
SQUEAK AND RATTLE TROUBLE DIAGNOSESRF-7
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The following materials, not available through NISSAN Parts Department, can also be used to repair squeaks
and rattles.
UHMW(TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingINFOID:0000000005929522
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noi se. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or ra ttle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shift selector assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the ar eas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
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PRECAUTIONSSE-3
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5. When the repair work is completed, return the ignition switch to the ″LOCK ″ position before connecting
the battery cables. (At this time, the steering lock mechanism will engage.)
6. Perform a self-diagnosis check of al l control units using CONSULT-III.
Service NoticeINFOID:0000000005929597
• When removing or installing various parts, place a cloth or padding onto the vehicle body to prevent
scratches.
• Handle trim, molding instruments, grille, etc. carefully during removing or installing. Be careful not to oil or
damage them.
• Apply sealing compound where necessary when installing parts.
• When applying sealing compound, be careful that the sealing compound does not protrude from parts.
• When replacing any metal parts (for example body outer panel, member, etc.), be sure to take rust preven-
tion measures.
PrecautionINFOID:0000000005929598
• When removing or disassembling any part, be careful not to damage or deform it. Protect parts which may
get in the way with cloth.
• When removing parts with a screwdriver or other tool , protect parts by wrapping tools with vinyl or tape.
• Keep removed parts protected with cloth.
• If a clip is deformed or damaged, replace it.
• If an unreusable part is removed, replace it with a new one.
• Tighten bolts and nuts firmly to the specified torque.
• After re-assembly has been completed, make sure each part functions correctly.
• Remove stains in the following way.
Water-soluble stains:
Dip a soft cloth in warm water, and then squeeze it tight ly. After wiping the stain, wipe with a soft dry cloth.
Oil stain:
Dissolve a synthetic detergent in warm water (density of 2 to 3% or less), dip the cloth, then clean off the stain
with the cloth. Next, dip the cloth in fresh water and squeeze it tightly. Then clean off the detergent completely.
Then wipe the area with a soft dry cloth.
• Do not use any organic solvent, such as thinner or benzine.
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SE-6
< SERVICE INFORMATION >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T model, shift selector in the drive position for
CVT and A/T models).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the v ehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, chec k ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follo w the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area.To help pinpoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear: J-39565 and mechanic's stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
• removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, resulting in the creation of new noise.
• tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks. Refer to SE-7, "
Generic Squeak and Rattle Troubleshooting" .
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loos ening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane tape. A NISSAN Squeak and Rattle Kit (J-43980) is av ailable through your authorized NISSAN Parts Depart-
ment.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94× 5.31 in)/76884-71L01: 60 ×85 mm (2.36 ×3.35 in)/76884-71L02: 15 ×25
mm (0.59× 0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 ×50 mm (1.97 ×1.97 in)/73982-50Y00: 10 mm (0.39 in) thick,
50× 50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97 in)
FELT CLOTH TAPE
Used to insulate where movemen t does not occur. Ideal for instrument panel applications.
68370-4B000: 15 ×25 mm (0.59× 0.98 in) pad/68239-13E00: 5 mm (0.20 in ) wide tape roll. The following
materials not found in the kit can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
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SQUEAK AND RATTLE TROUBLE DIAGNOSESSE-7
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Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used instead of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingINFOID:0000000005929602
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noi se. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or ra ttle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shift selector cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation pr ocedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the ar eas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
2. Trunk lid striker out of adjustment
3. The trunk lid torsion bars knocking together
4. A loose license plate or bracket
Revision: May 2010 2011 Versa

SRS-2
< PRECAUTION >
PRECAUTIONS
PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000006211104
The Supplemental Restraint System such as “A IR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and w hether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the SRS and SB section of this Service Man-
ual.
WARNING:
• To avoid rendering the SRS inopera tive, which could increase the risk of personal injury or death in
the event of a collision which would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.
• Improper maintenance, including in correct removal and installation of the SRS, can lead to personal
injury caused by unintent ional activation of the system. For re moval of Spiral Cable and Air Bag
Module, see the SRS section.
