2011 MERCEDES-BENZ C-CLASS COUPE service

G
WARNING
Only use head restraint covers which have
been tested and approved by Mercedes-Benz
for yourv ehicle model.
The use of non-approved head restraint cov-
ers may prevent NECK-PRO head restraints
from triggering properly. Consequently, the
NECK-PRO head restraints cannot provide the
intended level of protection.
Consult a Mercedes-Benz Service Centre
regarding availability.
If the NECK-PRO head restraints have been
triggered in an accident, reset the NECK-PRO
head restraints on the driver’s and front-
passenger seat (Y page 51). Otherwise, the
additional protection will not be available in
the event of another rear-end collision. You
can recognise when NECK-PRO head
restraints have been triggered by the fact that
they have moved forwards and can no longer
be adjusted. Resetting triggered NECK-PRO head
restraints
Following a rear-end collision, Mercedes-
Benz recommends that you have NECK-PRO
head restraints checked at a qualified spe-
cialist workshop, e.g. a Mercedes-Benz
Service Centre.
i Resetting the NECK-PRO head restraints
requires a lot of strength. If you have diffi-
culty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre. X
Tilt the top of the NECK-PRO head restraint
cushion forwards in the direction of
arrow :.
X Push the NECK-PRO head restraint cushion
down in the direction of arrow ;as far as
it will go.
X Firmly push the NECK-PRO head restraint
cushion back in the direction of arrow =
until the cushion engages.
X Repeat this procedure for the second
NECK-PRO head restraint. Seat belts
Important safety notes Seat belts are the most effective means of
restraining the movement of vehicle occu-
pants in the event of an accident. This
reduces the risk of vehicle occupants coming
into contact with parts of the vehicle interior. G
WARNING
A seat belt which is not worn correctly, or
which has not been engaged in the seat belt
buckle correctly, cannot perform its intended
protective function. Under certain circum-
stances, this could cause severe or even fatal
injuries in the event of an accident.
Make sure that all occupants –inparticular,
pregnant women – wear their seat belt cor-
rectly at all times.
R The seat belt must fit snugly on your body
and must no tbe twisted. Therefore, avoid
wearing bulky clothing, e.g. a winter coat. Occupant safety
51Safety
Z

The shoulder belt section must be routed
across the centre of your shoulder – on no
account across your neck or under your
arm
–and pulled tight against your upper
body .The lap belt must always pass across
your lap as low down as possible, i.e. over
your hip joints –not across your abdomen.
If necessary, push down the belt strap
slightly and then retighten it in the roll-up
direction.
R Do not route the belt strap across sharp
edges or fragile objects, especially if these
are located on or in your clothing, e.g. spec-
tacles, pens, keys, etc. The seat belt strap
could be damaged and tear in an accident,
and you or other vehicle occupants could
be injured.
R Only one person should use each seat belt
at any one time. Children must never travel
sitting on the lap of other occupants. It
would not be possible to restrain the child
in the event of a sudden change in direc-
tion, braking or an accident .This could
result in severe or even fatal injuries to the
child and other occupants.
R Persons less than 1.50 m tall cannot wear
the seat belts correctly. For this reason,
secure persons less than 1.50 mtall in spe-
cially designed, suitable restraint systems.
R Children less than 1.50 m tall or under 12
years of age canno twear the seat belts
properly. Therefore, they should always be
secured in a suitable child restraint system
on a suitable vehicle seat. You can find
more information under "Children in the
vehicle" in the "Safety" section of the Own-
er's Manual. Follow the manufacturer's
installation instructions when fitting a child
restraint system.
R Do not secure any objects with a seat belt
if the seat belt is also being used by one of
the vehicle's occupants. G
WARNING
The seat belt does not offer the intended level
of protection unless the backrest is almost vertical. Under certain circumstances, this
could cause severe or even fatal injuries in the
event of an accident.
Before starting a journey, make sure that the
seat is properly adjusted and that the back-
rest is almost vertical.
G
WARNING
Ad irty or damaged seat belt or a seat belt that
has been subjected to a load in an accident
or which has been modified no longer offers
the intended level of protection. Under certain
circumstances, this could cause severe or
even fatal injuries in the even tofanaccident.
For this reason, check regularly that the seat
belts are not damaged or dirty.
Always have damaged sea tbelts or seat belts
that have been subjected to a load in an acci-
dent replaced at a qualified specialist work-
shop. Consult a qualified specialist workshop
which has the necessary specialist knowledge
and tools to carry out the work required.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre for this pur-
pose.
For safety reasons, Mercedes-Benz recom-
mends that you only use seat belts which have
been approved by Mercedes-Benz for your
vehicle. 52
Occupant safetySafety

