ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner’s Guide
portfolio in the glove compartment.
Roadside Emergencies
322
2012 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
idle speed control ...................373
lubrication specifications .......402
refill capacities ........................402
service points ..................366, 368
Engine block heater .................270
Engine oil ..................................370
checking and adding ..............370
dipstick ....................................370
filter, specifications ................401
refill capacities ........................402
specifications ..........................402
Event data recording ....................7
Exhaust fumes ..........................270
F
Fail safe cooling ........................381
Fleet MyKey programming ......127
Floor mats .........................117–118
Fluid capacities .........................402
Fog lamps ....................................72
Four-Wheel Drive vehicles
driving off road .......................313
preparing to drive your
vehicle .....................................283
Fuel ............................................383
calculating fuel economy .......389
cap ...........................................385
capacity ...................................402
choosing the right fuel ...........386
detergent in fuel .....................388
filler funnel .............................388
filling your vehicle with
fuel ...........................383, 385, 389
filter, specifications ........383, 401
fuel pump shut-off ..................324
improving fuel economy ........389
octane rating ...........................405
quality ......................................387running out of fuel .........342, 388
safety information relating to
automotive fuels .....................383
Fuses ..................................324–325
G
Garage door opener ..................111
Gas cap (see Fuel cap) ............385
Gas mileage
(see Fuel economy) .................389
Gauges .........................................19
H
Hazard flashers .........................323
Headlamps ...................................71
aiming ........................................74
autolamp system .......................71
bulb specifications ....................79
daytime running lights .............73
flash to pass ..............................73
high beam .................................72
turning on and off ....................71
Heating
heating and air conditioning
system ...........................60, 63, 65
Hill descent mode .....................280
Hill start assist ..........................290
Hood ..........................................365
I
Ignition ...............................264, 405
Illuminated visor mirror .............89
Infant seats
(see Safety seats) .....................212
Index
435
2012 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
