2011 MERCEDES-BENZ M-CLASS SUV check engine

Problems wit
hthe auxiliary heating/ventilation Display messages Possible causes/consequences and
M Solutions
$
FAIL Th
es ignal transmission between the transmitter and the vehicle
is faulty.
X Change your position in relation to the vehicle, movin gcloser if
necessary.
X Make another attempt to switch the auxiliary heating on or off
using the remote control. FAIL
© This display message will only appear if you attempt to activate
the auxiliary heating.
There is not enough fuel in the fuel tank ,orthe auxiliary heating
is faulty.
X Refuel at the nearest filling station.
X Make another attemp ttos witch on the auxiliary heating using
the remote control.
X Have the auxiliary heating checked at aqualified specialist
workshop. FAIL This display messag
emay appear if you attempt to activate the
auxiliary heating or during astatus query.
If the auxiliary heating doe snot switc honorh as switched off while
running, this has occurred due to one of the following reasons:
R the auxiliary heating was started more than twice when the
engine was switched off.
R the starter battery is not sufficiently charged.
R there is too little fuel in the fuel tank.
R the auxiliary heating is faulty.
If the auxiliary heating was switched on more than twice:
X Switch on the engine and let it run for more than 10 seconds.
X Make another attempt to switch on the auxiliary heating using
the remote control.
If the starter battery is not sufficiently charged:
X Charge the starter battery.
X Make another attempt to switch on the auxiliary heating using
the remote control.
If there is not enough fuel:
X Refuel at the nearest filling station.
X Make another attempt to switch on the auxiliary heating using
the remote control. 134
Operating the climate control systemClimate control

Problem Possible causes/consequences and
M Solutions
Vehicles with
apetrol
engine:
The engine is not run-
ning smoothly and is
misfiring. There is
amalfunction in the engine electronics or in amechanical
componen tofthe engin emanagement system.
X Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at aqualified specialist
workshop, e.g. aMercedes-Benz Servic eCentre.
Otherwise, non-combusted fuel may get into the catalytic con-
verter and damage it. The coolan
ttempera-
tur ed isplay is showing
more than 120 †. The
coolant warnin glamp
may also be on and a
warning tone may
sound. The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.
X Stop as soon as possible and allow the engine and the coolant
to cool down.
X Check the coolant level (Y page 321). Observe the warning
notes as you do so and top up the coolant if necessary. If the coolant level is correct
,the radiator fa nmay be faulty. The
coolant is too hot and the engine is no longer being cooled suffi-
ciently.
X At coolant temperatures under 120 †, drive on to the nearest
qualified specialis tworkshop, e.g. to aMercedes-Benz Service
Centre.
X Avoid heavy loads on the engine as you do so, e.g. driving on
mountain roads and stop-start traffic. Automa
tict ransmission Important safety notes
G
WARNING
The movement of the pedal smust not be
impaired in any way. Do not keep any objects
in the driver's footwell. Make sure that floor-
mats or carpets are correctly secured and
that there is sufficient clearance for the ped-
als.
Do not place several floormats on top of one
another. G
WARNING
Do not change down for additional engine
braking on aslippery road surface. This could
cause the drive wheels to lose their grip and
the vehicle could skid. This could cause you to lose control of your vehicle and cause an
accident. DIRECT SELECT lever
Overview of transmissio npositions The DIRECT SELECT leve
risonthe right of the
steering column. Automa
tict ran smission
145Drivingand park ing Z

Problems wit
hthe transmission Problem Possible causes/consequences and
M Solutions
Th
et rans mission has
problem sshifting gear. The transmission is losing oil.
X Hav ethe transmission chec kedataq ualified specialist work-
shop, e.g. aMercedes-Benz Servic eCentre, immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Shif tthe transmission to position P.
X Switc hoff th eengine.
X Wait at leas t10seconds befor erestar tingthe engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at aqualified specialist work-
shop, e.g. aMercedes-Benz Servic eCentre, immediately. Refuelling
Important safety notes
G
WARNING
Fuel is highly flammable. Fire, naked flames
and smoking are therefor eprohibite dwhen
handling fuels.
Switch off the engin eand the auxili aryh eating
befor erefuelling. G
WARNING
Do not com einto contact with fuels.
It is hazardous to your health if your skin
comes into direct contact with fuels or you
breath einfuel vapours. G
WARNING
Do not use petrol to refuel vehicles with adie-
sel engine. Do not mix diesel with petrol. This
would result in damage to the fuel system and
engine, which could lead to avehicle fire.
! Do not use petrol to refuel vehicles with a
diesel engine. Do not use diesel to refuel vehicles with
apetrol engine. Even small
amounts of the wron gfuel result in damage
to the fuel system and the engine.
! Do not switch on the ignition if you acci-
dentally refuel with the wrong fuel. Other-
wise, the fuel will enter the fuel lines. Notify
aq ualified specialist worksho pand have
the fuel tank and fuel lines drained com-
pletely. Petro
l(EN 228, DIN 51626)
Fuel grade !
Only refuel using unleaded premium-
grade petrol with at least
95 RON/8 5MON, whic hconform stoEuro-
pean standard EN 228 or an equivalent
specification.
! Do not use the following:
R E85 (petrol with 85% ethanol)
R E10 0(100% ethanol)
R M15 (petro lwith 15% methanol) 152
RefuellingDriving and parking