Fastening seat belts
X
Adjust the seat and move the backrest to
an almost vertical position (Y page 96).
X Pull the seat belt smoothly through belt
sash guide :.
X Without twisting it, guide the shoulder sec-
tion of the seat belt across the middle of
your shoulder and the lap section across
your hips.
X Engage belt tongue ;in buckle =.
Seat-belt adjustment: if necessary, the
driver's and front-passenger seat belts
automatically adjust to th eupper body
(Y page 53).
X If necessary, pull upwards on the shoulder
section of the seat belt to tighten the belt
across your body.
The rear seat belts are equipped with a child
seat lock (Y page 56). If you pull out the seat
belt fully and then allow the inertia reel to
retract it, the child-seat lock is activated. To
deactivate the child seat lock, unfasten the
seat belt and guide the belt tongue to the belt
sash guide.
For more information about releasing the seat
belt with release button ?, see "Releasing
seat belts" (Y page 53). Seat belt adjustment The seat-belt adjustment function adjusts the
driver's and front-passenger seat belt to the
upper body of the occupants.
The belt strap is tightened slightly when:
R
you engage the belt tongue in the belt
buckle and you then turn the key to position
2in the ignition lock.
R the key is in position 2in the ignition lock
and you then engage the belt tongue in the
buckle.
The seat-belt adjustment will apply a certain
tightening force if any slack is detected
between the occupant and the seat belt. Do
not hold on to the seat belt tightly while it is
adjusting. On vehicles with a luxury multi-
function steering wheel (12 buttons), you can
switch the seat-belt adjustment on and off
using the on-board computer (Y page 228).
The seat-belt adjustment is an integral part of
the PRE-SAFE ®
convenience function. More
information about PRE-SAFE ®
can be found
in the "PRE-SAFE ®
(preventative occupant
protection)" section (Y page 50).
Releasing seat belts X
Press release button ?(Ypage 53) and
guide belt tongue ;back towards belt
sash guide :.
i If you have guided the seat belt back, it is
turned 180 °. This is necessary in order to
guarantee that the seat belt is not twisted
and that it is routed correctly when the belt
is fastened.
! Make sure that the seat belt is fully rolled
up. Otherwise, the seat belt or belt tongue
will be trapped in the door or in the seat
mechanism. This could damage the door,
the door trim panel and the seat belt. Dam-
aged seat belts can no longer fulfil their
protective function and must be replaced.
Consult a Mercedes-Benz Service Centre. Occupant safety
53Safety Z

