2011 TOYOTA CAMRY HYBRID service

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REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
IFYOUR VEHICLE FAILSA
SMOG-CHECK TEST
Ifyour vehicle failsasmog-check test,
you may make aclaim under theEmission
Performance Warranty.Todo so, take your
vehicle toan authorized Toyotadealership
and present acopy ofthe smog-check test
report. Also,takeyour maintenance
records incase theyareneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
California EmissionControlWarranty
WARRANTY
YourWarranties inDetail27

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OBTAINING WARRANTY
SERVICE
The tires thatcome asoriginal equipment
on your vehicle arewarranted bytheir
manufacturer andnotToyota. Aseparate
warranty statement forthe tires isin your
glove box.
To obtain service foratire defect, takethe
tire toan authorized dealerofthe tire
manufacturer. (Refertoyour local phone
directory fordealer locations.) YourToyota
dealer mayalsobeable toassist youin
obtaining warrantyservicefromthe
manufacturer.
For additional warrantyinformation or
service assistance, contactthetire
manufacturer directly.
ORIGINALEQUIPMENT
TIRE MANUFACTURERS
Bridgestone/Firestone
535Marriott Drive
Nashville, TN37214
Bridgestone: (800)847-3272
Firestone: (800)356-4644
Michelin NorthAmerica
One Park WaySouth
P.O. Box19001
Greenville, SC29602
(800) 847-3435
TireLimited Warranty
WARRANTY
YourWarranties inDetail29

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GENERAL INFORMATION
Youareresponsible forensuring thatyour
Toyota isoperated andmaintained
according tothe instructions inthe
Owner’s Manualandthisbooklet.
You should keepdetailed recordsof
vehicle maintenance, sinceunder some
circumstances theymayberequired for
warranty coverage. Theserecords should
include dateofservice, mileage attime of
service andadescription ofservice
performed and/orpartsinstalled. Foryour
convenience, amaintenance logis
included inthis booklet. Ifyou sellyour
vehicle, youshould giveyour maintenance
records tothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailures causedby
lack ofproper maintenance arenot
covered underwarranty.
WHERE TOGO FOR
MAINTENANCE
You may have maintenance performedon
your vehicle byany qualified personor
facility. However, Toyotarecommends
having maintenance performedbyan
authorized Toyotadealership.
Toyota dealership technicians arespecially
trained tomaintain andrepair Toyota
vehicles. Theystaycurrent onthe latest
service information throughToyota
technical bulletins, servicepublications
and training courses. Manyarealso
certified throughtheToyota Certification
Program, whichinvolves aseries of
rigorous writtenexaminations. Feelfreeto
ask any Toyota dealership toshow you
their technicians’ credentials.
You canbeconfident you’regetting the
best possible serviceforyour vehicle
when youtake itto aToyota dealership.
Operation andMaintenance
WARRANTY
30Your Responsibilities

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REPLACEMENT PARTS
Warrantycoverageisnot dependent upon
the use ofany particular brandof
replacement parts.However, Toyota
recommends usingonlyGenuine Toyota
Parts when youneed toreplace apart on
your vehicle. LikeallToyota products,
Genuine ToyotaPartsarebuilt tothe
highest standards ofquality, durability and
performance. Theyarealso designed tofit
your vehicle’s exactspecifications.
Your Toyota dealership maintainsan
extensive inventory ofGenuine Toyota
Parts tomeet yourvehicle service needs.
And because itis linked electronically to
Toyota’s PartsDistribution Centers,the
dealership hasquick access toany parts it
may nothave instock.
Genuine ToyotaPartsarecovered bytheir
own warranty (seeyour dealer fordetails)
or the remainder ofany applicable New
Vehicle Limited Warranty, whichever is
longer. Non-Genuine ToyotaParts,orany
damage orfailures resulting fromtheir
use, arenotcovered byany Toyota
warranty .
Operation andMaintenance
WARRANTY
Your Responsibilities31

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BY GEOGRAPHIC REGION
Inthe United States, U.S.
Territories andCanada
Toobtain warranty serviceinthe United
States, U.S.territories orCanada, take
your vehicle toan authorized Toyota
dealership. Ifyour vehicle cannotbe
driven, contact yournearest Toyota
dealership fortowing assistance. Youdo
not have topay fortowing tothe nearest
Toyota dealership ifyour vehicle is
inoperable duetofailure ofawarranted
part.
Outside theUnited States, U.S.
Territories andCanada
Ifyou areusing yourvehicle outside the
United States, U.S.territories andCanada
and need warranty service,contactalocal
Toyota dealership. Pleasenote,however,
that your vehicle maynotberepaired free
of charge because thelocal Toyota
distributor mayhave noobligation to
provide warranty serviceforyour vehicle,
and/or yourvehicle maynotcomply with
local regulatory orenvironmental
requirements.
EMERGENCY REPAIRS
Ifyour vehicle isinoperable orunsafe to
drive andthere isno Toyota dealership
reasonably availabletomake repairs, you
may perform therepairs yourself orhave
them performed byanother automotive
service provider. Toyotawillreimburse you
for any ofthe repairs thatarecovered by
warranty. Toreceive reimbursement,
present toan authorized Toyotadealership
your paidrepair invoices andanyparts
that were removed fromthevehicle. You
will bereimbursed forwarranted partsat
the manufacturer’s suggestedretailprice
and warranted laboratageographically
appropriate hourlyratemultiplied by
Toyota’s recommended timeallowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes noliability forsubsequent
failures causedbyimproper repairsorthe
use ofnon-Genuine ToyotaPartsunless
you have thevehicle properly repairedina
timely manner. Toensure thatwarranty
coverage remainsintact,haveyourvehicle
inspected byanauthorized Toyota
dealership assoon aspossible afteran
emergency repair.
ObtainingWarrantyService
WARRANTY
32YourResponsibilities