If yo
uthen open one of the front doors or
remove the key from the ignition ,the auto-
matic transmission shift stoP.
If yo ushift the automatic transmission to
N before switching off the engine, the auto-
matic transmission remains in Neven when
ad oor is opened.
Using KEYLESS-GO X
Press the Start/Stop button (Y page 139).
The engin estops and all the indicator
lamp sint he instrumen tcluster go out.
i If you use the Start/Stop button to switch
off the engine, the automatic transmission
shifts to Nautomatically. If you then open
one of the front doors, the automatic trans-
missio nshift stoP .
i The engin ecan be turned off while the
vehicle is in motion by pressing and holding
the Start/Stop button for three seconds.
This function operates independently of the
ECO start/stop automatic engine switch-
off function. Electric parking brake
General notes i
The electric parking brake carries out a
function check at regular intervals when
the engine is switched off. Noises that
occur are normal. Engaging/releasing manually
X
To engage: push handle :.
The red !indicator lamp in the instru-
ment cluster lights up.
i The electric parking brake can also be
applied when the key is removed.
X To release: pull handle:.
The red !indicator lamp in the instru-
ment cluster goes out.
i The electric parking brake can only be
released when the key in the ignition lock
is in position 1or the ignition is switched
on using the Start/Stop button.
To ensure that you don't roll backwards when
pulling away on an uphill slope, engage the
electric parking brake (Y page 141).
Engaging automatically Your vehicle's electric parking brake is auto-
matically applied if DISTRONIC PLUS or the
HOLD function bring the vehicle to
astand-
still ,ora re engaged to kee pthe vehicle sta-
tionary. In addition, at least one of the follow-
ing condition smust be fulfilled:
R the engine is switched off.
R the driver' sdoor is open and the seat belt
is not fastened.
R the vehicle is stationar yfor alengthy
period.
The red !indicator lam pint he instrument
cluster lights up.
i The electric parkin gbrake is not automat-
icall yengaged if the engine is switched off
by the ECO start/stop function.
Releasing automatically The electric parking brake of your vehicl
eis
release dautomatically when all of the follow-
ing conditions are fulfilled:
R the engine is running.
R the transmission is in position Dor R. Parking
161Drivingand park ing Z

Off-road driving
Important safet ynotes G
WARNING
Driv eslowly in rough terrain with which you
are unfamiliar. This will allow you to detect
unexpected obstacles more easily and, there-
fore, to reduce the risk of an accident.
Do not make U-turns on mountain roads. Oth-
erwise, the vehicle could tip over. If aslope is
too steep for the vehicle, drive back in reverse
gear.
Do not drive at an angle up steep inclines.
Otherwise, the vehicle could tip over. If you
drive up asteep incline at an angle and the
vehicle threatens to overturn, stee rinto the
line of fall immediately.
Never allo wthe vehicle to roll backwards. The
brakin geffect of the engine canno tbeu tilised
in neutral. If you only use the service brake,
you could los econtrol of the vehicle. G
WARNING
Grains of sand, particles of dirt and other
abrasiv ematerials can enter the brake sys-
tem. This can lead to excessive wear and
unpredictable braking efficiency.
After the brakes have been expose dtodirty
conditions ,have them checked and cleaned
at aq ualified specialist workshop ,e.g. a
Mercedes-Benz Service Cent re.O therwise,
there is arisk that braking power may be
insufficient in the event of an emergency, or
that the braking effec tmay be unpredictable. G
WARNING
Damage to the vehicle creates the risk of an
accident for yourself and other road users. If
in doubt, have your vehicle chec kedataq uali-
fied specialist workshop which has the nec-
essary specialist knowledg eand tool stocarry
out the work required. Mercedes-Benz rec-
ommends that you use aMercedes-Benz
Servic eCentr efor this purpose. General notes Read this section befor
edriving your vehicle
off- road. Practise by travelling over more gen-
tle off-road terrain first.
The following driving systems are specially
adapted to off-road driving:
R Off-road program (vehicles without the
ON&OFFROAD package) (Y page 222)
R Off-road program 1and 2(vehicles wit hthe
ON&OFFROAD package) (Y page 222)
R LOW RANGE off-road gear (vehicles with
the ON&OFFROAD package)
(Y page 223)
R Differential lock (vehicles wit hthe
ON&OFFROAD package) (Y page 223)
R Off-road AB S(Ypage 61)
R Off-road 4ETS (Y page 64)
R Off-road ESP ®
(Y page 65)
R AIRMATI Cpackag e(veh icle level)
(Y pag e188)
R DSR (Downh illS peed Regulation)
(Y page 220)
Observe the following notes:
R stop your vehicle and, if necessary, select
the off-road program (Y page 222)orthe
LOW RANGE off -road gear (Y page 223)
befor edriving off-road.
R select avehicle level suitable for the off-
road ter rain. Make sure ther eisalways suf-
ficien tground clearance to prevent dam-
ag etot he vehicle.
R chec kthat item sofluggage and loads are
stowe dsafely and are well secured
(Y page 300).
R always keep the engine running and in gear
when driving on adownhil lgradient. Acti-
vate DSR (Y page 220).
R drive slowly and evenly ,ifnecessar yata
walking pace.
R ensure that the wheels are in contact with
the ground at all times.
R drive with extreme care on unknown off-
road routes where visibility is poor. For 166
Driving tipsDriving and parking

