2012 CHRYSLER 300 SRT Warranty Booklet

Warranty
InformatI on
rEnSEIGnEMEntS
SU r L
a
G
arant
IE
2012
ALL SRT MODELS
2012
TOUS LES MODÈLES SRTChrysler Canada, Inc. SV12SRT-B-145A
Chrysler Canada, Inc. SV12SRT-B-145A

Vehicle Identification Number
Warranty Start Date
Selling RetailerCode
Moving?
•Name and address changes ................................................. page 3
• How to get service ........................................................ page 7
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you perform the scheduled mainte-
nance at the time or metrage shown in your Owner’s Manual. If you do not do so,
and your vehicle fails as a result of your failure to maintain it properly, repairs may
not be covered under your warranty.
Chrysler recommends that you retain receipts of all maintenance service performed
on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
•Give us your Vehicle Identification Number, licence plate number and odometer reading.
• Tell us where you are and the number from which you are calling.
See page 9 for details.
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TO OUR CUSTOMERS:
This booklet explains the limited warranties and optional service contracts that apply to your new
vehicle. It explains exactly what’s covered, how long each warranty lasts, and what you must do to
keep the warranties in force. Please read the warranties and other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, “Chrysler Retailer” means any authorized retailer who sells and services
Chrysler, Jeep
or Dodge vehicles.
“Chrysler” and “Chrysler Canada” mean Chrysler Canada Inc.
“Chrysler parts” mean Mopar
or Autopar™ brand parts designed for Chrysler,
Jeep
or Dodge vehicles by Chrysler Group LLC.
Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned subsidiary of
Chrysler Group LLC. Jeep is a registered trademark of Chrysler Group LLC used under licence by
Chrysler Canada Inc. Mopar is a registered trademark of Chrysler Group LLC. Autopar is a trademark of
Chrysler Canada Inc.
CONTENTS
Privacy Statement.........................................2
Warranty Information......................................3
Your rights and responsibilities.................................3
About your warranties......................................3
3/60 Basic Warranty.......................................4
Corrosion Warranty........................................4
Emission Warranties.......................................4
What is not covered........................................5
How to get service........................................7
Other things you should know.................................7
Customer Assistance........................................8
Arbitration.............................................9
3/60 Roadside Assistance Program...............................9
Optional Service Contracts...................................11
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PRIVACY STATEMENT
Your privacy is very important to us. Following is a brief summary of our Privacy Statement. To view
CCI’s complete Privacy Statement, please visit our website at www.chrysler.ca/privacy.
CCI takes privacy very seriously. We collect personal information to better serve our customers, for
safety, security and regulatory reasons, and to provide customers and potential customers with
information about our products and services. We endeavour to have a lifelong relationship with
customers. Therefore, we may retain any personal information that you provide, unless otherwise
instructed. The information will remain confidential to CCI and its affiliated companies., to
businesses working for us, and to any organization that acquires all or part of our business, provided
that they agree to comply with our privacy statement or notify you of material changes. If you indicate
an interest in evaluating or purchasing our products and/or services, it may be shared with a specific
dealer and/or a CCI-related financial services provider. If you do not wish to receive our marketing
information, please e-mail our Privacy Officer at [email protected].
By providing CCI with your personal information, you are deemed to have consented to CCI using
and disclosing it for the purposes described in this statement.
CCI collects, uses, and may disclose to the selected parties mentioned in this statement, your basic
contact information, information about your purchase and use of our products, or your opinions and
experiences regarding our products and services. Our purposes are to assist you in making your
purchases and to provide an excellent service, to develop better products, enhance our compliance
with regulatory requirements and offer you benefits and product information.
As a rule, CCI will not disclose your personal information to third parties. However there are
exceptions:
1. From time to time, we use third-party sub-contractors located in Canada and the United States to
provide certain services, such as customer service. While your personal information is disclosed to
such parties, they are required to comply with CCI’s Privacy Statement and not use or retain your
personal information for their own purposes.
2. If information about your services is anonymized, so that the individual customer is no longer
identifiable, then it is not personal information anymore. We may disclose anonymized information
at any time to anyone we choose.
3. If CCI, in whole or in part, is acquired by another company, your personal information will be
transferred to the new company along with the rest of the assets, provided that the company either
agrees to abide by CCI’s then existing Privacy Statement, or agrees to notify you forthwith about
any proposed changes to the privacy statement and allows you an opportunity to request that your
personal information be deleted.
4. CCI will disclose your personal information without your consent as required by law or permitted
by Canada’s Personal Information Protection and Electronic Documents Act or by provincial law,
whichever is applicable.
