2011 MERCEDES-BENZ S-Class door lock

iIf the alarm stays on for more than 30
seconds, the emergency call system
mbrace (USA only) or TELEAID (Canada
only) initiates a call to the Customer
Assistance Center automatically. The
emergency call system initiates the call
provided that:
Ryou have subscribed to the mbrace/
TELEAID service.
Rthe mbrace/TELEAID service has been
activated properly.
Rthe required mobile phone, power supply
and GPS are available.
XTo arm: lock the vehicle with the SmartKey
or KEYLESS-GO.
Indicator lamp : flashes. The alarm
system is armed after approximately 30
seconds.
XTo deactivate: unlock the vehicle using the
SmartKey or KEYLESS-GO.
XTo stop the alarm using the SmartKey:
insert the SmartKey into the ignition lock.
The alarm is switched off.
or
XPress the % or & button on the
SmartKey.
The alarm is switched off.
XTo stop the alarm using KEYLESS-GO:
grasp the outside door handle. The key
must be outside the vehicle.
The alarm is switched off.
or
XPress the Start/Stop button on the
dashboard. The key must be inside the
vehicle.
The alarm is switched off.
74Anti-theft systemsSafety

Vehicle equipment
i This manual describes all the standard
and optional equipment of your vehicle
which was available at the time of
purchase. Country-specific differences are
possible. Bear in mind that your vehicle
may not feature all functions described
here. This also refers to safety-related
systems and functions.
SmartKey
Important safety notes
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.
GWarning
Do not carry heavy or hard objects in the
passenger compartment unless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accident
General information
If you cannot open or lock the vehicle with the
SmartKey, either the battery in the SmartKey
is empty, the SmartKey is faulty, or the starter
battery is discharged.
XCheck the battery in the SmartKey and
replace it if necessary ( Y page 80).XUnlock the driver's door with the
mechanical key ( Y page 84).XLock the vehicle ( Y page 84).XHave the starter battery and battery
contacts checked by an authorized
Mercedes-Benz Center.
If the SmartKey is faulty, contact Roadside
Assistance or an authorized Mercedes-Benz
Center.
SmartKey functions
General notes
i USA only:
This device complies with Part 15 of the
FCC regulations. Operation is subject to
the following conditions:
1. This device must not cause any harmful
interference, and
2. This device must be able to
accommodate interference that is
received, including interference which
could cause unwanted functions.
76SmartKeyOpening and closing

Unapproved modifications to this device
may lead to withdrawal of permission to
operate it.
i Canada only:
This device complies with Industry
Canada's RSS–210 regulations. Operation
is subject to the following conditions:
1. This device must not cause any harmful
interference, and
2. This device must be able to
accommodate interference that is
received, including interference which
could cause unwanted functions.
Unapproved modifications to this device
may lead to withdrawal of permission to
operate it.
Locking and unlocking centrally
The SmartKey centrally locks/unlocks:
R the doors
R the trunk lid
R the fuel filler flap
:& To lock the vehicle;F To unlock the trunk lid=% To unlock the vehicle
When unlocking, the turn signals flash once.
When locking, they flash three times.
When it is dark, the surround lighting also
comes on if it is activated in COMAND.
You can also set an audible signal to confirm
that the vehicle has been locked or unlocked.
The audible signal can be activated and
deactivated using the on-board computer
( Y page 378).XTo unlock centrally: press the %
button.
If you do not open a door or the trunk lid within
approximately 40 seconds of unlocking the
vehicle:
R the vehicle is locked again.
R the theft deterrent locking system is armed
again.
XTo lock centrally: press the & button.
KEYLESS-GO
General notes
i USA only:
This device complies with Part 15 of the
FCC regulations. Operation is subject to
the following conditions:
1. This device must not cause any harmful
interference, and
2. This device must be able to
accommodate interference that is
received, including interference which
could cause unwanted functions.
Unapproved modifications to this device
may lead to withdrawal of permission to
operate it.
i Canada only:
This device complies with Industry
Canada's RSS–210 regulations. Operation
is subject to the following conditions:
1. This device must not cause any harmful
interference, and
2. This device must be able to
accommodate interference that is
received, including interference which
could cause unwanted functions.
Unapproved modifications to this device
may lead to withdrawal of permission to
operate it.
SmartKey77Opening and closingZ