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R
egular maintenance isessential to
obtaining thehighest levelof
performance, safetyandreliability
from yourToyota. Itcan also increase
your vehicle’s resalevalue.Thefollowing
pages aredesigned tohelp youmake sure
your vehicle receives properandtimely
maintenance. Alongwithother important
information relatedtovehicle service,
you’ll findfactory-recommended
maintenance guidelinesandalog inwhich
to document yourvehicle’s maintenance
history. In
addition toscheduled maintenance,
your vehicle requires ongoing general
maintenance suchasfluid checks and
visual inspections. Theseprocedures are
explained inthe “Vehicle Maintenance and
Care” section ofthe Owner’s Manual.Be
sure toperform theseprocedures regularly
to ensure themost trouble-free operation
of your vehicle.
With proper maintenance andcare, your
vehicle willlast longer anddeliver more
dependable, economicalperformance.
Follow thisbooklet’s recommendations
and you’ll enjoymaximum reliabilityand
peace ofmind fromyourToyota formany
years tocome.
The Importance ofScheduled Maintenance
34Maintenance Log
MAINTENANCE

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IMPORTANT
MAINTENANCE
INFORMATION
It is especially importanttoregularly
replace theengine oiland oilfilter.
Failure todo socan cause oilgelling,
which canresult insevere damage to
your vehicle andrequire costlyrepairs
that arenotcovered bythe New Vehicle
Limited Warranty.
Maintenance Records
Maintainingyourvehicle according tothe
recommendations inthis booklet is
required toensure thatyour warranty
coverage remainsintact.Youshould keep
detailed recordsofvehicle maintenance,
including dateofservice, mileage attime
of service andadescription ofservice
and/or partsinstallation performed. The
scheduled maintenance loginthis booklet
can help youdocument thisinformation. If
you sellyour vehicle, besure togive your
maintenance recordstothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailure caused bylack
of proper maintenance arenot covered
under warranty.
Maintenance Providers
Maintenanceandrepair services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely because
you used aservice provider otherthana
Toyota dealership formaintenance and
repairs. However, damageorfailure
caused byimproper maintenance or
repairs arenot covered underwarranty.
Dealer-Recommended
Maintenance
Yourdealer mayrecommend more
frequent maintenance intervalsormore
maintenance servicesthanthose listedin
the scheduled maintenance log.These
additional servicesarenot required to
maintain yourwarranty coverage. Askyour
dealer toexplain anyrecommended
maintenance notincluded inthe scheduled
maintenance log.
Foracomplete description ofToyota
warranty coverages, seetheWarranty
Information portionofthis booklet.
Maintaining YourWarranty
Maintenance Log35
MAINTENANCE

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R
egular maintenance isessential to
obtaining thehighest levelof
performance fromyourToyota. It
can also increase yourvehicle’s resale
value. Thisbooklet presents Toyota’s
maintenance recommendations in
convenient checklists,soyou caneasily
see what typeofmaintenance yourvehicle
needs anddocument thatthework was
performed.
To ensure thatyour vehicle receives
first-quality serviceandparts, Toyota
recommends havingmaintenance
performed byanauthorized Toyota
dealership. Toyotadealership technicians
are experts onToyota vehicles, andthey
use Genuine ToyotaPartsdesigned toyour
vehicle’s exactspecifications. Whenyou
go toaToyota dealership, youcanbe
confident thatthey willuse Genuine Toyota
parts andhave Toyota-trained technicians.
MilesorMonths?
Toyota recommends obtainingscheduled
maintenance foryour vehicle every
5,000 milesorsix months, whichever
comes first.
For example:
•Ifyou drive 5,000 milesinless than
six months, youshould obtain
maintenance at 5,000 miles-don’t
wait until sixmonths. •
Ifat six months youhave driven less
than 5,000 miles, youshould obtain
maintenance at six months -don’t
wait until 5,000 miles.
Besure tokeep aneye onyour mileage
so that youobtain maintenance when
recommended. Ifyou arealow-mileage
driver, markyourcalendar toremind
yourself toobtain maintenance everysix
months.
Documenting YourInvestment
Tohelp youverify thatyou’ve invested in
proper maintenance, eachmaintenance
checklist includesspaceforyour Toyota
dealership tocertify thatyouobtained
Genuine ToyotaService foryour vehicle.
The dealership willmark thedealer service
verification areawith thefollowing stamp
(which maybecustomized withthe
dealership’s name):
UsingtheMaintenance LogCharts
36Maintenance Log
MAINTENANCE