Black plate (1,1)Chevrolet Silverado Owner Manual - 2012
Service and Maintenance 11-1
Service and
Maintenance
General Information
General Information . . . . . . . . . . 11-1
Maintenance Schedule
Maintenance Schedule . . . . . . . 11-3
Special Application Services
Special ApplicationServices . . . . . . . . . . . . . . . . . . . . 11-9
Additional Maintenance
and Care
Additional Maintenanceand Care . . . . . . . . . . . . . . . . . . 11-10
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . 11-13
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . 11-16
Maintenance Records
Maintenance Records . . . . . . 11-17
General Information
This maintenance section applies to
vehicles with a gasoline engine.
For diesel engine vehicles, see the
maintenance schedule section in
the Duramax Diesel Supplement.
Your vehicle is an important
investment. This section describes
the required maintenance for the
vehicle. Follow this schedule to
help protect against major repair
expenses resulting from neglect or
inadequate maintenance. It may
also help to maintain the value of
the vehicle if it is sold. It is the
responsibility of the owner to have
all required maintenance performed. Your dealer has trained technicians
who can perform required
maintenance using genuine
replacement parts. They have
up‐to‐date tools and equipment
for fast and accurate diagnostics.
Many dealers have extended
evening and Saturday hours,
courtesy transportation, and online
scheduling to assist with service
needs.
Your dealer recognizes the
importance of providing
competitively priced maintenance
and repair services. With trained
technicians, the dealer is the place
for routine maintenance such as
oil changes and tire rotations and
additional maintenance items like
tires, brakes, batteries, and wiper
blades.
Black plate (10,1)Chevrolet Silverado Owner Manual - 2012
11-10 Service and Maintenance
Additional
Maintenance and Care
Your vehicle is an important
investment and caring for it
properly may help to avoid future
costly repairs. To maintain
vehicle performance, additional
maintenance services may be
required. It is recommended
that your dealer perform these
services—their trained dealer
technicians know your vehicle best.
Your dealer can also perform a
thorough assessment with a
multi‐point inspection to recommend
when your vehicle may need
attention. The following list is
intended to explain the services
and conditions to look for that may
indicate services are required. Battery
The battery supplies power to start
the engine and operate any
additional electrical accessories.
.To avoid break‐down or failure to
start the vehicle, maintain a
battery with full cranking power.
.Trained dealer technicians have
the diagnostic equipment to test
the battery and ensure that the
connections and cables are
corrosion‐free.
Belts
.Belts may need replacing if
they squeak or show signs of
cracking or splitting.
.Trained dealer technicians
can inspect the belts and
recommend replacement when
necessary. Brakes
Brakes stop the vehicle and are
crucial to safe driving.
.Signs of brake wear may include
chirping, grinding, or squealing
noises, or difficulty stopping.
.Trained dealer technicians have
access to tools and equipment
to inspect the brakes and
recommend quality parts
engineered for the vehicle.
Fluids
Proper fluid levels and approved
fluids protect the vehicle’s
systems and components.
Black plate (17,1)Chevrolet Silverado Owner Manual - 2012
Customer Information 13-17
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss thiswith the repair professional, and
insist on Genuine GM parts.
Remember, if the vehicle is leased,
you may be obligated to have the
vehicle repaired with Genuine GM
parts, even if your insurance
coverage does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
Black plate (5,1)Chevrolet Silverado Owner Manual - 2012
OnStar 14-5
It can connect to an OnStar Advisor
anytime. For OnStar mobile app
compatibility or further information,
see www.onstar.com.
Diagnostics
OnStar Vehicle Diagnostics will
perform a vehicle check every
month. It will check the engine,
transmission, antilock brakes, and
major vehicle systems. It also
checks the tire pressures, if the
vehicle is equipped with the Tire
Pressure Monitoring System. If a
diagnostics check is needed
between e-mails, push
Q, and an
Advisor can run a check.
OnStar Additional
Information
Transferring Service
PushQto request account transfer
eligibility information. The Advisor
can assist in canceling or removing
account information. If OnStar
receives information that vehicle
ownership has changed, OnStar
may send a voice message to the
vehicle, requesting updated account
information.
Reactivation for Subsequent
Owners
PushQand follow the prompts to
speak to an Advisor as soon as
possible after acquiring the vehicle.
The Advisor will update vehicle
records and will explain the OnStar
service offers and options available.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Vehicle
Diagnostics, Remote Door Unlock,
Roadside Assistance, Turn-by-Turn
Navigation, and Hands-Free Calling
are available on most vehicles.
Not all OnStar services are
available everywhere or on all
vehicles. For more information,
a full description of OnStar services,
system limitations, and OnStar
terms and conditions, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada); contact
OnStar at 1-888-4-ONSTAR
(1‐888‐466‐7827) or TTY
1‐877‐248‐2080; or push
Qto
speak with an Advisor. OnStar
services require a vehicle electrical
system, wireless service, and GPS
satellite technologies to be available
and operating for features to
function properly. These systems
may not operate if the battery is
discharged or disconnected.
