2011 MERCEDES-BENZ G-CLASS service

1-800-387-0100. Thus, if necessary, we can
reach you in a timely fashion.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee Booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada
When you are abroad with your vehicle,
observe the following points:
R service points or replacement parts may
not be available immediately.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
Anti-Knock Index. Unsuitable fuel can
cause engine damage.
Some Mercedes-Benz models are available in
Europe through our European Delivery
Program. Please consult an authorized
Mercedes-Benz Center for further
information, or write to one of the following
addresses.
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Sport Utility VehicleGWarning!
This Sport Utility Vehicle is designed for both
on-road and off-road use. It can go places and
perform tasks for which conventional 2-wheel
drive passenger cars are not intended. This
vehicle will handle and maneuver differently
from conventional passenger cars in driving
conditions which may occur on streets,
highways and off-road use.
This vehicle has a higher ground clearance
and a higher center of gravity than many
passenger cars. As with other vehicles of this
type, if you make sharp turns at excessive
speeds or abrupt maneuvers, the vehicle may
roll over or may go out of control and crash.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the
Operator’s Manual. Take time to become
familiar with the driving characteristics of this
vehicle. Be sure you are familiar with all
vehicle controls. Learn how your vehicle
handles on different road surfaces. Do not
attempt sharp turns at excessive speeds or
abrupt maneuvers or other unsafe driving
actions that can cause loss of vehicle control.
When driving off-road or working the vehicle
hard, do not overload it. And, always wear
your seat belts at all times. In a rollover crash,
an unbelted person is significantly more likely
to die than a person wearing a seat belt.
Operating Safety
Important safety notes
GWarning
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
Introduction19ZProCarManuals.com

injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov ; or write to:
Administrator, NHTSA Headquarters,
1200 New Jersey Avenue, SE, West Building,
Washington, DC 20590.
You can find more information on vehicle
safety under:
http://www.safercar.gov
Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions are not covered either by
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty of
Daimler AG.
Data stored in the vehicle
Information about electronic data
acquisition in the vehicle
(Including California Code Supplement
§ 9951)
Your vehicle records electronic data. If your
vehicle is equipped with mbrace 2
data is
transmitted in the event of an accident.
This information serves, for example, to test
vehicle systems after an accident and to
continually improve vehicle safety.
Daimler AG can access these data and submit
them:
R for safety investigations or vehicle
diagnoses
R with the agreement of the vehicle owner
R on the instruction of prosecuting
authorities
R for use in arbitration of disputes that
involve Daimler AG, its subsidiaries or its
sales and service organizations
R on the basis of other legislation.
Please observe the mbrace 2
order agreement
regarding further details on data that this
system records and transmits.2 The system is called TELEAID in Canada.Introduction21ZProCarManuals.com

! Avoid spinning a drive wheel for an
extended period with ESP ®
switched off.
This could cause serious damage to the
drive train.XTo activate: press button : until the
å warning lamp goes out in the
instrument cluster.
EBD (Electronic Brake force
Distribution)
GWarning
Observe "Important safety notes"
( Y page 55).
EBD monitors and controls the brake
pressure on the rear wheels to improve
driving stability while braking.
GWarning!
If the EBD malfunctions, the brake system will
still function with full brake boost. However,
the rear wheels could lock up during
emergency braking situations, for example.
You could lose control of the vehicle and
cause an accident.
Adapt your driving style to the changed
driving characteristics.
Anti-theft systems
Immobilizer
The immobilizer prevents your vehicle from
being started without the correct key.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. The
engine can be started by anyone with a valid
SmartKey that is left inside the vehicle.
XTo activate: remove the SmartKey from
the ignition lock.XTo deactivate: switch on the ignition.
i
The immobilizer is always deactivated
when you start the engine.
In the event that the engine cannot be
started when the starter battery is fully
charged, the immobilizer may be faulty.
Contact an authorized Mercedes-Benz
Center or call 1-800-FOR-MERCedes (in
USA) or 1-800-387-0100 (in Canada).
ATA (Anti-Theft Alarm system)
A visual and audible alarm is triggered if the
alarm system is armed and you open:
R a door
R a door using the mechanical key
R the rear door
R the hood
The alarm is also triggered if:
R the position of the vehicle is changed.
R a window is smashed.
The alarm is not switched off, even if you
close the open door that has triggered it, for
example.
i If the alarm stays on for more than 30
seconds, the emergency call system
mbrace (USA only) or TELEAID (Canada
only) initiates a call to the Customer
Assistance Center automatically. The
emergency call system initiates the call
provided that:
R you have subscribed to the mbrace/
TELEAID service.
R the mbrace/TELEAID service has been
activated properly.
R the required mobile phone, power supply
and GPS are available.
Anti-theft systems59SafetyZProCarManuals.com