We anticipate that at some time in the future it may be necessary to make changes to our Privacy
Statement. We will notify all active customers, such as customers who have submitted and maintained
a personal profile, of changes, in accordance with our statutory obligations. Such customers will then
have an opportunity to withdraw their consent to the collection, use or disclosure of their personal
information.
If you wish to access any of your personal information held by CCI, have further questions about your
personal information and/or CCI’s Privacy Statement or procedures, wish to withdraw all or part of
your personal information, or have other concerns, please contact the Privacy Officer at:
Telephone: 1 (877) 639-8629
E-mail: [email protected]
or on our website at www.chrysler.ca/privacy
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WARRANTY INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You
may also have other rights which vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or limitation of how long an implied
warranty lasts or who is eligible for coverage, so the stated limitations or exclusions may not apply
to you.
The limited warranties in this booklet are the only express warranties made by Chrysler Canada Inc.
applicable to this vehicle. Any implied warranty or condition of merchantability or fitness for a
particular purpose applicable to this vehicle is limited in duration to the duration of these limited
warranties.
Chrysler Canada Inc. shall not be liable for commercial loss, special or consequential damages
resulting from breach of these written warranties or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as
recommended in the Owner’s Manual. Regular scheduled maintenance, described in your Owner’s
Manual, is essential to trouble-free operation.
We strongly recommend that you return to your selling retailer for all service, both during and after
the warranty periods. Chrysler Canada Retailers are best equipped and trained to provide all levels of
service and maintenance for your vehicle.
High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately.
Chrysler Canada Retailers have unique diagnostic computers and electronic and mechanical tools,
specially designed to service our cars and trucks, and we provide special technical training so their
technicians can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Chrysler Retailer. We recommend that you return to
your selling retailer for this service; however, you may request warranty service for your vehicle from
any Chrysler Retailer. See “How to Get Service” on page 7.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers to notify owners if the
correction of a safety-related defect becomes necessary. If you change your name or address, or if you
are a subsequent owner of this vehicle, please call the Chrysler Canada Customer Records Department
at 1-800-373-1474. You can also request to have these changes completed by any authorized Chrysler
Canada retailer.
ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from the vehicle’s “warranty
start date.” The “warranty start date” is the date when the vehicle was originally delivered or first
used, whichever date occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for sale in Canada and are
registered and normally operated in Canada. The warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed Chrysler parts and equipment (that is,
Chrysler parts or equipment installed by Chrysler or by the selling retailer before the vehicle was
delivered to the first owner), if the repairs were necessary because of a defect in material or
workmanship. Covered repairs will be done without charge, using new or remanufactured Chrysler
parts (see page 8).
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TOWING IS COVERED
If your vehicle has to be towed because a part covered by warranty failed, towing to the nearest
Chrysler Retailer will be covered by the Roadside Assistance Program (for details, see page 9).
Important: Some vehicles have special towing requirements. See your Owner’s Manual for towing
instructions.
3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60 Basic Warranty will cover the
adjustment, repair or replacement of any factory-installed part of your vehicle except tires for3 years
or 60,000 kilometres, whichever occurs first. The following items are exceptions; they are only
covered (if defective) for1 year or 20,000 kilometres, whichever occurs first:
•light bulbs and fuses
•wiper blades
•clutch discs
•brakes (rotors, pads, linings and drums)
•windshield and rear window
•wheel alignment and wheel balancing.
Tires are warranted by the tire manufacturers, not by Chrysler. For details, see the tire manufacturer’s
warranty booklet in your glovebox. Your Chrysler Retailer may be able to assist you if you experience
a problem with a factory-installed tire.
Tires and spare tire should be replaced after six years, regardless of the remaining tread. Failure to
follow this warning can result in sudden tire failure. You could lose control and have an accident
resulting in serious injury or death.
CORROSION WARRANTY
For 3 years, regardless of distance driven,your Corrosion Warranty covers any body sheet metal
panel which develops a hole caused by corrosion.
In addition, outer body panels are covered against holes caused by corrosion up to5 years or 160,000
kilometres, whichever occurs first. An outer body panel is a sheet metal panel which can be seen while
walking around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion. Cosmetic or surface corrosion (resulting
from stone chips or scratches in the paint, for example) will not be repaired under this warranty.
If corrosion damage is obviously neglected and allowed to worsen until a hole develops, this warranty
will not cover the repair.
COLLISION DAMAGE
If your vehicle is damaged in an accident and needs sheet metal repair or replacement, be sure the
body shop uses only genuine Chrysler parts and applies anti-corrosion materials to the parts repaired
or replaced. Your Corrosion Warranty does not cover replacement parts not supplied by Chrysler, or
any damage which is caused by the use of non-Chrysler replacement parts.
See alsoWhat Is Not Coveredon page 5.