Black plate (2,1)Chevrolet Silverado Owner Manual - 2012
i-2 INDEX
AutomaticDoor Locks . . . . . . . . . . . . . . . . . . . . 2-8
Headlamp System . . . . . . . . . . . . . 6-4
Automatic Transmission . . . . . . . 9-38 Fluid . . . . . . . . . . . . . . . . . 10-11, 10-14
Manual Mode . . . . . . . . . . . . . . . . . 9-42
Shift Lock ControlFunction Check . . . . . . . . . . . 10-37
Auxiliary Roof Mounted Lamp . . . . . . . . . . . 6-7
Auxiliary Devices . . . . . . . . . . . . . . 7-34
Axle, Front . . . . . . . . . . . . . . . . . . . . 10-33
Axle, Rear . . . . . . . . . . . . . . . . . . . . 10-34
B
Battery . . . . . . . . . . . . . . . . . . . . . . . 10-31
Jump Starting . . . . . . . . . . . . . . . 10-92
Load Management . . . . . . . . . . . . . 6-9
Power Protection . . . . . . . . . . . . . 6-10
Voltage and ChargingMessages . . . . . . . . . . . . . . . . . . . 5-42
Blade Replacement, Wiper . . . . . . . . . . . . . . . . . . . . . . . 10-39
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 7-52 Brake
Pedal and Adjustable
Throttle . . . . . . . . . . . . . . . . . . . . . . 9-26
Brake System Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 10-28 Antilock . . . . . . . . . . . . . . . . . . . . . . . 9-58
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 9-61
Fluid . . . . . . . . . . . . . . . . . . . . . . . . 10-30
Parking . . . . . . . . . . . . . . . . . . . . . . . 9-60
System Messages . . . . . . . . . . . . 5-42
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Break-In, New Vehicle . . . . . . . . . 9-26
Bulb Replacement . . . . . . . . . . . . 10-45 Center High-MountedStoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . 10-44
Fog Lamps . . . . . . . . . . . . . . . . . . . . 6-6
Halogen Bulbs . . . . . . . . . . . . . . 10-42
Headlamp Aiming . . . . . . . . . . . 10-39
Headlamps . . . . . . . . . . . . . . . . . 10-42
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . 10-42
License Plate Lamps . . . . . . . 10-45 Bulb Replacement (cont'd)
Pick-up Box Identification
and Fender Marker
Lamps . . . . . . . . . . . . . . . . . . . . 10-43
Taillamps . . . . . . . . . . . . . . . . . . . 10-43
Taillamps, Turn Signal, Stoplamps, and
Back-up Lamps . . . . . . . . . . . 10-44
Buying New Tires . . . . . . . . . . . . . 10-72
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 5-6
California
Fuel Requirements . . . . . . . . . . . 9-77
Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 10-3
Warning . . . . . . . . . . . . . . . . . . . . . . 10-3
Camera, Rear Vision . . . . . . . . . . 9-70
Canadian Vehicle Owners . . . . . . . . iii
Capacities and Specifications . . . . . . . . . . . . . . . . 12-2
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 9-36
Tailgate . . . . . . . . . . . . . . . . . . . . . . . 2-10
Winter Driving . . . . . . . . . . . . . . . . 9-14
Black plate (5,1)Chevrolet Silverado Owner Manual - 2012
INDEX i-5
Engine OilLife System . . . . . . . . . . . . . . . . . 10-10
Messages . . . . . . . . . . . . . . . . . . . . 5-45
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-9
Equipment, Towing . . . . . . . . . . . 9-102
Event Data Recorders . . . . . . . . 13-20
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-9
Extender, Safety Belt . . . . . . . . . . 3-21
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-3
F
Fan Engine . . . . . . . . . . . . . . . . . . . . . . 10-26
Fast Idle System . . . . . . . . . . . . . . . 9-31
Features Memory . . . . . . . . . . . . . . . . . . . . . . . 1-13
Filter,
Engine Air Cleaner . . . . . . . . . 10-17
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-3
Flashers, Hazard Warning . . . . . . 6-5
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-79 Changing . . . . . . . . . . . . . . . . . . . 10-80
Floor Mats . . . . . . . . . . . . . . . . . . .10-108 Fluid
Automatic
Transmission . . . . . . . 10-11, 10-14
Brakes . . . . . . . . . . . . . . . . . . . . . . 10-30
Four-Wheel Drive Transfer Case . . . . . . . . . . . . . . . 9-45
Power Steering . . . . . . . . . . . . . 10-27
Washer . . . . . . . . . . . . . . . . . . . . . 10-28
Fog Lamps Bulb Replacement . . . . . . . . . . . . . 6-6
Folding Mirrors . . . . . . . . . . . . . . . . 2-15
Four-Wheel Drive . . . . . . . 10-32, 9-45
Four-Wheel-Drive Light . . . . . . . . 5-28
Front Axle . . . . . . . . . . . . . . . . . . . . 10-33
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . 3-3
Heated and Ventilated . . . . . . . . 3-10
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-76 Additives . . . . . . . . . . . . . . . . . . . . . 9-77
E85 (85% Ethanol) . . . . . . . . . . . 9-78
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 9-81 Fuel (cont'd)
Filling the Tank . . . . . . . . . . . . . . . 9-80
Fuels in Foreign Countries . . . . 9-77
Gasoline Specifications . . . . . . . 9-77
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Low Fuel Warning Light . . . . . . . 5-30
Management, Active . . . . . . . . . . 9-36
Recommended . . . . . . . . . . . . . . . 9-76
Requirements, California . . . . . 9-77
System Messages . . . . . . . . . . . . 5-46
Fuel Economy Driving . . . . . . . . . . . . . . . . . . . . . . . . 1-34
Full-Size Spare Tire . . . . . . . . . . 10-91
Fuses Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-47
Fuses and Circuit Breakers . . . . . . . . . . . . . . . . . . 10-47
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-51