Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring
your satisfaction with your new
General Motors vehicle.
Your General Motors dealer also
wants you to be completely satisfied
and invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to
a member of dealer management.
Under certain circumstances, GM
and/or GM dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persists, follow the procedures
outlined underCustomer
Satisfaction Procedure on page 38.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing
an optional service contract.
General Motors offers its own GM
Protection Plan (GMPP), a service
contract which provides mechanical
repair protection, a rental/alternate
transportation allowance, and
the availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.
The GM Protection Plan is the only
optional service contract backed
by the worldwide resources of
General Motors. It can be the most
valuable option you choose for your
vehicle. See your GM Dealer for
prices, vehicle eligibility guidelines
and more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in
name or address by calling our
Customer Care Centre toll free
at 1-800-263-3777 (English) or
1-800-263-7854 (French). If you
are a subsequent owner, please
be sure to advise us by calling the
number above. You may also visit
the General Motors dealer of your
choice to report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.
We thank you for choosing a
General Motors product.
Black plate (10,1)Canadian Limited Warranty and Owner Assistance Information - 2012
10 New Vehicle Limited Warranty
When a tire is removed from service
due to a covered warranty condition
under a tire manufacturer's limited
warranty program, you may be
eligible for a tire replacement
or a comparable new tire on a
prorated basis.
The tire manufacturer's limited
warranty program, which can
be obtained by calling or visiting
the tire manufacturer's website
or any authorized dealer, is in
lieu of all other remedies or
warranties, expressed or implied,
arising by law or otherwise,
including fitness for a particular
purpose or merchantability.
The tire manufacturer's expressly
disclaim liability for indirect,
special, incidental, or consequential
damages, lost profit, loss of
business, loss of goodwill, loss of
reputation, punitive or any other
damage, cost, or loss of any kind.Towing
Towing is covered to the nearest
authorized dealer if your vehicle
cannot be driven because of a
warranted defect.
6.6L Duramax Diesel Engine
Coverage
For trucks equipped with a
6.6L Duramax Diesel Engine, the
diesel engine assembly, including
turbocharger components (except
those items listed under“What Is
Not Covered”) is covered for defects
in material or workmanship without
a deductible for up to 5 years or
160 000 kilometres whichever
comes first.
.Cylinder block and heads and all
internal lubricant parts, intake
and exhaust manifolds, timing
gears, timing gear chain or belt
and cover, flywheel, harmonic
balancer, valve covers, oil pan,
oil pump, water pump, fuel
pump, engine mounts, seals,
and gaskets.
.Diesel Fuel Metering System:
injection pump, nozzles, high
pressure lines, high pressure
sealing devices.
.Glow Plug Control System:
control/glow plug assembly,
glow plugs, cold advance relay,
Engine Control Module (ECM).
.Fuel injection control module,
integral oil cooler, transmission
adapter plate, left and right
common fuel rails, fuel filter
assembly, fuel temperature
sensor, and function blocks.
Important:Some of the above
components may also be covered
by the Emissions Warranty with
no deductible. See theEmission
Warranty Parts List on page 31
for details.
Black plate (17,1)Canadian Limited Warranty and Owner Assistance Information - 2012
New Vehicle Limited Warranty 17
For Chevrolet Volt owners requiring
more comprehensive coverage
than that provided under this Voltec
warranty, a GM Protection Plan may
be available. See your Chevrolet
dealer for more details.
What Is Covered
This Voltec warranty covers repairs
to correct any Voltec component
defect related to materials or
workmanship occurring during
the 8 year or 160 000 kilometers
(100,000 miles) term for the
following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles)
Voltec warranty period, towing is
covered to the nearest Chevrolet
servicing dealer if your vehicle
cannot be driven because of a
warranted Voltec specific defect.
Contact the GM Roadside
Assistance Center for towing. Refer
to the owner manual for details.
Chevrolet Volt Coverage
Propulsion Battery Warranty
Policy
Like all batteries, the amount
of energy that the high voltage
“propulsion”battery can store
will decrease with time and miles
driven. Depending on use, the
battery may degrade as little as
10% to as much as 30% of capacity
over the warranty period. A dealer
service technician will determine
if the battery energy capacity
(kWh storage) is within the proper
limit, given the age and mileage
of the vehicle. Typical tests can
take up to 24 hours.
Repair
If possible, components will be
repaired or replaced, and the
original battery will be returned
to the vehicle.Replace (If Necessary)
Under warranty, the high voltage
battery may be replaced with either
a new or factory reconditioned
high voltage battery with an energy
capacity (kWh storage) level at or
above that of the original battery
prior to the failure.
Your Volt battery warranty
replacement may not return your
vehicle to an“as new”condition,
but it will make your Volt fully
operational appropriate to its
age and mileage.
Other Voltec Components
High Voltage Wiring, Voltec Control
Modules, E-Compressor, Traction
Power Inverter Module (TPIM),
Accessory Power Module (APM),
and Voltec On-Board Charger.
Brakes
Brake Modulator Assembly
Black plate (19,1)Canadian Limited Warranty and Owner Assistance Information - 2012
New Vehicle Limited Warranty 19
What is Covered
This Hybrid warranty covers repairs
to correct any Hybrid component
defect related to materials or
workmanship occurring during
the 8 year or 160 000 kilometers
(100,000 miles) term for the
following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles,
Hybrid warranty period, towing is
covered to the nearest Chevrolet
or GMC servicing dealer if your
vehicle cannot be driven because
of a warranted Hybrid specific
defect. Contact the GM Roadside
Assistance Center for towing. Refer
to the owner manual for details.
Chevrolet Silverado Hybrid,
Tahoe Hybrid, GMC Sierra and
Yukon/Yukon Denali Hybrid
Coverage
Transmission
Hybrid transmission assembly and
internal components, including
the transmission auxiliary fluid
pump, transmission auxiliary
pump controller, and 3-phase
transmission cables.
Brakes
Brake Modulator Assembly
Other Hybrid Components
Hybrid battery
The 300-volt electrical system
includes:
.Hybrid High Voltage Wiring
.Hybrid Control Modules
.Traction Power Inverter
Module (TPIM)
.Accessory Power Module (APM)
What Is Not Covered
In addition to the”What is Not
Covered“section previously, the
Voltec or Hybrid warranty does
not cover the following items:
Wear Items
Wear items, such as brake linings,
are not covered in the Voltec or
Hybrid warranty.
Maintenance
As the vehicle owner, you are
responsible for the performance
of the scheduled maintenance
listed in your owner manual.
Maintenance intervals, checks,
inspections, and recommended
fluids and lubricants as prescribed
in the owner manual are necessary
to keep your vehicle in good
working condition. Any damage