
ProblemPossible causes/consequences and M SolutionsThe engine cannot be
started using the
SmartKey.The on-board voltage is too low.XRemove the SmartKey and reinsert it into the ignition lock.XStart the engine within 30 seconds of inserting the SmartKey
into the ignition lock.XRepeat if necessary.
If the engine does not start after several attempts:
XCheck the starter battery and charge it if necessary
( Y page 468).
or
XJump-start the vehicle ( Y page 471).
or
XConsult a qualified specialist workshop.The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.XClose the door and try to start the vehicle again.There is interference from a powerful source of radio waves.XStart your vehicle with the SmartKey in the ignition lock.Doors
Important safety notes
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.GWarning
Do not carry heavy or hard objects in the
passenger compartment unless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accident
82DoorsOpening and closing

Power closing feature
The power closing feature pulls the doors and
trunk lid into their locks automatically even if
they are only partly closed.
GWarning
To prevent possible personal injury, always
keep hands and fingers away from the door or
trunk opening when closing a door or the
trunk lid. Be especially careful when small
children are around.
If danger threatens, pull the inside or outside
door handle, or pull the trunk lid handle.
To prevent personal injury, never activate the
closing assist mechanism by tampering with
the door or trunk lid latch.
GWarning
Only drive with the doors closed. Otherwise,
one or more of the doors could open while the
vehicle is in motion, putting you and/or
others at risk.
GWarning
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
XPower closing feature (doors): push the
door past the first detent position of the
lock.
The power closing feature will pull the door
fully closed.
XPower closing feature (trunk lid): lightly
push the trunk lid closed.
The power closing feature will pull the trunk
lid fully closed.
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked
centrally with the SmartKey or KEYLESS-GO:
XTake the mechanical key out of the
SmartKey (Y page 79).
XInsert the mechanical key into the lock of
the driver's door as far as it will go.
XFirmly turn the mechanical key counter-
clockwise as far as it will go to position
1 and hold it in this position.
XPull the door handle quickly.
The locking knob pops up.
The door is unlocked.
XTurn the mechanical key back and remove
it.
XPull the door handle again.
Locking the vehicle
If the vehicle can no longer be locked
centrally with the SmartKey or KEYLESS-GO:
If the SmartKey is faulty, you can lock the
doors and the trunk by taking the following
steps. If the central locking in the vehicle is
malfunctioning, you cannot lock the trunk.
XPress down the locking knobs on the open
rear doors.
XClose the rear doors.XOpen the front-passenger door.XClose the driver's door and the trunk lid.XPress down the locking knob of the driver's
door inside the vehicle.
XPress down the locking knob of the open
front-passenger door.
84DoorsOpening and closing

iMake sure that you have the SmartKey on
your person and that it has not been left in
the vehicle.XClose the front-passenger door.XMake sure that the doors and the trunk are
locked.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not primed.
Trunk
Important safety notes
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
GWarning
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.GWarning!
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
GWarning
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
You can limit the opening angle of the trunk
lid. This could be useful, for example, if there
is insufficient space above the trunk lid. You
can switch the trunk lid opening height
restriction function on or off via COMAND
( Y page 261).
For the trunk lid to be opened fully, there must
be a minimum clearance from floor to ceiling
of 5.90 ft (1.80 m).
The trunk lid can be:
R opened and closed manually from outside
R opened and closed automatically from
outside
R opened and closed automatically from
inside
R locked separately
R unlocked with the mechanical key
R opened using the emergency release
button inside the trunk
Trunk85Opening and closingZ

Side windows
Important safety notes
GWarning
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.
GWarning
Do not carry heavy or hard objects in the
passenger compartment unless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accident
GWarning
When opening or closing the door windows,
make sure that there is no danger of anyone
being harmed by the opening/closing
procedure.
The door windows are equipped with
automatic operation and the anti-entrapment
feature. If in automatic mode a door window
encounters an obstruction that blocks its
path, the anti-entrapment feature will stop the
door window and open it slightly.
The door windows operate differently when
the switch is pulled. See the "Problems with
door windows" section for details.
The closing of the door windows can be
immediately halted by releasing the switch or,
if the switch was pulled past the resistance
point and released, by either pressing or
pulling the respective switch.
Activate the override switch when children
are riding in the back seats of the vehicle. The
children may otherwise injure themselves,
e.g. by becoming trapped in the door window
opening.
GWarning!
Do not keep any part of your body up against
the window pane when opening a window. The
downward motion of the pane may pull that
part of your body down between the window
pane and the door frame and trap it there. If
there is a risk of entrapment, release the
switch and pull it to close the window.
Side windows89Opening and closingZ

XTouch sensor surface : on the door
handle until the side windows and the
sliding sunroof or the panorama roof with
power tilt/sliding panel are fully closed.
i Make sure you only touch sensor
surface :.
XMake sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.XTo interrupt convenience closing:
release sensor surface : on the door
handle.
On vehicles with roller sunblinds:
XTouch the sensor surface on the door
handle again until the roller sunblinds
close.XTo interrupt the roller sunblind closing
procedure: pull the outside door handle
and hold firmly.
Resetting the side windows
You must reset each side window if:
R a side window cannot be closed
automatically.
R a side window opens again slightly after
being closed manually.
XClose all the doors.XTurn the SmartKey to position 1 in the
ignition lock.XPull the corresponding switch on the door
control panel until the side window is
completely closed. ( Y page 90)XHold the switch for an additional second.
If the side window opens again slightly:
XImmediately pull the corresponding switch
on the door control panel until the side
window is completely closed ( Y page 90).XHold the switch for an additional second.XIf the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly.If this is not the case, repeat the steps
above again.
Problems with the side windows
Problem: a side window cannot be closed
because objects are trapped between the
side window and the door frame.
XRemove the objects.XClose the side window.
Problem: a side window cannot be closed
because objects in the guide rail are
preventing the window from being raised.
XRemove the objects.XClose the side window.
Problem: a side window cannot be closed,
and you cannot see the cause.
GWarning
Closing the side windows with increased force
or without the anti-entrapment feature could
lead to serious or even fatal injury. Make sure
that nobody can become trapped when
closing the side windows.
If a side window is obstructed during closing
and reopens again slightly:
XImmediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed with increased
force.
If a side window is obstructed again during
closing and reopens again slightly:
XImmediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed without the anti-
entrapment feature.GWarning!
Pulling and holding the switch to close the
door window immediately after it had been
blocked two times will cause the door window
92Side windowsOpening and closing

