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Media Player
Problem Probable Cause Possible Solution
Displayed message: NO MEDIA
andBLUE&ME™says: “No media
found”•No USB device is connected to the
USB port in the car
•No digital audio files are stored
on the USB memory device
•If power is interrupted, (e.g., car
battery disconnection),
BLUE&ME™will rebuild the me-
dia library•Connect your USB device to
BLUE&ME™
•Store digital audio files on your
USB memory devices following
the instructions given by your
media file software
•Remove the USB device from the
USB port and replace it to rebuild
the media library again
•Check whether your USB device
is supported byBLUE&ME™
After connecting your USB device
and turning the ignition key to ON,
no music is played•Autoplay may be set to off•Set Autoplay to on, remove and
then replace the USB device
•Press the
button and say
“PlayMedia playback should
start
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Problem Probable Cause Possible Solution
After inserting a USB device and
turning the car key to the ON posi-
tion,BLUE&ME™malfunctions
occur. (e.g., failure to reproduce mu-
sical tracks or no voice messages)•You may have used a USB device
with the PASSWORD function
enabled•Use another USB device without a
password protection function
Problem Probable Cause Possible Solution
Displayed message: NO PLAY-
LISTS andBLUE&ME™says: “No
playlist found”•No playlist is stored on the USB
device connected•Build a playlist on your computer
using your media file software and
then copy it to your USB device
Displayed message: PLAYLIST ER-
ROR andBLUE&ME™saysPlay-
list error”•Playlist is damaged or invalid•Make sure the playlist is in.m3u
or.wpl format
•Build the playlist again following
the instructions given in BUILDING
PLAYLISTS FORBLUE&ME™-
PRACTICAL HINTS
•If the problem persists, delete the
playlist from your USB device
1
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Problem Probable Cause Possible Solution
Displayed message: EMPTY PLAY-
LIST andBLUE&ME™says:
“Empty playlist”•No media file information is con-
tained in the playlist
•The.wpl file has exceeded the
BLUE&ME™300 kb memory
capacity limit
•The playlist does not contain ref-
erences to media files on your
USB device•Delete the playlist from your USB
device or copy media files to the
playlist using your media file soft-
ware
•Reduce the number of tracks in the
playlist, using your media file soft-
ware
Problem Probable Cause Possible Solution
Displayed message: FILE ERROR•One or more digital audio files
are damaged or invalid•Delete bad media from your USB
device
Displayed message: PROTECTED
andBLUE&ME™says: “Protected
content”.•The track selected is DRM-
protected and it cannot be
played by the media player•In this case nothing can be done
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Problem Probable Cause Possible Solution
BLUE&ME™does not play all
the digital audio files in the play-
list•Your playlist contains DRM-
protected files that cannot be
played, or it contains references to
invalid media files•For further details refer to “SUP-
PORTED USB MEMORY DE-
VICES”
The media library does not show
all the digital audio files stored
on the USB device•Your playlist contains DRM pro-
tected files that are ignored during
playback
•Your playlist contains more than
20,000 tracks, that is the maximum
number of files that can be copied
to the media library
•The playlist stored on your USB
device contains more than 20
nested folders. Nested folders files
will not be copied to the media
library•Reduce the number of tracks on
the USB device.
•Reduce the number of nested fold-
ers on the USB device
1
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Problem Probable Cause Possible Solution
After saying a command,
BLUE&ME™says: “Command
not available”, although the com-
mand you prompt is a first level
voice command•Certain commands are not avail-
able when the track is paused or
the CD player is playing a track•If the track is paused, resume play-
back by pressing the
/ESCbut-
ton. Then pronounce the voice
command again
The same USB memory device
previously connected takes more
than 10 seconds to restart play-
back onBLUE&ME™•You removed the USB memory de-
vice from the PC before it was
ready•To reset the USB memory device
using MicrosoftWindowsXP,
click on My Computer in the Start
menu, click rightward on the USB
memory device, select Properties,
select Tools, click on key “Check
Now...” in field “Error-checking”,
select “Automatically fix file sys-
tem errors” and then click Start
•To avoid future problems, remove
the USB device using the option
“Secure hardware removal”
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iPod
Problem Probable Cause Possible Solution
iPodis not working (for
iPodclassic models prior
to the 5th generation, the
iPodMini and iPod
shuffle devices)•The iPodhas not been enabled for
use as a disc
•It has been enabled for use as a disc
but there are tracks inside in Mp4 for-
mat (these formats are not supported
byBLUE&ME™)
•There are DRM protected tracks on
the iPodpurchased from the iTunes
site (the system does not support pro-
tected tracks such as those in DRM
format that can be purchased from the
iTunes store site)•Use an alternative USB memory stick
or reset the iPod
•Enable usage as a disc
•Modify the track format to one that is
compatible withBLUE&ME™
iPodnot working (for
iPodclassic models from
the 5th generation forward,
iPodTouch, and iPhone
devices)Use an alternative USB memory stick or
reset the iPod1
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QUICK TIPS – FREQUENTLY ASKED QUESTIONS
What Can I Do With My BLUE&ME™ Hands-Free
Communication Package?
•
Make phone calls usingBLUE&ME™Hands-Free
Communication
•Listen to music from a USB stick or iPodthrough the
BLUE&ME™Media Player
•Read SMS Text Messages communicated through the
BLUE&ME™Message Reader (only available with
certain mobile phones)
•Control your FIAT TomTom PND (Personal Naviga-
tion Device) (If Equipped)
BLUE&ME™ Hands-Free Communication – Quick
Tips
•
If I have questions and cannot find the answer in the
BLUE&ME™User’s Guide, is there anyone I can call?
Yes, you can contact the FIAT Customer Center at
1-888-CIAO-FIAT (1-888-242-6342).
•If I know the series of commands I wish to make, is
there a way to avoid the voice command prompts?
Yes, it is called barging in. Simply press the
steering wheel button and say your first command,
then immediately after, press the
steering wheel
button again and say your second command.
Example – Press thesteering wheel button
and say “Settings”, then as soon as you hear the beep,
press the
steering wheel button again and say
“Pairing”.
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