PRODUCTION CHANGES
Chrysler Canada and its retailers reserve the right to make changes in vehicles built and/or sold at any
time without incurring any obligations to make the same or similar changes on vehicles which were
built and/or sold previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs, Chrysler may offer
exchange service on some parts. Moparor Autopar™ brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meet Chrysler standards and are warranted the
same as new parts. Examples of parts that may be serviced by exchange include engines,
transmissions, instrument clusters, radios, tape and CD players, speedometers and various electronic
modules.
RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the capture, purification and
reuse of automotive refrigerant gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of purified reclaimed refrigerant.
DIGITAL VIDEO AND COMPACT DISCS(DVD/CD)
There are some things you should know about non-commercial DVDs and CDs. Labels applied to
home-recorded discs may curl, buckle or peel off. This can result in ejection failure, and repairs
required to remove a “stuck” disc are not covered by warranty. In addition, some home-recorded discs
may not be compatible with automotive players and may skip or produce error messages. If you
encounter this, check your player by using a commercial disc which is known to be playable. If a disc
is not compatible with the player, replacing or servicing the player will not solve the problem.
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your Chrysler vehicle. If you have a warranty or service
problem that has not been resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your Chrysler Retailer; then with the General
Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities to satisfy you. In fact,
your retailer may contact Chrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the address or toll-free number shown
and give us an opportunity to review your situation. When you contact us, please provide the
following information:
❏Your name, address and phone number
❏The name of your retailer
❏Your Vehicle Identification Number (VIN)
❏Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
Chrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
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Chrysler Canada reserves the right to limit services or reimbursement claims for any vehicle, if in our
opinion there is abuse of the services or requests for service become unreasonable or too frequent.
The program may be amended or cancelled at any time without refund.
IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a
Chrysler Canada Retailer, we reserve the right to engage a nearby non-Chrysler service facility to
repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road to the servicing retailer, transportation
by rail or water may be necessary. The program will cover a tow to the dock or rail terminal and also
to the retailer at the end of the trip, but special transportation by rail or water must be arranged for
and paid by you. We will reimburse you for special transportation costs, up to $300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim
reimbursement under the following conditions:
•You must have called the toll-free number first for assistance
•Towing claims must be accompanied by the original detailed repair bill and towing invoice
•Reimbursement will be limited to the local Roadside Assistance contractor rates, to a maximum of
$100 per incident, unless otherwise noted
•Only original receipts, bills and/or charge card copies submitted by you will be accepted for
consideration for reimbursement. Originals will be returned upon request.
•Mail your claims to:
Chrysler Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
Chrysler Canada reserves the right to decline any claim presented for payment later than 30 days from
the date the service was performed, or if service was provided by an unlicenced garage or individual.
OPTIONAL CHRYSLER CANADA SERVICE
CONTRACTS
As complete as our new warranty is, it may not give you total protection for your ownership period,
nor does it provide the regular maintenance which is required to keep your new vehicle at its optimal
operating condition. If you lease a vehicle, you should be aware of your obligation to maintain and
repair the vehicle.
Chrysler Canada Service Contracts can enhance your new vehicle’s factory warranty from the day of
delivery and provide mechanical coverage on most major components†† when your factory warranty
expires. There are 3 types of plans available for purchase to suit most needs and the average length
of ownership.
Please see your selling retailer for “Special Use” Service Contract availability.
††Subject to limitations. Details available at your selling retailer.
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