EMISSION WARRANTIES
Chrysler Canada warrants that your new vehicle was designed, built and equipped to conform at the
time of sale with applicable federal and provincial emissions standards, and that the vehicle is at the
time of sale free from defects in material and workmanship which would cause it to fail to conform
to the applicable emission standards within the warranty periods specified. A covered defect is one
which causes your vehicle to fail to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission regulations, see the
“Scheduled Maintenance” instructions in your Owner’s Manual. Only Chrysler parts should be used
for maintenance and repair of your vehicle’s emission control systems.
You should keep any receipts for maintenance service and pass them on to the next owner of your
vehicle, in case questions arise concerning maintenance. Chrysler Canada has the right to deny
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warranty coverage if your vehicle has not been properly maintained, or if repairs are needed because
parts other than Chrysler parts were used; however, denial will not be based on the lack of
maintenance records alone.
Warranty service must be performed by an authorized Chrysler Retailer.
If emergency warranty service is required and an authorized retailer is not available, contact Chrysler
Canada Customer Assistance (page 8) and request emission warranty service help.
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for3 years or 60,000 kilometres,
whichever occurs first. The Emission Defect warranty provides longer coverage for specified
components.
The Defect Warranty covers the following major emission control parts, if so equipped, for8 years
or 130,000 kilometres,whichever occurs first:
•catalytic converter
•powertrain control module
EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3855 kg
(8500 lb).
For2 years or 40,000 kilometres,whichever occurs first, the Performance Warranty will cover the
cost of repairing or adjusting any components or parts of your vehicle that might be necessary to pass
an approved provincial Inspection/Maintenance (I/M) program’s emissions test, but only if:
•your vehicle failed an approved provincial I/M emissions test; and
•your vehicle was properly maintained and operated until it failed the test; and
•warranty service is required in order for your vehicle to pass the provincial I/M test
Provincial test fees, if any, are not covered by this warranty.
HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission Performance Warranty
period, take it to an authorized Chrysler Retailer as soon as possible. Give the service representative
the printout that shows your vehicle failed the test. If possible, bring all service receipts, maintenance
logs and records to prove that your vehicle has been properly maintained.
WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire, accidents, abuse, negligence,
objects striking your vehicle, carrying corrosive materials (such as chemicals, acids and fertilizers),
misuse (such as driving over curbs, overloading, spinning wheels, etc.), racing or participating in a
racing event, improper disconnection of components, modifying the exhaust system, tampering or
making adjustments which do not comply with Chrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused by exposure to the elements,
or repairs required due to airborne fallout, acid rain, chemicals, tree sap, insects, bird or insect
droppings, salt, sand, gravel, road hazards, hail, windstorms, lightning, floods or any other event of
nature.
Road salt, car washes, scuffs and scratches, and everyday abrasion from sand and dirt can affect the
appearance of a vehicle’s wheels (steel, chrome and aluminum) and other undercarriage parts. Some
surface corrosion with use is normal; it is not a defect and is not covered by any warranty.
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NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services, such as oil and filter
changes, general lubrication, tire rotation, engine tune-ups and replacing spark plugs. Required
maintenance services are described in detail in your Owner’s Manual. The warranties also do not
cover light bulbs and fuses, worn wiper blades, clutch discs, brake rotors, pads, linings or drums,
windshield and rear window, wheel alignment and wheel balancing (unless they are defective, see
page 4).
DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to improper maintenance, lack of
maintenance, use of contaminated or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential damages such as loss of use
of your vehicle, loss of time, inconvenience, expense for fuel, telephone, travel, rental car, overnight
accommodation, loss or damage to your personal property, commercial loss, loss of income, etc.
NON-CHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of non-Chrysler modifications,
installation of special equipment or accessories, or use of special materials, fuels or additives. This
includes special bodies, body conversions, fuel system conversions, trailer hitches, window tints,
sunroofs, theft alarms, etc. Non-Chrysler modifications do not by themselves void your warranty, but
they are not covered by your warranty.
NON-CHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or additives not supplied by
Chrysler or not certified for use on your vehicle. Performance and racing parts are considered to be
non-Chrysler parts.
EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WAR-
RANTY COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN
COUNTRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received authorization for export from
Chrysler Canada. Retailers may not give authorization for export. You should consult
an authorized retailer to determine this vehicle’s warranty coverage if you have any
questions.
This policy does not apply to vehicles registered to Canadian Government officials or
military personnel on assignment outside of Canada.
(See also page 7.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company, or is rebuilt after being
declared to be a total loss, or is otherwise designated as “salvage,” “scrap,” “rebuilt” or words of
similar impact will no longer have any warranty coverage.
Chrysler Canada will deny warranty coverage without notice if it learns that a vehicle is ineligible for
coverage for any of these reasons.
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