• Do not use electrical test equipmen t on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harn esses can be identified by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
• When working near the Airbag Diagnosis Sensor Unit or other Airbag System sensors with the Igni-
tion ON or engine running, DO NOT use air or electri c power tools or strike near the sensor(s) with a
hammer. Heavy vibration could activate the sensor( s) and deploy the air bag(s), possibly causing
serious injury.
• When using air or electric power tools or hammers , always switch the Ignition OFF, disconnect the
battery, and wait at least 3 minu tes before performing any service.
Precaution for SRS "AIR BAG" and "S EAT BELT PRE-TENSIONER" Service
INFOID:0000000006211105
• Do not use electrical test equipment to check SRS ci rcuits unless instructed to in this Service Manual.
• Before servicing the SRS, turn ignition switch OFF, disconnect both battery cables and wait at least 3 min- utes.
For approximately 3 minutes after the cables are removed, it is still possible for the air bag and seat belt pre-
tensioner to deploy. Therefore, do not work on any SR S connectors or wires until at least 3 minutes have
passed.
• The air bag diagnosis sensor unit must always be installed with the arrow mark “ ⇐” pointing toward the front
of the vehicle for proper operation. Also check air bag diagnosis sensor unit for cracks, deformities or rust
before installation and replace as required.
• The spiral cable must be aligned with the neutral position since its rotations are limited. Do not attempt to
turn steering wheel or column after removal of steering gear.
• Handle air bag module carefully. Always place driver and front passenger air bag modules with the pad side facing upward and seat mounted front side air bag module standing with the stud bolt side facing down.
• Conduct self-diagnosis to check entire SRS for proper function after replacing any components.
• After air bag inflates, the front instrument panel assembly should be replaced if damaged.
• Do not reuse center pillar upper garnish if removed.
Precaution Necessary for Steering W heel Rotation After Battery Disconnect
INFOID:0000000006211106
NOTE:
• This Procedure is applied only to models with Intelligent Key system and NATS (NISSAN ANTI-THEFT SYS-
TEM).
• Remove and install all control units after disconnecting both battery cables with the ignition knob in the
″LOCK ″ position.
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SUPPLEMENTAL RESTRAINT SYSTEM (SRS)SRS-5
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Driver Air Bag ModuleINFOID:0000000006211109
The driver air bag module is dual stage and located in the steering
wheel assembly. It operates with the SRS system in a frontal colli-
sion exceeding a specified level.
Front Passenger Air Bag ModuleINFOID:000000000621111 0
The front passenger air bag module is located behind the instrument
panel assembly (mounted to the steering member). It operates with
the SRS system in a frontal collision exceeding a specified level.
Refer to SRS-6, "
Occupant Classification System (OCS)" for more
information.
Front Side Air BagINFOID:00000000062 11111
Front side air bag modules are built into the front seatback assem-
blies. Vehicles with side air bags are equipped with labels as shown.
Side Curtain Air BagINFOID:000000000621111 2
Side curtain air bag modules are located above the vehicle headlin-
ing and run from the front to the rear of the vehicle. Vehicles with
side curtain air bags are equipped with labels as shown.
WHIA0325E
WHIA0326E
WHIA0327E
WHIA0041E
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FRONT PASSENGER AIR BAG MODULESRS-39
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FRONT PASSENGER AIR BAG MODULE
Removal and InstallationINFOID:0000000005931213
REMOVAL
WARNING:
• When servicing the SRS, do not work from directly in front of air bag module.
• Always place front passenger air bag modu le with pad side facing upward.
CAUTION:
• Before servicing SRS, turn the ig nition switch OFF, disconnect both battery terminals and wait at
least three minutes.
• Do not use old bolts after removal; replace with new bolts.
• Do not insert any foreign objects (screwdriver, etc.) into air bag module or harness connectors.
• Do not disassemble air bag module.
• Do not expose the front passenger air bag module to temperatures exceeding 90 °C (194° F).
• Replace the front passenger air bag module if it has been
dropped or sustained an impact.