ates or accelerates rapidly in a lateral direc-
tion
When the belt tensioners are triggered, you
will hear a bang and a small amoun tofpowder
may also be released. Only in rare cases will
the bang affect your hearing. The powder that
is released generally does not constitute a
health hazard. The 6SRS warning lamp
lights up. G
WARNING
If the seat belt tensioners have been trig-
gered, they provide no additional protection
in the event of another accident. Therefore,
have belt tensioners which have been trig-
gered replaced at a qualified specialist work-
shop.
Comply with safety regulations when dispos-
ing of belt tensioners. Any Mercedes-Benz
Service Centre can provide details of these
regulations.
! If the front-passenger seat is not occu-
pied, do not engage the seat belt tongue in
the buckle on the front-passenger seat.
Otherwise, the belt tensioner could be trig-
gered in the event of an accident. Children in the vehicle
Child restraint systems
Important safety notes G
WARNING
To reduce the risk of serious or even fatal
injury to the child in the event of a sudden
change in direction, braking or an accident:
R children less than 1.50 m tall and under
twelve years of age must always be secured
in special child restraint systems on a suit-
able vehicle seat. This is necessary
because the seat belts are not designed for
children.
R do not secure children less than 1.50 mtall
or under twelve years of age on the front-
passenger seat .Exception: the vehicle is equipped with automatic child sea
trecog-
nition on the front-passenger seat and the
child is secured in a child restraint system
with transponders for automatic child seat
recognition.
R if you secure a forward-facing child
restraint system to the front-passenger
seat, you must move the front-passenger
seat as far back as possible.
R children must never travel sitting on the lap
of another occupant. Due to the forces
which occur in the event of a sudden
change of direction, heavy braking or an
accident, it would not be possible to
restrain the child. The child could be thrown
against parts of the vehicle interior and be
seriously or even fatally injured. G
WARNING
The child restraint system cannot perform its
protective function if it is not correctly fitted
to a suitable vehicle seat. The child cannot be
restrained in the event of an accident, heavy
braking or sudden changes of direction. The
child could be seriously or even fatally injured.
For this reason, when fitting a child restraint
system, observe the manufacturer's installa-
tion instructions and the correct use of the
child restraint system.
Child restraint systems should be fitted to the
rear seats. Children are generally better pro-
tected there.
The entire base of the child restraint system
must always rest on the seat cushion. There-
fore, never place objects, e.g. a cushion,
under the child restraint system.
Only use child restraint systems with the orig-
inal cover designed for them. Only replace
damaged covers with genuine Mercedes-Benz
covers.
We recommend the use of child restraint sys-
tems which have been approved for
Mercedes-Benz vehicles.
If a child is travelling in your vehicle, secure
the child using a child restraint system which Children in the vehicle
55Safety Z

is appropriate to the size
,age and weight of
the child and recommended for Mercedes-
Benz vehicles. You should preferably fit the
restraint system to a suitable rear seat. Make
sure that the child is secured in a child
restraint system throughout the trip.
Mercedes-Benz recommends that you only
use the child restraint systems listed at
(Y page 63).
You can obtain further information about the
correct child restraint system from any
Mercedes-Benz Service Centre.
i It is advisable to use Mercedes-Benz care
products to clean child restraint systems.
You can obtain information about this at
any Mercedes-Benz Service Centre. G
WARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. They could injure them-
selves on parts of the vehicle. They could also
be seriously or even fatally injured by pro-
longed exposure to extreme heat or cold.
Do not expose the child restraint system to
direct sunlight. Parts of the child restraint sys-
tem could heat up and the child could burn
herself/himself on them.
If a child opens a door, the child or other per-
sons could be injured as a result. They could
get out and injure themselves or be injured by
a passing vehicle.
Also observe the notes on HOLD.R elevant
information can be found in the index. G
WARNING
Unsecured or incorrectly positioned loads
increase the risk of injury for children and all
other occupants in the event of:
R an accident
R a braking manoeuvre
R a sudden change of direction
Do not carry heavy or hard objects in the vehi-
cle interior unless they are secured. You will find further information under "Loading guide-
lines" in the index.
Child seat lock The seat belts on the rear seats are fitted with
a child seat lock. When enabled, the child-
seat lock function ensures that the belt does
not slacken once the child seat is secured.
Installing a child restraint system:
X
Always comply with the manufacturer's
installation instructions.
X Pull the seat belt smoothly from the inertia
reel.
X Engage the seat belt tongue in the belt
buckle.
Activating the child seat lock:
X Pull the seat belt out fully and let the inertia
reel retract it again.
While the seat belt is retracting, you should
hear a ratcheting sound. The child-seat lock
function is enabled.
X Push down on the child restraint system to
take up any slack.
Removing a child restraint system/deactivat-
ing the child seat lock:
X Always comply with the manufacturer's
installation instructions.
X Press the seat belt release button and
guide the belt tongue to the belt outlet.
The child-seat lock function is deactivated. 56
Children in the vehicleSafety

