ROADSIDE ASSISTANCE
Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
236
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
cleaning ...................................267
coolant .....................................283
fail-safe cooling .......................287
idle speed control ...................281
lubrication specifications .......307
refill capacities ........................307
service points ..........................276
starting after a collision .........237
Engine block heater .................205
Engine oil ..................................278
checking and adding ..............278
dipstick ....................................278
filter, specifications ........280, 306
recommendations ...................280
refill capacities ........................307
specifications ..........................307
Event data recording ....................6
Exhaust fumes ..........................205
F
Fail safe cooling ........................287
Fleet MyKey programming ........90
Floor mats ...................................88
Fluid capacities .........................307
Fog lamps ....................................54
Four-Wheel Drive vehicles
driving off road .......................229
Fuel ............................................289
calculating fuel
economy ............................20, 294
cap ...........................................291
capacity ...................................307
choosing the right fuel ...........292
detergent in fuel .....................293
filler funnel .............................293filling your vehicle
with fuel ..................289, 291, 294
filter, specifications ........288, 306
fuel pump shut-off switch .....237
improving fuel economy ........294
octane rating ...................292, 310
quality ......................................292
running out of fuel .........252, 293
safety information relating to
automotive fuels .....................289
Fuel pump shut-off switch .......237
Fuses ..................................238–239
G
Garage door opener ....................83
Gas cap (see Fuel cap) ............291
Gas mileage (see Fuel
economy) ...................................294
Gauges .........................................17
H
Hazard flashers .........................237
Headlamps ...................................52
aiming ........................................55
autolamp system .......................53
bulb specifications ....................59
daytime running lights .............54
flash to pass ..............................54
high beam .................................54
replacing bulbs .........................61
turning on and off ....................52
Heating
heating and air conditioning
system .................................44, 47
Hood ..........................................275
Index
341
2011 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