to close without the anti-entrapment feature
for as long as you hold the switch.
Sliding sunroof
Important safety notes
Your vehicle may be installed with a sliding
sunroof or a panorama roof with power tilt/
sliding panel. In the following section, the
term "sliding sunroof" refers to both types of
sliding sunroof.
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.
GWarning
Do not carry heavy or hard objects in the
passenger compartment unless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accidentGWarning
When opening or closing the sliding sunroof,
make sure that there is no danger of anyone
being harmed by the opening/closing
procedure.
The sliding sunroof is equipped with
automatic operation and the anti-entrapment
feature. If the movement of the sliding sunroof
is blocked during the closing procedure, the
sliding sunroof will stop and open slightly.
The sliding sunroof operates differently when
the sliding sunroof switch is pressed and held.
See the "Problems with the sliding sunroof/
panorama roof with power tilt/sliding panel"
section for more details.
The opening/closing procedure of the sliding
sunroof can be immediately halted by
releasing the sliding sunroof switch or, if the
sliding sunroof switch was moved past the
resistance point and released, by moving the
sliding sunroof switch in any direction.
GWarning
The sliding sunroof is made out of glass. In the
event of an accident, the glass may shatter.
This may result in an opening in the roof.
In a vehicle rollover, occupants not wearing
their seat belts or not wearing them properly
may be thrown out of the opening. Such an
opening also presents a potential for injury for
occupants wearing their seat belts properly,
as entire body parts or portions of them may
protrude from the passenger compartment.
! Only open the sliding sunroof if it is free
of snow and ice. Otherwise, malfunctions
may occur.
Sliding sunroof93Opening and closingZ

XMake sure that the sliding sunroof can be
opened or closed fully again when operated
automatically ( Y page 94).XIf the sliding sunroof can be raised fully at
the rear, it has been reset correctly. If this
is not the case, repeat the steps above
again.
Operating the panorama sliding
sunroof
Opening and closing
Overhead control panel
:To raise;To open=To close
The panorama roof with power tilt/sliding
panel can only be moved when the roller
sunblinds are open.
i When raising the panorama roof with
power tilt/sliding panel, the front roller
sunblind opens first if it was closed.
XTurn the SmartKey to position 2 in the
ignition lock.XPush or pull the 3 switch in the
corresponding direction.
i If you press the 3 switch beyond the
point of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by pressing again.
Operating the roller sunblinds of the
panorama sliding sunroof
General notes
The roller sunblinds provide protection from
the sun. The front roller sunblind can only be
opened and closed when the panorama roof
with power tilt/sliding panel is closed. The
front and rear roller sunblinds can be
operated individually.
Operating the front roller sunblind
GWarning
When opening or closing the front roller
sunblind, make sure no one is in danger of
being injured by the opening or closing
procedure.
The front roller sunblind is equipped with
automatic operation and the anti-entrapment
feature. If the movement of the front roller
sunblind is blocked during the closing
procedure, the front roller sunblind will stop
and retract slightly.
The opening or closing of the front roller
sunblind can be immediately halted by
releasing the roof panel switch or, if the roof
panel switch was moved past the resistance
point and released, by moving the roof panel
switch in any direction.
Overhead control panel
:To open;To open=To closeSliding sunroof95Opening and closingZ

XTurn the SmartKey to position 2 in the
ignition lock.
XPush or pull the 3 switch in the
corresponding direction.
iIf you press the 3 switch beyond the
point of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by pressing again.
Operating the rear roller sunblind
Operating from the front
GWarning
When opening or closing the rear roller
sunblind, make sure no one is in danger of
being injured by the opening or closing
procedure.
The rear roller sunblind is equipped with
automatic operation and the anti-entrapment
feature. If the movement of the rear roller
sunblind is blocked during the closing
procedure, the rear roller sunblind will stop
and retract slightly.
The opening and closing of the rear roller
sunblind can be immediately halted by
pressing the sunblind switch again.
Overhead control panel
XTo open or close: press button :.
The rear roller sunblind opens or closes
fully.
XTo stop: press button : again.iYou must first open or close the rear roller
sunblind fully before you can move it in the
other direction.
Operating from the rear compartment
GWarning
When opening or closing the rear roller
sunblind, make sure no one is in danger of
being injured by the opening or closing
procedure.
The rear roller sunblind is equipped with
automatic operation and the anti-entrapment
feature. If the movement of the rear roller
sunblind is blocked during the closing
procedure, the rear roller sunblind will stop
and retract slightly.
The opening or closing of the rear roller
sunblind can be immediately halted by
releasing the sunblind switch or, if the
sunblind switch was moved past the
resistance point and released, by pressing or
pulling the sunblind switch again.
Door control panel in rear
XTo open/close manually: press or pull
switch : to the point of resistance and
hold it until the rear roller sunblind has
reached the desired position.
XTo open/close fully: press or pull
switch : beyond the point of resistance
and release it.
iYou can stop automatic operation by
pressing again.
96Sliding sunroofOpening and closing