2012 FORD FIESTA Sync

Tracks: Allows you to search for and play a specific track which has
been indexed. SYNC will list your tracks alphabetically in flat file mode.
If there are more than 255, SYNC will automatically organize them into
alphabetical categories.
•Press OK to select. Then scroll to select the desired track and
press OK.
Explore USB:Allows you to explore through all supported digital media
on your media device connected to the USB port.Note:When exploring,
you will only be able to view media content which is compatible with
SYNC. You may have other files saved with various extensions, but they
will not be visible.
•Press OK to select. Then scroll to explore indexed media on your
flash drive.
Similar Music:Allows you to play music similar to what is currently
playing from the USB port. The system uses the metadata information of
each song to compile a playlist for you.
•
Press OK to select. The system will create a new list of similar
songs and begin playing.Note:Your metadata tags must be
populated in order for this feature to include each track.
Note:With certain playing devices, if your metadata tags are not
populated, the tracks won’t be available in voice recognition, play
menu or similar music. However, if you place these tracks onto your
playing device in “Mass Storage Device Mode”, they will be available
in voice recognition, play menu browsing and similar music.
“Unknown” will be placed into any unpopulated metadata tag.
Return: Press OK to exit the current menu.
System settings
System settings provide access to yourBluetooth DevicesandAdvanced
menu features.
TheBluetooth Devicesmenu allows you to add, connect and delete a
device as turn theBluetoothfeature on and off.
YourAdvancedmenu allows you to access and set prompts, languages,
defaults and perform a master reset.
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Bluetooth Device menu options
This menu allows you to add, connect and delete devices as well as turn
Bluetoothon and off.
To access:
1. Press AUX and then MENU.
2. WhenMedia Player Menuis selected, press OK.
3. Scroll untilSystem Settingsappears and select OK.
4. Scroll untilBluetooth Devicesappears.
5. Press OK and then scroll to select from the following:
Add Bluetooth Device: This is a speed dependent featurewhich
allows you to pair additional devices to the system.
1. Press OK to select and press OK again whenFind SYNCappears
in the display.
2. Follow the directions in your phone’s user guide to put your phone
into discovery mode. A six digit PIN will appear in the display.
3. When prompted on your phone’s six digit display, enter the PIN.
You can now change SYNC sources to BT Audio and stream music
from your device.
Connect Bluetooth Device: Allows you to connect a previously paired
Bluetoothenabled phone.
1. Press OK to select and view a list of devices.
2. Scroll until the desired device is chosen and press OK to connect
the device.
Set Bluetooth On/Off: Allows you to turn theBluetoothfeature on /off.
•Press OK and scroll to toggle between On and Off. When the
desired selection is chosen, press OK.
Note:Turning OffBluetoothwill disconnect allBluetoothdevices
and deactivate allBluetoothfeatures.
Delete Device: Allows you to delete a paired media device.
•Press OK and scroll to select the device. Press OK to confirm.
Delete All Devices: Allows you to delete all previously paired devices.
•Press OK to select.
Return: Press OK to exit the current menu.
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Advanced menu options
This menu allows you to access settings such as prompts, language,
performing a master reset as well as returning to factory defaults.
To access:
1. Press AUX and then MENU.
2. WhenMedia Player Menuis selected, press OK.
3. Scroll untilSystem Settingsappears and select OK.
4. Scroll untilAdvancedappears.
5. Press OK and then scroll to select from the following:
Prompts: Prompts from SYNC can help guide you via questions, helpful
hints or ask you for a specific action. To turn these prompts on or off:
1. Press OK to select and scroll to select between on or off.
2. Press OK when the desired selection appears in the display.
SYNC will take you back to the Advanced menu.
Languages: Allows you to choose from three languages:English,
FrancaisandEspanol. Once selected, all of SYNC’s radio displays and
prompts will be in the selected language.
1. Press OK to select and then scroll throughEnglish,Francais
andEspanol.
