2012 FORD EXPLORER service

WARNING:If a failure has been detected within the
AdvanceTracwith RSCsystem, the stability control light and
stability control off light will illuminate steadily. Verify that the
AdvanceTracwith RSCsystem is not manually disabled. Select
traction control off in the message center. If the stability control and
stability control off lights still illuminate steadily, have the system
serviced by an authorized dealer immediately. Operating your vehicle
with AdvanceTracwith RSCdisabled could lead to an increased risk
of loss of vehicle control, vehicle rollover, personal injury and death.
The AdvanceTracwith RSCsystem automatically enables each time
the engine is started. All features of the AdvanceTracwith RSCsystem
(TCS, ESC, RSCand Curve Control) are active and monitor the vehicle
from start-up. However, the system will only intervene if the driving
situation requires it.
The AdvanceTracwith RSC
system includes a traction control
off selection in the message center.
The stability control light and
stability control off light in the instrument cluster will illuminate
temporarily during start-up as part of a normal system self-check, or
during driving if a driving situation causes the AdvanceTracwith RSC
system to operate. If the stability control light and stability control off
light remain steadily illuminated, have the system serviced by an
authorized dealer immediately. The message center will also indicate a
failure with the brake system.
When AdvanceTracwith RSCperforms a normal system self-check,
some drivers may notice a slight movement of the brake, and/or a
rumble, grunting, or grinding noise after startup and when driving off.
When an event occurs that activates AdvanceTracwith RSCyou may
experience the following:
•A deceleration of the vehicle
•The stability control light will flash.
•A vibration in the pedal when your foot is on the brake pedal
•If the driving condition is severe and your foot is not on the brake, the
brake pedal may move as the systems applies higher brake forces. You
may also hear a whoosh of air from under the instrument panel during
this severe condition.
•The brake pedal may feel stiffer than usual.
•Engine power may be reduced.
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•At speeds above 20 mph (32 km/h): When the HDC button is pressed,
the HDC system will be enabled, the light on the button will be
illuminated, and FOR HILL CNTRL, 20 MPH OR LESS will be
displayed in the message center for several seconds.
•For HDC to enable, the vehicle must be in a drive gear or (R)
Reverse. If the vehicle is in P (Park) or N (Neutral) and the HDC
button is pressed, FOR HILL CNTRL, SELECT GEAR will be displayed
in the message center for several seconds.
Refer toMessage centerin theInstrument Clusterchapter for hill
descent control messages.
STEERING
Your vehicle is equipped with an electric power-assisted steering (EPAS)
system. There is no fluid reservoir to check or fill.
If your vehicle loses electrical power while you are driving (or if the
ignition is turned off), you can steer the vehicle manually, but it takes
more effort. Extreme continuous steering may increase the effort it takes
for you to steer. This occurs to prevent overheating and permanent
damage to your steering system. If this should occur, you will neither
lose the ability to steer the vehicle manually nor will it cause permanent
damage. Typical steering and driving maneuvers will allow the system to
cool and steering assist will return to normal.
The EPS system has diagnostic checks that continuously monitor the
EPS system to ensure proper operation. When a system error is
detected, the following message SERVICE POWER STEERING, SERVICE
POWER STEERING NOW or POWER STEERING ASSIST FAULT may
display in the message center. Refer to theMessage centerin the
Instrument Clusterchapter for more information.
WARNING:The EPS system has diagnostics checks that
continuously monitor the EPS system to ensure proper operation
of the electronic system. When an electronic error is detected, the
message POWER STEERING ASSIST FAULT will be displayed in the
message center. If this happens, stop the vehicle in a safe place, and
turn off the engine. After at least 10 seconds, reset the system by
restarting the engine, and watch the message center for POWER
STEERING ASSIST FAULT. If the message returns, or returns while
driving, take the vehicle to your dealer to have it checked. With the
message displayed, the steering assist is turned off, making the vehicle
harder to steer.
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WARNING:If the message SERVICE POWER STEERING is
displayed in the message center, the EPS system has detected a
problem with the system function. On the next ignition cycle, the
message SERVICE POWER STEERING NOW will be displayed and
steering assist will be removed until the steering system is serviced.
Have your vehicle taken to the nearest dealer as soon as possible.
If the steering wanders or pulls, check for:
•an improperly inflated tire.
•uneven tire wear.
•loose or worn suspension components.
•loose or worn steering components.
•improper steering alignment.
A high crown in the road or high crosswinds may also make the steering
seem to wander/pull.
PREPARING TO DRIVE
WARNING:Utility vehicles have a significantly higher rollover
rate than other types of vehicles.
WARNING:In a rollover crash, an unbelted person is
significantly more likely to die than a person wearing a seat belt.
Utility vehicles and trucks have larger tires and increased ground
clearance, giving the vehicle a higher center of gravity than a passenger
car.
