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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 34
Maintaining Your Warranty 35
Maintenance Log
Using the Maintenance Log Charts36
Maintenance Log38
Explanation of Maintenance Items 54
Vehicle Identification 57
Find It Online
For your convenience, scheduled maintenance information for your vehicle is also
available at www.ToyotaOwnersOnline.com . From the site’s home page, go to the
“Scheduled Maintenance” link. Then
select your vehicle’s model name,
model year and current time or
mileage. You’ll be able to instantly
view the recommended maintenance
items for your vehicle.
Table of Contents
3
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A
t Toyota, ourtoppriority isalways
our customers. Weknow your
Toyota isan important partofyour
life and something youdepend onevery
day. That’s whywe’re dedicated tobuilding
products ofthe highest qualityand
reliability.
Our excellent warranty coverage is
evidence thatwestand behind thequality
of our vehicles. We’reconfident —asyou
should be— that your Toyota willprovide
you with many yearsofenjoyable driving.
To further demonstrate ourcommitment to
our customers’ satisfaction, occasionally
we may establish aspecial policy
adjustment topay forspecific repairsthat
are nolonger covered bywarranty. When
we establish suchapolicy adjustment, we
mail details toall applicable ownerswe
have onrecord. That’swhyit’simportant
to send inthe card atthe back ofthis
booklet ifyou change youraddress orif
you’ve purchased thisvehicle froma
previous owner.
To provide youwith added protection
against unexpected servicecosts,weoffer
Toyota ExtraCarevehicle service
agreements andToyota AutoCarepre-paid
maintenance programs.Bothofferplans to
meet awide variety ofneeds. Your
dealership canhelp youselect theplan
that’s bestforyou. Our
goal isfor every Toyota customer to
enjoy outstanding quality,dependability
and peace ofmind throughout their
ownership experience. Wewant youtobe
a satisfied member ofthe Toyota family
for many milestocome.
Pages 5–32ofthis booklet describe
the terms ofToyota warranty coverage
as well asgeneral owner
responsibilities. Thescheduled
maintenance sectiondescribes your
vehicle’s maintenance requirements. Be
sure toreview thisinformation
carefully, sinceproper maintenance is
required toensure thatwarranty
coverage remainsintact.
Allinformation inthis booklet isthe latest
available atthe time ofpublication and,
with theexception ofthe emission control
warranties, issubject tochange without
notice.
Satisfaction DowntheRoad
WARRANTY
4Introduction
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Who Isthe Warrantor
The warrantor forthese limited warranties
is Toyota MotorSales,U.S.A., Inc.
(“Toyota”), 19001SouthWestern Avenue,
Torrance, California 90509-2991, a
California corporation.
WhichVehicles AreCovered
These warranties applytoall 2011 model
year Camry Hybrid vehicles distributed by
Toyota thatareoriginally soldbyan
authorized dealerinthe United Statesand
normally operatedortouring inthe United
States, U.S.territories orCanada.
Warranty coverageisautomatically
transferred atno cost tosubsequent
vehicle owners.
Multiple Warranty Conditions
Thisbooklet contains warranty termsand
conditions thatmay vary depending onthe
part covered. Awarranty forspecific parts
or systems, suchasthe Powertrain
Warranty orEmission Performance
Warranty, isgoverned bythe coverage set
forth inthat warranty aswell asthe
General Warranty Provisions.
WhenWarranty Begins
Thewarranty periodbegins onthe
vehicle’s in-service date,which isthe first
date thevehicle iseither delivered toan
ultimate purchaser, leased,orused asa
company carordemonstrator.
Repairs MadeatNo Charge
Repairs andadjustments coveredbythese
warranties aremade atno charge forparts
and labor.
Parts Replacement
Anyneeded partsreplacement willbe
made usingneworremanufactured parts.
The decision whetherapart should be
repaired orreplaced willbemade bythe
servicing Toyotadealership and/orToyota.
Parts scheduled tobe replaced asrequired
maintenance arewarranted untiltheir first
replacement only.
Limitations
Theperformance ofnecessary repairsand
adjustments isthe exclusive remedyunder
these warranties orany implied warranties.
Toyota doesnotauthorize anyperson to
create foritany other obligation orliability
in connection withthisvehicle.
Any implied warranty ofmerchantability
or fitness foraparticular purposeis
limited tothe duration ofthese written
warranties. Somestates donot allow
restrictions onhow long animplied
warranty lasts,sothis limitation maynot
apply toyou.
Your Rights UnderStateLaw
These warranties giveyouspecific legal
rights. Youmay alsohave other rights that
vary from statetostate.
General Warranty Provisions
WARRANTY
12YourWarranties inDetail
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MAINTENANCE
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
Federal Emission ControlWarranty
WARRANTY
20YourWarranties inDetail
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Parts List:Long-Term Emission
Defect Warranty (Pennsylvania
and Washington Vehicles
Only* )
Theparts listed herearecovered forseven
years or70,000 miles,whichever occurs
first.