Child seat on the front-passenger seat
Warning notice on the front-passenger sun visor
Warning symbol for a rearward-facing child
restraint system G
WARNING
If the front-passenger airbag is no tdisabled:
R a child secured in a child restraint system
on the front-passenge rseat could be seri-
ously and even fatally injured by the front-
passenger airbag deploying. This is espe-
cially a risk if the child is in the immediate
vicinity of the front-passenger airbag when
it deploys.
R never secure a child on the front-passenger
seat in a rearward-facing child restraint sys-
tem. Only secure a rearward-facing child
restraint system on a suitable rear seat.
R always move the front-passenger seat to
the rearmost position if you secure a child
in a forward-facing child restraint system
on the front-passenger seat. The front-passenger airbag is not disabled:
R
on vehicles without automatic child seat
recognition on the front-passenger seat
R in vehicles with automatic child seat rec-
ognition in the front-passenger seat, if no
special child restraint system with trans-
ponders for automatic child seat recogni-
tion in the front-passenger seat has been
fitted
R on vehicles with automatic child seat rec-
ognition on the front-passenger seat, if the
PASSENGER AIRBAG OFF indicator lamp
4 is not lit.
To make you aware of this danger, a corre-
sponding warning sticker has been affixed on
the dashboard and on both sides of the sun
visor on the front-passenger side.
Information about recommended child
restraint systems is available at any
Mercedes-Benz Service Centre.
Automatic child seat recognition on the
front-passenger seat If your vehicle does not have automatic child
seat recognition
1
on the front-passenger
seat, this is indicated by a special sticker. The
sticker is affixed to the side of the dashboard
on the front-passenger side. The sticker is
visible when you open the front-passenger
door.
1 Vehicles without automatic child seat recognition on the front-passenger seat: if you turn the key to position
2int he ignition lock, the 4PASSENGER AIRBAG OFF indicator lamp lights up briefly but has no function.
It does not indicate that there is automatic child seat recognition on the front-passenger seat. Children in the vehicle
57Safety Z

Restoring the factory settings
X Press the %and& buttons simulta-
neously for approximately six seconds until
the battery check lamp flashes twice. Emergenc
ykey element
General notes If the vehicle can no longer be locked or
unlocked with the key, use the emergency
key element.
If you use the emergency key element to
unlock and open the driver's door or the boot
lid, the anti-thef talarm system will be trig-
gered (Y page 73).
There are several ways to tur noff the alarm:
X To turn the alarm off with the key: press
the % or& button on the key.
or
X Insert the key into the ignition lock.
or
X To deactivate the alarm with KEYLESS-
GO: press the Start/Stop button in the igni-
tion lock. The key must be in the vehicle.
or
X Lock or unlock the vehicle using KEYLESS-
GO. The key must be outside the vehicle.
If you unlock the vehicle using the emergency
key element, the fuel filler flap will not be
unlocked automatically.
X To unlock the fuel filler flap: insert the
key in the ignition lock. Removing the emergency key element X
Push release catch :in the direction of
the arrow and at the same time, remove
emergency key element ;from the key. Key battery
Important safety notes It is advisable to have batteries replaced at a
qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre.
G
WARNING
Batteries are toxic and contain caustic sub-
stances. For this reason, keep batteries out of
the reach of children.
If a battery has been swallowed, visi tadoctor
immediately. H
Environmental note Batteries contain pollutants.
It is against the law to dis-
pose of them with the house-
hold rubbish. They must be
collected separately and
recycled in an environmen-
tally responsible manner. Dispose of batteries in an
environmentally responsible
manner. Take discharged
batteries to a qualified spe-
cialist workshop, e.g. a
Mercedes-Benz Service
Centre, or to a special col-80
KeyOpening and closing

Problems with the key
Problem Possible causes/consequences and
M Solutions
You cannot lock or
unlock the vehicle
using the key. The key battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the key. Point the tip of the key at the driver's door
handle from close range and press the %/&button.
If this does not work:
X Check the key battery and replace it if necessary (Y page 81).
X Lock (Y page 85) or unlock (Y page 85) the vehicle using
the emergency key element. The key is faulty.
X
Lock (Y page 85) or unlock (Y page 85) the vehicle using
the emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. There is interference from a powerful source of radio waves.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/&button. There is a fault with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/&button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the key battery and replace it if necessary (Y page 81).
X Lock (Y page 85) or unlock (Y page 85) the vehicle using
the emergency key element. You have lost a key. X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. 82
KeyOpening and closing