safety reasons, get out of the vehicle first
and survey the off-road route.
R chec kthe depth of water before fording
river sand streams.
R loo kout for obstacle ssuch as rocks, holes,
tree stumps and furrows.
R take care when turning on an uphil lor
downhill slope and when turning at sharp
angles. The vehicle could otherwise tip
over.
R always keep the side windows and the pan-
oram asliding sunroof closed during the
journey.
R do not stray from marked routes or paths.
i Information abou tretrofitting special all-
ter rain tyres is available from any
Mercedes-Benz Service Centre. H
Environmental note
Protection of the environmen tisofprimary
importance .Trea tnature with respect.
Observe all prohibiting signs.
Checklist before drivin goff-road X
Engine oi llevel: checkthe engin eoil and
top it up if necessary.
When drivin gonsteep gradients, the oil
level must be sufficiently hig htoensure a
correct oil supply in the vehicle.
X AdBlue ®
tank (BlueTEC vehicl es):check
the fluid leve land, if necessary, refill to the
maximum (13 l) (Y page157).
X Tyre-chang etool kit: check that the jack
is working and make sure you have the
wheelbrace, arobust tow cabl eand afold-
ing spade in the vehicle.
X Wheels and tyres: checkthe tyr etread
depth and tyre pressure.
X Check for damag eand remove any foreign
objects, e.g. small stones, from the
wheels/tyres.
X Repl acea ny missing valve caps. X
Repl aced ented or damaged wheels.
X Wheels: dented or bent wheels can lead to
al oss of tyr epressure and damag etot he
tyr eb ead. Before driving off-road, check
the wheels and replace them if necessary.
Checklist after driving off-road !
If you detect damage to the vehicle after
driving off-road, have the vehicle checked
immediately at aqualified specialist work-
shop.
Driving over rough terrain places greater
demands on your vehicle than driving on nor-
mal roads. After driving off-road, check the
vehicle. This allow syou to detec tdamage
promptly and reduce the risk of an accident
to yourself and other road users.
X Vehicles with the ON&OFFROAD pack-
age: activate the on-road program
(Y page 222).
X Vehicles without the ON&OFFROAD
package: deactivate the on-road program
(Y page 222).
X Deactivate the LOW RANGE off-road gear
(Y page 223).
X Deactivate DSR (Y page 220).
X Lower the vehicle level again to alevel suit-
able to the road conditions, e.g. to the high-
way/high-speed level.
X Clean the headlamps and rear lights and
check for damage.
X Clean the front and rear licence plates.
X Clean the wheels/tyres with awater jet and
remove any foreign objects.
X Clea nthe wheels, wheel arches and the
vehicle underside with awater jet; check
for any foreign objects and damage.
X Check whethe rtwigs or other parts of
plants have become trapped. These
increase the risk of fire and can damage
fuel pipes, brake hose sorthe rubber bel-
lows of the axl ejoint sand propeller shafts.
X After the trip, examine without fail the
entire undercarriage, wheels ,tyres, brakes, Driving tips
167Drivingand park ing Z