WARNING:Vehicles with a higher center of gravity such as
utility vehicles and trucks handle differently than vehicles with a
lower center of gravity. Utility vehicles and trucks arenotdesigned for
cornering at speeds as high as passenger cars any more than low-slung
sports cars are designed to perform satisfactorily under off-road
conditions. Avoid sharp turns, excessive speed or abrupt maneuvers in
these vehicles. Failure to drive cautiously could result in an increased
risk of loss of vehicle control, vehicle rollover, personal injury and
death.
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The system may offer subsequent backward and forward maneuvers
before proceeding to the finish phase.
APA finished
When active park assist has completed the automated steering, the touch
screen displays ACTIVE PARK ASSIST FINISHED followed by a chime.
The driver is responsible to assess and correct as necessary the final
parking position and put the vehicle in P (Park).
The system can also be deactivated at any time by the following:
•Pressing the APA control switch.
•Grabbing the steering wheel.
•Exceeding a vehicle speed of 18 mph (30 km/h) for 30 seconds during
active park searching.
•Exceeding a vehicle speed of 6 mph (10 km/h) during automatic
steering.
•Deactivating the AdvanceTracsystem or the system has activated on
a slippery or loose surface.
•ABS activation or failure.
•Any door (except the driver’s door) opens.
•Something touching the steering wheel.
If a fault is present in the system, the message CAUTION! ACTIVE PARK
ASSIST FAULT PLEASE REFER TO OWNER’S MANUAL will be
displayed followed by a chime. Occasional active park assist messages
may occur in normal operation. For recurring or frequent active park
assist faults, contact an authorized dealer to have your vehicle serviced.
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After driving through mud, clean off residue stuck to rotating driveshafts
and tires. Excess mud stuck on tires and rotating driveshafts causes an
imbalance that could damage drive components.
“Tread Lightly” is an educational
program designed to increase public
awareness of land-use regulations
and responsibilities in our nations
wilderness areas. Ford Motor
Company joins the U.S. Forest Service and the Bureau of Land
Management in encouraging you to help preserve our national forest and
other public and private lands by “treading lightly.”
Driving on hilly or sloping terrain
Although natural obstacles may make it necessary to travel diagonally up
or down a hill or steep incline, you should always try to drive straight up
or straight down.Note:Avoid driving crosswise or turning on steep
slopes or hills. A danger lies in losing traction, slipping sideways and
possibly rolling over. Whenever driving on a hill, determine beforehand
the route you will use. Do not drive over the crest of a hill without
seeing what conditions are on the other side. Do not drive in reverse
over a hill without the aid of an observer.
When climbing a steep slope or hill,
start in a lower gear rather than
downshifting to a lower gear from a
higher gear once the ascent has
started. This reduces strain on the
engine and the possibility of stalling.
If you do stall out, Do not try to
turnaround because you might roll
over. It is better to back down to a
safe location.
Apply just enough power to the wheels to climb the hill. Too much
power will cause the tires to slip, spin or lose traction, resulting in loss of
vehicle control.
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TERRAIN MANAGEMENT SYSTEM FAULT:If this message is
displayed, cycling the key may clear the fault. If the fault is not cleared
after a key cycle, have the system serviced by an authorized dealer.
MODE CHANGE NOT ACCEPTED, RETRY:If this message is
displayed, a vehicle system cannot support a mode change at the time of
driver request. Try the mode change again.
DRIVING THROUGH WATER
If driving through deep or standing
water is unavoidable, proceed very
slowly. Never drive through water
that is higher than the bottom of
the wheel rims (for cars) or the
bottom of the hubs (for trucks).
When driving through water, traction or brake capability may be limited.
Also, water may enter your engine’s air intake and severely damage your
engine or your vehicle may stall.Driving through deep water where
the transmission vent tube is submerged may allow water into the
transmission and cause internal transmission damage.
Once through the water, always dry the brakes by moving your
vehicle slowly while applying light pressure on the brake pedal.
Wet brakes do not stop the vehicle as quickly as dry brakes.
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ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner’s Guide
portfolio in the glove compartment.
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U.S. Ford vehicle customers who require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount for towing to the nearest
dealership within 35 miles (56 km). To obtain reimbursement
information, U.S. Ford vehicle customers call 1-800-241-3673. Customers
will be asked to submit their original receipts.
Vehicles sold in Canada : Getting roadside assistance
Canadian customers who require roadside assistance, call
1–800–665–2006.
Vehicles sold in Canada : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In Canada, the card is found in the Warranty
Guide in the glove box.
Canadian Roadside coverage and benefits may differ from the U.S.
coverage. Please refer to your Warranty Guide or visit our website at
www.ford.ca for information on Canadian services and benefits.
Canadian customers who need to obtain roadside information, call
1-800-665-2006 or visit our website at www.ford.ca.
HAZARD FLASHER CONTROL
The hazard flasher should be used
when your vehicle is disabled and is
creating a safety hazard for other
motorists.
The hazard flasher control is located
on the center of the instrument
panel. The hazard flashers will operate when the ignition is in any
position or if the key is not in the ignition.
•Press the flasher control and all front and rear direction signals will
flash.
•Press the flasher control again to turn them off.
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