Important information about using
KEYLESS-GO
RYou can use the KEYLESS-GO key as a
conventional SmartKey.
RYou can combine KEYLESS-GO functions
with those of a conventional SmartKey, e.g.
you can open the vehicle with KEYLESS-GO
and close it with the & button.
RAlways carry your KEYLESS-GO key on your
person.
RNever store the KEYLESS-GO key together
with:
-electronic devices, such as a mobile
phone or other SmartKey
-metal objects, such as coins or metal foil
Doing so may impair the function of
KEYLESS-GO.
RTo open or close the vehicle, the KEYLESS-
GO key should not be more than 3 ft (1 m)
from the door or trunk.
RIf the vehicle is parked for more than
72 hours, the KEYLESS-GO function is
deactivated. Pull an outer door handle and
switch on the ignition to reactivate the
KEYLESS-GO function.
RIf the KEYLESS-GO key is removed from the
vehicle, the system may not be able to
recognize the SmartKey anymore. The
vehicle can then no longer be locked or
started with KEYLESS-GO.
RIf the KEYLESS-GO key has been removed
from the vehicle, e.g. when another vehicle
occupant with a KEYLESS-GO key leaves
the vehicle:
-when the Start/Stop button is pressed,
or when trying to lock the vehicle using
the locking button on the outside door
handle, the Key Not Detected message
appears in the multifunction display.
-when the engine is running, the red Key
Not Detected message appears in the
multifunction display as you pull away.
Look for the KEYLESS-GO key and place
it somewhere else in the vehicle. Place
the KEYLESS-GO key on the front-
passenger seat, for example, or in your
shirt pocket.
RIf you have switched on the engine with the
Start/Stop button, you can switch it off
again by:
-pressing the Start/Stop button
-inserting the KEYLESS-GO key into the
ignition lock while the vehicle is at a
standstill and the automatic
transmission is in park position P.
RYou may inadvertently unlock the vehicle if
the KEYLESS-GO key is less than 3 ft (1 m)
from the vehicle and:
-an exterior door handle is hit by a jet of
water, or
-you clean an exterior door handle
RPlease note that any vehicle occupant can
start the engine when there is a KEYLESS-
GO key in the vehicle.
Scenario 1: There is a KEYLESS-GO key in
the vehicle and a second one outside the
vehicle. If you leave the KEYLESS-GO key
in the vehicle when you leave and lock the
vehicle, no message appears in the
multifunction display.
Scenario 2: There is a KEYLESS-GO key in
the vehicle, but none outside the vehicle. If
you get out of the vehicle and attempt to
lock it, the Key Detected In Vehicle
message appears in the multifunction
display. The vehicle is not then locked.
When starting the engine and whilst driving,
KEYLESS-GO also checks whether a valid
SmartKey is in the vehicle by periodically
establishing radio contact.
78SmartKeyOpening and closing

X To unlock the vehicle: pull the door
handle.XTo lock the vehicle: touch sensor
surface :.
If you pull on the handle of the trunk lid, only
the trunk of the vehicle is unlocked.
Changing the settings of the locking
system
You can change the setting of the locking
system in such a way that only the driver's
door and the fuel filler flap are unlocked. This
is useful if you frequently travel on your own.
XTo change the setting: press and hold
down the % and & buttons
simultaneously for approximately six
seconds until the battery check lamp
( Y page 80) flashes twice.
The SmartKey now functions as follows:
XTo unlock the driver's door: press the
% button once.XTo unlock centrally: press the %
button twice.XTo lock centrally: press the & button.
The KEYLESS-GO function is changed as
follows:
XTo unlock the driver's door : pull the door
handle on the driver's door.XTo unlock centrally: pull the door handle
on the front-passenger door or on the rear
doors.XTo lock centrally: touch sensor
surface : on one of the door handles.
Restoring the factory settings
XPress the % and & buttons
simultaneously for approximately six
seconds until the battery check lamp
flashes twice.Mechanical key
General notes
If you use the mechanical key to unlock and
open the driver's door or the trunk lid, the
anti-theft alarm system will be triggered
( Y page 73).
There are several ways to turn off the alarm:
XPress the % or & button on the
SmartKey.
or
XInsert the SmartKey into the ignition lock.
or
XPress the Start/Stop button in the ignition
lock. The SmartKey must be in the vehicle.
or
XLock or unlock the vehicle using KEYLESS-
GO. The SmartKey must be outside the
vehicle.
Removing the mechanical key
XPush release catch : in the direction of
the arrow and at the same time, remove
mechanical key ; from the SmartKey.
SmartKey battery
Important safety notes
It is advisable to have batteries replaced at a
qualified specialist workshop, e.g. at an
authorized Mercedes-Benz Center.
SmartKey79Opening and closingZ

