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ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
• 24-hours, seven days a week
• for the coverage period listed on the Roadside Assistance Card
included in your Owner manual portfolio.
Roadside assistance will cover:
• a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement cost is the customer’s
responsibility).
• fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
• winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
• towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the owner’s information
portfolio in the glove compartment. Roadside Emergencies
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Fuse/Relay
Location Fuse Amp
Rating Protected Circuits
12 15A Interior lighting, Lighted running
board lamps
13 15A Right turn signals and brake
lamps, Right trailer tow (TT) stop
turn relay
14 15A Left turn signals and brake lamps,
Left TT stop turn relay
15 15A High-mounted stop lamps, Backup
lamps, TT backup relay
16 10A Right low beam headlamp
17 10A Left low beam headlamp
18 10A Keypad illumination, Passive
anti-theft indicator (PATS),
Powertrain control module
(PCM), Brake shift interlock
19 20A Subwoofer
20 20A Power door locks
21 10A Brake on/off switch
22 20A Horn
23 15A Not used (spare)
24 15A Steering wheel control module,
Diagnostic connector, Power fold
mirror relay, Remote keyless entry
25 15A Not used (spare)
26 5A Steering wheel control module
27 20A Amplifier
28 15A Ignition switch
29 20A SYNC , GPS module, Radio
faceplate
30 15A Parking lamp relay, TT parking
lamp relayRoadside Emergencies
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Fuse/Relay
Location Fuse Amp
Rating Protected Circuits
31 5A Trailer brake controller (brake
signal), Customer access
32 15A Moon roof, Telescoping mirror
switch, Auto dimming mirrors,
Power invertor, Driver and
passenger door lock switch
illumination
33 10A Restraint control module
34 10A Not used (spare)
35 5A Select shift switch, Reverse park
aid module, Trailer brake control
module
36 10A Fuel tank select switch
37 10A PTC heater
38 10A Radio faceplate
39 15A High beam headlamps
40 10A Parking lamps (in mirrors), Roof
marker lamps
41 7.5A Passenger airbag deactivation
indicator
42 5A Not used (spare)
43 10A Wiper relay
44 10A Upfitter switches
45 5A Not used (spare)
46 10A Climate control
47 15A Fog lamps, Fog lamp indicator (in
switch)
48 30A Circuit
Breaker Power windows switch, Power
rear sliding window switch
49 Relay Delayed accessoryRoadside Emergencies
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Fuse/Relay
Location Fuse Amp
Rating Protected Circuits
38 Relay Powertrain control module
(PCM) (diesel engine),
Electronic control module (ECM)
(gas engine)
39 10A** 4x4 hub lock
40 15A** 4x4 electronic lock
41 — Not used
42 — Not used
43 — Not used
44 — Not used
45 10A** Run/start relay coil
46 10A** Transmission control module
(TCM) keep-alive power (diesel
engine)
47 10A** A/C clutch feed
48 Relay Run/start
49 10A** Rearview camera system
50 10A** Blower motor relay coil
51 — Not used
52 10A** PCM/ECM/TCM run/start
53 10A** 4x4 module
54 10A** Anti-lock brake system (ABS)
run/start
55 10A** Rear window defroster coil,
Battery charge coil
56 20A** Passenger compartment fuse
panel run/start feed
57 Relay Fuel pump
58 — Not used
59 — Not used
60 — Not used
61 — Not used Roadside Emergencies
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Spare tire information
Note: If your vehicle is equipped the tire pressure monitoring system
(TPMS), the system indicator light will illuminate when the spare is in
use. To restore the full functionality of the TPMS system, all road wheels
equipped with the tire pressure monitoring sensors must be mounted on
the vehicle.
If your vehicle is equipped with TPMS, have a flat tire serviced by an
authorized dealer in order to prevent damage to the TPMS sensor; refer
to Tire Pressure Monitoring System (TPMS) in the Tires, Wheel and
Loading chapter. Replace the spare tire with the road tire as soon as
possible.
Stopping and securing the vehicle
WARNING: To help prevent the vehicle from moving when you
change a tire, be sure the parking brake is set, then block (in
both directions) the wheel that is diagonally opposite to the tire being
changed.
Park on a level surface, activate
hazard flashers and set the parking
brake.
• Automatic transmission: Place
gearshift lever in P (Park).
• Manual or electronic shift 4x4:
Place transfer case in 4H or 4L.
Location of the spare tire and tools
If your vehicle is equipped with a spare tire, jack and associated tools,
refer to the following table for their locations:
Tool Location
Spare tire (pick-up trucks only) Under the vehicle, just forward of
the rear bumper
Jack Regular cab and Crew Cab:
Fastened to floor pan behind
rearmost seat on passenger side
SuperCab: Under rear bench seat
on passenger sideRoadside Emergencies
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Tool Location
Jack handle, lug wrench, lug
wrench extension (only available
on Dual Rear Wheel [DRW]
vehicles) and wheel chock (only
available on Single Rear Wheel
[SRW] vehicles equipped with a
diesel engine) Regular cab: Fastened to floor
behind driver seat
SuperCab: Fastened to floor under
rear seat
Crew Cab: Fastened to floor
behind rear seat at driver side
Key and spare tire lock In the glove box
Removing the spare tire (with spare tire carrier only)
1. The following tools are required to remove the spare tire:
• one handle extension and two
typical extensions. To assemble,
align button with hole and slide
parts together. To disconnect,
depress button and pull apart.
• one wheel nut wrench. Slide over
square end of jack handle.
• Vehicles equipped with dual
rear wheels, insert the lug
wrench extension into the lug
wrench to reach the lug nuts. Roadside Emergencies
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2. Attach the spare tire lock key (A)
to the jack handle (B).
3. Fully insert the jack handle (with
one extension) through the bumper
hole and into the guide tube. The
key and lock will engage with a
slight push and counterclockwise
turn. Some resistance will be felt
when turning the jack handle
assembly.
4. Turn the handle counterclockwise
and lower the spare tire until you
can slide the tire rearward and the
cable is slack.
5. Remove the retainer through the center of the wheel.
If equipped with a tether, perform the following additional steps:
6. Lift the spare tire on end to
access the tether attachment.
7. Use the lug wrench to remove the
lug nut from the spare tire tether.
8. If not replacing the spare or flat
tire to the underbody storage area,
raise the wheel retainer up into the
installed position.
9. Use the attached fastener strap
(on the spare tire tether) to attach
the tether end to the winch retainer prior to raising to the installed
position.Roadside Emergencies
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Tire change procedure
WARNING: When one of the rear wheels is off the ground, the
transmission alone will not prevent the vehicle from moving or
slipping off the jack, even if the transmission is in P (Park).
WARNING: To prevent the vehicle from moving when you
change a tire, be sure the parking brake is set, then block (in
both directions) the wheel that is diagonally opposite (other side and
end of the vehicle) to the tire being changed.
WARNING: If the vehicle slips off the jack, you or someone else
could be seriously injured.
WARNING: Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the road to
avoid the danger of being hit when operating the jack or changing the
wheel.
Note: Passengers should not remain in the vehicle when the vehicle is
being jacked.
1. Turn engine off and block the
wheel that is diagonally opposite of
the flat tire using the wheel chock,
if equipped. If the vehicle is a
4x4, lock the manual hub on the
wheel.
2. Remove the jack, jack handle, lug wrench and spare tire from the
stowage locations.
3. Use the tip of the lug wrench to remove any wheel trim.
4. Loosen each wheel lug nut one-half turn counterclockwise but do not
remove them until the wheel is raised off the ground. Roadside Emergencies
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