
Black plate (43,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
Infotainment System 7-43
Tips and Troubleshooting Chart
ProblemRecommended Action
There is no power. The ignition might not be turned to ON/RUN or ACC/
ACCESSORY.
The picture does not fill the screen. There are black
borders on the top and bottom or on both sides, or the
picture looks stretched out. Check the display mode settings in the setup menu by
pressing the display menu button on the remote control.
In auxiliary mode, the picture moves or scrolls. Check the auxiliary input connections at both devices.
The remote control does not work. Check to make sure there is no obstruction between the
remote control and the transmitter window.
Check the batteries to make sure they are not dead or
installed incorrectly.
After stopping the player, and pushing Play, sometimes
the DVD starts where it left off and sometimes at the
beginning. If the stop button was pressed one time, the DVD player
resumes playing where the DVD was stopped. If the
stop button was pressed two times, the DVD player
begins to play from the beginning of the DVD.
The auxiliary source is running, but there is no picture or
sound. Check that the RSE video screen is in the auxiliary
source mode.
Check the auxiliary input connections at both devices.

Black plate (46,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
7-46 Infotainment System
© ¨(Seek):When listening to FM,
AM, or XM™ (if equipped), press
the left
©or right¨seek arrow to go
to the previous or to the next station
or channel and stay there. This
function is inactive, with some
radios, if the front seat passengers
are listening to the radio.
Press and hold the left
©or
right
¨seek arrow until the display
flashes, to tune to an individual
station. The display stops flashing
after the buttons have not been
pushed for more than two seconds.
This function is inactive, with some
radios, if the front seat passengers
are listening to the radio. While listening to a disc, press the
left
©seek arrow to go back to the
start of the current track or chapter
(if more than ten seconds have
played). Press the right
¨seek
arrow to go to the next track or
chapter on the disc. This function is
inactive, with some radios, if the
front seat passengers are listening
to the disc.
When a DVD video menu is being
displayed, press the left
©or
right
¨seek arrow to perform a
cursor up or down on the menu.
Hold the left
©or right¨arrow to
perform a cursor left or right on
the menu. PROG (Program):
Press this
button to go to the next preset radio
station or channel set on the main
radio. This function is inactive, with
some radios, if the front seat
passengers are listening to the
radio.
When a CD or DVD audio disc is
playing, press this button to go to
the beginning of the CD or DVD
audio. This function is inactive,
with some radios, if the front seat
passengers are listening to the disc.
When a disc is playing in the CD or
DVD changer, press this button to
select the next disc, if multiple discs
are loaded. This function is inactive,
with some radios, if the front seat
passengers are listening to the disc.
When a DVD video menu is being
displayed, press the PROG button
to perform the menu function, enter.

Black plate (5,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
Driving and Operating 9-5
Off-Road Recovery
The vehicle's right wheels can drop
off the edge of a road onto the
shoulder while driving. Follow
these tips:
1. Ease off the accelerator andthen, if there is nothing in the
way, steer the vehicle so that
it straddles the edge of the
pavement.
2. Turn the steering wheel about one-eighth of a turn, until the
right front tire contacts the
pavement edge. 3. Then turn the steering wheel
to go straight down the
roadway.
Loss of Control
Skidding
There are three types of skids
that correspond to the vehicle's
three control systems:
.Braking Skid —wheels are not
rolling.
.Steering or Cornering
Skid —too much speed or
steering in a curve causes tires
to slip and lose cornering force.
.Acceleration Skid —too much
throttle causes the driving
wheels to spin.
Defensive drivers avoid most skids
by taking reasonable care suited
to existing conditions, and by not
overdriving those conditions. But
skids are always possible. If the vehicle starts to slide, follow
these suggestions:
.Ease your foot off the
accelerator pedal and quickly
steer the way you want the
vehicle to go. The vehicle may
straighten out. Be ready for a
second skid if it occurs.
.Slow down and adjust your
driving according to weather
conditions. Stopping distance
can be longer and vehicle
control can be affected when
traction is reduced by water,
snow, ice, gravel, or other
material on the road. Learn to
recognize warning clues
—such
as enough water, ice, or packed
snow on the road to make a
mirrored surface —and slow
down when you have any doubt.