bodywork structure, steering, chassis and
exhaust system for damage.
X After driving for extended periods across
sand, mud, gravel, water or in similarly dirty
conditions, have the brak ediscs, wheels,
brake pads/linings and axle joints checked
and cleaned.
X If you detec tstrong vibrations afte roff-road
travel ,check for foreign objects in the
wheels and drive train and remov ethem if
nec essary. Foreign object scan disturb the
balance and cause vibrations.
Driving on sand Observe the following rules when driving on
sand:
R vehicles with the ON&OFFROAD pack-
age: select off-road program 1
(Y page 222).
R vehicles without the ON&OFFROAD
package: select the off-road program
(Y page 222).
R select ahigher vehicle level.
R select ashift range appropriate to the ter-
rain.
R drive quickly to overcom ethe rolling resist-
ance. Otherwise, the vehicle could dig itself
int ot he sand.
R drive in the track sofother vehicle sifpos-
sible. Make sure that the ruts ar enot too
deep, that the sand is fir menoug hand that
your vehicl ehas sufficient ground clear-
ance.
Rut sand gravel roa ds Observe the followin
grules when driving
along ruts in off-road terrain or on roads with
loos egravel:
! Check that th eruts are not too deep and
that your vehicle has sufficient clearance.
Otherwise, your vehicle could be damaged
or bottom out and get stuck. R
activate the off-road program
(Y page 222).
R vehicles with the AIRMATI Cpackage:
select araised vehicle level.
R avoid high engine speeds.
R restrict the shift range to 1.
R drive slowly.
R where ruts are too deep, drive with the
wheels on one side on the middle section
of turf if possible.
Driving over obstacles !
Obstacles could damage the floor of the
vehicle or components of the chassis .Ask
passenger sfor guidance when drivin gover
larg eobstacles. Any damage to the vehicle
always increases the risk of an accident.
Observe the followin grules when driving over
tree stumps, large stones and other obsta-
cles:
R Select the off-road program (Y page 222)
or the LOW RANGE off-road gear
(Y page 223).
R Raise the vehicle level.
R Avoid high engine speeds.
R Restrict the shift range to 1.
R Drive very slowly.
R Drive straight over the centre of obstacles. Travellin
guphill
Approach/departur eangle 168
Driving tipsDriving and parking

erwise, the vehicle could slip sideways, tip
and over turn.
R Before tackling steep downhill gradients,
select shift range 1.
R Activat eDSR. If this is not suffici ent, brake
gently. Whe ndoing so, make sure that the
vehicle is facing in the direction of the line
of fall.
R Check that the brakes ar eworking normally
after along downhil lstretch.
i Off-road ABS is activated when the off-
road program or LOW RANGE off-road gear
is selected.
At speeds belo w30km/h, th efront wheels
lock cyclicall yduring braking. The digging-
in effect achieved in the process reduces
the stopping distance when driving off-
road. The steerability of the vehicle is con-
siderably reduced if the wheel slock. Driving systems
Cruise control
Important safety notes G
WARNING
Do not change down for additiona lengine
braking on aslippery road surface. This could
cause the drive wheels to lose their grip and
the vehicle could skid. G
WARNING
Cruise control cannot take account of road
and traffic conditions.
Always pay attention to traffic conditions
even when cruise control is activated.
Cruise control is only an aid designed to assist
driving. You are responsible for the vehicle's
speed and for braking in good time. G
WARNING
Do not use cruise control
R in traffic conditions that do not allow you to
drive at aconstant speed (e.g. heavy traffic or winding roads). You may otherwise
cause an accident.
R on slipper yroads. The driv ewheels may
lose their grip when brakin goraccelerating
and the vehicle may skid.
R whe nthere is low visibility, e.g. due to fog,
heav yrain or snow.
General notes Cruise control maintains
aconstant road
speed for you. It brakes automatically in order
to avoid exceeding the set speed. On long and
steep downhil lgradients ,especially if the
vehicle is laden or towing atrailer, yo umust
select shift range 1,2or 3in good time. By
doing so, you will make use of the braking
effect of the engine. This relieves the load on
the brake system and prevent sthe brakes
from overheating and wearing too quickly.
Use cruise con trol only if roa dand traffic con-
ditions make it appropriate to maintain a
steady speed for aprolonged period. Yo ucan
store any road spee dabove 30 km/h.
Cruise contro llever :
To activate or increase speed
; LIMi ndicato rlamp
= To activate at the current speed/last
stored speed
? To activate or reduce speed
A To switch between cruise control and var-
iable SPEEDTRONIC
B To deactivate cruise control 170
Driving systemsDriving and parking