• Do not allow oil, grease or water to come in contact with the front passenger air bag module.
1. Disconnect the negative and positive battery term inals, then wait at least three minutes.
2. Remove the side ventilator assembly (right). Refer to IP-11
.
3. Disconnect front passenger air bag module connector (1) and remove the upper instrument panel assembly bolts (2).
: Vehicle front
4. Remove the front passenger air bag module bolts (3) from the steering member.
5. Release the pawls and remove the front passenger air bag mod- ule (1) from the upper instrument panel assembly (2).
INSALLATION
Installation is in the reverse order of removal.
• After the work is completed, perform self-diagnosis to check that no malfunction is detected. Refer to SRS-
19, "SRS Operation Check".
WHIA0321E
WHIA0317E
WHIA0318E
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COLLISION DIAGNOSISSRS-49
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FOR FRONTAL COLLISION: When SRS is not activated in a collision
CAUTION:
Due to varying models and option levels, not all parts listed in the chart below apply to all vehicles.
WORK PROCEDURE
1. Before performing any of the following steps, ensur e that all vehicle body and structural repairs have been
completed.
2. Check the SRS components using the table below: Replace any SRS components showing visible signs of damage. (dents, cracks and deformation, etc.)
3. Perform self-diagnosis using CONSULT-III or air bag warning lamp. Refer to SRS-18, "
Self-Diagnosis
Function (Without CONSULT-III)" for details.
Ensure entire SRS operates properly.
4. After the work is completed, perform self-diagnosis to check that no malfunction is detected. Refer to
SRS-19, "
SRS Operation Check".
SRS INSPECTION (FOR FRONTAL COLLISION)
Harness and connectors 1. Check connectors for poor connection, damage, and terminals for deformities.
2. Check harness for binding, chafing, cuts, or deformities.
3. If no damage is found, reinstall the harness and connectors.
4. If damaged—REPLACE the damaged harness. Do not attempt to repair, splice or modify any SRS harness.
Instrument panel assembly If the passenger front air bag has deployed: REPLACE the instrument panel assembly. (integrated type)
Part
Inspection
Part Inspection
Driver air bag module If the driver air bag has NOT been activated:
1. Remove driver air bag module. Check harness cover and connectors for damage, terminals for deformities, and harness for binding.
2. Install driver air bag module into the steering wheel to check fit and alignment with the wheel.
3. If no damage is found, reinstall with new fasteners.
4. If damaged—REPLACE. Install driver air bag modules with new fasteners.
Front passenger air bag module
(if equipped) If the front passenger air bag has NOT been activated:
1. Remove front passenger air bag module. Check harness cover and connectors for damage,
terminals for deformities, and harness for binding.
2. Install front passenger air bag module into the instrument panel to check fit with the instrument panel.
3. If no damage is found, reinstall with new fasteners.
4. If damaged—REPLACE. Install front passenger air bag modules with new fasteners.
Crash zone sensor If the front air bags or seat belt pre-tensioners have NOT been activated:
1. Remove the crash zone sensor. Check harness connectors for damage, terminals for defor- mities, and harness for binding.
2. Check for visible signs of damage (dents, cracks, deformation) of the crash zone sensor and bracket.
3. Install the crash zone sensor to check fit.
4. If no damage is found, reinstall with new fasteners.
5. If damaged—REPLACE the crash zone sensor and bracket with new fasteners.
Seat belt pre-tensioner assem-
blies
(All applicable locations: buckle,
retractor, lap outer) If the pre-tensioners have NOT been activated:
1. Remove seat belt pre-tensioners.
Check harness cover and connectors for damage, terminals for deformities, and harness for
binding.
2. Check belts for damage and anchors for loose mounting.
3. Check retractor for smooth operation.
4. Check seat belt adjuster for damage.
5. Check for deformities of the center pillar inner.
6. If the center pillar inner has no damage, REPLACE the seat belt pre-tensioner assembly.
7. If no damage is found, reinstall seat belt pre-tensioner assembly.
8. If damaged—REPLACE. Install the seat belt pre-tensioners with new fasteners.
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