Halogen bulbs are pressurized and could
explode when you change them, particularly
if they are very hot. You should therefore wear
eye protection and gloves when you are
changing them.
There are bulbs other than the Xenon bulbs
that you cannot replace. Replace only the
bulbs listed ( Y page 97). Have the bulbs that
you cannot replace yourself changed at a
qualified specialist workshop.
Mercedes-Benz recommends that you use an
authorized Mercedes-Benz Center for this
purpose. In particular, work relevant to safety
or on safety-related systems must be carried
out at a qualified specialist workshop.
If you require assistance changing bulbs,
consult a qualified specialist workshop.
Do not touch the glass tube of new bulbs with
your bare hands. Even minor contamination
can burn into the glass surface and reduce
the service life of the bulbs. Always use a lint-
free cloth or only touch the base of the bulb
when installing.
Only use bulbs of the correct type.
If the new bulb still does not light up, consult
a qualified specialist workshop.
Bulbs and lamps are an important aspect of
vehicle safety. You must therefore make sure
that these function correctly at all times.
Have the headlamp setting checked regularly.
Before changing bulbs
Have the following bulbs changed at a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center:
R additional turn signals in the exterior
mirrors
R high-mounted brake lamp
R high-beam/low-beam headlamps (Xenon
bulbs)
R parking lamp/standing lamp
R license plate lamp
i Individual segments of the license plate
lamp LEDs may fail without a display
message appearing in the multifunction
display. Check the license plate lamp
regularly. Consult a qualified specialist
workshop if necessary.
You can replace the following bulbs:
R fog lamp/cornering light with fog lamp
function
R turn signal lamp (front)
R brake/tail lamp
R turn signal lamp (rear)
R tail lamp/standing lamp
R backup lamp
R rear fog lamp
R side marker lamp
Overview: changing bulbs/bulb types
Front bulbs
:Turn signal lamp: 1156 NA;Side marker lamp: T 4 W=Cornering light function with fog lamp
function: H11 55 WChanging bulbs97Lights and windshield wipersZProCarManuals.com

Vehicle equipment
i This manual describes all the standard
and optional equipment of your vehicle
which was available at the time of
purchase. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
relevant systems and functions.
Overview of climate control systems
Important safety notes
GWarning
Severe conditions (e.g. strong air pollution)
may require replacement of the filter before
its scheduled replacement interval. A clogged
filter will reduce the air volume to the interior
and the windows could fog up, impairing
visibility and endangering you and others.
Have a clogged filter replaced as soon as
possible at an authorized Mercedes-Benz
Center.
GWarning
Follow the recommended settings for heating
and cooling given on the following pages.
Otherwise, the windows could fog up,
impairing visibility and endangering you and
others.
Automatic climate control controls the
temperature and the humidity in the vehicle
interior and filters undesirable substances
from the air.
Automatic climate control is only operational
when the engine is running 6
. Optimum
operation is only achieved when you drive
with the side windows and the sliding sunroof
closed.
i Ventilate the vehicle for a brief period
during warm weather, e.g. using the
convenience opening feature ( Y page 71).
This will speed up the cooling process and
the desired vehicle interior temperature
will be reached more quickly.
i The integrated filter can filter out most
particles of dust and completely filters out
pollen. A clogged filter reduces the amount
of air supplied to the vehicle interior. For
this reason, you should always observe the
interval for replacing the filter, which is
specified in the Service Booklet. As it
depends on environmental conditions, e.g.
heavy air pollution, the interval may be
shorter than stated in the Service Booklet.6 The "residual heat" function can only be switched on/off if the ignition is switched off.106Overview of climate control systemsClimate control
ProCarManuals.com

