parts
(see Motorcraftparts) ...........320
Passenger Occupant
Classification Sensor .................156
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ............................62
Phone dependent features .........46
Phone menu layout ....................54
Index
353
2012 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)
Phone redial ................................55
Playing music (by artist,
album, genre, playlist, tracks,
similar) ........................................80
Power distribution box
(see Fuses) ...............................261
Power door locks ......................132
Power mirrors ...........................124
Power point ...............................120
Power steering ..................243–244
Power Windows .........................121
Privacy information ....................43
Push button start system .........233
Putting a call on/off hold ...........51
R
Radio ......................................23, 28
Receiving a text message ...........57
Recommendations for
attaching safety restraints for
children ......................................186
Relays ........................................257
Remote entry system ...............137
illuminated entry ....................143
locking/unlocking doors .........139
opening the trunk ...................139
replacement/additional
transmitters .....................141, 143
replacing the batteries ...........139
Roadside assistance ..................255
S
Safety belts (see Safety
restraints) ..................158–160, 162
Safety defects, reporting ..........283Safety information ......................43
Safety restraints ........158–160, 162
Belt-Minder...........................163
extension assembly ................162
for adults .........................159–160
for children .............................184
Occupant Classification
Sensor ......................................156
warning light and chime ........163
Safety restraints - LATCH
anchors ......................................192
Safety seats for children ..........188
Safety Compliance
Certification Label ....................324
Satellite Radio Information ........38
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............339
Seats ..........................................146
child safety seats ....................188
heated ......................................150
SecuriLock passive anti-theft
system ........................................143
Selecting your media source
(USB, Line in, BT audio) ...........79
Servicing your vehicle ..............291
Setting the clock .............19, 23, 28
Side air curtain .........................180
SOS Post Crash Alert ...............183
Spark plugs,
specifications .............320, 323–324
Specification chart, lubricants .321
Speed control ............................125
Starting your
vehicle ........................230–231, 233
jump starting ..........................271
Index
354
2012 Fiesta(fie)
Owners Guide, 1st Printing
USA(fus)