Black plate (8,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
9-8 Driving and Operating
.Use headlamps even during the
day to make the vehicle more
visible.
{WARNING
Driving to the top of a hill at high
speed can cause an accident.
There could be a drop-off,
embankment, cliff, or even
another vehicle. You could be
seriously injured or killed. As you
near the top of a hill, slow down
and stay alert.
.Never go downhill forward or
backward with either the
transmission or transfer case in
N (Neutral). The brakes could
overheat and you could lose
control.
{WARNING
If the vehicle has the two‐speed
automatic transfer case, shifting
the transfer case to N (Neutral)
can cause your vehicle to roll
even if the transmission is in
P (Park). This is because the
N (Neutral) position on the
transfer case overrides the
transmission. You or someone
else could be injured. If leaving
the vehicle, set the parking brake
and shift the transmission to
P (Park). Shift the transfer case to
any position but N (Neutral).
.When driving down a hill, keep
the vehicle headed straight
down. Use a low gear because
the engine will work with the
brakes to slow the vehicle and
help keep the vehicle under
control.
{WARNING
Heavy braking when going down
a hill can cause your brakes to
overheat and fade. This could
cause loss of control and you or
others could be injured or killed.
Apply the brakes lightly when
descending a hill and use a low
gear to keep vehicle speed under
control.
If the vehicle stalls on a hill:
1. Apply the brakes to stop the vehicle, and then apply the
parking brake.
2. Shift into P (Park) and then restart the engine.
.If driving uphill when the
vehicle stalls, shift to
R (Reverse), release the
parking brake, and back
straight down.

Black plate (9,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
Driving and Operating 9-9
.Never try to turn the vehicle
around. If the hill is steep
enough to stall the vehicle,
it is steep enough to cause
it to roll over.
.If you cannot make it up the
hill, back straight down
the hill.
.Never back down a hill in
N (Neutral) using only the
brake.
.The vehicle can roll
backward quickly and
you could lose control.
.If driving downhill when
the vehicle stalls, shift to a
lower gear, release the
parking brake, and drive
straight down the hill.3. If the vehicle cannot be
restarted after stalling, set the
parking brake, shift an automatic
transmission into P (Park), and
turn the vehicle off.
3.1. Leave the vehicle and
seek help.
3.2. Stay clear of the path the vehicle would take if it
rolled downhill.
.Avoid turns that take the vehicle
across the incline of the hill.
A hill that can be driven straight
up or down might be too steep to
drive across. Driving across an
incline puts more weight on the
downhill wheels which could
cause a downhill slide or a
rollover.
.Surface conditions can be a
problem. Loose gravel, muddy
spots, or even wet grass can
cause the tires to slip sideways,
downhill. If the vehicle slips
sideways, it can hit something
that will trip it –a rock, a rut,
etc. –and roll over.
.Hidden obstacles can make the
steepness of the incline more
severe. If a rock is driven across
with the uphill wheels, or if the
downhill wheels drop into a rut
or depression, the vehicle can tilt
even more.
.If an incline must be driven
across, and the vehicle starts to
slide, turn downhill. This should
help straighten out the vehicle
and prevent the side slipping.
{WARNING
Getting out of the vehicle on the
downhill side when stopped
across an incline is dangerous.
If the vehicle rolls over, you could
be crushed or killed. Always
get out on the uphill side of the
vehicle and stay well clear of the
rollover path.