Only shift the automatic transmission to
the desired drive position when the vehicle
is stationary.
Where possible, avoid spinning the drive
wheels when pulling away on slippery
roads. You could otherwise damage the
drive train.
! Avoid high engine speeds when the
engine is cold. The engine's service life
could otherwise be significantly shortened.
Do not use the engine's full performance
until it has reached operating temperature.
SmartKey positions
gTo remove the SmartKey1Power supply for some consumers, such
as the windshield wipers2Ignition (power supply for all consumers)
and drive position3To start the engine
i You can only remove the SmartKey if:
R the SmartKey is in position 0 in the
ignition lock.
R the automatic transmission selector
lever is in P.
As soon as the ignition is switched on, all the
indicator lamps in the instrument cluster light
up. If an indicator lamp does not go out after
the engine is started or if it lights up while the
vehicle is in motion, see ( Y page 183).
If the SmartKey is in position 0 in the ignition
lock for an extended period of time, it can no
longer be turned in the ignition lock. The
steering is then locked. To unlock, remove the
SmartKey and reinsert it into the ignition lock.
The steering is locked when you remove the
SmartKey from the ignition lock.XRemove the SmartKey when the engine is
switched off.
The starter battery could otherwise be
discharged.
If you cannot turn the SmartKey in the ignition
lock, the starter battery may not be charged
sufficiently.
XCheck the starter battery and charge if
necessary ( Y page 236).
or
XJump-start the vehicle ( Y page 238).
Starting the engine
Important safety notes
GWarning
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon
monoxide (CO), and inhaling it can cause
unconsciousness and possible death.
Do not run the engine in confined areas (such
as a garage) which are not properly ventilated.
If you think that exhaust gas fumes are
entering the vehicle while driving, have the
cause determined and corrected
immediately. If you must drive under these
conditions, drive only with at least one
window fully open at all times.
! Do not depress the accelerator pedal
when starting the engine.
Starting procedure
XShift the automatic transmission to
position P.
The transmission position display in the
multifunction display shows P.Driving117Driving and parkingZProCarManuals.com

Problems with the automatic transmissionProblemPossible causes/consequences and M SolutionsThe acceleration ability
is deteriorating.
The transmission no
longer changes gear.The transmission is in emergency mode.
It is only possible to shift into second gear and reverse gear.XStop the vehicle.XShift the transmission to position P.XTurn the SmartKey to position 0 in the ignition lock.XWait at least 10 seconds before restarting the engine.XShift the transmission to position D or R.
If D is selected, the transmission shifts into second gear; if R is
selected, the transmission shifts into reverse gear.XHave the transmission checked at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz Service Center,
immediately.You hear a warning
tone.You have:
R switched off the engine
R opened the driver's door
R not moved the selector lever to position PXMove the selector lever to P.Releasing the parking lock manually
In the event of a malfunction, it is possible to
release the selector lever lock manually to
move it out of position P, e.g. if you wish to
have the vehicle towed.XApply the parking brake.XInsert a suitable implement : into the
opening protected by the flap.XPress implement : downwards and
simultaneously move the selector lever out
of position P.XRemove implement :.
The selector lever can now be moved freely
until it is returned to position P.
i
The protective flap only closes completely
if you briefly press to selector lever towards
D- .
Transfer case
General notes
The vehicle has permanent all-wheel drive.
The front and rear axles are being constantly
driven.
For further information on driving off-road,
see ( Y page 142).
126Automatic transmissionDriving and parking
ProCarManuals.com

Rthe automatic transmission is in selector
lever position N.
R you are driving no faster than 25 mph
(40 km/h).
You could otherwise damage the transfer
case.XPush the transfer case switch to LOW.
When the shift procedure is complete, the
L transfer case position appears in the
multifunction display.XShift the transmission to position D.
From LOW to HIGH
! Only carry out the gear selection if:
R the engine is running.
R the vehicle is rolling.
R the automatic transmission is in selector
lever position N.
R you are driving no faster than 43 mph
(70 km/h).
You could otherwise damage the transfer
case.
XPush the transfer case switch to HIGH.
When the shift procedure is complete, the
H transfer case position appears in the
multifunction display.
If the gear change is not completed, the
following messages could appear in the
display:
R TC Shift Conditions Not Fulfilled
You have not met one or more shift
conditions.
R TC In Neutral
The transfer case has canceled the gear
change process and is in N. The N transfer
case position appears in the multifunction
display.
GWarning!
If the transfer case is in Neutral, the park
position P of the automatic transmission will
not hold the vehicle. The parking brake must
be engaged to hold the vehicle in place.
R TC Shift Procedure Canceled
The transfer case has not performed the
gear change process.XCarry out the gear change process again.
Make sure to meet all conditions for
changing gears.
R Transfer Case Service Required
There is a malfunction in the transfer case.
XDo not shift the transfer case.XHave the vehicle checked at a qualified
specialist workshop as soon as possible,
e.g. at an authorized Mercedes-Benz
Center.
Shifting to neutral
GWarning!
If the transfer case is in Neutral, the park
position P of the automatic transmission will
not hold the vehicle. The parking brake must
be engaged to hold the vehicle in place.
XTurn the SmartKey to position 2 in the
ignition lock.XApply the parking brake.XDepress the brake pedal.XMove the selector lever to
position N (Y page 122).XPush the transfer case switch to LOW for
about 30 seconds.
When the shift procedure is complete, the
N transfer case position appears in the
multifunction display.
i If the transfer case is in N, the SmartKey
is in the ignition lock and you open the
driver's door, the TC In Neutral message
appears in the multifunction display. If you
then release the parking brake, a warning
tone will sound.
128Automatic transmissionDriving and parking
ProCarManuals.com