2011 TOYOTA tC Warranties & Maintenance Guides (in English)

If your name or address has changed
or you purchased your Scion as a
used \fehicle, please complete and
mail the attached card, e\fen if your
\barranty co\ferage has expired.
This \bill enable Scion to contact you
\bith important product or safety
updates concerning your \fehicle.
If the card is no longer attached,
please call Scion Customer
Experience at (866) 707-2466.
\b\b\b.scion.com
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©2010
Scion, a marque of Toyota Motor Sales, U.S.
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,
Inc.
Printed in U.S.a.
8 /10
09-TCS-03877
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Same o\bner, name and/or address has changed
ne\b o\bner, purchased \fehicle used
Same o\bner, additional dri\fer \bho should recei\fe product/safety updates
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a.
, Inc.
Scion occasionally sends special promotional offers to registered o\bners. Check here if you prefer
not to recei\fe these offers.

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year
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90154toyD1R1.indd 18/10/10 9:30 PM

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W
elcome to Scion. You’ve joined
a select group of car buyers:
people who want a vehicle
that sets them apart from the crowd.
We created the car, but you made it
your own — reflecting your life and your
own sense of style.
Of course, quality and reliability are just
as important as a stylish ride. After all,
if the ride doesn’t go, what’s the point?
Which is the point of Scion’s excellent
warranty coverage. We stand behind
the quality of our vehicles. This booklet
tells you just how much.
Your satisfaction is really important to
us, so occasionally we may create a
special policy adjustment to pay for
certain repairs that are no longer
covered by warranty. When we do this,
we mail details to the owners we have
on record. That’s why it’s important to
send in the card at the back of this
booklet if you move or if you bought
your Scion from a previous owner. Just
tear out the card and drop it in the
mail; you don’t even have to put a
stamp on it.
We want you to be confident that your
ride will keep you on the road — and
that Scion will keep you covered when
you need it. We think you’ll feel pretty
good about that after taking a look at
this booklet. Again, welcome to Scion!This booklet describes the terms of
Scion warranty coverage as well as
general owner responsibilities. The
scheduled maintenance section
describes your vehicle’s
maintenance requirements. Be sure
to look it over pretty carefully, since
proper maintenance is required to
ensure that warranty coverage
remains intact.
All the info in this booklet is the latest
available at the time of publication and,
with the exception of the emission
control warranties, is subject to change
without notice.
Scion is a marque of Toyota Motor
Sales, U.S.A., Inc.
WE’VE GOT YOU COVERED
WARRANTY
1
2011 (STC) 2011(STC)

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WARRANTY INFORMATION
Introduction
The Immobilizer Key4
Transportation Assistance 6
If You Need Assistance7
Warranty Coverages at a Glance 9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty12
Federal Emission Control Warranty 16
California Emission Control Warranty22
Tire Limited Warranty27
Your Responsibilities
Operation and Maintenance 28
Obtaining Warranty Service30
TABLE OF CONTENTS
WARRANTY
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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance31
Keep Your Ride Running32
Maintenance & Scion Warranty Coverage 33
Maintenance Log
Using the Maintenance Log Charts34
Complimentary Maintenance Services 35
Maintenance Log36
Explanation of Maintenance Items 52
Vehicle Identification56
TABLE OF CONTENTS
3

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THE NEW WORLD OF
ANTI-THEFT
TECHNOLOGY
This Scion vehicle may be equipped
with an electronic “immobilizer”
anti-theft system. When the key is
inserted into the ignition switch it
transmits an electronic code to an
immobilizer computer. The engine will
only start if the code in the key matches
the code in the immobilizer. If the code
does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t
start the vehicle unless the key has the
same code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only an Authorized
Servicing Dealership* or certain
bonded/registered independent
locksmiths can generate replacement
keys.
* For the purposes of this system, an Authorized Servicing Dealership is a Scion dealership or a
Toyota dealership.
THE IMMOBILIZER KEY
WARRANTY
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REPLACING THE KEY
Upon purchase, each vehicle should
have two master keys, one valet key
and an aluminum tag with a key-code
imprinted on it.
To generate a fully functional
replacement key (one that will both
open the doors and start the engine),
one of the master keys is required. To
make a key that will open the door for
retrieval of items locked inside the
vehicle, the valet key or aluminum
key-code tag can be used. If a master
key or the aluminum key-code tag is
not available, an Authorized Servicing
Dealership or certain registered
locksmiths can obtain the key code
from a restricted-access database.
These businesses can also access a
service utility to reprogram the
immobilizer if all registered master
keys have been lost. If an Authorized
Servicing Dealership is not available,
please refer to www.aloa.orgto find a
bonded/registered locksmith who
performs high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do
not record it in a way that can be easily
identified and associated with the
vehicle. For example, don’t leave the
code somewhere that can be accessed
by a valet. It is wise to keep a copy of
the key-code outside of the vehicle.
If the vehicle was delivered with less
than all three keys and the aluminum
key-code tag, consider having an
Authorized Servicing Dealership or a
qualified independent automotive
locksmith make a duplicate key before
you need it.
THE IMMOBILIZER KEY
WARRANTY
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I
f for some reason your ride doesn’t
go, and your Scion must be kept
overnight for warranty-covered
repairs, you are eligible for
transportation assistance from Scion.
The Transportation Assistance Policy
applies if your car must be kept
overnight for any of the following
reasons:
>The warranty repairs take more
than one day to complete.
>The warrantable condition requires
extensive diagnosis.
>The parts needed for the warranty
repairs are not readily available and
your car is inoperative or unsafe to
drive.
The policy does not apply when the
warranty repairs can be completed in
one day but the car must be kept
overnight due to dealer or owner
scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New
Vehicle Limited Warranty to all 2011
model-year Scions sold and serviced by
Authorized Servicing Dealerships* in
the mainland United States and Alaska.
If you need more info, please contact
your Authorized Servicing Dealership.*
* For the purposes of this policy, an Authorized Servicing Dealership is a Scion dealership or a Toyota dealership.
TRANSPORTATION ASSISTANCE
WARRANTY
6

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B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
WARRANTY
7