2. Press OK when the desired selection appears in the display.
Note:If you change the language setting, the display will indicate
that the system is updating. When complete, SYNC will take you
back to theAdvancedmenu.
Factory Defaults: Allows you to return to the factory default settings.
This selection will NOT erase your indexed information (phonebook, call
history, text messages and paired devices).
1. Press OK to select and then press OK again whenRestore
Defaults?appears in the display.
2. Press OK to confirm.
Master Reset: Allows you to completely erase ALL information stored
on SYNC (all phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
•Press OK to select. The display will indicate when complete and
SYNC will take you back to theAdvancedmenu.
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Application (if available):You can download new software application
(if available) and then load the desired applications onto SYNC through
your USB port. Refer to the web site for more information.
Return: Press OK to exit the current menu.
Troubleshooting
Your SYNCsystem is easy to use. However, should questions arise,
please refer to the tables below as well as theHelpful Hintssection that
follows.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SyncMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)Possible Solution(s)
There seems to be
a lot of
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting the
performance of
SYNC.Review your phone’s user guide
regarding audio adjustments.
During a call, I can
hear the other
person but they
can’t hear me.Possible phone
malfunction.Try turning off the device,
resetting or removing the battery
of the device and try again.
SYNC is not able
to download my
phonebook.•This is a phone
dependent feature.
•Possible phone
malfunction.•Go to the web site to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device, then try
again.
•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the “SYNCmyphone”
feature available on the web site.
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Phone issues
Issue Possible
Cause(s)Possible Solution(s)
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try ’pushing’ your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or special
ring tones associated with the
missing contact.
I’m having trouble
connecting my
phone to SYNC.•This is a phone
dependent feature.
•Possible phone
malfunction.•Go to the web site to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device then try
again.
•Try deleting your device from
SYNC, and deleting SYNC on your
device then try to pair again.
•Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•This is a phone
dependent feature.
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device then try
again.
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USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
•Ensure that you are using the
manufacturer’s cable.
•Ensure that the USB cable is
properly inserted into your device
and the USB port in the vehicle.
•Ensure that your device does
not have an auto—install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Ensure that you are not leaving
your device in your vehicle during
very hot or cold temperatures.
Bluetoothaudio
won’t stream.•This is a phone
dependent feature.
•The device is
not connected.•Ensure that the device is
connected to SYNC and that you
have pressed play on your device.
SYNC doesn’t
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information.
The file may be
corrupted.
The song may
have copyright
protection which
does not allow it
to play.•Ensure that all song details are
populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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Vehicle Health Report/Services
(Traffic, Directions and Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report isn’t
activated.Your account may
not be activated
on the web site or
you may have the
wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
Ensure that you have registered
your account on the website.
•Ensure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the report
on the web site, or
I received a
system error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging back
out. Then, log back in and change
it back to your preferred dealer
and retrieve the report.
I’m unable to
submit a report.•This could be
due to your
phone’s
compatibility, bad
signal strength or
your phone may
not be activated
on the web site.•Update your mobile number in
your account on the web site.
•Ensure that you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated.
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
Ensure that you have registered
your account on the web site.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
Ensure that the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what I
am saying.•You may be
using the wrong
voice commands.
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective chapters.
•Be aware that SYNC’s
microphone is either in your rear
mirror or in the headliner just
above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands.
•You may not be
saying the name
exactly as it is
saved.
•The system may
not be “reading”
the name the same
way you are saying
it.•Review the media voice
commands at the beginning of the
media chapter.
•Say the song or artist exactly as
they are listed. If you say, “Play
Artist Prince”, the system will not
play music by Prince and the
Revolution or Prince and the New
Power Generation.
•Ensure that you are saying the
complete title such as “California
remix featuring Jennifer Nettles”.
•If the songs are saved in all
CAPS, you will have to spell them.
LOLA will require you to say, “
Play L-O-L-A”
•Don’t use special characters in
the title as the system will not
recognize them.
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