Air/Fuel Metering System
•Engine control computer (engine
control module)
• Throttle body
AirInduction System
•Intake manifold andintake airsurge
tank
Catalyst System
•Exhaust frontpipe(including catalytic
converter)
• Exhaust manifold (including manifold
converter)
Evaporative ControlSystem
•Charcoal canister
• Fuel tank
Hybrid System
•Battery controlmodule (battery
voltage sensor)†
• Hybrid battery†
• Hybrid control module (power
management controlmodule)†
• Inverter withconverter†
• Transaxle (including motorand
generator)
OWNER’S WARRANTY
RESPONSIBILITIES
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
recommends thatyouretain allreceipts
covering maintenance onyour vehicle, but
Toyota cannot denywarranty coverage
solely forthe lack ofreceipts oryour
failure toensure theperformance ofall
scheduled maintenance.
You areresponsible forpresenting your
vehicle toaToyota dealership assoon as
a problem exists.Thewarranty repairs
should becompleted inareasonable
amount oftime, nottoexceed 30days.
You should alsobeaware thatToyota may
deny youwarranty coverage ifyour vehicle
or apart hasfailed duetoabuse, neglect,
improper maintenance orunapproved
modifications.
If you have anyquestions regardingyour
warranty rightsandresponsibilities, you
should contact theToyota Customer
Experience Centerat(800) 331-4331 or
the California AirResources Board,Mobile
Source Control Division, at9528 Telstar
Avenue, P.O.Box8001, ElMonte, CA
91734-8001.
* Applies toPennsylvania andWashington vehiclesequipped withaCalifornia CertifiedEmission Control
Warranty.
† Covered undertheHybrid System Warranty foreight years or100,000 miles,whichever occursfirst.
California EmissionControlWarranty
WARRANTY
YourWarranties inDetail25
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REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
IFYOUR VEHICLE FAILSA
SMOG-CHECK TEST
Ifyour vehicle failsasmog-check test,
you may make aclaim under theEmission
Performance Warranty.Todo so, take your
vehicle toan authorized Toyotadealership
and present acopy ofthe smog-check test
report. Also,takeyour maintenance
records incase theyareneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
California EmissionControlWarranty
WARRANTY
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R
egular maintenance isessential to
obtaining thehighest levelof
performance, safetyandreliability
from yourToyota. Itcan also increase
your vehicle’s resalevalue.Thefollowing
pages aredesigned tohelp youmake sure
your vehicle receives properandtimely
maintenance. Alongwithother important
information relatedtovehicle service,
you’ll findfactory-recommended
maintenance guidelinesandalog inwhich
to document yourvehicle’s maintenance
history. In
addition toscheduled maintenance,
your vehicle requires ongoing general
maintenance suchasfluid checks and
visual inspections. Theseprocedures are
explained inthe “Vehicle Maintenance and
Care” section ofthe Owner’s Manual.Be
sure toperform theseprocedures regularly
to ensure themost trouble-free operation
of your vehicle.
With proper maintenance andcare, your
vehicle willlast longer anddeliver more
dependable, economicalperformance.
Follow thisbooklet’s recommendations
and you’ll enjoymaximum reliabilityand
peace ofmind fromyourToyota formany
years tocome.
The Importance ofScheduled Maintenance
34Maintenance Log
MAINTENANCE
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IMPORTANT
MAINTENANCE
INFORMATION
It is especially importanttoregularly
replace theengine oiland oilfilter.
Failure todo socan cause oilgelling,
which canresult insevere damage to
your vehicle andrequire costlyrepairs
that arenotcovered bythe New Vehicle
Limited Warranty.
Maintenance Records
Maintainingyourvehicle according tothe
recommendations inthis booklet is
required toensure thatyour warranty
coverage remainsintact.Youshould keep
detailed recordsofvehicle maintenance,
including dateofservice, mileage attime
of service andadescription ofservice
and/or partsinstallation performed. The
scheduled maintenance loginthis booklet
can help youdocument thisinformation. If
you sellyour vehicle, besure togive your
maintenance recordstothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailure caused bylack
of proper maintenance arenot covered
under warranty.
Maintenance Providers
Maintenanceandrepair services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely because
you used aservice provider otherthana
Toyota dealership formaintenance and
repairs. However, damageorfailure
caused byimproper maintenance or
repairs arenot covered underwarranty.
Dealer-Recommended
Maintenance
Yourdealer mayrecommend more
frequent maintenance intervalsormore
maintenance servicesthanthose listedin
the scheduled maintenance log.These
additional servicesarenot required to
maintain yourwarranty coverage. Askyour
dealer toexplain anyrecommended
maintenance notincluded inthe scheduled
maintenance log.
Foracomplete description ofToyota
warranty coverages, seetheWarranty
Information portionofthis booklet.
Maintaining YourWarranty
Maintenance Log35
MAINTENANCE