2011 LEXUS RX350 service

201 1
RX350
WA R R A N T Y AND SERVICES GUIDE
Owner Amenities |Warranty Information |Maintenance Requirements

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and perform-
ance. We are committed to providing
you with an ownership experience
that is second to none, and we look
forward to serving you in the years
ahead. Welcome to the Lexus family!
Taking Delivery of Your
New Lexus
As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Personalized Settings: Your
vehicle includes a variety of electronic
features that can be personalized to
your preferences. For example, doors
can be programmed to remain locked
when you shift into “Park.” See your
dealer for details.
Pre-Delivery Service: Your dealership
has performed a thorough service to
prepare your vehicle for delivery. This
includes initializing certain electronic
features, such as the one-touch power
windows.
Scheduled Maintenance: Your vehi-
cle requires maintenance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dealership Service Department:
Your service department is commit-
ted to helping you keep your Lexus
performing at its best. Your dealer will
provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran-
ties in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assis-
tance is provided for 48 months from
your vehicle’s in-service date, regard-
less of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
WELCOME TO THE LEXUS FAMILY
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TABLE OF CONTENTS
OWNER AMENITIES
Complimentary Services
First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Other Benefits and Assistance
Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
WARRANTY INFORMATION
Introduction
If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4
Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Your Warranties in Detail
General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
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California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Your Responsibilities
Operation and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39.
Maintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1
General Maintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Scheduled Maintenance Log
Determining Your Maintenance Interval: Months vs. Mileage . . . . . . . . . . . . . . . . . . 44
Special Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Complimentary First Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 45
Complimentary Second Scheduled Maintenance Service . . . . . . . . . . . . . . . . . . . . . . 46
Scheduled Maintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Explanation of Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
TABLE OF CONTENTS
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COMPLIMENTARY SERVICES
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary ser-
vices. These services are described
on the following pages. Other valu-
able owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
First Scheduled Maintenance
Service: Six Months or
5,000 Miles
This complimentary service is per-
formed at six months or 5,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer-
ship. Your complimentary service will
include these items:
•Inspect and adjust all fluid levels
•Program Lexus Personalized
Settings, if requested
•Reset maintenance reminder
light
•Rotate tires
•Visually inspect brake pads,
calipers and rotors
•Check installation of driver’s
floor mat
•Road-test vehicle
What are Lexus Personalized
Settings?
Your vehicle includes a variety of
electronic features that can be pro-
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see the
“Customizable Features” section of
the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of your Lexus Personal-
ized Settings requires special equip-
ment and may be performed only by
an authorized Lexus dealership.
Second Scheduled
Maintenance Service:
12 Months or 10,000 Miles
This complimentary service is per-
formed at 12 months or 10,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer-
ship. Your complimentary service
will include these items:
•Replace engine oil with 0W-20
oil; replace oil filter
Complimentary Services4
AMENITIES
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•Reset maintenance reminder
light
•Rotate tires
•Visually inspect brake pads,
calipers and rotors
•Check installation of driver’s
floor mat
•Road-test vehicle
If you do the majority of your driving
under certain special operating con-
ditions, additional items are included
in this service. See the “12 Months or
10,000 Miles” chart on page 48.
Loaner Vehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.
Travel Protection
Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur:
•Your vehicle becomes inopera-
ble or unsafe to drive when you
are more than 100 miles from
home.
•Your vehicle’s malfunction is
caused by a warranty-covered
condition.
•Repairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Complimentary Services
COMPLIMENTARY SERVICES

AMENITIES
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COMPLIMENTARY SERVICES
Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is adminis-
tered through the American
Automobile Association.
Services Provided
•Roadside services such as bat-
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
•Towing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
•Assistance in locating alternate
transportation and lodging.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 25-LEXUS (800/255-
3987).
2) Have as much of the following
information as possible:
•17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
•Owner’s name and home
address
•Vehicle license plate number
•Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover-
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800) 25-LEXUS.
Complimentary Services6
AMENITIES
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Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used to
ensure the quality of your vehicle. This
process includes extensive inspec-
tions during and after production. The
final inspection takes place at the sell-
ing dealership and includes a road-
test conducted by a trained Lexus
technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
Vehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conven-
ience if you relocate or need to have
your vehicle serviced while traveling.
Vehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to pur-
chase a Lexus vehicle service agree-
ment. These agreements cover the
cost of specific repairs beyond the
factory warranty period. They also
cover services such as towing, substi-
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are avail-
able with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high stan-
dards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not cov-
ered by any Lexus warranty.
The best way to ensure that your vehi-
cle is repaired with Genuine Lexus
Parts is to take it to a Lexus dealer-
ship. Each dealership works with
selected collision repair centers that
meet Lexus’ strict requirements for
Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE

AMENITIES
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