Problems with the SmartKeyProblemPossible causes/consequences and M SolutionsYou cannot lock or
unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.XPoint the tip of the SmartKey at the driver's door handle from a
distance of approximately 1.5 ft (50 cm) and try to unlock or
lock the vehicle again.
If this does not work:
XCheck the SmartKey battery and replace it if necessary
( Y page 80).XLock ( Y page 84) or unlock ( Y page 84) the vehicle using
the mechanical key.The SmartKey is faulty.XLock ( Y page 84) or unlock ( Y page 84) the vehicle using
the mechanical key.XHave the SmartKey checked at a qualified specialist workshop.You can no longer lock
or unlock the vehicle
using KEYLESS-GO.KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.XPull the door handle twice and then insert the SmartKey into the
ignition lock.There is a malfunction with KEYLESS-GO.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.XHave the SmartKey checked at a qualified specialist workshop.There is interference from a powerful source of radio waves.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.You have lost the
SmartKey.XHave the SmartKey canceled at an authorized Mercedes-Benz
Center.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.SmartKey81Opening and closingZ

ProblemPossible causes/consequences and M SolutionsThe engine cannot be
started using the
SmartKey.The on-board voltage is too low.XRemove the SmartKey and reinsert it into the ignition lock.XStart the engine within 30 seconds of inserting the SmartKey
into the ignition lock.XRepeat if necessary.
If the engine does not start after several attempts:
XCheck the starter battery and charge it if necessary
( Y page 468).
or
XJump-start the vehicle ( Y page 471).
or
XConsult a qualified specialist workshop.The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle.A door is open. Therefore, the SmartKey cannot be detected as
easily.XClose the door and try to start the vehicle again.There is interference from a powerful source of radio waves.XStart your vehicle with the SmartKey in the ignition lock.Doors
Important safety notes
GWarning!
When leaving the vehicle, always remove the
SmartKey from the starter switch. Always
take the SmartKey with you and lock the
vehicle. Do not leave children unattended in
the vehicle, even if they are secured in a child
restraint system, or with access to an
unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. The children
could
R injure themselves on parts of the vehicle
R be seriously or fatally injured through
excessive exposure to extreme heat or cold
R injure themselves or cause an accident with
vehicle equipment that can be operated
even if the SmartKey is removed from the
starter switch or removed from the vehicle,
such as seat adjustment, steering wheel
adjustment, or the memory function
If children open a door, they could injure other
persons or get out of the vehicle and injure
themselves or be injured by following traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and the child could be burned by these
parts.GWarning
Do not carry heavy or hard objects in the
passenger compartment unless they are
firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of:
R strong braking maneuvers
R sudden changes of direction
R an accident
82DoorsOpening and closing

Unlocking and opening the doors
from the inside
You can open a door from inside the vehicle
even if it has been locked, unless the child-
proof locks have been activated (Y page 65).
Open the door only when the traffic
conditions permit.
If the vehicle has been opened with the
SmartKey or KEYLESS-GO key, opening from
inside triggers the anti-theft alarm system.
Switch off the alarm (Y page 73).
XPull door handle ;.
If the door is locked, locking knob : pops
up. The door is unlocked and can be
opened.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. This feature may be useful if,
for example, you wish to unlock the front-
passenger door from the inside or lock the
vehicle before you pull away.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
XTo lock: press button ;.
The vehicle locks itself when the front-
passenger door is closed.
XTo unlock: press button :.
You can open a front door from inside the
vehicle even if it has been locked. Open the
door only when the traffic conditions permit.
If the vehicle has been locked with the locking
button for the central locking function:
Rand the SmartKey has been reset to the
factory settings, the complete vehicle is
unlocked when a front door is opened from
the inside
Rand the SmartKey has been set to an
individual setting, only the front door that
is opened from the inside is unlocked
If the vehicle has been locked centrally with
the SmartKey or with KEYLESS-GO, it is not
unlocked if you use the unlocking button for
the central locking system.
Automatic locking
The vehicle locks automatically when the
ignition is switched on and the wheels of the
vehicle are moving at a speed above 9 mph
(15 km/h). Therefore, there is a risk of being
locked out when the vehicle is being pushed,
towed or tested on a dynamometer.
You can switch off the automatic locking
function via COMAND (Y page 261).
Doors83Opening and closingZ