Black plate (10,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
9-10 Driving and Operating
Driving in Mud, Sand, Snow,
or Ice
Use a low gear when driving in
mud–the deeper the mud, the
lower the gear. Keep the vehicle
moving to avoid getting stuck.
Traction changes when driving on
sand. On loose sand, such as on
beaches or sand dunes, the tires
tend to sink into the sand. This
affects steering, accelerating, and
braking. Drive at a reduced speed
and avoid sharp turns or abrupt
maneuvers.
Traction is reduced on hard packed
snow and ice and it is easy to lose
control. Reduce vehicle speed
when driving on hard packed snow
and ice.
{WARNING
Driving on frozen lakes, ponds,
or rivers can be dangerous. Ice
conditions vary greatly and the
vehicle could fall through the ice;
you and your passengers could
drown. Drive your vehicle on safe
surfaces only.
Driving in Water
{WARNING
Driving through rushing water can
be dangerous. Deep water can
sweep your vehicle downstream
and you and your passengers
could drown. If it is only shallow
water, it can still wash away the
ground from under your tires.
Traction could be lost, and the
vehicle could roll over. Do not
drive through rushing water. Notice:
Do not drive through
standing water if it is deep
enough to cover the wheel hubs,
axles or exhaust pipe. Deep water
can damage the axle and other
vehicle parts.
If the standing water is not too deep,
drive slowly through it. At faster
speeds, water splashes on the
ignition system and the vehicle can
stall. Stalling can also occur if you
get the tailpipe under water. While
the tailpipe is under water, you will
not be able to start the engine.
When going through water, the
brakes get wet, and it might take
longer to stop. See Driving on Wet
Roads.

Black plate (15,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
Driving and Operating 9-15
If it takes some time for help to
arrive, now and then when you run
the engine, push the accelerator
pedal slightly so the engine runs
faster than the idle speed. This
keeps the battery charged to restart
the vehicle and to signal for help
with the headlamps. Do this as little
as possible to save fuel.
If the Vehicle Is Stuck
Slowly and cautiously spin the
wheels to free the vehicle when
stuck in sand, mud, ice, or snow.
If the vehicle has a traction system,
it can often help to free a stuck
vehicle. Refer to the vehicle's
traction system in the Index. If stuck
too severely for the traction system
to free the vehicle, turn the traction
system off and use the rocking
method.
{WARNING
If the vehicle's tires spin at high
speed, they can explode, and you
or others could be injured. The
vehicle can overheat, causing an
engine compartment fire or other
damage. Spin the wheels as little
as possible and avoid going
above 55 km/h (35 mph).
For information about using tire
chains on the vehicle, see Tire
Chains on page 10‑64.
Rocking the Vehicle to Get
it Out
Turn the steering wheel left and
right to clear the area around the
front wheels. For four-wheel-drive
vehicles, shift into Four‐Wheel High
or, if the vehicle has a two‐speed
automatic transfer case, Four‐Wheel
Low. For vehicles with StabiliTrak
®, turn the traction control part of the
system off. Shift back and forth
between R (Reverse) and a forward
gear, spinning the wheels as little as
possible. To prevent transmission
wear, wait until the wheels stop
spinning before shifting gears.
Release the accelerator pedal
while shifting, and press lightly on
the accelerator pedal when the
transmission is in gear. Slowly
spinning the wheels in the forward
and reverse directions causes a
rocking motion that could free the
vehicle. If that does not get the
vehicle out after a few tries, it might
need to be towed out. Recovery
hooks can be used, if the vehicle
has them. If the vehicle does need
to be towed out, see
Towing the
Vehicle on page 10‑87.

Black plate (21,1)Chevrolet Tahoe/Suburban Owner Manual - 2012
Driving and Operating 9-21
WARNING (Continued)
.When you carry something
inside the vehicle, secure
it whenever you can.
.Do not leave a seat folded
down unless you need to.
There is also important loading
information for off-road driving in
this manual. See “Loading Your
Vehicle for Off-Road Driving”
under Off-Road Driving on
page 9‑6.
Starting and
Operating
New Vehicle Break-In
Notice: The vehicle does not
need an elaborate break-in. But it
will perform better in the long run
if you follow these guidelines:
.Keep the vehicle speed at
88 km/h (55 mph) or less for
the first 805 km (500 miles).
.Do not drive at any one
constant speed, fast or
slow, for the first 805 km
(500 miles). Do not make
full-throttle starts. Avoid
downshifting to brake or
slow the vehicle.
.Avoid making hard stops for
the first 322 km (200 miles) or
so. During this time the new
brake linings are not yet
broken in. Hard stops with
new linings can mean
premature wear and earlier
replacement. Follow this
breaking-in guideline every
time you get new brake
linings.
.Do not tow a trailer during
break-in. See Trailer Towing
on page 9‑70 for the trailer
towing capabilities of
the vehicle and more
information.
Following break‐in, engine speed
and load can be gradually
increased.