Black plate (14,1)Chevrolet Avalanche Owner Manual - 2012
13-14 Customer Information
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the
right to unilaterally modify,
change, or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
(U.S. and Canada)
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Black plate (19,1)Chevrolet Avalanche Owner Manual - 2012
Customer Information 13-19
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, the vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer technician
service the vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that will
assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in the
vehicle were operating.
.Whether or not the driver and
passenger safety belts were
buckled/fastened.
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal.
.How fast the vehicle was
traveling. This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:
EDR data is recorded
by the vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
Black plate (3,1)Chevrolet Avalanche Owner Manual - 2012
INDEX i-3
CleaningExterior Care . . . . . . . . . . . . . . . 10-96
Interior Care . . . . . . . . . . . . . . . . 10-99
Climate Control Systems . . . . . . . 8-1 Air Conditioning . . . . . . . . . . . . . . . 8-1
Dual Automatic . . . . . . . . . . . . . . . . 8-4
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Cluster, Instrument . . . . . . . . . . . . 5-11
Collision Damage Repair . . . . . 13-14
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-6
Connections, OnStar
®. . . . . . . . . 14-4
Continuous Damping Control (CDC) . . . . . . . . . . . . . . . . 9-50
Control of a Vehicle . . . . . . . . . . . . . 9-4
Convex Mirrors . . . . . . . . . . . . . . . . 2-20
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-18
Engine TemperatureGauge . . . . . . . . . . . . . . . . . . . . . . 5-14
Cooling System . . . . . . . . . . . . . . . 10-18
Engine Messages . . . . . . . . . . . . 5-37
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . 13-13
Cover
Cargo Panels . . . . . . . . . . . . . . . . . . 4-6 Cruise Control . . . . . . . . . . . . . . . . . 9-51
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-6 Offices . . . . . . . . . . . . . . . . . . 13-4, 13-5
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-6
Customer Information Service PublicationsOrdering Information . . . . . . 13-16
Customer Satisfaction
Procedure . . . . . . . . . . . . . . 13-1, 13-3
D
Damage Repair, Collision . . . . . 13-14
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-19
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-3
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . . 2-8
Devices, Auxiliary . . . . . . . . . . . . . 7-30
Diagnostics, OnStar
®. . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-7 Door
Ajar Messages . . . . . . . . . . . . . . . 5-37
Delayed Locking . . . . . . . . . . . . . . . 2-8
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-8
Drive Belt Routing, Engine . . . . . 12-3
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-26
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-67
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-26
Highway Hypnosis . . . . . . . . . . . . 9-12
Hill and Mountain Roads . . . . . . 9-12
If the Vehicle is Stuck . . . . . . . . . 9-15
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-6
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-16
Wet Roads . . . . . . . . . . . . . . . . . . . 9-11
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-13
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 8-4
Black plate (6,1)Chevrolet Avalanche Owner Manual - 2012
i-6 INDEX
HeaterEngine . . . . . . . . . . . . . . . . . . . . . . . . 9-27
Heating and Air Conditioning . . . 8-1
High-Beam On Light . . . . . . . . . . . 5-26
Highway Hypnosis . . . . . . . . . . . . . 9-12
Hill and Mountain Roads . . . . . . . 9-12
Hill Start Assist (HSA) . . . . . . . . . 9-46
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . . . . . . . . 3-13
I
Ignition Positions . . . . . . . . . . . . . . 9-23
Ignition Transmission Lock
Check . . . . . . . . . . . . . . . . . . . . . . . 10-34
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-18
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . 3-38
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1
Instrument Cluster . . . . . . . . . . . . . 5-11
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii
J
Jump Starting . . . . . . . . . . . . . . . . . 10-86
K
Key and Lock Messages . . . . . . . 5-40
Keyless Entry Remote (RKE) System . . . . . . . . 2-3
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
L
Labeling, Tire Sidewall . . . . . . . . 10-50
Lamp Messages . . . . . . . . . . . . . . . 5-40
Lamps Daytime Running (DRL) . . . . . . . 6-3
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Exterior Cargo . . . . . . . . . . . . . . . . . 6-6
Exterior Controls . . . . . . . . . . . . . . . 6-1
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . . 6-3
License Plate . . . . . . . . . . . . . . . 10-39
Malfunction Indicator . . . . . . . . . 5-19
Reading . . . . . . . . . . . . . . . . . . . . . . . 6-7
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . 3-19
Lap-Shoulder Belt . . . . . . . . . . . . . 3-14
LATCH System Replacing Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . 3-51
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . 3-45 Level Control
Automatic . . . . . . . . . . . . . . . . . . . . . 9-50
Light StabiliTrak
®OFF . . . . . . . . . . . . . 5-23
Lighting Entry/Exit . . . . . . . . . . . . . . . . . . . . . . 6-8
Illumination Control . . . . . . . . . . . . 6-7
Lights Airbag Readiness . . . . . . . . . . . . . 5-16
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 5-22
Brake System Warning . . . . . . . 5-21
Charging System . . . . . . . . . . . . . 5-18
Cruise Control . . . . . . . . . . . . . . . . 5-26
Engine Oil Pressure . . . . . . . . . . 5-24
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-3
Front Fog Lamp . . . . . . . . . . . . . . 5-26
High-Beam On . . . . . . . . . . . . . . . . 5-26
High/Low Beam Changer . . . . . . 6-3
Low Fuel Warning . . . . . . . . . . . . 5-25
Safety Belt Reminders . . . . . . . . 5-15
Security . . . . . . . . . . . . . . . . . . . . . . 5-25
Tire Pressure . . . . . . . . . . . . . . . . . 5-24
Tow/Haul Mode . . . . . . . . . . . . . . . 5-23
Traction Control System (TCS)/StabiliTrak
®. . . . . . . . . . 5-23